ISTAR UltraSE Config GD 8200 1761 02 B0 en

Software House
iSTAR Ultra SE Controller

Installation and Configuration Guide
Part Number: 8200-1761-02
Revision: B0
September 2019
Document Number: 8200-1761-02
Revision Number: B0
Release Date: September 2019
Firmware Version: 6.6.B and higher
© 2019 Johnson Controls. All rights reserved. JOHNSON CONTROLS, TYCO and C•CURE 9000 are trademarks and/or
registered trademarks. Unauthorized use is strictly prohibited. Product offerings and specifications are subject to change
without notice. Actual products may vary from photos. Not all products include all features. Availability varies by region;
contact your regional sales representative.
Ta b le o f C o ntents
Preface
Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . x
Finding More Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi
Software House Customer Support Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xii
Chapter 1 Overview
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
General Control Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Access Control Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
IP-ACM Ethernet Door Module v2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Types of Mounting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
Wall Mount Enclosure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
Rack Mount Enclosure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
iSTAR Ultra SE Enclosure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
Main Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7
Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7
Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7
Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7
RM / Wiegand Signaling Readers (per ACM) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7
Wireless Aperio Hubs and Readers (per GCM RS-485 Comm Port) . . . . . . . . . . . . . . 1-7
Wireless Schlage PIMs and Readers (per GCM RS-485 Comm Port). . . . . . . . . . . . . . 1-8
I/O (per ACM) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9
I/O (per GCM) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9
Communications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-10
FAI (SE Ultra Mode only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-10
Onboard Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-10
Part Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-11
Chapter 2 Site Requirements and Installation

Pre-Installation Planning and Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
Equipment Check. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
Types of Mounting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
Site Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
Wall Mount Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
Wall Mount Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
Environmental Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4
Heat Dissipation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4
iSTAR Ultra SE Installation and Configuration Guide iii

Table of Contents
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5
Wall Mount Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5
Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5
Wall Mount Door Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7
Rack Mount Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8
Rack Mount Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8
Power Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9
Electrical . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9
GCM. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9
ACM. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9
IP-ACM (supported in Ultra Mode) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-10
AC Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-10
Additional Power Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-11
Other Interactions with the Power System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-12
AC / Main Fail Input. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-12
Low Battery Input . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-12
Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-13
Detaching the Pull-Tab from the Battery Holder . . . . . . . . . . . . . . . . . . . . . . . . . 2-13
Wiring Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-13
Reader Power Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-15
Software House Readers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-15
Third Party Readers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-16
Chapter 3 Network Topology

iSTAR Ultra SE Network Topology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
LAN and WAN Configurations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
Gateways and Firewalls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
Local Address Management. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3
IP Management Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4
Fully Qualified Domain Names. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4
Cluster Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5
Master and Member Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6
Master Configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7
Master Configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7
Communication Paths. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8
Primary Communications Path . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8
Secondary Communications Path . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9
Maintaining Cluster Communication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9
Single Master Configurations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9
Adding Controllers to the Cluster. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11
Configuring Communication Paths . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-12
Planning Primary Communications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-12
Primary Communication Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-12
Planning Secondary Communications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-12
iv iSTAR Ultra SE Installation and Configuration Guide

Table of Contents
Chapter 4 General Control Module (GCM)

General Control Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
Network Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
Switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
SW7- Soft Reset (Reboot). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
SW2 - Hard Processor Reset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
SW3 Rotary Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
Rotary Switch to iSTAR Pro S4 Switch Functions. . . . . . . . . . . . . . . . . . . . . . . . . . 4-5
S1-1 Encryption (Ultra Mode only - ON by Default) . . . . . . . . . . . . . . . . . . . . . . . 4-5
S1-2 CPNI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6
S1-3 Not used . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6
S1- 4 Pro Mode (Ensure that S1-1 is set to OFF) . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6
RS-485 Terminators - SW5 and SW6 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7
LCD Contrast Potentiometer - RV1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7
Connectors (Jacks and Plugs) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8
Four Host USB Ports (Two Dual Ports) J8 and J9 . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8
AC Fail - Low Battery - J2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8
AC Fail Input . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8
Low Battery Input . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8
Tamper - J1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8
GCM Power - J4 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9
J14 SD Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9
Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9
RS-485 1 and 2 (J12 and J13) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9
USB Micro A-B - J7. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9
RS-232 Diagnostic Port (P4) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9
COMM Board Connector - J15 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-10
Visual Indicators. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-10
Power - DS1 and DS2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-10
LCD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-10
LEDs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-10
GCM Battery Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-12
Chapter 5 Access Control Module (ACM)

Access Control Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2
Switches and Jumpers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5
SW2 - ACM MCU Reset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5
RS - 485 Terminators S4. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5
S2 (Pro Mode only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5
S1 ACM Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5
S3 - LED - Beep Control for Wiegand Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5
Energize on FAI (Ultra Mode only). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6
FAI Pull-Up Resistor - SW5 (Ultra Mode only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6
Enable FAI Latch - SW6 (Ultra Mode only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6
Ports and Connectors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6
iSTAR Ultra SE Installation and Configuration Guide v

Table of Contents
USB - J1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6
Tamper - J6 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6
ACM Power- P37 and P37-2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7
FAI F (Fire) and Key (K) - P45 (SE Ultra Mode only) . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7
Wiegand Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-8
Wiegand Port Rating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-9
S3 - LED Beep Control for Wiegand Ports (Pro Mode only) . . . . . . . . . . . . . . . . . . . . . 5-9
RS-485 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-9
Inputs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-10
Supervision Wiring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-10
ACM LED Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-11
Chapter 6 IP-ACM Ethernet Door Module v2

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2
Chapter 7 iSTAR Ultra SE Controller Configuration

iSTAR Ultra SE Initial Configuration Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2
Initial Configuration Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2
Board Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2
Network and Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-3
iSTAR Ultra SE DHCP IP Address Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-3
iSTAR Ultra SE Static IP Address Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-3
Initial Panel Discovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-4
ICU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-4
iSTAR Ultra Web Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-5
C•CURE 9000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-7
iSTAR Ultra SE Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-7
iSTAR Ultra SE Local Database Backups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-7
Proper Shutdown Sequence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-8
Firmware Upgrades . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-8
Chapter 8 Configuring iSTAR Ultra SE (Pro Mode) Dialup

iSTAR Dialup Overview and Limitations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-2
Dialup Limitations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-2
Configuring Dialup on the Windows Operating System . . . . . . . . . . . . . . . . . . . 8-3
Using Dial-up on the C•CURE 9000. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-4
Using Dialup on the C•CURE 800/8000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-6
C•CURE 800/8000 iSTAR Dialup Configuration Sequence . . . . . . . . . . . . . . . . . . . . . 8-6
Upgrading Ultra SE (Pro Mode) Firmware Using Dialup. . . . . . . . . . . . . . . . . . . 8-7
Pre-requisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-7
Upgrade Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-8
Updating Firmware Using Dial-up on the C•CURE 9000. . . . . . . . . . . . . . . . . . . . . . . 8-8
Updating Firmware Using Dial-up on the C•CURE 800/8000 . . . . . . . . . . . . . . . . . . 8-9
vi iSTAR Ultra SE Installation and Configuration Guide

Table of Contents
Chapter 9 Compliance Information

Standards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-2
Canadian Radio Emissions Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-2
Access Control/ Burglar Alarm/General Safety. . . . . . . . . . . . . . . . . . . . . . . . . . . 9-2
United States . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-3
Important Safety Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-3
iSTAR Ultra SE Installation and Configuration Guide vii

Table of Contents
viii iSTAR Ultra SE Installation and Configuration Guide

Preface
This guide is designed for experienced security system users. The guide describes procedures
for installing, configuring, using, and maintaining the iSTAR Ultra SE controller.
In this Preface:
 Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . x
 Finding More Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi
 Software House Customer Support Center. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xii
iSTAR Ultra SE Installation and Configuration Guide ix

Preface
Conventions
This manual uses the following text formats and symbols.
Convention Meaning
Bold This font indicates screen elements, and also indicates when you
should take a direct action in a procedure.
Bold font describes one of the following items:
 A command or character to type, or
 A button or option on the screen to press, or
 A key on the keyboard to press
 A screen element or name
Regular italic font Indicates a new term, or a book title.
<text> Indicates a variable.
The following items are used to indicate important information.
NOTE Indicates a note. Notes call attention to any item of information that may
be of special importance.
TIP Indicates an alternate method of performing a task.
Indicates a caution. A caution contains information essential to avoid

damage to the system. A caution can pertain to hardware or software.
Indicates a warning. A warning contains information that advises users

that failure to avoid a specific action could result in physical harm to the
user or to the hardware.
Indicates a danger. A danger contains information that users must know

to avoid death or serious injury.
x iSTAR Ultra SE Installation and Configuration Guide

Preface
Finding More Information

You can access the C•CURE manuals and online Help for more information about C•CURE.
Manuals
C•CURE 9000 software manuals are available in Adobe PDF format on the C•CURE 9000
installation media. You can access the manuals if you copy the appropriate PDF files from the
C•CURE 9000 installation media Manuals\CCURE folder.
The available C•CURE 9000 and Software House manuals are listed in the C•CURE 9000
Installation and Upgrade Guide.
These manuals are also available from the Software House Member Center website
(http://www.swhouse.com/TechnicalLibrary/TechLibSW.aspx).
Online Help
You can access C•CURE Help by pressing F1 or clicking Help from the menu bar in the
Administration and Monitoring Station applications.
iSTAR Ultra SE Installation and Configuration Guide xi

Preface
Software House Customer Support Center
Technical Support Portal

The Technical Support Portal provides knowledge-based articles, technical documents, and
tips to install and use Software House products.
Qualified Integrators can register to access the Technical Support Portal at

http://www.swhouse.com. Click Support and select Support Portal to access the Support
Portal log in page.
The email address you use to register for access to the portal must be the same one you used
for the certification course.
If the request is approved, log in credentials are emailed twenty-four to forty-eight hours after
received.
Telephone Technical Support

During the period of the Agreement, the following guidelines apply:
 Software House accepts service calls only from employees of the Systems Integrator of
Record for the installation associated with the support inquiry.
Before Calling
Ensure that you:
 Are the Dealer of record for this account.
 Are certified by Software House for this product.
 Have a valid license and current Software Support Agreement (SSA) for the system.
 Have the system serial number available.
 Have your certification number available.
Normal Support Hours Monday through Friday, 8:00 a.m. to 8:00 p.m., EST. Except
Hours holidays.
Emergency Support Hours 24 hours/day, seven days a week, 365 days/year.

Requires Enhanced SSA “7 x 24” Standby Telephone Support
(emergency) provided to Certified Technicians.
For all other customers, billable on time and material basis.
Minimum charges apply – See MSRP.
Phone For telephone support contact numbers for all regions, see
www.swhouse.com/support/contact_technical_support.aspx.
EMEA
Hours: 8:00 a.m. to 6:00 p.m. CET
xii iSTAR Ultra SE Installation and Configuration Guide

Preface
 Toll Free: +800 CALLTYCO or +800-2255 8926

 Direct: +31 475 352 722
Local Direct Dial Numbers:

 UK: +44 330 777 1300
 Israel: +972-772 201 350
 Spain: 900 99 31 61
 Denmark: +45-4494 9001
 France: 0800 90 79 72
 Germany: 0800 1806 757
 Italy: +39-0230 510 112
 Belgium: 0800 76 452
 Ireland: 1800943570
 Nordic: 04494 9001
 Greece: 00800-312 294 53
 South Africa: +27-211 003 882
 Russia: 81080020521031
 Turkey: 00800-31923007
 UAE: 800-03107123
 Bahrain: 800-04127
Asia Pacific
Hours: 9:00 a.m. to 5:00 p.m. CST
 Toll Free: +800 CALLTYCO or (+800-2255 8926)
 Direct: +86 21 61916510
 China only Hotline: 4006711528
 India only Hotline: 1-800-1082-008
 Australia: 02-9684-3980
Latin America
 Colombia: + 57 1 344-1422 +57 2 8912476 +57 4 2040519
 Costa Rica: + 506 4000-1655
 República Dominicana: +1 8292353047
 El Salvador: + 503 21368703
 Guatemala: + 502 22681206
 Panamá: + 507 836-6265
 Mexico: + 52 5585261801
iSTAR Ultra SE Installation and Configuration Guide xiii

Preface
 Perú: + 511 6429707

 Venezuela: + 58 212-720-2340
 Buenos Aires: + 54 11 5199 3104
 Santiago de Chile: + 56 2 3210 9662
 Sao Paulo: + 55 11 3181 7377
xiv iSTAR Ultra SE Installation and Configuration Guide

1
Overview
The iSTAR Ultra SE is an enhanced, intelligent controller for networked security systems.
iSTAR Ultra SE hardware and firmware includes a general purpose board General Controller
Module (GCM) and one or more special purpose Access Control Modules (ACM) or IP-ACM
modules.
This guide assumes you are a certified dealer who has attended iSTAR Ultra SE training, that
you are familiar with networking concepts and hardware installation, and you are using
firmware v6.6.B or higher.
In This Chapter:
 Overview ........................................................................................................................................................... 1-2
 Types of Mounting........................................................................................................................................... 1-5
 Main Features ................................................................................................................................................... 1-7
 Part Numbers.................................................................................................................................................. 1-11
iSTAR Ultra SE Installation and Configuration Guide 1–1

Overview
Overview
The iSTAR Ultra SE can be configured as an iSTAR SE Pro (in Pro Mode) or as an iSTAR Ultra
SE (in Ultra Mode for use with C•CURE 9000 only). The configuration is based upon the GCM
S1-4 switch setting.
NOTE  The iSTAR Ultra SE in Pro Mode is supported by C•CURE 9000 and
C•CURE 800/8000. Refer to the iSTAR Pro Controller software
configuration information when using the C•CURE 9000 or the C•CURE
800/8000.
 Pro Mode does not support the optional RC4 network encryption setting
in either C•CURE 800 or C•CURE 9000 systems. Check the Message
Encryption system variable to make sure RC4 is not being used.
 The iSTAR Ultra SE in Ultra Mode is only supported on the C•CURE 9000
v2.50 and higher. Refer to the iSTAR Ultra Controller software
configuration information when using the C•CURE 9000.
 The iSTAR Ultra SE in Ultra Mode has a reduced feature set when
compared to the iSTAR Ultra. There are 16 inputs instead of 24 inputs and
8 relays instead of 16 per ACM.
The iSTAR Ultra SE can support up to 16 traditional hard-wired readers and clustering of up
to sixteen controllers.
The iSTAR Ultra SE controller consists of the following hardware components:

 General Controller Module (GCM)
 Access Control Module (ACM) - 2 maximum
 or, IP-ACM (iSTAR Ultra SE in Ultra Mode only) - 32 maximum
iSTAR Ultra SE supports the following wireless reader combinations on the GCM:
 16 Schlage PIMs and 16 Readers - only one GCM RS-485 Port (Pro Mode)
 32 Schlage PIMs and 32 Readers (Ultra Mode)
 30 Assa Abloy Aperio Hubs and 32 Readers (Ultra Mode only)
General Control Module

