Grooming Manual

CABIN CREW
PARAMOUNT AIRWAYS GROOMING MANUAL
INTRODUCTION
We in Paramount Airways are dedicated to delivering a consistently high standard

of customer service – combining innovation, efficiency, warmth, charm and style.
To our Customers, YOU are Paramount Airways – YOU play a critical role in
determining whether their experience is a fulfilling and happy one – inducing
them to choose Paramount Airways as their “most preferred” airline.
The only measure of Paramount Airways is our Customers’ first-hand experience

in-flight – the first impact being “visual” – YOUR appearance.
For our Customers, a dignified and well-groomed appearance instills a feeling of

security, confidence, efficiency and assured quality of service in our Company.
YOU get only one chance to make the first “visual” impact – so make sure that
your uniform is correctly and neatly worn, ensuring a smart and professional look.
YOU have an elegant uniform. Wear it with pride and a smile.
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CABIN CREW
CALL OF DUTY:
✔ Cabin Crew are required to wear uniforms of the approved pattern issued to
them by the Company.
✔ No alterations or variation of the uniform is permitted unless specifically

authorized by the approved authority, In-flight Services Department.
✔ The uniform must be worn in its entirety and must be regularly dry-cleaned
and well maintained.
✔ Uniforms when worn must be absolutely free of creases.
✔ Uniform garments and accessories must not be worn with civilian clothing.
Crew traveling as SOD (Staff On Duty) in civilian clothing may; use their
uniform tote bag and shoes.
✔ Uniforms should look impeccable before and after duty.
✔ All items of uniform should be renewed periodically, in accordance with the

Company’s rules.
✔ If any item of uniform needs replacement earlier, this will be considered on

production of the concerned item to the approved authority, In-flight
Services Department.
✔ It is the responsibility of all Cabin Crew to immediately inform the Base-in-

charge/Manager – In-Flight Services for any loss of uniform item, in order
to expedite the reissuance of the same.
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CABIN CREW
✔ Uniform garments and accessories will, at all times, be the property of the
Company and must be returned to the Company in the event of cessation of
employment.
DECORUM & TURNOUT:
● Whenever Cabin Crew call on any of our offices, they must be properly
attired and well groomed.
● Proper decorum should be maintained when visiting airport premises, when

traveling as passengers, supernumery, SOD, SOL (Staff On Leave) or at
crew layover stations where applicable.
● Cabin Crew are advised to carry adequate and appropriate personal clothing
and uniforms whilst undertaking flight duties.
● All Cabin Crew should carry a spare set of clothing, uniform blouse/shirt
when operating a flight/flights in case of unforeseen delays or overnight
stopovers.
● When in uniform, Cabin Crew must adhere to uniform regulations in their

entirety, especially in hotel lobbies, airport buildings, in flight, and en route
in the transport.
CONDUCT UNBECOMING:
YOU are never off duty so long as you are in uniform. Please ensure that your
conduct is not unbecoming at any time – in the aircraft, at the airport, in the
hotel lobby… wherever.
Specifically –
Do not chew gum, sweets, pan, pan masala or tobacco when in uniform.
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CABIN CREW
Except when traveling as supernumerary, Cabin Crew should refrain from

eating or drinking on board other than in the galley complex or at the Cabin
Crew jump seats.
Smoking while in uniform is not permitted when in view of the public.
Smoking on board is strictly prohibited.
Smoking is not permitted in the transport (car/coach).
Consumption of alcohol before undertaking a flight, or whilst on duty, or

when in uniform, is strictly prohibited. The Company Doctor on crew reporting
for and after duty will carry out, Breathalyzer Tests at random.
Cabin Crew must never get intoxicated in uniform/civilian attire at any

public place.
Mobile phones must not be displayed as part of the uniform and should
never be placed in a uniform pocket as it makes the pocket bulge
unattractively.
Mobile phones must not be used in view of passengers.
Mobiles phones must be switched off while leaving Crew Centre for the
aircraft for flight duty and again on return to the Crew Centre.
Improper behaviour such as kissing, hugging or holding hands in public.
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CABIN CREW
GROOMING AND UNIFORM REGULATIONS
Paramount Airways projects the image of the airline to the public. A simple
uniform correctly and neatly worn, catches the public eye and is the best
advertisement for an efficiently run organisation. The converse is unfortunately
equally true.
As official representatives/ambassadors of Paramount Airways, staff should wear

