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Harshit Goyal

Product Consultant
harshitgoyalofficial@gmail.com +91 7888952040 Bengaluru, India Portfolio

harshitgoyal97 harshitgoyal97

Driven, Resilient, and Enthusiastic Product Consultant with 4+ years of PRODUCT WORK
experience in understanding customer pain-points & desires and building
Upraised CAP for Product Managers
efficient products. Well-versed with all phases of Software development life
Rapido - Created PRD to Increase
cycle, Agile methodologies, Scrum, and Kanban frameworks.
Customer and Captain Retention
PROFESSIONAL EXPERIENCE Splitwise - Created detailed PRD to
Discover growth opportunities
Product Consultant, UiPath Formulated hypothesis to do RCA of
Apr 2021 – present | Bangalore, India the problems and did user research to
Product Design - Led the product design and development of an App to enable identify their major pain-points
user-input standardization for UiPath bots across the entire Finance function Created wireframes for the
Product Development - Analyzed, Re-engineered, and Automated material prioritized solutions and defined
cost estimation process, which led to savings of around 5000 USD per month metrics to measure success
Stakeholder Management - Collaborated with cross-functional teams and
SMEs to develop business plans with timelines, milestones, deliverables, and SKILLS
success metrics in more than 10 engagements
Agile Project Management (JIRA,
User Research - Owned the User research for the UiPath Apps product. Shared
Confluence, ServiceNow)
the insights with the Apps product manager, which helped improve the
product roadmap for Apps 2022.10 Stakeholder Management
Assisted UiPath's top global strategic customers to drive digital transformation Cross-Functional Teamwork
using automation as part of the consulting practice. The practice directly
contributed to 15% of the total revenue for FY 2022 Effective Communication

Software Engineer, Enquero Data Analysis (Python, SQL, Excel,


Jun 2018 – Apr 2021 | Bangalore, India Kibana)
Product Improvement - Performed Root cause analysis to identify bugs and Tools (Figma, Postman, MS Visio,
established processes to reduce production failure rate by 75% Signavio)
Team Building - Built the entire Automation CoE from scratch and deployed
solutions, saving the company 0.3M USD annually EDUCATION
Process Optimization - Saved 85% of manual effort by streamlining the
Product Management Fellowship,
Refunds process by creating a single source of all refund requests. This activity
Upraised
helped increase customer satisfaction as refunds were processed in real-time
May 2022 – present
Product Optimization - Implemented NLP to classify support ticket requests.
Fellow of the May cohort of Upraised’s
This feature helped in re-routing 80% more tickets to RPA bot, reducing the
Career Accelerator Program for Product
avg. TAT by 90% and freed customer advocates' bandwidth
Managers
Analyzed AR Aging and automated reconciliation of Bad debt reports,
resulting in a 95% reduction of manual hours B.Tech in ECE, Punjab Engineering
College, Chandigarh
Financial Market Analyst (Intern), Futures First
Aug 2014 – May 2018 | CGPA: 8.22/10
Jan 2017 – Jun 2017 | Gurgaon, India
Joint Head of PEC dance team
Developed strategies for trading outrights & spreads of ASX 10yr Bond and US
COE award for All-rounder category
10yr T-Note, becoming the highest profitable trader among the interns
Award for Best Athlete of ECE dept.
CERTIFICATES & AWARDS
INTERESTS
Certified ScrumMaster® (CSM®) ,
Dancing, Singing, Cricket, Badminton,
SPOT Award (Received Spot Award from Enquero for "Excellent Performance"
Investing
during FY 2021)

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