The GCM is a General Purpose Module running the Linux® operating system. The GCM
provides the following features:
 Two network Gigabit Ethernet ports.
 An LCD panel that displays the current status and provides built-in diagnostics.
 Two RS-485 Ports for Aperio™ hubs and wireless locks, or Schlage® PIMs and wireless
locks
• Up to 30 eight-port Aperio hubs (15 per RS485 port) up to 32 Aperio locks.
NOTE Aperio hubs and readers have not been evaluated by UL.
1–2 iSTAR Ultra SE Installation and Configuration Guide

Overview
Or,
• Up to 32 16-port Schlage PIMs (16 per RS485 port) up to 32 Schlage locks.
 Tamper Switch for security.
 Four USB ports to communicate with the ACM and import encryption keys.
NOTE Only two ACMs are supported.
(USB Ports have only evaluated by UL for connection to ACMs)

 External Power Fail and Battery Monitoring Inputs.
Access Control Module

The ACM is a special purpose Access Control Module that interfaces with the GCM and
provides inputs, outputs, and reader interfaces. An iSTAR Ultra SE can contain up to two
ACMs that interface directly with Wiegand signaling devices and RM reader busses. The RM
reader busses can interface with Wiegand signaling devices and ABA (magnetic) signaling
devices. FAI (Fire Alarm Interface) is also supported along with the ability to selectively
energize the relays and optionally latch them until released by a Key switch. The maximum
number of readers per ACM is 8.
NOTE The FAI/Key input is not supported on the iSTAR Ultra SE in Pro Mode.
The ACM contains the following ports:

 Supervised Inputs (16 Ports) SE Pro Mode - use standard Software House 1K dual EOL
configuration. Pin 2 of each Input is grounded.
 Supervised Inputs (16 ports) SE Ultra Mode - one of 23 supervision types is individually
selected on each input. Pin 2 of each Input is grounded.
 Socket mounted Primary Relays 5A Dry (8 ports).
 Power In (12 Vdc).
 FAI (Fire Alarm Interface) and FAI Key signals. (Ultra Mode only)
The ACM supports a total of 8 readers in any combination of the following:

 RS-485 RM Reader (8 readers, across up to 8 ports, in any combination)
 Wiegand Reader (8 readers)
IP-ACM Ethernet Door Module v2

The IP-ACM Ethernet Door Module v2 provides connection and management of access
control for two readers. The GCM supports a maximum of 32 IP-ACM modules with 1 reader
per IP-ACM or a maximum 16 IP-ACMs with 2 readers per IP-ACM. The limiting factor is a
maximum of 32 readers.
For the iSTAR Ultra SE to operate with the IP-ACM v2 modules, the GCM must be running
firmware version 6.5.4 or higher and C•CURE 9000 must be version 2.61 or higher.

Overview
See Chapter 6: "IP-ACM Ethernet Door Module v2" for an overview the IP-ACM module.
For more information regarding the features and installation of the IP-ACM, refer to the
IP-ACM Ethernet Door Module v2 Quick Start Guide.

Types of Mounting
Types of Mounting
The iSTAR Ultra SE and its components can be installed in a wall mount enclosure or in a
separate rack mount enclosure.
NOTE The IP-ACM is housed in a separate plastic or metal enclosure.
Wall Mount Enclosure

Figure 1-1 on page 1-5 shows the iSTAR Ultra SE and its components in a wall mount
enclosure.
Figure 1-1: Wall Mount Enclosure

Types of Mounting
Rack Mount Enclosure

Figure 1-2 on page 1-6 shows the rear of the GCM rack mount enclosure.
Figure 1-2: GCM Rear Rack Mount Enclosure
iSTAR Ultra SE Enclosure

Figure 1-3 on page 1-6 shows the iSTAR Ultra SE enclosure. The bright power LED shines
through the Power decal when the door is closed. The bright LED goes out when the door is
opened.
Figure 1-3: STAR Ultra SE Enclosure

Main Features
Main Features
Processor
 Freescale i.MX6 ARM processor, 1 GHz
Storage
 2 GB DDR3 RAM
 16 GB SD Card
Power
 Powered by 12 Vdc, from UL Listed apS power source or other UL 603 Listed, power-
limited power supply with appropriate ratings and a minimum 4 hours of standby power.
 Provides unswitched power to external devices:
• Wiegand signaling readers. 800 mA @ 12Vdc or 5Vdc.
• RS-485 ports 1.5A @ 12Vdc.
– RM bus Readers
– I/8 and R/8 RM Bus boards
 Each Primary dry relay is limited to 5.0A (at 0 - 30Vac or Vdc).
 Full operating backup power is not provided by the board itself.
• Achieved with apS or external UPS.
• Upon loss of external power, data is written to onboard flash.
RM / Wiegand Signaling Readers (per ACM)

The ACM supports a total of 8 readers in any combination of the following:
 RS-485 RM Reader (8 readers across up to 8 ports)
 Wiegand Reader (8 readers)
Wireless Aperio Hubs and Readers (per GCM RS-485 Comm Port)
NOTE Aperio Hubs and readers are not supported on the iSTAR Ultra SE in Pro
mode.
An iSTAR Ultra SE (in Ultra Mode only) GCM RS-485 Port supports a total of up to:
 15 Aperio Hubs
• Hubs can be 8 Ports or 1 Port (usually 8)
 16 Aperio Wireless Readers reporting to the Hubs

Main Features
In other words, there can be up to 30 Hubs with a total of 32 Wireless Readers per iSTAR Ultra
SE (Ultra Mode only).
There can be any combination of Hubs and Wireless Readers that do not exceed these limits.
In Ultra Mode, the configured RM / Wiegand Readers can only exist to the extent that the
configured Aperio Readers are less than 32.
Wireless Schlage PIMs and Readers (per GCM RS-485 Comm Port)
In Ultra Mode the SE will support either Schlage OR Aperio wireless Readers, not both.
The iSTAR Ultra SE (in Ultra Mode only) GCM RS-485 Port supports a total of up to:
 16 Schlage PIMs.
 16 Schlage Wireless Readers reporting to the PIMs.
There can be up to 32 PIMs with a total of 32 Wireless Readers per iSTAR Ultra SE (Ultra Mode
only). There can be any combination of PIMs and Wireless Readers that do not exceed these
limits.
In Ultra Mode, the configured RM / Wiegand Readers can only exist to the extent that the
configured Schlage Readers are less than 32.
See Table 1-1 on page 1-8 (Ultra Mode) and Table 1-2 on page 1-9 (Pro Mode) for examples.
Table 1-1: iSTAR Ultra SE (Ultra Mode) Mixed Reader Types
Total Aperio or Schlage Readers Total RM / Wiegand Readers Total iSTAR Ultra
on Comm 1 and Comm 2 on ACM 1 and ACM 2 Readers
0 16 (max.) 16 (max. RM/Wiegand)
1 15 16
2 14 16
3 13 16
4 12 16
5 11 16
etc. etc. etc.
15 1 16
16 0 16 Aperio or Schlage only
etc. etc. etc.
32 (max.) 0 32 max. Aperio or Schlage

Main Features
In Pro Mode, only 16 Schlage PIMs and Readers are supported on GCM RS-485 Comm 0.
Table 1-2: iSTAR Ultra SE (Pro Mode) Mixed Reader Types
Total Schlage Readers Total RM / Wiegand Readers

on GCM Comm 0 on ACM 1 and ACM 2 Total iSTAR Ultra Readers
0 16 (max.) 16 (max. RM/Wiegand)
1 15 16
2 14 16
3 13 16
4 12 16
5 11 16
6 10 16
7 9 16
8 8 16
9 7 16
10 6 16
11 5 16
12 4 16
13 3 16
14 2. 16
15 1 16
16 0 16 Schlage
I/O (per ACM)

 16 general purpose inputs.
 8 general purpose relays:
• Dry contact Form C.
• 3 -pin connectors to support NO/NC /C.
 1 USB 2.0 Port for communication to the GCM.
I/O (per GCM)

 RS-485 Comm Ports
• Two four-pin Ports for Schlage PIMs and Aperio Hubs. See “iSTAR Ultra SE supports
the following wireless reader combinations on the GCM:” on page 1-2.
 USB 2.0 Ports
• 4 USB host ports.

Main Features
• The only use of USB in the first version is to connect to the ACMs and to import
encryption keys (future), in the same way as iSTAR eX and iSTAR Ultra.
• 1 USB Micro B port. (not currently used).
Communications
 Two 1000, 100, 10 Mbps full duplex, Auto Sense Ethernet Ports.
 FIPS-197 and AES 256-bit encryption. (Only for Ultra Mode).
 Can cluster with other iSTAR Ultras, Ultra SEs (in Ultra Mode), and Ultra LTs, either
encrypted or non-encrypted.
 Can cluster with iSTAR Edges, eXs, and iSTAR Ultras, and iSTAR Ultra SEs (in Ultra
Mode) when encrypted.
 Can cluster with iSTAR Ultra, iSTAR Pro, and Ultra SEs (in Pro Mode), if all are all set to
“No Encryption”.
FAI (SE Ultra Mode only)

Fire Alarm Interlock. When the F (Fire) input is true, FAI activates relays that are enabled for
FAI by individual enable switches. The relays (large, mounted in sockets) can be configured to
activate when the FAI signal goes true. They can also be configured to Latch until released by
a Key switch.
Onboard Controls
 Switch (S1-4) to select between Ultra Mode and Pro Mode.
 Switch (S1-1) to select between encrypted and non encrypted. Must be non encrypted for
Pro Mode).
 Switch (S1-2) when this switch is set to ON (enabled), the iSTAR Ultra SE runs in CPNI
(Centre for the Protection of National Infrastructure) mode and all database and
transactions are stored in RAM.
 Switch S1-3) is not used. Keep in the OFF position.
 LCD with back light for Status and Diagnostics.
 Rotary switch for diagnostics (iSTAR Ultra, Ultra SE).
 LEDs for serial, Ethernet, power and relay states.
• Two power LEDs: one super bright LED that is on when the enclosure door is closed,
and one green LED that is always on when main power is present.
• All other LEDs only turn on when enclosure door is open.
 Soft Reboot button. (Also backs up the database). Used to restore Factory defaults. The
database is not backed up if Rotary Switch is set to D.)
 Hard Reset (Causes Linux to restart.)
Hard Reset should only be used under the direction of Software House Technical
Support.

Part Numbers
 Switches for the serial termination of RS-485 ports.

 Switches for selection of relays for control by FAI.
 Switch to enable the FAI pull-up resistor. NOTE: Set to true for only one ACM.
 DIP switches to select between Wiegand and RM reader devices for the 8 readers.
 Switches for LED/beep control for Wiegand Ports.
 Switch for ACM address, unit 0 or unit 1.
 ACM power connectors; iSTAR Pro connector and iSTAR Ultra connector.
Part Numbers
Table 1-3: Part Numbers
Part Number Description
USTAR008-SE iSTAR Ultra SE with one GCM, one ACM, one

wall mount enclosure, and a power supply.
Supports up to eight readers.
USTAR016-SE iSTAR Ultra SE with one GCM, two ACM’s,

one wall mount enclosure, and a power
supply. Supports up to 16 readers.
USTAR008-SE-NPS iSTAR Ultra SE with one GCM, one ACM, and

one wall mount enclosure. Supports up to
eight readers.
NOTE: The Power Supply is not included.
USTAR016-SE-NPS iSTAR Ultra SE with one GCM, two ACM’s,

and one wall mount enclosure. Supports up to
16 readers.
NOTE: The Power Supply is not included.
USTAR-ACM-SE-4U iSTAR Ultra SE rack-mounted ACM board
USTAR-SD Unencrypted SD card with firmware v6.6.9
Subassemblies
USTAR-ACM-SE iSTAR Ultra SE Access Control Module, board

only, supports up to 8 readers.
USTAR-ACM-4USCAN iSTAR Ultra SE 4U Rack Enclosure, no ACM.
USTAR-SE-CAN Wall Mount Enclosure.
USTAR-PS--SE Power supply, 12-60 WATT
Subassemblies - IP-ACM v2 Ethernet Door Modules
IP-ACM2A-MB IP-ACM V2, 2 Reader, board only
IP-ACM2A-EM IP-ACM V2, 2 Reader in metal enclosure
IP-ACM2A-EP IP-ACM V2, 2 Reader in plastic enclosure
Adapter Plates
Note: Adapter Plates have not been evaluated by UL.

Part Numbers
Table 1-3: Part Numbers
USTAR-AP-ISC ISC adapter plate for Ultra SE GCM and

ACMs.
USTAR-AP-ISC-1 ISC adapter plate including one Ultra GCM

and one ACM, supports up to 8 readers.
USTAR-AP-ISC-2 ISC adapter plate including one Ultra GCM

and two ACM, supports up to 16 readers.
USTAR-AP-GCM iSTAR Pro GCM adapter plate for iSTAR Ultra

GCM.

2
Site Requirements and Installation
This chapter provides information about site requirements and installation for the iSTAR Ultra
SE hardware.
In This Chapter:
 Pre-Installation Planning and Requirements ............................................................................................... 2-2
 Installation......................................................................................................................................................... 2-5
 Power Requirements........................................................................................................................................ 2-9
 Reader Power Requirements ........................................................................................................................ 2-15

Pre-Installation Planning and Requirements

Pre-installation involves the following:
1. Checking equipment (hardware, software, power supply, and wiring).
2. Checking power, wiring, equipment clearances, and code compliance at the site.
3. Ensuring the proper tools are available.
See the following additional requirements:

 Equipment Check on page 2-2.
 Types of Mounting on page 2-2.
Equipment Check
Verify that the contents of the shipped boxes match the packing lists. Contact Software House
if any items are missing or damaged.
The iSTAR Ultra SE hardware does not include mounting hardware for an installation.
Mounting hardware depends upon the site and must be approved by a structural engineer or
other certified professional.
Software House recommends anchoring systems capable of sustaining a 75 lb. load (without
cables).
Types of Mounting
The iSTAR Ultra SE and its components can be installed in a wall mount enclosure or in a
separate rack mount enclosure.
The IP-ACM can be mounted in either a plastic or metal enclosure separate from the Ultra SE.
Requirements
Site Requirements
Ensure that the site is ready:
 The iSTAR Ultra SE installation must be performed by a certified installer.
 All Control Units of the iSTAR Ultra SE must be installed in a restricted access protected
area.
 Non-limited power supply lines must maintain (1/2 inch (1.3 cm)) spacing from limited
power supply lines and other signaling lines. Secure lines must be installed in accordance
to local and national electric codes.
 The site must be approved and all wiring must comply with UL requirements and other
codes, as appropriate. Installation shall be in accordance with the National Electric Code,
ANSI/NFPA 70-1993.
 System power needs to be 12 Vdc. Power supplies must be UL603 or UL294 listed and
must be limited power.

 Appropriate circuit breakers must be accessible. Power supplies must be listed to UL-603
and UL-294.
 The site is clean and free of dust or other contaminants.
 Ensure that the mounting site is ready to accommodate the iSTAR dimensions.
Wall Mount Dimensions

Table 2-1 on page 2-3 lists the iSTAR Ultra SE Cabinet Wall Mount Dimensions.
Table 2-1: Cabinet (Wall Mount Dimensions)
Item Dimension/Location
Weight 26.5 lb (12.02 kg)
Height 24.25 in. (61.6 cm)
Width 16.5 in. (41.9 cm)
Depth 4 in. (10.16 cm)
Upper Mounting There are 2 upper keyhole type mounting holes that are spaced 14.25 in. (36.2 cm) from
Holes each other. These two mounting holes are 7.125 in. (18.1 cm) from the enclosure center
line.
Two Bottom Directly below the upper mounting holes.

