?

>owe

CONTINUOUS ASSESSMENT 3
DIPLOMA VOKASIONAL MALAYSIA,
PROGRAM KOLEJ VOKASIONAL KPM
COURSE ENGLISH FOR COMMUNICATION
SEMESTER DIPLOMA SEMESTER 2
MODUL / MODULE 03 ORAL COMMUNICATION IN THE WORKPLACE
Demonstrate effective oral communication skills in groups
KEBOLEHAN / ABILITIES
through role play. (A3, LD3B)
By the end of the module, the students should be able to:
 identify and correctly use vocabulary related to
specific scenarios.
 identify appropriate dialogue used in different real-life
OBJEKTIF MODUL /
scenarios.
MODULE OBJECTIVE
 create a simple role play based on a workplace
situation.
 collaborate and cooperate as a team to produce the
script for the role play.
NO. KOD / CODE NO. / NOSS MPU 2222 Page: 1 of 4

NAMA PENUH / FULL NAME

TARIKH /
PROGRAM / PROGRAMME
DATE

MARK OBTAINED PERCENTAGE (100%)

/ 40 %

PREPARED BY VERIFIED BY

____________________________________ ____________________________________
(CHRISTINA ANTONI KURSI) (ZARIDAH ABDUL RAZAK)
COORDINATOR HEAD OF DEPARTMENT
ENGLISH FOR COMMUNICATION GENERAL STUDIES
 2

CONTINUOUS ASSESSMENT 3
ROLE PLAY
(40 marks)

Learning Objective:
This activity is designed to demonstrate your competence (understanding) and
performance (skills) when it comes to engaging in appropriate and effective
interpersonal communication exchanges.

1. Students must work in groups of 3 to 4 on this assignment.

2. You will be assigned the task of performing a role play according to a selected
scenario with your partner.
3. You will present a role-play either in front of the class or a video recording
that demonstrates effective communication and teamwork.
4. The scenario should fulfil the following criteria:
a. It must be long enough to be acted out in a 13 – 16-minute role play.
b. The scenario can take place in any workplace environment. It can
involve employers, employees, managers, staff, customers etc.
5. Choose appropriate props/ realia that would work best for your situation or
a suitable setting for your video recording.
6. Students are responsible for supplying all materials needed for the role play.
7. You are not encouraged to refer to notes or index cards during the role play
session.
8. You must use language that suits the scenario (e.g., formal, semi-formal,
informal, jargon etc.) and demonstrate appropriate body language.
9. You must submit a hardcopy of your dialogue.
10. You may use the Script Template provided to draft your role play dialogue.
11. You can refer to the rubric attached for assessment criteria.
12. The date of submission for this assessment is on Week 14.

MPU2222/2022
 3

Rubric for Role Play Presentation

16 - 20 11 - 15 6 - 10 1-5
Criteria MARKS
Excellent Proficient Adequate Limited

Factual information is accurate. Factual information is mostly Factual information is somewhat

Understanding of Information is inaccurate.
Indicates a clear understanding accurate. Good understanding of accurate. Fair understanding of
Topic Presentation is off topic.
of topic. topic. topic.

Slight problem in
Show cooperation and Cooperation not shown in
communication during role play. No communication at all. One
Cooperation communication during role play. preparation and delivery. Lack
One member seems to contribute person does all the work.
Both members contribute. communication.
more.

Shows confidence. Entertaining; Shows some confidence. Unsure of responsibility. Engages

Portrayal stalls. Audience bored.
Presentation engages audience. Speaks loudly Presents some information. audience intermittently. Hard to
Candidate mumbles. Hard to hear.
and clearly. Engages audience. Can be heard. hear.

Use of Non-Verbal Impressive variety of non-verbal Good variety of non-verbal cues Satisfactory variety of non-verbal Limited variety of non-verbal cues
Language cues used appropriately. are used in a competent way. cues used in an acceptable way. are used in a developing way.
Achievement of Purpose is clearly established Purpose is clearly established Purpose is established but may not Purpose is vaguely established and
Purpose and effectively shown. and generally shown. be shown clearly and sustained. may not be sustained
TOTAL / 40

NAME OF CANDIDATE

LECTURER’S
LECTURER’S NAME
SIGNATURE

COMMENT

REF: iCGPA RUBRIC: LEARNING OUTCOMES ASSESSMENT GUIDE

MPU2222/2022
 4

ROLE PLAY SCRIPT TEMPLATE

SCENARIO – "The Office Oversight"

ROLE A : ADZMEIR Marketing Assistant

ROLE B : IRFAN Graphic Designer
ROLE C : FARAH Office Manager
farah good morning adzmir, how are you? today you have some tasks that
need to be completed. I hope you can finish it before tomorrow. if
you have any questions you can ask me.
adzmier good morning too miss, I'm fine. ok fine i will try to send it tomorrow.