their uniform with pride. An untidy appearance is reflection on the individual as
much as on Paramount Airways and shows a lack of personal pride and care.
Given below are the dress and uniform regulation for our staff.
1. Staff when on duty are required to wear uniforms of the approved pattern,
supplied to them by the Company.
2. No alterations or variations of the uniforms is permitted unless authorised.
3. Staff must exercise care in preserving the uniform in good condition.
4. The uniform must be worn in its entirety, and must be well laundered.
5. Uniforms will at all times be the property of the company and must be
surrendered in the event of cessation of employment.
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CABIN CREW
6. Uniform will be worn only on duty unless otherwise directed.
7. Staff in uniform must look impeccable before and after duty.
APPEARANCE OF CABIN CREW
GOAL:
Cabin Crew give the passengers a feeling of security and sense of hospitality
through their attitude and appearance. They are required to perform their duties
with a well groomed and attractive appearance. The crew should be charming,
radiate happiness and a confident presentation. This is aided by self-initiative
and self control.
ATTITUDE AND APPEARANCE
Our hospitality is the focus. The goal of our service is to extend the well being of
our customers. A dignified appearance is part of the quality product offered by
Paramount Airways. This is true wherever you are. Hence it is more important
that rules and regulations, policies and guidelines be understood, accepted and
implemented.
ATTITUDE
since your thinking has a direct bearing on your performance. Positive thinking
will let you use your ability and experience to the maximum. A step for
maintaining the right attitude and giving ourselves a total success is exercising
careful control over our language. The words we use on others and on ourselves
make a dramatic difference in that attitude.
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CABIN CREW
When we speak or converse, it should be delivered with considerable excitement,

enthusiasm and conviction. On the other hand, the same passion, excitement
and conviction when applied to negative words, thoughts and expressions can
have a negative impact on your attitude.
Great organisations are measured by feelings, attitudes and relationships. We

are Paramount Airways biggest asset. Our attitude contributes to our success.
Cabin Crew must realise that their attitude contributes to the image of the
company. Attitudes cannot be shaped by rules and regulations, but by a healthy
balance between body, mind and soul.
APPEARANCE:
The outward appearance in not completely influenced by professional appearance

and outlook but also by means of interaction with passengers and colleagues. It
is based on uniform guidelines and departmental standards, which inspite of their
nature consider the distinctiveness of each Cabin Crew.
The defining characteristics of attitide and appearance are:

● An engaging personality with a positive outlook on life.
● A natural radiant quality and well groomed appearance.
● Vitality, energy and physical fitness. Height and weight proportion.
● Overall presentation.
STANDARD AND SUPPLEMENTARY TRAINING
The concept of attitude and appearance is a factor throughout the entire career of
a Cabin Crew. It is the hallmark of leadership and a professional.
Style and discipline combine to form the Company's culture and these in turns are
enhanced by your personality. And remember if you believe in the best – you will
be the Best.
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CABIN CREW
GROOMING (For Male Staff)
Hair
● Should always be in good condition and well styled.

● Colour should be natural and regrowth well maintained.
● Spiky/crew cut styles or shaven heads not allowed.
● Hair must be short, well trimmed, and clear of the collar, ear and face.
● Use a trimmer to get rid of the fine hair on the back of your neck.
● Side burns may be worn, but must be kept well trimmed.
● Gel/Mousse permitted but however must not look greasy.
● Side burns should not be longer than mid-ear, not shorter than top ear.
● Side burns should not be allowed to grow bushy.
● “Flares” or “Mutton Chops” style side burns not permitted.
● Hair sticking out or over the shirt collar not permitted.
Moustache
● Must be neat and well trimmed. A clean-look is essential.

● Must not extend past the corner of the mouth.
● Outline of top lip must be visible.
● A moustache may only be grown during a period of leave.
Beard
● Only Sikhs are allowed to keep beards – the beard must look neat, well
groomed and should be gelled and tied back. When using a net, make sure
that it is very fine and the colour matches the beard hair.
● Ensure you shave before going to work. Men should carry a shaving kit at
all times.
● Goatee beards are not permitted.
Manicure
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CABIN CREW
● Hands must be well manicured and stain free.

● Finger nails and pedicure toenails must be kept short.
● Finger nails must be clean and presentable at all times.
Chain/Pendant
● Chain if worn, should not be visible.