Mounting Holes
Wall Mount Hardware

Table 2-2 on page 2-3 lists the hardware recommended for wall mounting the iSTAR Ultra SE.
The hardware listed in Table 2-2 is not included with the iSTAR Ultra SE.
The iSTAR Ultra SE does not include mounting hardware. The mounting
hardware depends on the site, and must be approved by a structural
engineer or other certified professional. See Table 2-2 on page 2-3 for more
details.
Table 2-2: Wall Mount Hardware Recommendations
Screw Size (Minimum)
Concrete, Minimum
Screw Type Wood Studs, Drywall Plaster Brick, or Block Number of
Anchor Type (Pan Head) Plywood Wall Board Wall Screws
No Anchor Wood Screws #10 x 1-1/4 inch 4
No Anchor Concrete Screws #10 x 1-1/4 inch 4
Super Hold Wood, sheet metal #10 x 1-1/4 inch #10 x 1-1/4 inch 4
Plastic Anchors screws
Toggle Bolts (bolt included) (only for 10-24 x 1-1/4 inch 10-24 x 1-1/4 inch 2
keyholes)

Table 2-2: Wall Mount Hardware Recommendations, continued
Screw Size (Minimum)
Concrete, Minimum
Screw Type Wood Studs, Drywall Plaster Brick, or Block Number of
Anchor Type (Pan Head) Plywood Wall Board Wall Screws
Hollow Wall (screw included) 10-24 x 1-1/4 inch 10-24 x 1-1/4 inch 4
Anchor
Sleeve Anchor (screw and nut 1/4-20 x 1-3/8 inch 4

included)
Wedge Anchor (screw and nut 1/4-20 x 1-3/8 inch 4

included)
Machine Screw Machine screw 10-24 x 1 inch 4

Anchor
Lag Shield Lag screws 1/4 x 1 inch 4

Anchor
Environmental Requirements
Table 2-3 on page 2-4 lists the iSTAR Ultra SE environmental requirements.
Table 2-3: Environmental Requirements
Status Range
Operation 32° F (0° C) to 120° F (49° C)
Storage 4° F (-20° C) to 158° F (70° C)
Altitude 6600 ft. (2000 m)
Humidity 0 to 85%RH (Non-condensing)
Heat Dissipation
Table 2-4 on page 2-4 lists the heat dissipation for the rack and wall mount configurations.
Table 2-4: Maximum Heat Dissipation
Power Dissipated in
Configuration Enclosure BTU/hour
Rack GCM 17.88 Watts 61.0
Rack ACM 6 Watts 20.5
Wall GCM and (1) ACM 23.88 Watts 81.5
Wall GCM and (2) ACMs 29.88 Watts 102.0

Installation
Installation
This section assumes that the site meets the requirements.
The iSTAR Ultra SE does not include mounting hardware. The mounting hardware depends
on the site, and must be approved by a structural engineer or other certified professional. See
Table 2-2 on page 2-3 for more detail.
ELECTROSTATIC SENSITIVE DEVICES: Observe precautions for

handling.
 Before handling any internal components, discharge static electricity by
holding a grounding lug or non-painted surface for three seconds.
 Wear a grounding wrist strap and stand on a grounded static mat.
 Reduce movement during installation to reduce static buildup.
 Make sure work area is safeguarded.
 Transport components in static-shielded containers.
NOTE: The outside of the ESD bags are not ESD protected.
 Verify that all components, materials, and the installer are referenced to a
common ground.
Wall Mount Installation

The most common installation is the wall mount. In this installation, the enclosure is mounted
directly to a wall or uni-strut using suitable user-supplied hardware. See Table 2-2 on page 2-3
for more detail.
Requirements
 The anchoring system must be capable of sustaining 75 lb (34 kg). This weight does not
include the cables.
 The cables are protected by use of conduit, which is metal, plastic, or flexible cable grip
strain relief.
 An external power supply will provide 12 Vdc power to the iSTAR.
If an ACM is powered by a different PSU, the AC Fail trigger must be configured to alarm
 The enclosure door has knockouts for installing and removing wires into and out of the
wall mount enclosure.
 The enclosure door supports up to two accessory boards (I/8, I/8-CSI, R/8, RM-4E).
 Refer to “Wall Mount Hardware” on page 2-3 for the recommended hardware to use on
the different types of surfaces.
 For a UL installation the Power must be approved to UL-294 and/or UL-603.

Installation
To Wall Mount the Controller
1. Carefully unpack the components. Software House recommends removing the GCM and
the ACM(s) from the enclosure before mounting. Use ESD procedures while handling the
boards.
2. Open the enclosure door and disconnect the grounding wire on the door.
3. Carefully lift the door off the hinges, and place it on a padded surface.
4. Verify that the upper mounting screws (or equivalent) are in place on the mounting site
for the keyhole locations.
NOTE See Figure 2-1 on page 2-6 for the location of the keyhole slots, screws, and
knockouts.
Figure 2-1: iSTAR Ultra SE Controller with Door Removed (Two ACMs Mounted)
LCD
5. Align the mounting keyhole slots at the upper back of the enclosure with the two upper
mounting screws, and lower the enclosure into position.

Installation
6. After the enclosure is mounted tighten the mounting screws.
7. Install the two lower mounting screws.
8. Attach the conduit couplings to the knockout openings as needed to comply with local
code requirements.
9. Reattach the grounding wire between the door and the enclosure.
10. Connect to a grounding lug a low impedance cable going to Earth Ground.
11. When routing signal cables from the ACM to accessory boards on the door, ensure that the
cables are not pinched by the door and cables are routed in accordance with NEC Codes or
the applicable Local codes
12. When installing with an integrated STAR-PS, permanently connect to a building power
source (with a correctly rated over current protective device).
13. Use the appropriate conduit or strain relief with proper spacing according to local and
national codes. Building power shall be routed and connection will be made at the
terminal block inside the enclosure.
Wall Mount Door Components

The wall mounted iSTAR Ultra SE has stand-off’s on the enclosure door that can support up to
two RM Bus components.
The I/8, I/8-CSI, R/8, and RM-4E boards are supported. There can be any combination of the
boards.
Example:
 Two I/8’s, two I/8-CSI’s, two R/8’s or two RM-4E’s
 One I/8 and one R/8
Wiring: Route the RM bus from each RM device to the next. Connect the end to one of the RM
connectors on the ACM (for example, STAR1 through STAR8). See Figure 2-2 on page 2-8.
NOTE During configuration, be sure to note the values of the pins on the boards for
correct wiring.

Installation
Figure 2-2: Wiring - Wall Mount Door Components
Use Care not to pinch

wiring at this location
Pin 1
Rack Mount Installation

The GCM and ACMs are mounted separately in standard 19-inch racks. The cables will be
inside the cable management system of the rack. The components must remain secure, be
clearly labeled, and be easily accessible when using the correct tools.
NOTE Use a service loop when connecting the cables.
Rack Mount Considerations
NOTE If you are mounting the iSTAR Ultra SE in Pro Mode as a rack mount, the
ACM must be tampered with a supervised input dedicated as a tamper.
Be aware of the following considerations when mounting the iSTAR Ultra SE as a Rack Mount.
 Locate rack Mount ACM's close to ensure the 3 foot USB supplied cable can be routed and
still have a proper service loop.
 Elevated Operating Ambient - If installed in a closed or multi-unit rack assembly, the
operating ambient temperature of the rack environment may be greater than room
ambient. Verify that 0°to 49° C is maintained.

Power Requirements
• Reduced Air Flow - Installation of the equipment in a rack should be such that the
amount of air flow required for safe operation of the equipment is not compromised.
Verify that 0°to 49° C is maintained.
• Reliable Grounding - Reliable earth ground of rack-mounted equipment should be
maintained. Grounding needs to follow NEC Codes or the applicable Local code.
NOTE The iSTAR Ultra SE must be installed in a UL-listed rack mount for UL
compliant installations.
To Perform a Rack Mount Installation
1. Pick a location for the rack, while observing the Rack Mount Considerations on page 2-8.
2. Mount the unit with either 10/32 or 12/24 hardware.
3. Connect Ethernet, as required, to the Ethernet port(s).
4. Secure the power inputs with zip-ties to maintain minimum safe distance for electrical
safety. Install in accordance with local and national regulations.
Power Requirements
This section provides the power requirements for the iSTAR Ultra SE and its components. A
limited power supply (LPS class 2) shall be used.
Electrical
Electrical ratings are dependent upon the configuration.
GCM
 Power Input (12 Vdc -15%, +10%)

12 Vdc , 1.5A minimum, 4.5A maximum (if fully loaded)
 Power Output
RS485: 12 Vdc , nominal, 1.3A maximum each port
NOTE GCM RS485 outputs were evaluated by UL only for connection to Schlage
PIM-400/AD-400 Readers and Locks
ACM
 Power Input (12 Vdc -15%, +10%)

 Power Output
• RS485: 12 Vdc nominal, (11.14V measured) from external power supply
▫ 1.3A maximum per port

Power Requirements
▫ 11 Vdc with STAR-PS

• Wiegand: 12 Vdc nominal (11.4V measured) from external power supply, (11.3V
measured with STAR-PS)
▫ 800mA maximum per output, total not to exceed 5A
▫ 4.7 Vdc from an external power supply
▫ 0.8A maximum per output, total not to exceed 1.25A
▫ 5Vdc is 800mA maximum per output, total not to exceed 1.25A
• Dry Relay Out: 30 Vdc/Vac, 5A maximum each port
• Total output from the STAR-PS not to exceed 5A
NOTE The Wiegand, RS-485, and Aux ports are power limited on the ACM.
IP-ACM (supported in Ultra Mode)

 Power Input
• 12 or 24 Vdc 32W maximum
• IEEE 802.3af (PoE) and 802at (PoE Plus), 25.5W max. LLDP supported for PoE Plus
NOTE Compliance with IEEE 802.3 (AT or AF) specifications was not verified as part
of UL294/B.
 Power Output
• RS485/Wiegand: 12 Vdc ; The aggregate load of each pair of RS-485 and Wiegand
connections together must not exceed 750mA. Each set of RS-485 and Wiegand can
support 750mA. Maximum combined output limit for readers and locks is 20W.
• Wet Relay: 12 or 24 Vdc (jumper selectable)
– 0.5A (per lock) IP-ACM v1 (P/N 0312-7166-01)
– 0.75 (per lock) IP-ACM v2 (P/N 0312-7239-01)
• Dry Relay: 0 to 30 Vdc , 5A maximum. NO, 3A maximum NC
AC Power
100-240 Vac~1.7A, 50-60Hz
The iSTAR Ultra SE comes with the power supply installed. There is an optional power supply
that can be purchased (STAR-PS or USTAR-PS) for Access Control only, not standby-power.
NOTE USTAR-PS has not been evaluated by UL.

Power Requirements
To connect AC power to the power supply, see Figure 2-3 on page 2-11.
RISK OF ELECTRICAL SHOCK:

 Installation and maintenance must only be performed by qualified
persons.
 Disconnect from branch-circuit supply before installation.
 Ensure that the iSTAR Ultra SE enclosure (STAR-CAN) is properly
connected to an earth ground at the ground stud near the AC input wiring.
The iSTAR Ultra SE must be supplied by a 15A circuit breaker protected

branch-circuit.
Figure 2-3: Connecting AC Power
Additional Power Requirements

 An external over-current protection device (i.e. circuit breaker) must be installed in a
secure location readily accessible to a service person.
 Circuit Breakers need to be sized so that its normal sourced current does not exceed 80% of
the circuit breaker rating.
 The system power circuit breaker must only be assessable by Authorized Personal.
RISK OF ELECTRICAL SHOCK:

 Installation and maintenance must only be performed by qualified persons.
 Disconnect from branch-circuit supply before installation.
Ensure that the iSTAR Ultra SE enclosure (STAR-CAN, P/N 0505-2020-01) is properly
connected to an earth ground at the ground stud near the AC input wiring
The iSTAR Ultra SE must be supplied by a 15A circuit breaker protected branch-circuit.

Power Requirements
FOR BURGLAR ALARM INSTALLATIONS:

 The iSTAR Ultra SE is not provided with backup power. An external power supply
must be provided with the following characteristics:
• UL 603 or UL 294 Listed.
• Minimum four hours of standby power.
 The iSTAR Ultra SE is not UL1076 approved (or listed) when used with internal
STAR-PS.
 Tyco / Software House Advanced Power Supply (apS) used in-conjunction with
the iSTAR Ultra SE will be sufficient in meeting the requirements of UL-1076.
 When using external power supply, the supply shall be Class 2, and compliant
with EN/IEC 60950-1 or IEC 62368).
 All Burglar Alarm and Intrusion Zone inputs must be supervised and have
Triggers configured to Alarm upon Tamper.
 At least one RM2L Series reader must be in each area/partition for signal
acknowledgement.
There are multiple power inputs to the unit. To completely de-energize the unit,
disconnect ALL power sources.
For UL Listed products, a UL 603 and UL 294 listed power supply must be used.
NOTE
Other Interactions with the Power System

All of iSTAR Ultra SE’s other interactions with the power system are essentially informational
in nature and do not directly affect iSTAR Ultra SE’s behavior with regard to power loss,
power saving and backup. Most of the other interactions appear in the host as configurable
inputs. This allows user to both monitor them and allow them to trigger other actions.
iSTAR Ultra SE watches for input voltage to move outside of the normal operating voltage
range, and at that time will perform a full state and configuration backup.
In the event of loss of power, a UPS or apS is required to perform a full backup.
AC / Main Fail Input

 Indicates whether the external power source has reported loss of its main power.
 Shares connector and Ground pin with Low Battery.
 Normally closed dry relay contacts are required. This signal is normally wired to the
energized NO output on the apS.
 Configurable on host as an unsupervised input.
Low Battery Input

 Indicates whether external power source, has reported its battery is low.
 Wired in from external power source.

Power Requirements
 Shares connector and Ground pin with AC / Main Fail.

