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    CRMO Executive

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    varun
    The document provides information about a company called Benzara E Commerce India Pvt Ltd including details about its profile, websites, warehouse, sales channels, employee strength, job roles and responsibilities for a customer relationship management and operations executive position, key competencies, core values, qualifications, management trainee duration, stipend, salary package and location.

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    CRMO Executive

    Uploaded by

    varun
    10 views2 pages
    The document provides information about a company called Benzara E Commerce India Pvt Ltd including details about its profile, websites, warehouse, sales channels, employee strength, job roles and responsibilities for a customer relationship management and operations executive position, key competencies, core values, qualifications, management trainee duration, stipend, salary package and location.

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    The document provides information about a company called Benzara E Commerce India Pvt Ltd including details about its profile, websites, warehouse, sales channels, employee strength, job roles and responsibilities for a customer relationship management and operations executive position, key competencies, core values, qualifications, management trainee duration, stipend, salary package and location.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    10 views2 pages

    CRMO Executive

    Uploaded by

    varun
    The document provides information about a company called Benzara E Commerce India Pvt Ltd including details about its profile, websites, warehouse, sales channels, employee strength, job roles and responsibilities for a customer relationship management and operations executive position, key competencies, core values, qualifications, management trainee duration, stipend, salary package and location.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 2

    Dear Mr. /Ms.

    Hope you are doing well.

    Company Profile - Benzara E Commerce India Pvt. Ltd.

    Benzara E – Commerce India Pvt Ltd was registered on 21 December 2015 and is located in its
    own 3000 sq ft office space in Logix Technova Commercial Towers, Sector 132, Noida astride
    Noida – Greater Noida Expressway. It is the partner company of Benzara Incorporated, a Los
    Angeles/USA based E-Commerce Company Incorporated in 2009 and which is into online sales in
    USA and Canada of home décor, kitchen appliances, home improvement, furniture, garden,
    outdoors, sports, musical instruments, consumer electronics, office products and tools categories.
    Benzara Inc. is a leader in home décor products and home décor category in USA is a $23bn
    business increasing 20% yearly.

    The websites of the company are www.casagear.com for retail and www.benzara.com for
    wholesale. A 60,000 sq ft(storage capacity 100000 sq ft) automated warehouse facility is there in
    Los Angeles with employee strength of 50. Besides sales through own websites, the company is
    undertaking sales on 20 to 25 third party online market places like Amazon US, Wayfair,
    Overstock, Opensky, Target, Lowes, Home Depot, Walmart, Cymax, Staples, Belk etc. Benzara
    Inc. sources products across the globe and undertakes online retail and wholesale sales throughout
    North America. The company is also registered with Amazon India and Flipkart and plans to enter
    the Indian market at the opportune moment. The Noida office under Benzara E-Commerce India
    Pvt Ltd undertakes all E-Commerce functions except warehousing and shipment. The Noida office
    employee strength is 85 with most of them being BBA/B Tech/MBA qualified. In addition, we
    have freelancers and interns on live projects on our panel.

    Job Roles and Responsibilities

    Customer Relationship Management & Operations Executive

    The Customer Relationship Management & Operations Team is one of the most important teams
    of the company as, besides projecting the image of the Brand Benzara, it is responsible to handle
    the day to day operational aspects and customer management in a near real time basis. Most of
    the team’s functions are automated like order processing, management of customer queries and
    data management for which we have different software platforms. The detailed responsibilities
    are given as under:-
    • Responding to the customers’ queries/issues on emails.
    • Processing sales orders and monitoring their tracking.
    • Processing of POs of vendors.
    • Checking of sales orders for correctness of shipping details, carrying out price/stock review
    and ensuring timely fulfillment of orders.
    • Carrying out periodic health check of various sales channels and improving ratings on various
    online marketplaces.
    • Analysis of damages/returns/cancellations.
    • Filing various shipping claims.
    • Ensuring that wrong listings as and when noticed are corrected promptly.
    • Building up customer loyalty/retention and increasing the customer base.
    • Undertaking analysis of all operational tasks and taking measures to increase the operational
    efficiency.

    Key Competencies

    1. Needs to have excellent analytical ability.


    2. Good knowledge and understanding of e-commerce.
    3. Should have good computer skills and have good knowledge of Advance Excel.
    4. Excellent verbal and written communication skills in English.
    5. Should develop good team spirit, work ethics and interpersonal relationships.
    6. Be proactive in nature with a high level of enthusiasm to learn and innovate.

    Core Values

    The Core Values of the company are Ethical Conduct, Integrity, Loyalty, Transparency and
    Professionalism. The company lays lots of emphasis on these Core Values and does not
    comprise any of these values.

    Please apply for the job opening only in case you feel that you will be able to imbibe and follow
    in letter and spirit the above-mentioned core values.
    Qualifications - We are looking for only freshers who have recently completed MBA. Freshers with BBA/B
    Tech qualifications may also apply.

    Management Trainee Duration – 4 Months


    Stipend During the Management Training Period – INR 15500/- per month

    Salary Package/CTC - On successful completion of 4 months management trainee period the salary
    package will be of CTC INR 4 lacs per annum for MBA qualified candidate and CTC of INR 3.5 Lacs per
    annum for BBA/B Tech qualified candidate.

    Location - Noida, Sector 132

    If you are interested to apply for the above role, then share your students updated resume to us at
    rishika.updhayay@benzara.com and himashree.bora@benzara.com

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