● A Pendant is permitted, however, it should not exceed the size of the
thumbnail.
Earrings
● Not permitted.
Rings
● Only two-moderate in size and design, with or without gemstones are

permitted.
Watch
● Mandatory to be worn for flight duties.

● Large flashy/stone studded/sports watches not permitted.
● Straps may be black/gold/silver. Diameter of the dial should not exceed
3½ cms.
Bracelets
● Only one is permitted.

● No charms or identity bracelet are allowed.
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CABIN CREW
● The Sikh Kada is permitted.

● If the Sikh Kada is worn, the bracelet is not permitted.
Sunglasses
● Must not be worn inside the aircraft/terminal building.

● Frames/lenses should be of conservative design and colour.
● Permitted frame colours : Black, brown, burgundy, tortoise shell, silver or
gold.
● The same must not be displayed as part of the uniform worn.
● It is also unprofessional to rest of them on the head or shirt pocket.
● Elaborately coloured glasses and outsize frames are not permitted.
● Mirror or reflective sunglasses are not permitted.
Contact Lenses
● Tinted contact lenses are permitted with prior approval, in writing, from the
approved authority In-Flight Services Department.
Note:
● Religious threads if worn must not be visible.
● It is advised that jewellery be coordinated to achieve the one metal

look.
● Henna, transfers, tatoos on hands, ankles or feet are not permitted.
● Pens should not be visible on the uniform.
● When travelling S.O.D./Visiting the airport/company premises or on

vacation travel Cabin Crew to ensure that they are properly attired
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CABIN CREW
and wellgroomed.
● During duty hours, Paan chewing, eating Paan masala,supari or

chewing gum are prohibited.
GROOMING FOR MALE STAFF
UNIFORM
JACKET
● Only company issued to be worn.

● It should be worn from transport drop off point till you board the aircraft
and when you disembark.
● Must be worn fully buttoned at all times.
● When seated, the bottom button may be undone.
● It is not to be worn during boarding/disembarkation of passengers.
● Must not be drapped or carried over the shoulders at any time.
● The name badge/wings must be worn.
TROUSERS
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CABIN CREW
● Must be worn only with the uniform belt.

● Contents of the pockets must not distort shape of the trousers.
● Trousers should be well Ironed, with a sharp centre crease.
● Trousers should fit well around your waist, just on or below the navel.
● You should be able to fit your fingers into the waistband. If you cannot,
your trousers are too tight.
● Trousers should not sag.
● Do not let your comb peek out of your pocket.
SHIRT
● Must be worn fully buttoned, only with the uniform tie.

● Pocket must not contain any item that may make it bulge.
● Sleeves should never be rolled or pushed up.
● Name badge/wings must always be displayed.
TIE
● Only Company issued uniform tie must be worn.

● Tip of the tie should touch the belt buckle.
● Choose the knot that suits you. People with wider necks can pull of a big
knot, while the smaller knots look better on slender necks.
BELT
● Must be worn the uniform belt only.

● See that the belt buckle is not worn out or has lost its sheen.
WAIST COAT
● Only Company issued to be worn.
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CABIN CREW
● Must be worn only during service.

● Must not be worn during boarding/disembarkation of passengers.
● Name badge must be clearly visible at all times.
● The waist coat must be clean.
TURBAN
● Permitted for Sikhs only.

● Only Company issued black turban should be worn.
SHOES
● Only company issued shoes to be worn.

● Must be well polished and clean at all times and kept in a good state of
repair
SOCKS
● Crew are required to purchase only Black good quality proper length socks.
● Your socks must be discarded if the elastic is loose.
FLIGHT BAG
● Only company issued black leather bag to be used.

● No stickers or badges must be attached to the bag.
● Crew Tags should be attached.
NAME BADGE
● Should be worn on the left side of the uniform shirt and the uniform jacket
using the eyelets provided.
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CABIN CREW
Note: No part of the uniform is to be used with civilian clothing. A clean,

white well laundered hand Kerchif should be carried. Mobile phone
should be off when on job and should not be displayed.
DRESS CODE : BUSINESS CASUAL
● Long/short sleeve shirt with collar and tie.