 Normally closed dry relay contacts are required. Configured on host as unsupervised
input.
Battery
The GCM contains a rechargeable 3V CR2032 lithium coin cell battery that is used to retain the
real-time clock for at least three weeks. After three weeks of accumulated power outage, the
battery should be replaced.
 In the absence of power failures, the expected coin cell battery life is five years.
 The replacement battery must be UL approved.
 The battery on the GCM shall be checked and replaced only by a trained technician.
See “GCM Battery Replacement” on page 4-12 for more information.
Detaching the Pull-Tab from the Battery Holder

You need to detach the pull-tab from the battery holder before you put the board online. After
the tab is pulled out, and the board is configured, the battery can only maintain the Real Time
Clock (RTC) for 30 days without power supplied to the board.
Wiring Requirements
The iSTAR Ultra SE Ethernet connections are two GCM Onboard Ethernet ports which
support up to 1 Gbps each (auto-sense 1000, 100, 10).
NOTE  J5 and J6 Ethernet are supported on C•CURE 9000 (Pro Mode and Ultra
Mode). In Pro Mode, if using a second Ethernet port, configure the port’s
IP address in the PCMCIA Ethernet editor for the controller.
 J5 and J6 Ethernet are supported in Pro Mode on the C•CURE 800/8000.
In Pro Mode, if using a second Ethernet port, configure the port’s IP
address in the PCMCIA Ethernet editor for the controller.
 Ethernet cabling must be CAT-5E or better.
 The Power Input terminals on the iSTAR Ultra SE accept conductor size
up to 2mm2 (12 AWG).
Table 2-5 on page 2-13 lists the general wiring requirements for the iSTAR Ultra SE and its
components.
Table 2-5: Equipment Wiring Specifications
Signal From To AWG Shield Max Length
RS-485 Comm, Data Half-duplex 2 ACM RM & I/O 22 Yes 4000 ft. (1212 m)
wire Modules

Power Requirements
Table 2-5: Equipment Wiring Specifications, continued
Signal From To AWG Shield Max Length
RS-485 Power ACM RM & I/O 22/18 Yes Range of 600 ft.
Modules to 1500 ft.
depends on
AWGb
RJ45-Ethernet GCM Level 3 Switch, CAT-5E No 328 ft. (100 m)

Hub, or Host or better
Supervised Input ACM, I8, RM-4/4E Input 22/18 No 2000 ft. (606 m)
module
Request-to-exit ACM, I8, RM-4/4E Switch Contact 22/18 No 2000 ft. (606 m)
(REX or RTE) module
Door State Monitor ACM, I8, RM-4/4E Switch Contact 22/18 No 2000 ft. (606 m)
(DSM) module
Relay Output ACM or RM-4E Locking Device 14, 18 No 2000 ft.(606 m)
Relay Control RM-4 ARM-1 or 22 Yes 25 ft. (7.6 m)

equivalent
Supervised Input (UL) ACM, I8, RM-4/4E Input 22 Yes 2000 ft. (606 m)
Note a module
Reader Data (Direct Wiegand ACM, I8, RM-4/4E Proximity/ 22 Yes 200 ft. (60.96 m)
Connection) module Wiegand
signaling read 20 300 ft. (91.4 m)
head
18 500 ft. (152.4 m)
a. To comply with UL requirements, use shielded, minimum 22 AWG stranded, twisted pair cable for monitor points,
DSMs, and REXs. Use Belden 9462 or equivalent.
b. Check wire lengths to verify that voltage drops are acceptable.
Calculations are based on a single RM-4 reader with keypad and LCD (250 mA):
Using 22 AWG, distance = 600 ft. (.0165 ohms/ft.)
Using 18 AWG, distance = 1500 ft. (.0065 ohms/ft.)
UL Requirements
NOTE
 For UL compliance, the Tamper, Low Battery, and AC power fail inputs must be
enabled and connected to the iSTAR Ultra SE.
 For UL listed products, burglar alarm inputs must be supervised.
 UL Listed panic hardware shall be used to allow emergency exit from a protected
area.
 Ethernet cable shielding is required for rack mounts but not for wall mounts.

Reader Power Requirements

This section lists the power requirements for the readers.
Software House Readers

Table 2-6 on page 2-15 shows power requirements for Software House readers.
Table 2-6: Software House Reader Power Requirements
Reader Model Numbers Current Draw at 12 VDC
RM with Multi-Technology Reader RM1-4000, RM2-4000, 300 mA max

RM1-SE, RM2-SE
RM with Multi-Technology Reader and LCD RM2L-4000, RM2L-SE 300 mA max
RM with mag stripe RM1-MP, RM2-MP 80 mA max
RM with mag stripe and LCD RM2L-MP 180 mA max
RM with mag stripe mullion RM3-MP 80 mA max
RM with Indala proximity RM1-P, RM2-PI 80 mA max
RM with Indala proximity and LCD RM2L-PI 180 mA max
RM with HID proximity RM1-PH, RM2-PH 250 mA max
RM with HID proximity and LCD RM2L-PH 250 mA max
RM with HID proximity mullion RM3-PH 250 mA max
RM with Wiegand RM1-W 80 mA max
Multi-Technology Contactless Reader SWH-4000a, SWH-4100a 125 mA

SWH-4200a
Multi-Format Proximity Reader SWH-5000a, SWH-5100a 125 mA
Auxiliary Relay Module ARM-1a 20 mA (relay active)
RM with HID iClass RM1-IC, RM2-IC 100 to 200 mA max
RM with HID iClass and LCD RM2L-IC 100 to 200 mA max
TST-100 Touchscreen Terminal Reader SWH-TST-100 300 mA max

SWH-TST-100-V
Cheetah SE INN-SECHTA-RF, 600 mA max

INN-SECHTA-CT
INN-SECHTA-RFO
INN-SECHTA-CTO
Cheetah INN-CHTA-RF 1000 mA max

INN-CHTA-RF-OD
INN-CHTA-CT
INN-CHTA-CT-OD
INN-CHTA-BIO
INN-CHTA-BIO-CT

Table 2-6: Software House Reader Power Requirements, continued
Reader Model Numbers Current Draw at 12 VDC
Rhino INN-RHNO 1000mA max

INN-RHNO-OD
INN-RHNO-XT
INN-RHNO-XS
INN-RHNO-XS-OD
INN-RHNO-XSODW
INN-RHNO-XS-XT
a. In Table 2-6, a indicates readers that have not been evaluated for use with the iSTAR Ultra SE. All other
readers in Table 2-6 are UL Listed compatible readers that can be used with the iSTAR Ultra SE.
Third Party Readers

Table 2-7 on page 2-16 shows power requirements for third party readers.
Table 2-7: Third Party Reader Power Requirements
Reader Current Draw at 12VDC
Indala Flex Pass Series 65 mA
HID MiniProx 60 mA
HID ProxPro 100 mA
HID MaxiProx 200 mA
HID iCLASS 100 mA to 200 mA

3
Network Topology
This chapter provides an overview of iSTAR Ultra SE topology and configuration options.
iSTAR Ultra SE configurations vary according to site requirements. You must understand
iSTAR Ultra SE topology and customer requirements to ensure the correct layout, connections,
and configuration of iSTAR Ultra SE components.
In This Chapter:
 iSTAR Ultra SE Network Topology............................................................................................................... 3-2
 Cluster Configuration...................................................................................................................................... 3-5
 Master Configurations..................................................................................................................................... 3-7
 Communication Paths ..................................................................................................................................... 3-8
 Maintaining Cluster Communication ........................................................................................................... 3-9
 Adding Controllers to the Cluster ............................................................................................................... 3-11
 Configuring Communication Paths ............................................................................................................ 3-12

iSTAR Ultra SE Network Topology

iSTAR Ultra SE supports communications over 10/100/1000 Mbps Ethernet networks using
TCP/IP.
LAN and WAN Configurations

The TCP/IP protocol transfers data across a number of networks. Because iSTAR Ultra SE
controllers use the TCP/IP protocol for network communications, they can communicate with
each other within a LAN or across a WAN, as shown in Figure 3-1.
Figure 3-1: Sample iSTAR Ultra SE Network
C•CURE System Host
LAN 3
LAN 1 LAN 2
Switch or Router
Switch Switch
Ethernet Ethernet
iSTAR Ultra SE Controllers iSTAR Ultra SE Controllers
Gateways and Firewalls

iSTAR Ultra SE configurations provide access to remote C•CURE systems across firewalls and
Network Address Translators. This is because the master controller automatically accepts a
translated IP address if one is assigned from a remote host, or from an attached Network
Address Translator.
Generally, the TCP/IP ports, listed in Table 3-1 on page 3-2, must be open through a firewall.
See the latest C•CURE 9000 and iSTAR Ports document available from
http://www.swhouse.com.
Table 3-1: Ports
Destination
Port Description Protocol System
68 DHCP client. A function of Linux and networking. UDP Network
80 Redirect to HTTPS (port 443) TCP Web
443 Secure web connection used for diagnostic website. Port is closed TCP Web
in FIPS mode. Only necessary for diagnostics.
1999 iSTAR master port for incoming non-encrypted member TCP Non-
connections, plus incoming iSTAR Configuration Utility (ICU) encrypted
requests. iSTAR/ICU

Table 3-1: Ports, continued
Destination
Port Description Protocol System
2008 iWATCH connection port. Not open by default, but can be enabled TCP iWATCH
via webpage diagnostic settings.
28004 Used to accept signed certification for encryption. TCP Host/Master

iSTAR
28009 iSTAR Ultra incoming encrypted member connection port. TCP iSTAR
Member
255 ICMP broadcast. raw Host
2900 Communication between the IP-ACM and the STAR Ultra family TCP IP-ACM
GCM.
2901 Used for SSL encrypted communication between the IP-ACM2 TCP IP-ACM2
and the iSTAR Ultra family GCM.
30000- This port number is generated during bootup and is the stunnel TCP Server
61000 communication for C•CURE [port 28010 (stunnel)].
2001 iSTAR port for ICU broadcasts. UDP ICU
Local Address Management

Although it is not required, System Managers who want to maintain local address
management can configure iSTAR Ultra SE with locked IP addresses. Locked IP addresses
retain the iSTAR Ultra SE address that is specified locally or by a local Dynamic Host
Configuration Protocol (DHCP) server. When IP addresses are locked, iSTAR Ultra SE
communicates across gateways using only the IP address that you configure: translated
addresses are not accepted.
Before you lock an IP address, ensure that it is reliable (not subject to translation) and can be
reached from the local network.
Example:
The example displayed in Figure 3-2 on page 3-4 shows a locked iSTAR Ultra SE
configuration. To configure this cluster, the System Manager is in the branch office:
 Use PING to check communication to the exposed (translated) address from the
Corporate Office.
 Use the ICU to configure the master controller and lock the exposed C•CURE address.
 Use the ICU to configure the member controllers and lock the local subnet addresses.

Figure 3-2: Locked iSTAR Ultra SE Configuration Example
Member
213.112.60.2
213.112.60.2 (exposed)
(locked)
C•CURE
iSTAR
host
Master Firewall/ Firewall/
168.54.24.5 NAT NAT
(local) Gateway Gateway 172.54.12.6
(local)
Member
Branch Office Corporate Office
IP Management Tools
iSTAR Ultra SE controllers can be configured to accept IP addresses and device names from
one of the following:
 Local DHCP
 Windows Internet Naming Service (WINS)
 Domain Name System (DNS) servers
DHCP servers simplify IP management by automatically distributing an IP address to clients

when they broadcast to the DHCP server. DHCP servers typically manage a range of IP
addresses. WINS and DNS servers complement DHCP address assignment by providing
name-to-IP address mapping. It is possible to cause the DHCP lease of an IP to always relate to
a specific MAC address.
Fully Qualified Domain Names

Configurations where IP addresses are subject to change (leased DHCP addresses, for
example) can connect to the C•CURE system using the fully qualified domain name (FQDN).
The configuration must contain a WINS or DNS server, for name/address resolution.
If you are not using DHCP, use the ICU to configure FQDNs. If you specify the FQDN name
for a C•CURE host, you must also use the ICU to supply the IP addresses of the DNS or WINS
server.

Cluster Configuration
iSTAR Ultra SE controllers are organized for network communications into user-defined,
logical groups called clusters.
iSTAR controllers must belong to a cluster. It is possible to have from one to sixteen controllers
in a cluster. One of the controllers is designated as the Master and the Master acts as a relay
agent to the Host for all of the controllers in the cluster.
There are two different types of clusters based on whether or not the data transfers are
encrypted or not. Encrypted clusters employ the Advanced Encryption Standard (AES)
utilizing 256 bits - FIPS-197.
Encrypted clusters can contain the following controllers:

 iSTAR Edge (1, 2, or 4 reader models)
 iSTAR eX (4 or 8 reader models)
 iSTAR Ultra (With Encrypted mode S1-1 = True)
 iSTAR Ultra SE (If *Ultra mode (S1-4 = False) and Encrypted mode (S1-1=True)
 iSTAR Ultra LT (Encryption mode S1-1 = ON)
Non-Encrypted clusters can contain the following controllers:

 iSTAR Pro
 iSTAR Ultra (With Encrypted mode S1-1 = False)
 iSTAR Ultra SE (Pro Mode) (If not running Encrypted mode set by S1-1 = False)
 iSTAR Ultra SE (*Ultra Mode) (If not running Encrypted mode set by S1-1 = False)
 iSTAR Classic

Master and Member Configuration

Each cluster has one controller that serves as the master; any other controller in the cluster is a
cluster member or slave. The master manages all communications between the cluster and a
C•CURE host computer.
Cluster members can communicate with each other via the master, over an Ethernet network.
Cluster members cannot communicate with each other directly. In Figure 3-3 on page 3-6, the
diagram on the left shows how cluster member A communicates with the host via the master.
The diagram on the right shows how cluster member A communicates with cluster member B
via the master.
Figure 3-3: Cluster Member Communications
Cluster Member A to Host Cluster Member A to Member B
Host
Host
4
Network
Hub
3 Ethernet 3
4
1 1
2 2
Cluster Member B Master Cluster Member B

Master Cluster Member A Cluster Member A

Master Configurations
To ensure continuous connection, the iSTAR Ultra SE cluster can communicate with C•CURE
using a primary and optional secondary communication path, configured on a single master
controller.
Figure 3-4 on page 3-7 shows primary and secondary communications using a single master.
Figure 3-4: Single Master Configuration
Master Configuration
Host
Primary Secondary
Ultra SE Master
Cluster
Table 3-2 on page 3-7 shows the configuration options for clusters that provide
communication using a single master controller.
Table 3-2: Supported Communication Paths for Single Master Controllers
Primary Secondary Comment
Network None Up to 15 additional Members in the cluster.
Network Network Up to 15 additional Members in the cluster.
Network Dialup - iSTAR Ultra SE in Pro Mode only No additional members in the cluster.
Dialup - iSTAR Ultra None No additional members in the cluster.