30 minutes later

adzmier (frustrated whisper) Ugh, why won't this software cooperate? I wish
someone could help me figure this out.
[Farah overhears Adzmeir's frustration but assumes he's just having a
Farah bad day.]
(thinking to herself) Adzmeir seems stressed today. I hope he's okay.
Maybe he just needs some time to himself.
Irfan [Meanwhile, Irfan finishes a report and realizes she needs input from
Adzmeir before submitting it.]

(to himself) I need Adzmeir's opinion on this report, but he seems really
busy. I'll just wait until he's less swamped.
[Time passes, and the lack of communication leads to missed
opportunities for collaboration.]

Irfan (typing an email) Hey Adzmeir, I finished the report for the client
presentation. Can you take a look when you have a moment?
[Adzmeir finally notices irfan's email and feels guilty for not
communicating earlier.]

Adzmeir (responding to the email) Sorry, Irfan. I've been struggling with a desigln
issue. I'll check out the report right away.
s [Farah realizes the office dynamic could be improved with better
communication.]

Farah (addressing Irfan and Adzmeir) Hey guys, I've noticed some tension
lately. Let's make an effort to communicate more openly and help
each other out when needed, okay?
Irfan (nodding) Yeah, you're right, Farah. I should have reached out to
Adzmeir sooner.

Adzmeir (agrees) I'm sorry for not speaking up about my design problem earlier.
Thanks for understanding, Farah.

MPU2222/2022
 5

[With Farah's guidance, Irfan, Adzmeir, and Farah work together to

foster a more communicative and supportive office environment.]
[after a few hours the coworkers face new challenges that test their
communication skills.]
[Adzmeir encounters a complex task but hesitates to ask for help, fearing
she might appear incompetent.]
Adzmeir (to himself) This task seems daunting, but I don't want to bother anyone
with my questions. I'll figure it out on my own.
[Irfan notices Adzmeir's struggle but assumes he's capable of handling it
himself.]
Irfan (thinking to himself) Adzmeir looks a bit overwhelmed. I'm sure she'll ask
for assistance if she needs it. I shouldn't interrupt her workflow.

[Farah overhears snippets of conversation and notices a pattern of

hesitation among her coworkers.]
Farah (addressing Adzmeir and Irfan) Hey guys, I've scheduled a team-building
session for this afternoon. Let's take some time to discuss our
communication habits and how we can improve them as a team.
[Adzmeir and Irfan exchange curious glances, intrigued by the idea.]

Adzmeir (smiling) That sounds like a great idea, Farah. I'm looking forward to it.

Irfan (nodding) Yeah, I think it could help us work better together. Thanks for
organizing it, Farah.
[During the team-building session, Adzmeir, Irfan, and Farah engage in
open discussions about communication challenges and brainstorm
solutions together.]

[After the session, Irfan, Adzmeir, and Farah feel more connected and
empowered to communicate openly in the workplace.]

keiiou [Adzmeir faces a tight deadline but feels overwhelmed by the workload.]

Adzmeir (sighing) This deadline is coming up fast, and I have so much to do. I
wish I could ask for help, but I don't want to burden anyone.
[Irfan notices Adzmeir's distress and approaches her desk.]

Irfan (kindly) Hey Adzmeir, I noticed you seem stressed. Is everything okay?

Adzmeir (hesitant) Actually, I'm feeling a bit overwhelmed with this project. I could
use some assistance if you have a moment.
Irfan (smiling) Of course! Let's brainstorm together and see how we can tackle
this task efficiently.
[Meanwhile, Farah notices the interaction between Adzmeir and Irfan
and feels proud of their progress.]
Farah (to herself) It's heartwarming to see Adzmeir and Irfan supporting each
other. Our team has come a long way since we addressed our

MPU2222/2022
 6

communication challenges.
[Months later, the office environment flourishes with positivity and
productivity.]

Adzmeir (raising a toast) Here's to us, and our amazing teamwork!

Irfan (smiling) Cheers! I couldn't have done it without your support, Adzmeir

MPU2222/2022