● Shoes and socks essential.
● Must be clean shaven (Sikhs exempted).
The following is not permitted:
✗ Canvas shoes, sneakers, sandals and boots

✗ Jeans/ track pants and T- Shirts/Sweatshirt.
THE PROFESSIONAL IMAGE CHECKLIST

MALE CABIN CREW
Does your uniform look well laundered and in good condition? There should
be no visible stains and it should not look worn out.
Does your uniform fit well? Check the length of your jacket, trousers and
shirtsleeves. No bursting buttons, pleats and zippers please.
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CABIN CREW
Are your shirt collars and cuffs clean and in good condition?
Are you wearing your nametag/wings?
Do you have your staff identification and P.I.C. (airport pass)?
Does your hair look neat and tidy?
Are your black socks long enough? Do they fit properly?
Are your shoes the right colour? Are they clean, well polished and in good
condition?
Make sure your smile is in place, and that you look alert and efficient
GROOMING FOR FEMALE STAFF
UNIFORM
JACKET
● Only company issued to be worn.

● It should be worn from transport drop off point till you board the aircraft
and when you disembark.
● Must be worn fully buttoned at all times.
● When seated, the bottom button may be undone.
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CABIN CREW
● It is not to be worn during boarding/disembarkation of passengers.

● Must not be drapped or carried over the shoulders at any time.
● The name badge and wings must be worn.
● Pocket flap to be kept outward.
BLOUSE:

● The blouse must always display the name badge/wings .
● The blouse should be tucked into the skirt for a neat look.
● The blouse should be loose fitting, but not too big.
● It should be fully buttoned at all times.
SKIRT:

● The hemline must be only 1 inches above the knee (slit in the skirt (3
inches)).
● Panty line should not be visible.
● The hemline should not hang.
● Make sure it does not pull across your hips or curve under your buttocks.
● If you cannot insert four fingers between your skirt and your waist, it is too
tight.
APRON

● Must be worn only during service and to be tied in a bow.
● Must not be worn during boarding and disembarking of passengers.
● Name badge NOT to be worn on the apron.
● The Apron must be clean.
SHOES
● Only company issued shoes to be worn. The heel height for safety and
comfort is between 2 – 1 ½ inches.
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CABIN CREW
● Must be well polished and clean at all times.

● A pair of shoes must be carried in your totebag on all flights.
STOCKINGS
● Crew can wear only black colour stockings.

● Constant checks to be made to notice any laddering.
● Must carry a spare pair at all times.
HAND BAG / TOTE BAG
● Only company issued black leather bag to be used.

● No stickers or badges must be attached to the bag.
● Avoid overfilling to maintain the form of the bag
● Crew Tags should be attached.
● Must not be used with civilian clothes (except when travelling S.O.D.)
NAME BADGE
● Wings should be worn on the left side of the uniform blouse and the
uniform jacket.
Note : No part of the uniform is to be used with civilian clothing.
HAIR
● Hair should be shampooed and conditioned regularly.
SHORT HAIR
● Short hair should be no longer than at the jaw line level.

● In no event should it reach the shoulders.
● Hair should be neat, tidy, off the face and if required, gelled or sprayed to
keep it in place.
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CABIN CREW
● Special care must be taken to ensure that hair is kept away from the face.
● If necessary hair clips or hair combs must be used.
LONG HAIR
● Hair that is shoulder length or longer MUST be worn in an upswept style, or

in a French Roll.
● When worn in a French plait, it should be pinned above the nape of the
neck.
● Hair that is fine, layered or curly should be pinned or tied in a chignon. An
invisible hair net must be used.
● When worn in a chignon, hair must be secured with an invisible hair net, at
the center back or slightly above the nape of the neck. A simple black bow
(not more than 4 inches/10 cm in length and 1 ½ inches/3.7 cm breadth)
may be worn.
STYLES NOT PERMITTED
Ponytails are not permitted.

Spiky hairstyles, close shaven styles, “funky” or wet hair.
Hair that falls onto the face when leaning forward.
Loose, unruly or flyaway hair.
Loose strands of hair around the hairline or neckline when hair is worn
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CABIN CREW
pulled back or up.

Fringe, if worn, must not touch the eyebrows.
“Funky” highlights (Red, Blue, Green, Purple etc.) dark roots.
Excessively lightened hair that veers towards looking blonde/copper
coloured.
Excessively teased or backcombed styles.
Hairpieces that do not match the colour of the hair.
Henna on grey hair, if it produces an overly orange colour.
Streaking and highlighting are not permitted.
HAIR ORNAMENT
✗ Rubber/elastic bands/Alice bands not permitted.