SE in Pro Mode only

Communication Paths
Communication Paths
The master controller connects to the host over a primary communication path. An optional
secondary path can be configured to ensure continuous host communication.
Primary Communications Path

The primary path is the first communication path that clusters use to establish
communications with the host. The master is the only controller in a cluster that passes
messages between the host and cluster members. Cluster members do not communicate with
the host directly; they communicate with the host through the master. Connections are
established in the following bottom-to-top order:
 Cluster members are responsible for establishing connections with the master.
 The master is responsible for establishing a connection with the host.
The Connection type is how the master connects to the host. Allowable types are network and
dialup. Cluster members are connected to the master only via a network connection.
Figure 3-5 on page 3-8 shows the primary path as network and Figure 3-6 on page 3-8 shows
the primary path as dialup.
Figure 3-5: The Primary Path- Network
Host
Network
Switch
3 Ethernet
1
2
Master Cluster
Cluster Member
Member
Figure 3-6: Primary Path -Dialup
Host
Host Modem
POTS (No Cluster Member Slaves)
iSTAR Modem
Master

Communication Paths
Secondary Communications Path

A secondary path is the host communications path that is used by a cluster if a
communications failure occurs on the primary path.
Maintaining Cluster Communication

Maintaining cluster communications involves establishing and maintaining connections via
the primary communication path or (optional) secondary communication path. If the primary
connection is lost, the secondary communication path is used to re-establish cluster
communications.
Single Master Configurations

If a configuration with a single master loses its connection with the host, as shown in
Figure 3-7 on page 3-9:
 Cluster members continue to communicate with the master.
 The master continues to pass cluster members’ messages to the host.
 The master uses the secondary path to communicate with the host.
Example:
If the secondary path is an alternate network connection between the master and host, the
master uses the alternate network to communicate with the host.
Figure 3-7: Communication Failure with Single Master Configuration
Host
Network Failure
Ultra SE Master
Member
Member

Communication Paths
Figure 3-8 on page 3-10 shows an example of a secondary path on a single master
configuration using one network connection and one dialup connection.
Figure 3-8: Secondary Path- Dialup
Master Configuration - Network and Dialup
Host
Host Modem
Network
POTS
Primary
iSTAR Modem
Secondary Dialup
Ultra SE Master

Adding Controllers to the Cluster
Adding Controllers to the Cluster

Follow these guidelines when adding controllers to a cluster.
 A controller must be assigned to a cluster before the controller can communicate with the
host, master, or other controllers.
Use the Cluster window in the C•CURE System Administration Application to add
controllers to a cluster. When added to a cluster, the controller becomes a cluster member.
 One controller can comprise a cluster. You can configure a controller as its own cluster by
configuring a cluster that includes only the controller and specifying that controller as the
master.
 A cluster member communicates with other cluster members through the master.
 A cluster communicates with the C•CURE host via the cluster’s primary or secondary
path.
 A cluster communicates with other clusters and with apC panels through the C•CURE
host.
 A cluster can communicate with the C•CURE server across a WAN. You can configure
clusters that are spread across WAN topologies.
NOTE If the Primary or Secondary connection is Dialup, you cannot add Member
Controllers to the Cluster. Dialup Clusters have only the Master Controller.

Configuring Communication Paths
Configuring Communication Paths

This section includes guidelines and procedures for configuring primary and secondary
communication paths.
Planning Primary Communications

Configuring a primary communication path involves:
 Specifying a master for the cluster
 Specifying the communication methods between the master and the C•CURE host.
 Specifying connection parameters for establishing and maintaining the primary path.
Primary Communication Guidelines

Follow these guidelines when configuring a primary path:
 Every cluster must have a master.
 Only one master is allowed per cluster.
 If a cluster contains only one controller, that controller is the master.
 Any controller in a cluster can be designated as the master.
 If you have a mixed controller type cluster (eX, Edge, Ultra), Software House recommends
that an Ultra be the Master.
Planning Secondary Communications

Configuring a secondary communications path involves:
 Specifying the same controller responsible for secondary communications with the
C•CURE host via another NIC or dialup modem when a communications failure occurs
on the primary path.
 Specifying the connection type.

4
General Control Module (GCM)
This chapter describes the GCM switches, buttons, jumpers, LEDs, and the LCD.
In This Chapter:
 General Control Module ................................................................................................................................. 4-2
 Switches ............................................................................................................................................................. 4-3
 Connectors (Jacks and Plugs) ......................................................................................................................... 4-8
 Ports.................................................................................................................................................................... 4-9
 Visual Indicators............................................................................................................................................. 4-10
 GCM Battery Replacement ........................................................................................................................... 4-12


Switches
Network Connections
Connect a CAT-5E or better, RJ45 cable to J5.
 J5 Ethernet 1 Gbps (10 100, 1000)
 J6 Ethernet 1 Gbps (10, 100, 1000)
• When in Pro Mode, this port is configured at the Host as PCMCIA NIC for second network connect in C•CURE
9000 and C•CURE 800/8000. There are built in LEDs in the connectors that indicate the Ethernet Link and
Receive Data signals.
Switches
SW7- Soft Reset (Reboot)

The SW7 push button saves all data in non-volatile memory and then reboots the unit. It may take several minutes for
the formatting and saving of the data. The iSTAR Ultra SE is fully capable of operating without contact with the Host
after the reboot.
SW7 should be used to Reset to Factory Default by changing the Rotary Switch (SW3) to ‘D’ and pressing SW7.
To Clear Memory and Reboot the Unit
1. Set rotary switch SW3 to D.
2. If the GCM was already powered on, press and release switch SW7. If the GCM was not powered on, connect
power. Instructions appear on the LCD display within one minute.
3. Instructions appear on the LCD display within ten seconds.
4. Follow the instruction to set rotary switch SW3 back to 0.
5. Press and release switch SW7. The controller restarts. The LCD is blank first, then displays various boot up
information for a few minutes. The date and firmware version are displayed once when ready.
6. After the controller restarts, use the ICU, or the iSTAR Ultra Web Utility, to reconfigure the controller.
SW2 - Hard Processor Reset
SW2 Hard Processor Reset should only be used by a Certified Integrator.
 Press and release SW2.

• The panel reboots immediately with no database backup.
• During reboot, the panel restores database from the SD card. This occurs only if there has already been a
previous backup.
SW3 Rotary Switch

SW3 is an onboard 16-position rotary switch. Most of the positions are used to control LCD diagnostics.

Switches
Table 4-1 on page 4 provides descriptions of the iSTAR Ultra SE rotary switch functions.
Table 4-1: iSTAR Ultra SE Rotary Switch Functions
Position Description
0 ICU Block Off (Read/Write/Update) Displays General Messages.
1 Display card data from last card read, 7 second LCD display (slow mode)
2 Display card data from last card read, 2 second LCD display (fast mode)
3 Display supervised input changes, 2 second LCD display (slow mode)
4 Display supervised input changes, 1 second LCD display (fast mode)
5 Display manual output changes (include readers and R/8 boards), 2 second LCD display (slow
mode)
6 Display manual output changes (include readers and R/8 boards), 1 second LCD display (fast
mode)
7 Not used
8 Hardware Test (Onboard Ethernet 1 and 2, USB ports). For internal use.
9 Not used
A Not used
B MFG - ATE (Automated Test Equipment) (Software House only)
C Disable watchdog (Software House only)
D Restore Factory Default. Erase DB files and Communication Parameters from flash. (Press SW7
Hard GCM reset, wait for LCD instructions, set rotary switch back to 0 or F, press reset again.)
E Boot to backup image (Activate on Software House instruction only)
F ICU Block On (Read only) - Displays General Messages.

Switches
Rotary Switch to iSTAR Pro S4 Switch Functions
NOTE iSTAR Pro (S4 = off-on-on-on) is not implemented in the iSTAR Ultra SE.
Table 4-2: iSTAR Pro S4 Equivalents
SE Rotary
Switch iSTAR Pro S4 Switch Setting Description
Equivalent
S4-5 S4-6 S4-7 S4-8
0 Off Off Off Off ICU Block Off (Read/Write/Update) - Display General Messages
F On On On On ICU Block On (Read only) - Display General Messages
1 Off Off Off On Display card data from last card read (slow mode).
2 Off On Off On Display card data from last card read (fast mode).
3 Off Off On Off Display supervised input changes, 2 second LCD display.
4 Off On On Off Display supervised input changes, 1 second LCD display.
5 Off Off On On Manual output test (including readers and R/8 boards).
6 Off On Off Off Automatic ACM output test (does not include readers and R/8
boards).
*** Off On On On Automatic ACM output test (including readers and R/8 boards).
8 On Off Off Off Test Ethernet/PCMCIA ports and devices.
S1-1 Encryption (Ultra Mode only - ON by Default)

The Encryption switch enables FIPS 197 AES 256-bit encryption. The switch setting must match the software
configuration of the cluster and the controller.
If encrypted, the iSTAR Ultra SE controller in Ultra Mode can cluster with the following encrypted iSTAR controllers:
 iSTAR Ultra LT
 iSTAR Ultra
 iSTAR Edge
 iSTAR eX
 Other iSTAR Ultra SEs in Ultra Mode with the Encryption Switch set to ON.
If non-encrypted, the iSTAR Ultra SE in Ultra Mode can cluster with the following unencrypted iSTAR controllers:
 iSTAR Ultra (Encryption Switch set to OFF)
 STAR Ultra LT (Encryption Switch set to OFF)
 Other iSTAR Ultra SE in Pro Mode
 iSTAR Pro

Switches
 Classic
S1-2 CPNI
When this switch is set to ON, the iSTAR Ultra SE runs in CPNI (Centre for the Protection of National Infrastructure)
mode and all database and transactions are stored in RAM. The database and transactions are not backed up on the SD.
CPNI has not been evaluated by UL.

NOTE
The iSTAR Ultra SE Controller board ships with CPNI disabled.
To Enable CPNI:
1. The illustration below shows the S1-2 CPNI switch set to OFF (disabled).
2. Manually set the S1-2 CPNI switch to ON (down position). The S1-2 CPNI switch should match the following
illustration.
S1-3 Not used
S1- 4 Pro Mode (Ensure that S1-1 is set to OFF)

Puts the iSTAR into iSTAR Pro Mode. Changing S1-4 either way requires a reset to Factory defaults, and all data is lost.
To Use Pro Mode

1. Manually set the S1-4 Pro Mode switch to ON (down position) on the GCM. Figure 4-1 shows the default settings.

Switches
Figure 4-1: Pro Mode -Default Settings
2. Manually set the S1-1 AES Encryption switch to OFF (up position).
The S1-4 Pro Mode switch and the S1-1 AES encryption switch should match Figure 4-2.
Figure 4-2: Pro Mode - Enabled
3. Reset the unit back to factory defaults to clear the memory:

a. Set the Diags and ICU mode rotary switch SW3 to “D”.
b. Press and release switch SW7. Instructions appear on the LCD in approximately ten seconds.
c. Follow the instructions.
d. Set Rotary SW3 back to 0 or F.
e. Press and release switch SW7. Instructions appear on the LCD in approximately ten seconds.
RS-485 Terminators - SW5 and SW6

These switches provide termination at the end of the two RS-485 Ports.
LCD Contrast Potentiometer - RV1

Used to adjust the contrast of the LCD. Requires a 2 mm screwdriver.

Connectors (Jacks and Plugs)
Connectors (Jacks and Plugs)
Four Host USB Ports (Two Dual Ports) J8 and J9

The ACM communications cables connect to these Ports. It does not matter which Port is used as the ACMs are
uniquely addressed using the USB 2.0 protocol.
AC Fail - Low Battery - J2

Figure 4-3 on page 4-8 shows AC Fail and Low Battery wiring. They are NC (Normally Closed) non-supervised
connections, and share a common ground pin.
Figure 4-3: AC Fail - Low Battery J2
AC Fail Input
 Indicates whether the external power source has reported loss of its main power.
 Shares the connector and Ground pin with Low Battery.
 Normally closed dry relay contacts are required. This signal is normally wired to the energized NO (Normally
Open) output on the apS or UPS.
 Configurable on the host as an unsupervised input.
Low Battery Input

 Indicates whether the external power source has reported its battery as low.
 Wired in from external power source.
 Shares the connector and Ground pin with AC Fail.
 Normally closed dry relay contacts are required.
 Configured on the host as unsupervised input.
Tamper - J1
Figure 4-4 on page 4-9 shows Tamper - J1 NC (Normally Closed). It is connected to the Tamper switch on the enclosure.
If there is no standard enclosure, be sure that there is a jumper across the two pins.

Ports
Figure 4-4: Tamper -J1
The tamper switch controls many LEDs to conserve power and also turns off the super bright LED when the door is
open. When the door is opened the small power LEDs are on. The LCD is off when the door is closed.
NOTE  The Tamper, Low Battery, and AC power fail inputs must be enabled
and connected to report for compliance with UL requirements.
 Shielded cable must be used for AC Fail and Low Battery Input
connections.
GCM Power - J4
12 Vdc @ 4.5 Amps max (Note: pin 1 on the left is +12 Vdc, pin 2 is GND.)
J14 SD Card
Located on the back of the GCM to the left of the SOM, near the Hard Reset switch. This non-volatile memory is where
backups are stored.
Ports
RS-485 1 and 2 (J12 and J13)

These two ports can be used exclusively for Assa Abloy Aperio or Schlage wireless readers.
 Aperio - Up to 15 Hubs and 16 Readers per port. (Ultra Mode only)
 Schlage - Up to 16 PIMs and 16 Readers per port. (Ultra Mode only)
 Schlage - Up to 16 PIMs and 16 Readers on J12 only. (Pro Mode)
USB Micro A-B - J7

Not currently used. Possible future option.
RS-232 Diagnostic Port (P4)

Software House Tech Support and Engineering use for troubleshooting.

Visual Indicators
COMM Board Connector - J15

Not supported.
Visual Indicators
Power - DS1 and DS2

Indicates that power is supplied to the unit.
LCD
The LCD display diagnostic messages are used for status and diagnostics.
 Diagnostics are controlled by the rotary switch, SW3. See “SW3 Rotary Switch” on page 4-3.
 Contrast controlled by potentiometer, RV1.
NOTE Status changes can take up to five seconds to display.
Common LCD displays are:

 Firmware version and Date/Time loaded.
 Indication of whether a CFG Restore occurred.
 FIPS self test.
 Master Connected or Host Connected.
 IP address of Host or Master.
 Name of the iSTAR and MAC address of the NIC.
 IP address of iSTAR.
 Voltage.
 Member or Master with Date and Time.
 Configured Power and Measured Power.
 Cluster Connected or Fragmented.
 Indication of whether a database has been restored.
 Indication of whether the iSTAR is encrypted.
 Results of diagnostics.
LEDs
The super-bright white Power LED (DS1) is illuminated when the enclosure door is closed and the tamper switch
closes. The power LED extinguishes at ~8V.
The relay activation LEDs will display correctly when the door is opened.

Visual Indicators
The remainder of the indicators are illuminated when the enclosure door is opened. The LCD backlight and all LEDs
other than the power LED and the relay LEDs are under firmware control and are extinguished when the unit detects
input power failure and enters sleep mode to minimize power consumption.
Users have the ability, through the host, to configure LCD backlight and LEDs other than Power LED, the Bright White
external view Power LED, and the relay activation LEDs to be always be off, regardless of tamper state.
Table 4-3 on page 4-11 provides descriptions of the GCM LEDs.
Table 4-3: GCM LED Functions
LED Function Comment
DS2 Main Power - Internal View Always on if Voltage in > 8V
DS1 Main Power - External View Super bright White LED, visible from outside of the enclosure
when the door is closed. Off when the door is open.
DS6 RS-485 Port 1 Enabled Used for Aperio Hubs or Schlage PIMs.
DS3 RS-485 Port 2 Enabled Used for Aperio Hubs or Schlage PIMs.
DS9 COMM board Enabled Not currently supported.
N/A Ethernet Carrier LEDs built in to J5 and J6 (solid green).
N/A Ethernet Activity LEDs built in to J5 and J6 (blinks yellow).
DS4 RS-485-1 Tx Port 1 Transmit Data
DS5 RS-485-1 Rx Port 1 Receive Data
DS7 RS-485-2 Tx Port 2 Transmit Data
DS8 RS-485-2 Rx Port 2 Receive Data

GCM Battery Replacement
GCM Battery Replacement

The GCM contains a rechargeable 3V CR2032 lithium coin cell battery that is used to retain the real-time clock for at
least three weeks. After three weeks of accumulated power outage, the battery should be replaced.
In the absence of power failures, the expected coin cell battery life is five years.
NOTE 
 The replacement battery must be UL approved.

