Infinity Guide Activate User

UOB INFINITY
User Guide
01.06.2020 (Version 1.0)

UOB Group l UOB Infinity User Manual
User ID Activation
What Do You Need to Login
Login Page (Default View)
UOB Infinity Login
1
Before you login to UOB Infinity for the first time, please ensure
that you have received the two items listed below:
1) User ID
2) Digital/Physical Token*
(required for login to UOB Infinity and to
approve transactions)
You can activate your UOB Infinity access online via the login page
upon receipt of your User ID and Security Token.
*The physical token will only be issued to users with Global View, Trade subscription and Token Sharing scenario. For other users, you will be able to use our digital
token called Infinity Secure. Steps to register and activate Infinity Secure can be found in the “Infinity Secure User Guide”.
3
How to Activate Your User ID/Recover Your Password
Self Service Functions
via Web Browser via Mobile App
You can perform the following functions via the UOB Infinity login
page (applies to both browser/desktop and mobile app): 1
A. Activate your new user ID*

B. Recover your password
A. Activate your new User ID

1. You may activate using Infinity mobile app (tap on “Activate
Account” icon at the bottom right corner of the login screen) or
using desktop browser (click on “Want to activate your new
account?”). 2
If you do not have a physical token, it is recommended to

3
activate using Infinity mobile app because you will be able
to setup the digital token upon first time login via Infinity
mobile app after the activation is completed.
4
2. Input your Organisation ID and User ID.
3. Tick the checkbox to accept Terms and conditions for your

user ID activation.
4. Click on the “Next” button.
* Required if you are logging in to UOB Infinity for the first time.
4
Activate using Email and SMS
5. Choose “Use Email and SMS”. Click “Next”.
6. Enter the 6-digit code sent to the email address registered in 5

your Infinity user profile. Click “Next”. 6 7
7. Enter the 6-digit code sent to the mobile number registered in

your Infinity user profile. Click “Submit”.
8. Set your new passwords and click “Next” to complete the

setup.
9. Confirmation message will be displayed on the screen.
Upon completion of the user activation, if you do not have a

physical/digital token, you may log in onto UOB Infinity mobile
app using your Organisation ID, User ID and the newly created
password.
Upon tapping on the “Log In” button, you will be prompted by a

message to setup a digital token.
8
Please refer to this user guide to setup your digital token:
https://uniservices1.uobgroup.com/secure/forms/business/pdfs
/infinity-guide-infinity-secure.pdf
5
Activate using Token or Infinity Secure
5. Choose “Use Token or Infinity Secure”. Click “Next”.
5
6. Follow the on-screen instructions to generate token response
and input the response to the screen. Click “Next”.
6
7. Set your new passwords and click “Next”.
8. Confirmation message will be displayed on the top banner and

you can login into UOB Infinity.
6
B. Recover your password
1. Please click on “Have trouble logging in?” Account Activation screen (Default View)
2. Input your Organisation ID and user ID.
3. Tick the checkbox to accept terms and conditions for your user
ID activation.
4. Click on “Next” button. The subsequent steps will be similar to

the user activation step (refer to page 6 and 7).
1
3
7
Quick Guide to Login Page
Features
Note: If you are logging in to UOB Infinity for the first time, you 6
need to activate your user ID.
1. Enter Organisation ID and User ID (you will receive a letter to

inform you about your user credentials).
2. Input valid password. The “eye” icon enables you to see the
password that you enter.
3. Tick the “Remember Me” checkbox to save Organisation ID

and User ID so that, in your subsequent login, you only need
to key in your password.
4. Upon clicking the “Log In” button:

a) If you are logging in for the first time without physical or
digital token, you will be prompted by a message to setup 1
a digital token
b) If you are logging in using Infinity Secure (digital token),
you will see a notice that a push notification is sent to
your mobile phone.
c) If you are logging in using a physical token, you will see
an on-screen instructions to generate the token response.
2
5. This option will help you to recover your password if you have
forgotten it.
3
6. Languages available are English, Simplified Chinese or your
local language.
4

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UOB INFINITY

01.06.2020 (Version 1.0)

A. Activate your new user ID*

A. Activate your new User ID

If you do not have a physical token, it is recommended to

3. Tick the checkbox to accept Terms and conditions for your

4. Click on the “Next” button.

6. Enter the 6-digit code sent to the email address registered in 5

7. Enter the 6-digit code sent to the mobile number registered in

8. Set your new passwords and click “Next” to complete the

9. Confirmation message will be displayed on the screen.

Upon completion of the user activation, if you do not have a

Upon tapping on the “Log In” button, you will be prompted by a

8. Confirmation message will be displayed on the top banner and

4. Click on “Next” button. The subsequent steps will be similar to

1. Enter Organisation ID and User ID (you will receive a letter to

3. Tick the “Remember Me” checkbox to save Organisation ID

4. Upon clicking the “Log In” button:

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