✗ Gold/silver/coloured trimmings on combs/clips not permitted.
✔ Wire/Plastic combs, slide clips, if worn, must be black.
✔ Maximum of three combs/clips permitted and should be co-ordinated/a
maximum of four bobby pins permitted.
✗ Only plain black U pins and normal pushpins allowed.
✗ Combclips/Ruffles nets should only be black in colour.
MAKE UP
✔ Must wear blusher, lipstick, eye liner.

✔ Makeup must be applied carefully and renewed/retouched when required.
HINTS
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CABIN CREW
➢ Always apply blusher before eye makeup, so that you know how much to
use.
➢ Dust a little translucent powder onto your face if you have an oily skin.
➢ Before applying powder colour to your face, tap the brush to dust off the
excess.
➢ The entire fall should be bleached once a month to ensure a clean look.
EYE MAKEUP
✔ Eye liner – shades of black

✔ Mascara is permitted
✗ False eyelashes not permitted.
HINTS
➢ Don't overdo the mascara, it can make your eyes look spiderly.
LIPSTICK
✔ A pink lipstick should be worn. The colour should match the uniform and
skin tone.
MANICURE
✔ Hands and feet must be well manicured/pedicured and stain free.

✔ Fingernails should be of uniform length and filed and kept clean.
✔ Toenails must be short and painted well
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CABIN CREW
✔ Nail polish is essential on fingernails. The nail polish colour regulation is

strictly Light pink / Pearl white only.
✔ Must apply 2 – 3 coats of nail polish.
✗ Chipped nail polish and false nails are not permitted.
✗ Henna (Mehndi)/transfers / tattoo's on hands/ankles/feet are not permitted.
✔ If nail polish not used, transparent varnish should be applied to give hands
an attractive appearance.
HINTS
➢ Paint each nail with care and in three strokes : first, down the
centre, followed by strokes that fill in the sides.
➢ Let each dry thoroughly before applying the next coat.
CHAIN
✔ Only uniform Chain should be worn.

✗ No other chains or religious threads are not permitted.
EARRINGS
✔ Only uniform earring should be worn.
RINGS
✔ Only two-moderate in design, with or without gemstones are permitted.
BANGLES/KADA/BRACELET
✔ Two gold bangles or one plain gold bracelet may be worn.

✔ The combined width of the bangles should not exceed ½ inch.
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CABIN CREW
✔ A kada/kangan/Sikh kada/bracelet, only one is permitted.

✔ Width of the kada not to exceed ½ inch.
✔ Width of the bracelet not to exceed ¼ inch.
✗ The bracelet is not permitted if the Sikh ‘kada’ is worn.
✗ No charms or identity bracelets allowed.
✗ Glass/Plastic bangles not permitted.
✔ It is advised that jewellery be coordinated to achieve the one metal look.
TOE RINGS/NOSE RINGS and ANKLETS:
✗ Not permitted.
WATCH:
✔ Mandatory must be worn whilst on duty.
✔ Straps may be black, gold or silver.
✔ The diameter of the dial should not exceed 2.5 centimeters.
✗ Large/flashy/stone-studded/sports watches are not permitted.
SUNGLASSES:
✔ Frames/lenses should be conservative in design and colour.
✔ Permitted frame colours: Black, brown, burgundy, tortoise shell, silver or
gold.
✗ Sunglasses must not be displayed as part of the uniform worn.
✗ Must not be worn inside the aircraft or in the terminal building.
✗ Elaborately coloured glasses and outsize frames are not permitted.
✗ Mirror or reflective sunglasses are not permitted.
✗ It is forbidden to rest sunglasses on the forehead/head.
CONTACT LENSES
✔ If required to be worn, must be of the wearers natural eye colour.
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CABIN CREW
Note:
➢ Religious threads if worn must not be visible.
➢ Wearing of Bindi is permitted only matching oval shape.
➢ The dress code when travelling ACM/Visiting the airport/Company
premises is strictly – Business casuals/Uniform as per the
requirement.
DRESS CODE: BUSINESS CASUAL
✔ Trouser with matching blouse. Salwar/Churidar Kameez/Saree.
The following is not permitted:
✗ Canvas shoes, sneakers and boots.

✗ Jeans/track pants and T-shirts.
✗ Plunging neckline front or back tank tops/sweatshirt/cut in sleeves.
✗ See through/short blouses.
✗ Midriff exposure not permitted.
PERSONAL FRESHNESS
➢ Personal freshness must be maintained at all times by using suitable

deodrants. In cases of excessive perspiration, antiperspirant should be
used. If body odour persists please see a doctor.
➢ After shaves / perfumes may be used but should be used in moderation.