 The battery on the GCM shall be checked and replaced only by a trained
technician.
The GCM coin cell battery should be tested annually and replaced as necessary.
To removal and replace the battery (see Figure 4-5 on page 4-12):
1. With a small screwdriver gently pry the battery up at point A.
2. At the same time, use your thumb to push the black tab back B.
3. Gently slide the battery to the left and out.
4. To replace, slide the battery in from the left, over the black tab and under the metal spring C.
Caution - Do not bend or break the metal spring C. The spring is important to
the operation of the battery.
Figure 4-5: GCM Lithium Battery Holder
5. Gently push down on the battery to lock the battery in place.

5
Access Control Module (ACM)
This chapter explains the ACM switches, buttons, jumpers, LEDs, and the LCD. The wiring of
various external connections are also shown.
In This Chapter:
 Access Control Module ................................................................................................................................... 5-2
 Switches and Jumpers ..................................................................................................................................... 5-5
 Ports and Connectors....................................................................................................................................... 5-6
 Wiegand Connections...................................................................................................................................... 5-8
 Inputs ............................................................................................................................................................... 5-10
 ACM LED Functions...................................................................................................................................... 5-11


The ACM provides Readers, Inputs, and Outputs used in access control. An iSTAR Ultra SE
contains one or two ACMs.
 8 RS-485 Reader Ports for RM Bus Devices.
 Terminator switch for the RS-485 Port
 8 Direct Connect Wiegand Ports with LED drives. This is for ‘Wiegand signaling’ devices
that communicate using data 1 and data 0.
 Relays:
 Field replaceable - mounted in a socket
– 8 per ACM
– Can be used for FAI (Ultra Mode only)
– Dry Rating 5 Amps @ 30 Vdc or 30 Vac
– Form C
 Switches for selection of relays for control by FAI (Ultra Mode only).
 Switch to enable the FAI pull-up resistor (Ultra Mode only).
When you use FAI, set the FAI control inputs to true on only one ACM.
NOTE
 Inputs
 Supervised Inputs (16 Ports) SE Pro Mode - use standard Software House 1K dual EOL
configuration.
 Supervised Inputs (16 ports) SE Ultra Mode - supervision type is individually selected
on each input. Pin 2 of each Input is grounded.
All door components must come from the same controller.
Figure 5-1 on page 5-3 indicates the components on the right side of the ACM. The various
user visible controls, connectors and displays are shown.

Figure 5-1: ACM - Right Side
Figure 5-2 on page 5-4 shows the left side of the ACM.

Figure 5-2: ACM - Left Side

Switches and Jumpers
Switches and Jumpers
SW2 - ACM MCU Reset

SW2 reboots both MCUs. It should only be used when it seems the ACM is not responding.
RS - 485 Terminators S4
These switches are set to ON by default, and are not usually changed. Setting the switch to
OFF places the RS-485 port in the middle of the RS-485 chain, which allows the technician to
connect two sections of a reader bus to this point. In this case, termination must be provided at
the end of each of the connections, but not at the RS-485 port connector. Termination value is
121 ohms.
S2 (Pro Mode only)

 Default is set to OFF to use Wiegand ports.
The Direct Wiegand Reader Number is determined by the port number.
 Set to ON to enable combined RM ports.
The RM reader number is determined by the RM/RM-4E rotary switch.
S1 ACM Address
 S1-1 = OFF ACM is unit 0 (zero).
 S1-1 = ON ACM is unit 1.
NOTE S1-2, S1-3, and S1-4 are not used and must be in the OFF position.
S3 - LED - Beep Control for Wiegand Ports

The C•CURE 9000 iSTAR Driver System Variables (or C•CURE 800/8000 Reader System
Variables) and the reader must be configured for the desired pattern. Refer to the appropriate
C•CURE and Reader guides.
Table 1. Wiegand Port LED and Beep Control
S3 - 1 S3 - 2 Function
OFF OFF External Bi-Color
OFF ON 3-wire (R, G, Y)
ON N/A 1-wire (A, B, C)
S3 - 3 OFF Do NOT Beep on Card read
S3 - 3 ON Beep on Card read

Ports and Connectors
Energize on FAI (Ultra Mode only)

SW3, SW4, SW7, SW8, SW9, SW10, SW11, SW12
You can configure the relays to activate when the FAI signal goes true.
FAI Pull-Up Resistor - SW5 (Ultra Mode only)

There are identical FAI pull-up resistor controls on all ACMs.
Using the FAI pull-up resistor:

 There must be a pull-up resistor in the circuit for the FAI to operate (regardless of whether
or not the FAI switch is supervised). If you are using one ACM with an individual FAI
switch, the pull-up resistor switch must be in the ON (enabled) position.
 If the FAI switch is to be wired to multiple ACM boards, it should be wired in parallel to
FAI connectors on each board. If the FAI switch is supervised, or unsupervised, the pull-
up resistor should be enabled (ON) on only one ACM board, and disabled (OFF) on the
other ACM boards.
Enable FAI Latch - SW6 (Ultra Mode only)

If the FAI Latch is true, all relays that have Activate on FAI true, will latch and remain latched
until the KEY signal resets them.
USB - J1
USB cable connection to the GCM.
Tamper - J6
 Wall Mount
The NC Tamper is connected to the GCM. Do not connect it here. Place a jumper across the
two pins and be sure the ACM Tamper is not configured in the C•CURE software.
 Rack Mount
Tamper is not supported in Pro Mode. The ACM rack can be tampered by using
NOTE an input as the tamper connection.
Both GCM and ACM Tampers must be connected and enabled in Rack Mount
installations.
Shielded cable must be used for AC fail and Low Battery Input connections.
NOTE

ACM Power- P37 and P37-2

These are the power inputs to the ACM. (12 Vdc @ 0.5 A (minimum) to 4.5 A (fully loaded,
maximum).
 P37 is an iSTAR Pro type connector.
 P37_2 is an iSTAR Ultra type connector.
Use only one of the connectors.

NOTE
Observe polarity when connecting power to P37 and P37_2. Failure to observe proper
connection damages the board.
FAI F (Fire) and Key (K) - P45 (SE Ultra Mode only)
The FAI signal is NC and the Key signal is NO. Wire the supervised resistors as shown in
Figure 5-3 on page 5-7.
Figure 5-3: FAI F Signal (NC) and Key Signal (NO)

Wiegand Connections
Wiegand Connections
P17, P18, P19, P20, P21, P22, P23, P24
Direct Wiegand signaling read head connections are shown in Figure 5-4.
Figure 5-4: Wiegand Connections
The data line maximum lengths are:

 18 AWG - 500 feet
 20 AWG - 300 feet
 22 AWG - 200 feet
The pinouts are described in Table 5-1 on page 5-8.
Table 5-1: Wiegand Port Pinouts
Wiegand Port
Pin Number Signal/Function
1 Power: +12 Vdc or +5 Vdc (set by P34 Jumper)
2 GND - PWR Return
3 Data 0 - Wiegand Input
4 Data 1 - Wiegand Input
5 Red LED - active low
6 Yellow LED - active low
7 Green LED -active low
8 Beeper - active low

Wiegand Connections
Wiegand Port Rating

The ACM Wiegand ports and their ratings are listed in Table 5-2 on page 5-9.
Table 5-2: ACM Wiegand Port Ratings
Port Rating
Reader Output Control 4.0v - 5.25v, 20mA max

(Red, Green, Yellow, Beeper)
Reader Input Lines Low level < .8v

(D0, D1)
Reader Output Voltage +12 Vdc or +5 Vdc (set by P34 jumper)
Reader Current 12 Vdc/5Vdc @ 800mA maximum per port
S3 - LED Beep Control for Wiegand Ports (Pro Mode only)

The C•CURE 9000 iSTAR Driver System Variables (or C•CURE 800/8000 Reader System
Variables) and the reader must be configured for the desired pattern. Refer to the appropriate
C•CURE and Reader guides.
Wiegand Port LED and Beep controls are listed in Table 5-3 on page 5-9.
Table 5-3: Wiegand Port LED and Beep Control
S3 - 1 S3 - 2 Function
OFF OFF External Bi-Color
OFF ON 3-wire (R, G, Y)
ON N/A 1-wire (A, B, C)
S3 -3 OFF Do NOT Beep on Card Read
S3- 3 ON Beep on Card Read
RS-485
RM Readers - I/8s - R/8s
Normal RM bus wiring is used for RM readers, I/8 boards, and R/8 boards.
Either Wiegand signaling or Magnetic signaling read heads are connected to RM-4s or
RM-4Es. The RM-4 or RM-4E readers are interfaced using P25 through P32. It is important that
the ports are wired as shown in Table 5-4 on page 5-9.
Table 5-4: Pin Signals and Colors
STARx Pin Signal Color
1 +12 Vdc Red
2 Tx+ / Rx+ White
3 Tx- / Rx- Green

Inputs
Table 5-4: Pin Signals and Colors, continued
STARx Pin Signal Color
4 GND Black
The RS-485 connectors are not keyed so it is possible to reverse the signals. If the
ground connector (pin 4) is connected to +12 Vdc (pin 1), damage to the power supply
or the RM could result.
The reader number is determined by a hexadecimal rotary switch on the RM, not by the Port
into which the reader is plugged.
Inputs
P1, P2, P3, P4, P5, P6, P7, P8, P9, P10, P11, P12, P13, P14, P15, P16
There are 16 onboard inputs available on the ACM. When in SE Ultra Mode, the Input
supervision method is individually selected in the host. However, when in SE Pro Mode, the
input supervision method that is used is dual 1K ohm supervision, as shown below. Pin 1 of
each connector is Ground.
Supervision Wiring
The default wiring of supervised inputs, for Pro Mode, is shown in Figure 5-5 on page 5-10.
Note that the resistor network is different for Normally Opened (NO) and Normally Closed
(NC) switches. This is the only selection supported when in Pro Mode.
Figure 5-5: NO and NC Wiring
This method reports:

 Short
 Alert (500 ohms)
 Normal (1K)
 Alert (2K)
 Open (>30K)

ACM LED Functions
 Line Fault (Any unexpected value). Usually due to wrong value resistors or faulty
resistors.
In SE Ultra Mode, each input can be individually configured to use any of the 22
NOTE supervision methods supported by the iSTAR Ultra SE.
ACM LED Functions

The ACM LED functions are described in Table 5-5 on page 5-11.
Table 5-5: ACM LED Functions
LED Function Comment
DS1 Main Power - Reader Power - J4 12 Vdc
Relays
DS27 Relay 1 Activated Dry Relay
The RS-485 LEDs for Power, Tx and Rx are summarized in Table 5-6 on page 5-11.
Table 5-6: ACM RS-485 LED Functions
RS-485 Connector LED - Tx LED - Rx Power
1 P25 DS2 DS4 DS18
2 P26 DS6 DS8 DS19
3 P27 DS10 DS12 DS21
4 P28 DS15 DS17 DS22
5 P29 DS3 DS5 DS20
6 P30 DS7 DS9 DS23
7 P31 DS11 DS13 DS24
8 P32 DS14 DS16 DS25

ACM LED Functions

6
IP-ACM Ethernet Door Module v2
This chapter provides an overview of the IP-ACM Ethernet Door Module v2.
For more information regarding the specifications, features, and installation of the IP-ACM,
refer to the IP-ACM Ethernet Door Module v2 Quick Start Guide.
In This Chapter:
 Overview ........................................................................................................................................................... 6-2

Overview
Overview
he IP-ACM Ethernet Door Module v2, Figure 6-1 on page 6-3, provides connection and
management of access control for two readers. The maximum number of IP-ACM Ethernet
door modules supported per iSTAR Ultra is 32. Each IP-ACM can support two doors, or one
door with in and out readers.
The IP-ACM Ethernet Door Module v2 supports the following features:

 12VDC or 24VDC local power or Power over Ethernet (PoE or PoE+)
 Two RJ45 ports:
• Port 1: Ethernet port, internally bound to MAC with the MAC address and used as the
network connection port for the board (10/100/1000)
• Port 2: Switch port, not a secondary port, used for iSTAR Ultra LT connection (10/100,
no PoE)
 Four supervised Inputs and two Outputs
 Communication to readers through Wiegand or RS-485 ports
 SSL network encryption from the unit to the GCM
 IPv4 and IPv6 network protocols
 802.1X port-base authentication
 HTTPS Web-based configuration
 Offline mode for two readers that allows the last 1,000 previous card admits and/or a
specific personnel group of no more than 100
Table 6-1: IP-ACM Ethernet Door Module v2 and enclosure part numbers
IP-ACM2A-MB IP-ACM V2, 2 Reader, board only
IP-ACM2A-EM IP-ACM V2, 2 Reader in metal enclosure
IP-ACM2A-EP IP-ACM V2, 2 Reader in plastic enclosure
IP-ACM2-CAN IP-ACM metal enclosure without board
IP-ACM2-CAN-P IP-ACM plastic enclosure without board
IP-ACM2A-MB-5PK IP-ACM V2, 2 Reader, board only five pack box
See the IP-ACM Ethernet Door Module v2 Quick Start Guide for requirements, specification,
installation, and configuration information.

Overview
Figure 6-1: IP-ACM Ethernet Door Module v2

Overview

7
iSTAR Ultra SE Controller Configuration
This chapter describes the iSTAR Ultra SE controller configuration and diagnostics.
In This Chapter:
 iSTAR Ultra SE Initial Configuration Guidelines........................................................................................ 7-2
 iSTAR Ultra SE Local Database Backups...................................................................................................... 7-7
 Proper Shutdown Sequence............................................................................................................................ 7-8
 Firmware Upgrades ......................................................................................................................................... 7-8

iSTAR Ultra SE Initial Configuration Guidelines

The initial configuration of the iSTAR Ultra SE brings the board online and provides the board
with an IP address.
Initial Configuration Guidelines

The Ultra SE GCM board has two Ethernet ports, either of which can be set to DHCP or static
IP addresses. By default, Ethernet port 1 is set to DHCP and Ethernet port 2 is set to a static IP
of 192.168.1.253. Once the controller is connected through the ICU application, any
combination of DHCP and static IP address can be used on the ports. Use the following
sections to make an initial connection to the controller and facilitate any desired changes.
Software House recommends that you use a Static IP address when configuring iSTAR
controllers.
The following limitation applies to iSTAR controllers with member connected controllers and
iSTAR controllers with connected IP-ACMs that use DHCP IP address assignments:
If DHCP is used, the lease may expire and assign a new IP address to the iSTAR controller.
If this happens, all members and IP-ACMs are not able to connect to the iSTAR controller
with the new IP address. The IP address needs to be reassigned as follows:
1. The Master’s IP address of a member controller can be updated through the panel’s web
page.
2. The iSTAR controller’s IP address of an IP-ACM can be configured in IP-ACM
Configuration/Status web page.
3. The members IP address is updated through the panel’s web page.
Board Configuration
Pro Mode
In this mode, the iSTAR Ultra SE is seen by C•CURE as an iSTAR Pro Controller. Accordingly,
the panel needs to be configured in C•CURE as an iSTAR Pro panel.
Ultra-Mode
In this mode, the iSTAR Ultra SE is seen by C•CURE as an iSTAR Ultra Controller.
Accordingly, the panel needs to be configured in C•CURE as an iSTAR Ultra panel.
The panel is shipped in Ultra Mode.
If you change modes, you must perform a factory reset.
To configure the board to Ultra Mode or Pro Mode:
1. For the iSTAR Ultra SE in Ultra Mode, see General Control Module on page 4-2 for switch
locations and ensure the following switches are in the default positions:
a. S1-1 ON, S1-2 OFF, S1-3 OFF, S1-4 OFF, SW3 is in position 0.
b. If they are not, change them to the positions in step a.

