Occupational Code: EIS HNS 3

Ministry of Education
Sector: Economic Infrastructure
Sub Sector: Information Technology
Occupation: Hardware and Network Servicing
Level III
Knowledge Assessment
The assessment covers the following units of competence:
1. EIS HNS3 01 0811 Gather Data on Business Requirements
2. EIS HNS3 02 0811 Determine Best-Fit Topology
3. EIS HNS3 03 0811 Configure and Administer Server
4. EIS HNS3 04 0811 Create Technical Documentation
5. EIS HNS3 05 0811 Monitor and Administer Stem and Network Security
6. EIS HNS3 06 0811 Provide First Level Remote Help Desk Support
7. EIS HNS3 07 0811 Identify and Resolve Network Problems
8. EIS HNS3 08 0811 Monitor Implementation of Work plan/Activities
9. EIS HNS3 09 0811 Conduct / Facilitate User Training
10. EIS HNS3 10 0811 Apply Quality Control
11. EIS HNS3 11 0811 Lead Small Teams
12. EIS HNS3 12 0811 Lead Workplace Communication
13. EIS HNS3 13 0811 Improve Business Practice
14. EIS HNS3 14 1012 Maintain Quality System and Continuous Improvement Processes
(Kaizen)
Structure of Test
Section No of questions No of marks Suggested time
A. Multiple choice questions 21 21 40min
B. Matching Type 15 15 30min
Total 36 60min

Candidate name
Registration number

Knowledge Assessment booklet _IT Hardware and Network Servicing L -III_V_1

Occupational Code: EIS HNS 3
Name of training provider
Name of Assessment Center

OFFICE USE ONLY

Multiple Choice Questions /21
Matching Type /15
Final Mark /36

Instructions
1. Write your name, registration number and Assessment center name in the space provided
on the cover of this question booklet.

2. You have 10 minutes reading time and opportunity to ask questions to the Assessor

3. All written responses must be in English.

4. At the end of the examination return this booklet to the assigned Accredited Assessor.

5. You may use Non-programmable calculators in this test

6. Do not bring the following items into the assessment venue

 Mobile telephones

 Programmable calculators

 Written notes

SECTION A – MULTIPLE-CHOICE QUESTIONS

Instructions for Section A

 There are twenty one [21] questions in this section.

 Encircle the best answer for each question.

 If you wish to change an answer, place an “X” on the letter you have circled and then
encircle your preferred answer.

 No marks will be given for a question if no answer or more than one answer is supplied.
1. Which layer 1 device can be used to enlarge the area covered by a single LAN segment?
A. Switch

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Occupational Code: EIS HNS 3
B. RJ-45 transceiver
C. Repeater
D. NIC

2. One of the following is not an example of Network Resource?

A. Printers and other peripherals
B. Files and Applications
C. Disk storage
D. Hub

3. Which of the following is not the reason for link lights of NIC to be deactivated? Even if the
operating system of the NIC drive is loaded.
A. IP address configuration.
B. Wire arrangement is improper
C. If NIC is improperly configured
D. If RJ-45 is not firmly crimped.

4. One of the following is Type of Account Policies?

A. Audit Policy
B. User Rights Assignment
C. Security Options.
D. Password Policy

5. In which layer translates logical addresses and names into physical addresses, the data is
organized into packets.
A. Data Link Layer
B. Network Layer
C. Transport Layer
D. Physical Layer.

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Occupational Code: EIS HNS 3
6. A user can determine the network settings on the client’s network interface cards as well as
any that a DHCP server has leased to your computer, by typing the following command at a
command prompt:
A. IPCONFIG/ALL
B. CONNECT
C. PING
D. IP

7. ______is the protocol used for communication between a web server and a web
browser. By default, it uses port 80.
A. HTML
B. IMAP.
C. SMTP
D. HTTP

8. Services or protocols should be avoided in a network if possible in order to increase

security?
A. Telnet.
B. HTTP.
C. WWW
D. FTP

9. While reviewing the security logs for your server, you notice that a user on the Internet has
attempted to access your internal mail server. Although it appears that the user's attempts
were unsuccessful, you are still very concerned about the possibility that your systems may
be compromised. Which of the following solutions are you most likely to implement?