Colognes/Eau-de Toilette is highly recommended.
➢ Strongly spiced or flavored food must not be consumed before or during

flights.
➢ Dental hygenie must be taken care of. You must brush your teeth, gargle
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CABIN CREW
and use a breath freshner whenever you can, especially on long hours of
duty. A visit to the dentist at least once every six months is highly
recommended.
POSTURE
● A good posture ensures a sharp looking uniform.
● Shoulders should be stretched back and back kept straight at all times.
● Looking good is feeling good is working well
WEIGHT
➢ Cabin Crew should at all time maintain their weight in accordance with the
company requirements.
➢ Weight should be in proportion to age/height.
➢ Weight check will be conducted periodically.
UNIFORM CARE
JACKET
➢ Professional dry-cleaning only.

➢ To avoid shine never iron directly
➢ Jackets should be hung on a hanger wide enough to support the shoulders.
TROUSERS
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CABIN CREW
➢ Professional dry-cleaning only.

➢ To avoid shine never iron directly
➢ Hang after use.
SHIRT
➢ Machine washable at 500 C.

➢ Medium hot iron
➢ Do not bleach.
APRON
➢ Machine washable.
➢ Medium hot iron
➢ Wash seperately.
➢ It is the responsibility of all cabin crew to keep their uniforms and

accessories safe and clean. Uniforms when worn must be
absolutely crease free.
➢ Issuance and reissuance of uniforms will be as per the attachement.
➢ Replacement of uniform items/accessories due to neglience or

carelessness will be on a charge basis. Adjustment for the same
will be through the salary cheque.
➢ It is the responsibility of all cabin crew to immediately inform their

respective I.F.E.s for any loss of uniform item, in order to expedite
the issuance.
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CABIN CREW
THE PROFESSIONAL IMAGE CHECKLIST

FEMALE CABIN CREW
Does your uniform fit well? The fit should neither be too tight nor too loose.
Does your uniform look well laundered and in good condition? Check to see
if there are any visible stains or hanging hemlines. If it is worn out, it needs
immediate attention.
Is your jacket buttoned? If so, make sure that all the buttons are done.
Are you wearing your nametag and wings?
Do you have your staff identification and P.I.C. (airport pass)?
Does your hair look neat and tidy?
Please check if your lipstick, eyeliner, blusher and nail polish are properly
applied.
Does your make-up meet the grooming regulations and match your
uniform?
Are your black stockings in good condition?
Are you carrying a spare uniform blouse, shoes and a spare pair of
stockings?
Are your shoes the right colour? Are they clean, well polished and in good
condition?
Make sure your smile is in place, and that you look alert and efficient.
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CABIN CREW
HYGIENE
As a customer service agents will be in close contact with the public, it is essential
that you are meticulous in all aspects of personal grooming and hygiene.
This involve
➢ Having a daily bath or shower.

➢ Daily use of deodrants and / or antiperspirant
➢ Removal of superfluous hair from underarms and legs (Female Cabin crew)
➢ Regular dental check-ups. Cleaning by a dental hygienist is strongly
recommended.
➢ Daily attention to cleaning teeth and use of breath freshners and dental
floss.
➢ Shampooing and conditioning hair regularly.
Grooming plays a vital role in any service industry for both men and
women.
Few pointers to guide you along.
Four steps towards impeccable grooming :
➢ Personal Hygiene
➢ Saree draping Hair Style (Practical)
➢ Use of Cosmetics
➢ Weight Control.
Personal Hygiene
With personal hygiene, we mean the total care the body starting from head to
toes. We start with hair care.
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CABIN CREW
a) Hair types i) Undernourished

ii) Normal
iii) Healthy
Hair care tips given below are for all hair types.
Various ways of conditioning
➢ Henna – Henna (1-2) lemon juice (1/5/01) cup curd, 1/5 oil, (2-4) eggs,
(2-3) teaspoon coffee. Mix the above written ingredients into a thick batter
and to liquey, put cold tea leaf water. For conditioning apply this mixture
on your head for 20-30 minutes, if wanting color then apply it for minutes
to 01 hour.
➢ Apply a mixture of curd and lemon on every alternate wash, about 15

minutes before washing you hair.
➢ Apply mixture of egg yolk and curd, leave it on for 15-20 minutes and then
wash your hair.
➢ Apply un-boiled milk, leave it on for 20-minutes and then wash.
➢ Beer (Barley water) can also be used. Open a bottle/can of beet leave it
overnight, so that it is totally without fizz. The next morning wash hair with
it.
➢ Before every conditioning process it is always better to massage one's head