2. For an iSTAR Ultra SE to run in Pro Mode, see General Control Module on page 4-2 for
switch locations, and endure the following switches are set to the following positions:
a. Set S1-4 to ON
b. S1-1 to OFF
Network and Security

 After Factory Reset – ETH1 is setup for DHCP, ETH2 is setup for Static IP.
 Software House recommends that iSTAR Ultra SE members (not Masters) only use ETH1
for a network connection.
 iSTAR Ultra SE panels running in Ultra Mode:
• Set S1-1 OFF to Disable Cluster Encryption. This is required when clustering with
iSTAR Pros.
 If a redundant network connection is required on ETH2, use the panel’s web page to
change the network setting of ETH2 to either a proper network IP or DHCP, prior to
connecting ETH2 to the network.
iSTAR Ultra SE DHCP IP Address Configuration
To configure the controller to use a DHCP IP address:
1. Connect to the network using the Ethernet port 1 of the iSTAR Ultra SE.
2. Perform a factory default reset as directed in this document. After the reset, the iSTAR
Ultra SE boots with the DHCP IP address.
iSTAR Ultra SE Static IP Address Configuration

This section describes the procedure for a Factory Reset / first time connection to Ethernet port
2.
To configure the controller to use a Static IP address:
1. Remove all network cables from the Ultra SE Controller.
2. Turn rotary switch (SW3) to position 'D' and press the reset button (SW7) or cycle power.
3. Wait until the LCD says to reset the board.
4. Plug in an Ethernet cable from a standalone (no network connection including WIFI)
laptop/PC to the secondary adapter.
5. Turn rotary switch (SW3) back to position '0'.
6. Reset or power cycle the board using SW7.
7. Wait for firmware message to appear on LCD.
8. Start a ping to 192.168.1.253 from the host machine (which should be configured on the
same subnet).

9. The 'Secondary address' message on LCD may or may not be shown with the
configuration. (See NOTE on page 7-4).
10. Open a web browser and enter https://192.168.1.253.
11. The Ultra web login page opens.
12. Enter “iSTAR’ as the password. You are prompted to enter a new password.
13. Click Configure.
14. Navigate to Settings and select the General page to enter the Static IP address for your
network.
15. After configuration, the unit reboots. See Initial Panel Discovery on page 7-4.
NOTE  Due to high priority messages appearing on the LCD for the primary adapter, the
secondary adapter's IP message frequently gets lost and not displayed.
 When there is NO active network link (unplugged cable or powered down switch, etc.)
the LCD displays 0.0.0.0 for the network adapter.
 If there is link and configuration (DHCP or static), the LCD will display the address.
 After factory reset, once a connection is made to the host, the factory default static
configuration for the second adapter will get destroyed regardless if it is connected to the
network or not.
 Repeat the factory reset process to perform configuration through the secondary adapter
again.
 If leaving Ethernet 2 at the default IP address, do not connect Ethernet 2 to the
production network. This exposes the same default 192.168.1.253 address and causes
duplicate IP addresses if you perform a simultaneous factory reset on multiple iSTAR
Ultra SE panels.
 Never connect more than one factory default iSTAR Ultra to a network via ETH2.
Otherwise, multiple Ultra panels will expose the same default IP 192.168.1.253 address
and cause duplicate IP issues.
 The ETH2 and ETH1 NICs use an autosense function for speed and MDIX crossover.
You do not have to use a crossover cable for the direct connection.
 In the C•CURE system, ETH2 is configured as the PCMCIA NIC when the iSTAR Ultra
SE is in Pro mode.
Initial Panel Discovery

The initial configuration of the iSTAR Ultra brings the board online and provides the board
with an IP address.
ICU
Controllers with firmware v6.6.B or higher can only use ICU v6.6.B, and for initial discovery
only. Older ICU versions cannot be used.
To discover the panel:
1. Connect and power on all iSTAR controllers.
2. Click on the installed ICU icon on the desktop, or click on icu.exe. The ICU Main windows
opens.

3. In the ICU Main window, click the icon to open a separate window displaying only
iSTAR Ultra, iSTAR Ultra SE, and iSTAR Ultra LT controllers running firmware v6.6.B or
higher.
4. Locate the controller by the MAC address, or the IP Address, in the list of controllers
displayed.
5. Right-click and select Configure.
iSTAR Ultra Web Utility

The iSTAR Ultra Web uses a Web page interface that is included in the iSTAR panel firmware.
iSTAR Ultra Web provides access to the iSTAR Ultra SE controller configuration, status, and
diagnostic information
Use the iSTAR Ultra Web Utility to designate the master controller, define master IP
addresses, and define the IP address for the C•CURE host.
NOTE  The iSTAR Ultra Web is supported on Microsoft® Internet Explorer 10, Internet Explorer
11 and Chrome. It is not supported on Microsoft Edge.
 The iSTAR Ultra Web has not been evaluated by UL.
To access the iSTAR Ultra Web Utility:
1. In a browser window, enter the IP Address of the iSTAR Ultra SE controller (for example,
https://10.10.10.10) in the browser Address window and press Enter or click Go.
You can also access the iSTAR Ultra Web from the ICU by right-clicking the controller and
clicking Controller Status, or click Tools and select Controller Status.
NOTE  If using Internet Explorer and you receive a Certificate Error indicating "There is a
problem with this website's security certificate", click Continue to this website (not
recommended).
 If using Goggle Chrome and you receive an error indicating “Your connection is not
private”, click ADVANCED and then click Proceed to x.x.x.x (unsafe).
The iSTAR Ultra log in screen opens in the default browser.

2. Enter the password and click LOG IN.
NOTE The default case-sensitive password is "iSTAR".
3. The iSTAR Ultra Welcome page opens in the browser.
• Click to open the About information box and select Help to open the iSTAR Ultra
configuration and diagnostics help contents.
• Click to access the iSTAR controller Settings pages.
• Click to access the iSTAR controller Status and Diagnostics pages.

iSTAR Ultra SE Local Database Backups
C•CURE 9000
iSTAR Ultra SE Modes
Pro Mode
In this mode, the iSTAR Ultra SE is seen by C•CURE as an iSTAR Pro Controller. Accordingly,
the panel needs to be configured in C•CURE as an iSTAR Pro panel.
Ultra-Mode
In this mode, the iSTAR Ultra SE is seen by C•CURE as an iSTAR Ultra Controller.
Accordingly, the panel needs to be configured in C•CURE as an iSTAR Ultra panel. This mode
enables additional functionality supported by iSTAR Ultra panels compared to the iSTAR Pro
panel.
After changing modes, you must perform a factory reset. See SW2 - Hard Processor Reset on
page 4-3.
Refer to the following for configuration information:

 C•CURE 9000 Hardware Configuration Guide and the C•CURE 9000 help.
 C•CURE 800/8000 Hardware Configuration Guide and the C•CURE 800/8000 help.
iSTAR Ultra SE Local Database Backups

NOTE If CPNI mode is enabled on the iSTAR Ultra SE, then all database and
transactions are stored in RAM. The database and transactions are not backed
up on the SD card.
The iSTAR Ultra SE configuration data (doors, personnel, etc.) is held in volatile RAM during
normal operation (IP settings are stored in the controller’s onboard flash memory). This data is
backed up to non-volatile SD Card memory on a periodic basis during normal operation. Data
is automatically backed up after a fast download to the panel, and, upon a soft reset on the
GCM board.
To ensure that the backup is current, Software House recommends to trigger an additional
database backup whenever the Low Battery or AC Fail input is activated on the GCM board.
This is accomplished by creating an event with an action of “Backup iSTAR Database” and
then triggering the event from the Low Battery and AC Fail inputs. If your power supply does
not have this feature, then you can trigger the database backup event using a schedule. For
example, set the backup to run at 2AM every Monday.
When power is restored after an outage, the Ultra SE first attempts to connect to its host server.
If successful, the host downloads the current time to the Ultra SE, and download the current
database. However, if the host is not present, then the Ultra SE uses its local backed-up time,
and it uses the last saved database from the SD card.
When the host is offline, transaction buffers of card activity and other activity are
automatically written to non-volatile memory, and do not require database backup
configuration.

Proper Shutdown Sequence
 See the C•CURE 9000 Software Configuration Guide for information about configuring
events and scheduling backups.
 See the C•CURE 9000 Hardware Configuration Guide for information about configuring
inputs.
Proper Shutdown Sequence

You must properly shut down the iSTAR Ultra SE unit. If you do not properly shut down the
iSTAR Ultra SE GCM using the following procedure, the SD card can become corrupted.
Perform the following procedure when shutting down the iSTAR Ultra SE at all times,
regardless of removing or replacing the SD card.
1. On the iSTAR Ultra SE GCM board, locate the SW3 rotary switch and the restart button
SW7.
2. Set the rotary switch SW3 to position 0.
3. Press and release the restart button SW7.
4. Monitor the LCD display. A “Shutting down!” message appears.
5. The LCD display goes black for about five seconds. In this time, remove the power cable
from the Ultra GCM board.
• If you miss the opportunity to remove the power cable from the iSTAR Ultra SE GCM
and it begins the boot-up sequence again, you must wait for a full boot-up cycle to
complete and repeat the steps above before you remove the SD card.
 The iSTAR Ultra SE GCM must be completely powered off before you
remove the SD card.
 Do not remove power when the Ultra SE GCM is going through its boot-
up process. It is possible to corrupt the on-board SD card during that time.
Firmware Upgrades
Firmware upgrades are available from http://www.swhouse.com.
 Upgrades are done through the panel’s web page.
 Ensure that you read the firmware release notes before you upgrade the firmware.
 Copy the firmware files to a local or network directory that you can access.
To upgrade the iSTAR Firmware:
1. Open the panel’s web page.
2. Click and select Settings.

Firmware Upgrades
3. Click the ADVANCED tab.
4. Click to enable editing.
5. Click in the Select Image to upgrade firmware row to browse to where you copied
the firmware file and select it.
If you are using Internet Explorer, all iSTAR controller firmware files will be visible. Make sure you
select the correct firmware file:
 Select the x.i5 firmware file for iSTAR Ultra.
6. Click to start the upgrade.
7. After the upgrade is complete, press Ctrl and then F5 to clear the browser cache.

Firmware Upgrades

8
Configuring iSTAR Ultra SE (Pro Mode) Dialup
This chapter provides the configuration sequence to use dialup. It does not provide the
configuration procedures. See the Operating system Setup to Use Dial-up Guide, available from
the Software House website.
In This Chapter:
 iSTAR Dialup Overview and Limitations .................................................................................................... 8-2
 Configuring Dialup on the Windows Operating System........................................................................... 8-3
 Using Dial-up on the C•CURE 9000 ............................................................................................................. 8-4
 Using Dialup on the C•CURE 800/8000 ...................................................................................................... 8-6
 Upgrading Ultra SE (Pro Mode) Firmware Using Dialup ......................................................................... 8-7

iSTAR Dialup Overview and Limitations
iSTAR Dialup Overview and Limitations

Dialup enables you to connect C•CURE to the Ultra SE (in Pro Mode) controllers at remote
locations using modems and standard telephone lines.
The C•CURE host and iSTAR phone line/modem connection is based primarily on
Windows® standard telephony communications and Routing and Remote Access Service
(RRAS).
 The lowest level of the communications, which deals with modem states, is handled by the
Microsoft® Windows Telephony Application Programming Interface (TAPI). TAPI
supports the use of any type of standard modem on the host.
 The higher level of the communications, which deals with the transmission of C•CURE
relevant data, is handled by Microsoft RRAS. RRAS treats dialup connections as if they
were network connections. Consequently, the C•CURE host views the connection
established between the iSTAR and itself via a phone line and modem as any other
network connection.
Dialup Limitations
 Serial port-based host dialup modems are supported.
 Dialup on the C•CURE 9000 v2.50 and v2.60 is supported on Windows Server® 2008 R2
operating systems and Windows Server 2012 R2 operating systems.
 Dialup on the C•CURE 9000 v2.70 and higher is supported on Windows Server 2012 R2
and Windows Server 2016 operating systems.
 Dialup on the C•CURE 800/8000 (v10.3) is only supported on Windows Server 2008 R2
operating systems.
 Hyphens, parenthesis, and spaces are not allowed in phone numbers.
 Dialup is not supported in configurations using redundancy.
 Dialup can be used only as the primary connection method or the secondary
communication method, not as both.
Examples:
– Dialup is used as the primary communication method and there is no secondary
communication method.
– TCP/IP is used as the primary communication method and Dialup is used as the
secondary communication method.
 A C•CURE cluster used for dialup can only contain one iSTAR Ultra SE Pro Mode
controller.
 Fast Personnel download is not supported.
 Dialup is not supported on a separate RRAS server.

Configuring Dialup on the Windows Operating System
Configuring Dialup on the Windows Operating System

Table 8-1 provides the operating system configuration sequence and the location of the
configuration procedures.
NOTE The configuration sequence assumes that the modem is installed and setup
according to the modem manufacturer’s documentation.
Table 8-1: Operating System Configuration Sequence
Step Task See
1 Configure phone and modem settings on Operating System Setup to Use Dial-up Guide
the operating system.
The guide is located on the C•CURE 9000
2 Create a Dial-in user log in account. installation media and available form the Software
House website.Ensure that you have the latest
3 Install and enable routing and remote guide.
access service.

Using Dial-up on the C•CURE 9000

This section describes the dial-up configuration sequence and where to find the information. It
does not provide the configuration procedures.
NOTE  This section assumes that the dial up configuration steps described in
Configuring Dialup on the Windows Operating System on page 8-3 is
complete.
 Software House recommends that you clear the memory on the iSTAR
before beginning the dialup configuration. See SW7- Soft Reset (Reboot)
on page 4-3.
 Refer to the iSTAR Pro Controller software configuration information
when using the C•CURE 9000.
Table 8-2: C•CURE 9000 iSTAR Dialup Configuration Sequence
Step Task See
1. Using the iSTAR Configuration Utility (ICU):
1. Connect to the ICU using Ethernet port #2  iSTAR Configuration Utility User Guide
(labeled ETH2 on the GCM). Port 2 is assigned  ICU help
a static IP by default. DO NOT change the IP
address.
After the connection is complete, the IP
address should display on the LCD as
192.168.1.253 and the other IP as 0.0.0.0.
2. Configure the Host communication method as
dialup and the RAS services.
3. Configure the Windows user account that
enables iSTAR dialup using RAS.
2. In the C•CURE 9000 Administration Station:
1. Configure the Comm ports to which the host C•CURE 9000 Hardware Configuration Guide
modems are attached using the iSTAR Comm
Port Editor.
2. Configure the host modems using the Host
Modem editor.
3. Configure the iSTAR cluster to use dialup for
the iSTAR controller.
4. Configure the iSTAR Controller.
5. Open the iSTAR cluster you created in step 3
and add the controller you configured in step
4.
6. Select Dialup as the Method of
Communication between host and controller
in the Communications tab.