A. A more secure password policy

B. File-level encryption
C. Kerberos authentication
D. A firewall system at the connection point to the Internet

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Occupational Code: EIS HNS 3
10. A ___________system to join two or more device and computers together to communicate
and share resources.
A. Modem
B. NIC
C. Resource
D. Network

11. A large network with 500 users notices that at specific times in the morning and afternoon
network congestion ties up their computers. What is the most likely cause?
A. many users are logging on or off
B. power fluctuations
C. a terminator is not grounded
D. the switch connecting the network goes down

12. The best method which is used to repair your system partition or make minor changes to
Windows to get the operating system functional.
A. Last Known Good Configuration
B. Recovery Console
C. Emergency Repair Disk (ERD)
D. Directory Services Restore Mode

13. Which one of the following is Used only with domain controllers and enables you to restore
directory services,
A. Directory Services Restore Mode
B. Debugging Mode
C. Safe Mode
D. Last Known Good Configuration

14. To decide what type of network resource model is not needed?

A. What is the size of the organization?
B. How much security does the company require?
C. The need of the network designer
D. How much will it cost?

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Occupational Code: EIS HNS 3
15. I which topology the workstation goes down, it does not affect the entire network
A. BUS
B. Star
C. Ring
D. Straight line

16. One of the following is not function of Firewalls?

A. Packet filter
B. Proxy firewall
C. Differential Backup
D. State full inspection

17. Which one of the following is a private IP address?

A. 12.0.0.1
B. 168.172.19.39
C. 172.20.14.36
D. 172.33.194.30

18. You are the administrator for your company’s domain. You need to subdivide groups in
your organization with in active directory. If you want to separate sales from marketing
department, what could you use as a system of organizing this subdivision?
A. Creating Organizational units
B. Use user and Groups
C. Create site and subnet grouping
D. Build a container in a subnet group

19. Which one is Used to Install Active Directory

A. netstart
B. Dcpromo
C. NTLDR
D. IPconfig

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 Occupational Code: EIS HNS 3
20. Which Class the IP addressing provides 24 bits of network addressing and 8 bits of host
addressing by default.The most secure and strong password from the following list is:
A. Class A
B. Class B
C. Class D
D. Class C

21. You have just resolved a very complex network problem. During the process, you made
some configuration changes on the network. The changes were successful, and your client
is now very happy with your performance. What should be your next step?
A. Gather information.
B. Document your work
C. Eliminate possibilities.
D. Enable auditing on all networks to prevent problems in the future.

SECTION “B” – MATCHING TYPE QUESTIONS

Instructions for Section “B”
1. There are fifteen [_15_] questions in this section.
2. Match column “A” with column “B”. Select the letter of the correct answer from column “B”
and place your answer on the space provided before the number in column “A”.
3. If you wish to change your answer place an “x” mark on your previous answer and write
your preferred answer
4. A correct answer scores 1, an incorrect answer scores 0. No marks will be given for a
question if more than one answer is supplied.

Column A Column B
_____ 1. A protocol finds the hardware address of a host from a A. Protocol
Known IP address. B. Data Link Layer
_____ 2. Used to resolve hostnames to IP addresses. C. UDP
_____ 3. Performs a similar function to TCP, with less D. Fiber-Optic Cabling
overhead and more speed, but with lower reliability E. RJ-11
_____ 4. Uses a thin coax cable and runs Ethernet media access up F. FAT
to 185 meters. G. SMTP
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 Occupational Code: EIS HNS 3
_____ 5. File system more secured. H. RJ-45
_____ 6. Writes a new boot sector on the system partition. I. ARP
_____ 7. diagnostic program built into its BIOS J. NTFS
_____ 8. A set of rules that govern communications K. Logical address
over a network. L. Thinnet
_____ 9. MAC address M. FIXBOOT
_____10. The physical laying out of the network. N. SC
_____11. Responsible for establishing and maintaining a O. POST
communications P. Domain Name System
_____12. It uses pulses of light instead of electric voltages to Q. BNC
transmit data. R. Topology
_____13. Most telephones connect S. Session Layer
_____14. A protocol used on the Internet to provide electronic T. physical address
Mail services.
_____15. FIBER-OPTIC CONNECTOR

Knowledge Assessment booklet _IT Hardware and Network Servicing L -III_V_1