with hot oil (olive oil, coconut oil, amla oil, mustard oil) and if possible after
the massage, give your hair steam massage by wrapping them loosly in a
steaming hot towel.
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CABIN CREW
Split ends – Go to the parlor and get the split ends removed. Eat proper meals.
➢ For normal care, get hair trimmed fortnightly.
➢ As a rule, one should have a head wash every third day. Not washing hair,
or rather washing them once a week, even if they are oily, could lead to
dandruff, which in turn could leave to pimples on the forehead.
➢ Specially in monsoons, hair become very oily the second day, this should
not be neglected and head wash should be done accordingly.
➢ Before every wash, oil your head, preferably an hour before the wash or
over night. The concept that keeping oil in the hair for a day makes the hair
stronger is totally wrong.
➢ After shampooing, use a good hair conditioner.
Face and Neck
There are three kinds of skin type:
a) Oily
b) Dry
c) Normal
Wash your face with a good face wash, and if you don't want to use a face wash
then you can always use any of the natural ingredients mentioned below.
Skin Types
Oily Skin : Wash with mixture of besen and boiled milk
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CABIN CREW
Dry Skin : Wash with curd and later apply vaseline

Normal : Wash with curd
➢ After washing, pat your face/neck dry with the towel or a tissue, don't rub
it.
➢ People with patches of dryness should apply vaseline.
Facepack - Facepack is an external nourishment for the face.
Types of Facepack
➢ Apply papaya pulp on the face and neck. Leave it on for 05 minutes and
then wash it.
➢ For normal and oily skin apply malai and lemon juice, leave on for 10
minutes and then wash it. This has a bleaching effect.
➢ 02 spoonful wheat flour + 02 spoonful lemon juice, 1/5 spoon of oil, and a
little milk so as to have paste, rub it on your face till it starts dropping-this
mixture acts more as a facial scrub.
➢ Honey + Malai + Lemon – Leave it for 15 minutes and then wash it.
➢ Get threading done on time.
➢ Apply ice on your face, when it becomes too hot.
➢ Pack applied on the face should also be applied on the neck.
➢ Hands and Feet
➢ Get manicure/pedicure done after every 10 days. Or keep your own kit.
Nail Care
Page No : 30
CABIN CREW
➢ Top most layer of the nail is oily and retains moisture. Thus nail enamel
should not be removed manually with nails or any sharp objects as this
destroys the top most layer of the nail.
➢ Remover also has a dehydrating effect. Frequent use of nail polish remover
should be avoided.
➢ After using remover, make sure to rub cream in to your nails.
➢ For times when you feel that your hands are very dirty, you can put a few
drops of lime juice and a tap of sugar, rub your hands for about your 05
minutes.
➢ Length of the nails should be the same.
Body Care
➢ Get waxing done at proper intervals.
➢ After bathing, apply a good deodrant.
➢ Massage your body with a good light moisturiser/lotion. Once in a month

get your body professionally massaged. (If possible)
➢ After getting dressed apply a good body spray/perfume on the nerve point.
Hair Style
➢ For day to day purpose. Either make a bun on the nape of the neck of
french plait or French bun.
➢ Use Cosmetics
Page No : 31
CABIN CREW
➢ Always start by washing your face.
➢ Apply an “under base” before applying the base.
OILY SKIN NORMAL DRY

Wash with water Apply and light Apply Vaseline or
Apply nothing. If very Moisturiser Thick Moisturiser
oily wash with a face wash
Application of the base
➢ Buy and apply a foundation which goes with your skin colour and compact
which is slightly than foundation.
➢ Spread foundation evenly across the face and neck and rub it.
➢ Apply compact with face rug.
➢ Apply blush on. Use it evenly on the nose, chin and over eyes under the
brows.
Eye Brows
➢ Brush them in upward strokes with a dried mascara stick
➢ Eye shadow (Small eyes)
➢ Apply base of lighter shade in the corner. All over eye and and a darker
shade in the corner.
Large Eyes
➢ As per small eyes plus light brown/golden brown / Mauve all over eye and a
Page No : 32
CABIN CREW
tinge of dark colour on the folds.
LIPSTICK
➢ Apply as per shape with proper outline and then fill in.
CLEANING THE MAKE UP