Table 8-2: C•CURE 9000 iSTAR Dialup Configuration Sequence, continued
Step Task See
7. Configure/Grant Privileges for the iSTAR C•CURE 9000 Software Configuration Guide
controller dialup permissions using the
Privilege editor.
8. Configure the Events to download to the
controller and using the Event editor.
9. Select the Dialup settings from the Event
Editor General tab.
10.Configure the System Variables Dialup C•CURE 9000 System Maintenance Guide
settings (dial-up user name, password,
domain, grace seconds, cycle seconds) to use
dialup.

Using Dialup on the C•CURE 800/8000
Using Dialup on the C•CURE 800/8000

This section describes the dial-up configuration sequence and where to find the information. It
does not provide the configuration procedures.
NOTE  This section assumes that the dial up configuration steps described in
Configuring Dialup on the Windows Operating System on page 8-3 is
complete.
 Software House recommends that you clear the memory on the iSTAR
before beginning the dialup configuration. See SW7- Soft Reset (Reboot)
on page 4-3.
 Refer to the iSTAR Pro Controller software configuration information
when using the C•CURE 800/8000.
C•CURE 800/8000 iSTAR Dialup Configuration Sequence

The dialup configuration sequence for use on C•CURE 800/8000 is described in Table 8-3 on
page 8-6.
Table 8-3: C•CURE 800/8000 iSTAR Dialup Configuration Sequence
Step Task See..
1. Using the iSTAR Configuration Utility (ICU):
1. Connect to the ICU using Ethernet port #2  iSTAR Configuration Utility User Guide
(labeled ETH2 on the GCM). Port 2 is  ICU help
assigned a static IP by default. DO NOT
change the IP address.
After the connection is complete, the IP address
should display on the LCD as 192.168.1.253 and
the other IP as 0.0.0.0.
1. Configure the Host communication method as
dialup and the RAS services.
2. Configure the Windows user account that enables
iSTAR dialup using RAS.
2. In the C•CURE 800/8000 Administration Station:
1. Configure the Comm ports to which the host C•CURE 800/8000 Hardware Configuration Guide
modems are attached.
2. Configure the host modems.
3. Configure the iSTAR Controller.
4. Configure the Cluster.
5. Configure Privileges for the iSTAR Ultra SE (Pro C•CURE 800/8000 Personnel Configuration Guide
Mode) controller dialup permissions.
6. Configure Events to download to the controller. C•CURE 800/8000 Software Configuration Guide
7. Use the System Variables dialog box to configure C•CURE 800/8000 System Maintenance Guide
the Windows user account that enables iSTAR
dialup using RAS.

Upgrading Ultra SE (Pro Mode) Firmware Using Dialup
Upgrading Ultra SE (Pro Mode) Firmware Using Dialup
Pre-requisites
 The supported Windows Server is configured. See “Dialup Limitations” on page 8-2.
 ICU version 6.4.0 or higher.
 iSTAR Ultra SE controller in Pro Mode with version 6.4.0 firmware or higher.
 C•CURE 800/8000: Ensure that the configured primary connection method is Dialup, and
no secondary connection method is specified in the C•CURE 800/8000 Administration
Station.
 C•CURE 9000: Dialup can be used only as the primary connection method or the
secondary communication method, not as both.
 No Ethernet connection was attempted to the board since its last reboot (either on port #1
or on port #2), and no Ethernet cables are currently connected.
If Ethernet cables have been connected recently, they must be disconnected and the
controller must be re-booted before continuing.
NOTE The only exception to this is an Ethernet connection to Eth2 via its default IP
address and has since been disconnected for several minutes.
 “eth1”(the “Onboard Ethernet Adaptor”) is set to use DHCP IP, and should be showing
the IP address “0.0.0.0”. If any previously-obtained address appears on the LCD, or on the
controller configuration Ethernet tab, the controller must be re-booted before upgrading.
 “eth2” (the “PCMCIA Ethernet Adaptor”) must be set to the default state using static IP
“192.168.1.253”.
If Eth2 is changed to a different static IP, firmware download via dialup will be disabled.
Alternatively, Eth2 could be configured to use a DHCP IP, in which case its address must
be “0.0.0.0”. Any change to Eth2 outside of those two configurations will cause the
firmware download process to fail.
 The iSTAR Ultra SE controller and the C•CURE host have successfully connected to each
other using dialup.

Upgrade Procedure
Upgrade Procedure
See the following:
 For C•CURE 9000, go to Updating Firmware Using Dial-up on the C•CURE 9000 on
page 8-8.
 For C•CURE 800/8000, go to Updating Firmware Using Dial-up on the C•CURE 800/
8000 on page 8-9.
Updating Firmware Using Dial-up on the C•CURE 9000

Firmware is updated using dialup from the Administration Station or the Monitoring Station.
To Update Firmware
1. Manually connect to the dial-up iSTAR controller. Right-click on the dial-up controller
and select Connect Dialup Panel.
The Manual Actions dialog box opens.
2. Set the Start and End time to maintain connection for a minimum of two hours.
3. Click Save and Close.
4. After connection is established, right-click on the iSTAR controller and select Update
Firmware.
NOTE Update Firmware does not appear on the context menu if the dial-up
controller is not connected.
The firmware update can take up to two hours to complete.

Upgrade Procedure
Updating Firmware Using Dial-up on the C•CURE 800/8000

The Monitoring Station and the ICU are required to update the firmware using dial-up.
To Update Firmware
1. Open the C•CURE 800/8000 Monitoring Station.
2. Click on the Hardware Status menu and select iSTAR Controllers. The Controllers dialog
box, Figure 8-1, appears.
Figure 8-1: Controllers Dialog Box
3. Click the iSTAR Ultra SE controller name in the list and click Connect. The Connect
Controller dialog box, Figure 8-2 on page 8-9, opens.
Figure 8-2: Connect Controller Dialog Box
4. Add two hours in the To field and click OK.
Example:
From: 15:42
To: 17:42
The firmware download will take 60 to 120 minutes depending on connection conditions.
The Controller status window appears when the controller establishes connection with the
host.
5. Click on the iSTAR Ultra SE name. The IP address appears in the Details for selected
Controller data box as shown in Figure 8-3.

Upgrade Procedure
Figure 8-3: Details for Selected Controller
6. Record the IP address and Close the dialog box.
7. Locate the ICU folder, and click icu.exe.
8. Enter the ICU password. The ICU opens.
9. Click Connect as shown in Figure 8-4 on page 8-10.
Figure 8-4: ICU
10. Enter the iSTAR Ultra SE IP address (recorded in step 12) in the Connect to iSTAR dialog
box, Figure 8-5, and click Connect.

Upgrade Procedure
Figure 8-5: Connect to iSTAR
The Controller Edit window, Figure 8-6, appears.

11. Click Cancel.
The brief connection adds the iSTAR Ultra SE and its address on the main ICU window.
Figure 8-6: Controller Dialog Box
 If the ICU is not showing the iSTAR Ultra SE and its address (as shown in Figure 8-7),
exit ICU, and go back to step 11.
 If you receive a “Connection Failed” message, the most likely cause is a residual
Ethernet connection. In this case, you must reboot the controller before the firmware
can be downloaded.
Figure 8-7: ICU -Displaying iSTAR for Dialup

Upgrade Procedure
12. Right-click on the iSTAR Ultra SE name and select Download Firmware from the context
menu to start the firmware download process.
NOTE Software House strongly recommends that firmware is downloaded to only

one controller at a time.
Figure 8-8: ICU - Download Firmware
13. Select the firmware file to download, start the download, and supply the login
information if requested. The dialup download takes 1 to 2 hours to complete.
NOTE If the connection to the controller is broken during the download process, the
dialup connection will be re-established automatically by the Host. However,
the firmware download will not resume. If this happens, cancel the download,
reboot the controller, reconnect and restart the download.

9
Compliance Information
This chapter provides the Compliance information for the iSTAR Ultra SE Controller.
In this Chapter:
 Standards........................................................................................................................................................... 9-2
 Canadian Radio Emissions Requirements.................................................................................................... 9-2
 Access Control/ Burglar Alarm/General Safety......................................................................................... 9-2
 United States ..................................................................................................................................................... 9-3
 Important Safety Information......................................................................................................................... 9-3

Standards
Standards
Table 9-1: Standards
Standard Description
UL294 6th Edition Access Control System USA
UL1076 5th Edition Proprietary Alarm Units USA
cUL1076 5th Edition Proprietary Alarm Units Canada
CSA C22.2 No. 205 Signaling equipment Canada
IEC60950-1 ITE – Safety International
EN60950 ITE – Safety EU
EN55022-:2010 ITE – Radio Disturbance Characteristics EU
EN55024 ITE – Immunity Characteristics EU
EN50130-4:2011 Alarm systems – Electromagnetic EU

IEC 62599-2 Compatibility
RoHS Restriction of hazardous substances EU
FCC 47 CFR part 15 FCC – unintentional transmitter USA - Class A
ICES-003/NMB-003 Issue 5 Canada – unintentional transmitter Canada - Class A
FIPS 197 Advanced encryption standard USA
AS/NZS CISPR 22:2009 ITE – Radio Disturbance Characteristics Australia/New Zealand
Canadian Radio Emissions Requirements

This digital apparatus does not exceed the Class A limits for radio noise emissions from digital
apparatus set out in the Radio Interference Regulations of the Canadian Department of
Communications.
Le present appareil numerique n’emet pas de bruits radioelectriques depassant les limites
applicables aux appareils numeriques de la class A prescrites dans le Reglement sur le
brouillage radiolelectrique edicte par le ministere des Communications du Canada.
Access Control/ Burglar Alarm/General Safety

 iSTAR Ultra SE Pro Mode controllers shall use AES 256-bit encryption, FIPS 197, with
approved Software House routers. Otherwise, there is no encryption.
 The iSTAR Ultra SE is not provided with backup power. An external power supply must
be provided with the following characteristics:
• UL 603 and UL 294 Listed.
• Minimum four hours of standby power.
 The iSTAR Ultra SE is not UL1076 approved (or listed) when used with internal STAR-PS.

United States
 Tyco / Software House Advanced Power Supply (apS) used in-conjunction with the
iSTAR Ultra SE will be sufficient in meeting the requirements of UL-1076.
 When using external power supply, the supply shall be Class 2, and compliant with
EN/IEC 60950-1 or IEC 62368.
 All Burglar Alarm and Intrusion Zone inputs must be supervised and have Triggers
configured to Alarm upon Tamper.
 UL294 Ratings Ultra Mode: Attack Test = 1, Endurance = 4, Encryption = 4, and Standby
Power = 4. (For a Standby Power Rating of 4, an apS or equivalent UPS needs to be used)
 UL294 Ratings Pro Mode: Attack Test = 1, Endurance = 4, Encryption = 3,
and Standby Power = 4. (For a Standby Power Rating of 4, an apS or equivalent UPS needs
to be used)
 For burglar alarms, an RM2L-4000 shall be used. The central supervising station will notify
the attendant at the protected area of the change in status. Follow the instructions in the
UL addendum.
United States
This equipment has been tested and found to comply with the limits for a Class A digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference when the device is operated in a commercial
environment. This equipment generates, uses, and can radiate radio frequency energy and, if
not installed and used in accordance with the instruction manual, may cause harmful
interference to radio communications. Operation of this equipment in a residential area is
likely to cause harmful interference in which case the user will be required to correct the
interference at his/her own expense.
CAUTION: Equipment changes or modifications without the approval of the party

responsible for compliance could void the user's authority to operate the equipment and could
create a hazardous condition.
Important Safety Information

CAUTION:
Changes to the iSTAR Ultra SE not expressly approved by the party

responsible for compliance could void your authority to operate the
equipment.
LIFE SAFETY REQUIREMENT:

A fail-safe mechanism override must be installed at each card reader exit to
allow people to leave the secure area in case of electromechanical device
failure.

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Software House

iSTAR Ultra SE Controller

Chapter 2 Site Requirements and Installation

iSTAR Ultra SE Installation and Configuration Guide iii

Chapter 3 Network Topology

iv iSTAR Ultra SE Installation and Configuration Guide

Chapter 4 General Control Module (GCM)

Chapter 5 Access Control Module (ACM)

iSTAR Ultra SE Installation and Configuration Guide v

Chapter 6 IP-ACM Ethernet Door Module v2

Chapter 7 iSTAR Ultra SE Controller Configuration

Chapter 8 Configuring iSTAR Ultra SE (Pro Mode) Dialup

vi iSTAR Ultra SE Installation and Configuration Guide

Chapter 9 Compliance Information

iSTAR Ultra SE Installation and Configuration Guide vii

viii iSTAR Ultra SE Installation and Configuration Guide

iSTAR Ultra SE Installation and Configuration Guide ix

 A button or option on the screen to press, or

 A key on the keyboard to press

 A screen element or name

Regular italic font Indicates a new term, or a book title.

<text> Indicates a variable.

The following items are used to indicate important information.

TIP Indicates an alternate method of performing a task.

Indicates a caution. A caution contains information essential to avoid

Indicates a warning. A warning contains information that advises users

Indicates a danger. A danger contains information that users must know

x iSTAR Ultra SE Installation and Configuration Guide

Finding More Information

iSTAR Ultra SE Installation and Configuration Guide xi

Software House Customer Support Center

Technical Support Portal

Qualified Integrators can register to access the Technical Support Portal at

Telephone Technical Support

Emergency Support Hours 24 hours/day, seven days a week, 365 days/year.

xii iSTAR Ultra SE Installation and Configuration Guide

 Toll Free: +800 CALLTYCO or +800-2255 8926

Local Direct Dial Numbers:

iSTAR Ultra SE Installation and Configuration Guide xiii

 Perú: + 511 6429707

xiv iSTAR Ultra SE Installation and Configuration Guide

iSTAR Ultra SE Installation and Configuration Guide 1–1

The iSTAR Ultra SE controller consists of the following hardware components:

General Control Module

1–2 iSTAR Ultra SE Installation and Configuration Guide

NOTE Only two ACMs are supported.

(USB Ports have only evaluated by UL for connection to ACMs)

Access Control Module

The ACM contains the following ports:

The ACM supports a total of 8 readers in any combination of the following:

IP-ACM Ethernet Door Module v2

iSTAR Ultra SE Installation and Configuration Guide 1–3

1–4 iSTAR Ultra SE Installation and Configuration Guide

NOTE The IP-ACM is housed in a separate plastic or metal enclosure.

Wall Mount Enclosure

Figure 1-1: Wall Mount Enclosure

iSTAR Ultra SE Installation and Configuration Guide 1–5

Rack Mount Enclosure

Figure 1-2: GCM Rear Rack Mount Enclosure