➢ Cleaning of the face the right way is of a most important.
➢ Put eye makeup remover on your eyes and lips and leave on. Remove it
after a minute.
➢ Apply cleansing lotion evenly on your face and neck. Massage it lightly.
Clean it with a wet piece of cotton.
➢ After removing the cleansing lotion. Wash your face with water/face wash.
➢ If convenient take a steaming hot towel, cover your face with it for 1 to 5
minutes. (After cleaning the make-up and washing the face.) and then
softly clean your face with it.
➢ Apply skin toner or moisturiser as per your wish.
GENERAL
➢ Flying robs the skin or its moisturise and makes it dry. Prefer not to use
very hot water for your bath instead use warm water.Moisturizing your skin
is a must and the best time is soon after your bath, when your skin is soft
and pores are open.
➢ After every hand wash apply moisturiser.
Page No : 33
CABIN CREW
➢ Always wash your face before going off to bed.
➢ Finally just before hitting the sack, prepare a glass of hot milk with a pinch
of turmeric. It makes a great bed time drink and helps clean your lump,
assuages body aches and is a great skin freshner too.
➢ For loosing weight dieting is not the correct answer, but diet control with
physical exercise is. Any form of regular exercise for 20-30 minutes would
help.
Page No : 34

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CABIN CREW

PARAMOUNT AIRWAYS GROOMING MANUAL

We in Paramount Airways are dedicated to delivering a consistently high standard

The only measure of Paramount Airways is our Customers’ first-hand experience

For our Customers, a dignified and well-groomed appearance instills a feeling of

YOU have an elegant uniform. Wear it with pride and a smile.

✔ No alterations or variation of the uniform is permitted unless specifically

✔ Uniforms when worn must be absolutely free of creases.

✔ Uniforms should look impeccable before and after duty.

✔ All items of uniform should be renewed periodically, in accordance with the

✔ If any item of uniform needs replacement earlier, this will be considered on

✔ It is the responsibility of all Cabin Crew to immediately inform the Base-in-

DECORUM & TURNOUT:

● Proper decorum should be maintained when visiting airport premises, when

● When in uniform, Cabin Crew must adhere to uniform regulations in their

Except when traveling as supernumerary, Cabin Crew should refrain from

Smoking while in uniform is not permitted when in view of the public.

Smoking on board is strictly prohibited.

Smoking is not permitted in the transport (car/coach).

Consumption of alcohol before undertaking a flight, or whilst on duty, or

Cabin Crew must never get intoxicated in uniform/civilian attire at any

Mobile phones must not be used in view of passengers.

Improper behaviour such as kissing, hugging or holding hands in public.

GROOMING AND UNIFORM REGULATIONS

As official representatives/ambassadors of Paramount Airways, staff should wear

2. No alterations or variations of the uniforms is permitted unless authorised.

3. Staff must exercise care in preserving the uniform in good condition.

6. Uniform will be worn only on duty unless otherwise directed.

7. Staff in uniform must look impeccable before and after duty.

APPEARANCE OF CABIN CREW

ATTITUDE AND APPEARANCE

When we speak or converse, it should be delivered with considerable excitement,

Great organisations are measured by feelings, attitudes and relationships. We

The outward appearance in not completely influenced by professional appearance

The defining characteristics of attitide and appearance are:

STANDARD AND SUPPLEMENTARY TRAINING

GROOMING (For Male Staff)

● Should always be in good condition and well styled.

● Must be neat and well trimmed. A clean-look is essential.

● Hands must be well manicured and stain free.

● Chain if worn, should not be visible.

● Only two-moderate in size and design, with or without gemstones are

● Mandatory to be worn for flight duties.

● Only one is permitted.

● The Sikh Kada is permitted.

● Must not be worn inside the aircraft/terminal building.

● Religious threads if worn must not be visible.

● It is advised that jewellery be coordinated to achieve the one metal

● Henna, transfers, tatoos on hands, ankles or feet are not permitted.

● Pens should not be visible on the uniform.

● When travelling S.O.D./Visiting the airport/company premises or on

● During duty hours, Paan chewing, eating Paan masala,supari or

GROOMING FOR MALE STAFF

● Only company issued to be worn.

● Must be worn only with the uniform belt.

● Must be worn fully buttoned, only with the uniform tie.

● Only Company issued uniform tie must be worn.

● Must be worn the uniform belt only.

● Only Company issued to be worn.

● Must be worn only during service.