SRT Rater’s User Guide to

TI AWS VPN Client

Last updated on July 7th, 2023

SRT and the AWS VPN - Installation and First Login

Verifying your AI Platform account is still Active
Login and registering your TELUS International OneLogin security questions
Registering OneLogin Protect as Multiple Factor Authentication (MFA/OTP)
Installing the AWS VPN Client
Accessing the SRT Tool with AWS VPN
Disconnecting AWS VPN and finishing your rating session
General Instructions Regarding TELUS International OneLogin Portal Use
How to Log In at TELUS International OneLogin Portal
How to Reset your TELUS International OneLogin Password
How to Log Out of TELUS International OneLogin Portal
How to Register your TELUS OneLogin Security Questions
Additional Notes

The purpose of this document is to walk you through the process of installing AWS
VPN client and then access the SRT tool with it. In addition, before you connect the
AWS VPN, make sure you are disconnected from any other VPN service you might
be using.

SRT and the AWS VPN - Installation and First Login

Verifying your AI Platform account is still Active

Before you can proceed any further, you will need to verify if your AI Platform account
is still Active and change your password. To do that you will need to follow these
steps.

Step 1: Enter the following URL in your browser, you can copy paste the web address or
right click the link and select “Open in new Window”: https://www.telusinternational.ai/

You will be taken to the TELUS International AI Platform page similar to the image below:
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Step 2: Enter your personal email address and click Continue. Do note the email address is
the one you used to create your Telus AI Platform Account and should be the same our
Project Team has for you as well.

Step 3: Enter your password and click Sign In:

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Step 4: If your account is Active you will be taken to your AI Platform Profile - Sign In and
Security page, where you will find information about your account in the system.

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Step 5: Log out of your account by clicking on the logo with your initials at the top right of
the page and select Sign Out:

Click the “Forgot password?” link that appears below the Sing In button:

Step 6: In the new pop up window that will appear after clicking the “Forgot password?” link,
Enter your email address and click the Submit button (remember this is the personal email
address that you use to register for AI Platform and should the same personal email address
that our Project Team has in record as well):

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Step 7: Click Ok in the confirmation window stating that an email has been sent to email
address you specified in the previous step:

Step 8: Check your email inbox for a message from the AI Platform system with a link
included in the email to reset your password:

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Click on the Reset your password button included in the email.

Step 9: After clicking the “Reset your password button” from the email, a new browser
window will appear asking you to input a new password for your AI Platform account:

Follow the requirements specified for the password:

● The new password must be different from the last 5 passwords.
● 10+ characters
● At least one uppercase character
● At least one lowercase character
● At least one digit
● At least one special character

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Step 10: Once you have entered a password that fulfills the requirements click the
“Submit” button. If the system accept your password it will update it and log you into your
AI Platform account home page automatically:

Do not forget to log out of your AI Platform account by clicking on the letters located in the
top right corner and clicking the “Sign Out”.

Login and registering your TELUS International OneLogin

security questions

On your first login to the TELUS International OneLogin portal, you will be prompted to
register your security questions.These security questions will allow you to reset your
password yourself in case you have forgotten your password.

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Step 1: Go to the TELUS International App central:

https://telusinternational.onelogin.com/portal

Step 2: Use your TELUS International AI Community Platform username to log in. Click
Continue, input your password and click Continue.

Note that you need to make sure that you enter the password correctly. If you enter the
password wrong three times in a row, the account will get locked, and you need to open a
ticket at the SME support portal to get it unlocked.

Step 3: The first time you log into the TELUS International OneLogin Portal you will be
asked to register your security questions. Here is a screenshot of the first time login view:

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The following requirements have to be taken into account when setting the answers to your
security questions:
● Do not use the same answer for multiple questions.
● Do not use a password as an answer.
● Answer a minimum of 5 questions.
● Answers are not case-sensitive.
● Special characters such as @#&*. will be ignored
● Do not share your questions and answers with anyone.
● Blank answers will not be accepted

If there is a problem with your account, this information will make it easier for you to log back
in.

If you wish, you can have more than 5 security questions, but the minimum number is 5.

Step 4: Select the questions from the dropdown menu next to each question. Remember the
requirements for the answers.

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 Step 5: Once you have selected a minimum of 5 questions and provided an answer to each
question, you can click the Submit button to save your answers. Before you click the
Submit button, be sure that you have used questions and answers that you will easily
remember.

After clicking the Submit button you will be directed to the main TELUS International
OneLogin Portal. You can now proceed to installing the AWS VPN in the next section.

Registering OneLogin Protect as Multiple Factor Authentication

(MFA/OTP)

Step 1: Please make sure you’ve downloaded & installed the OneLogin Protect App on your
mobile device. Search in the App Store or Google Play Store for OneLogin Protect or copy

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and paste the URLs below into your mobile device browser.

● For iOS mobile devices:

https://apps.apple.com/us/app/onelogin-protect/id509252983

● For Android mobile devices:

https://play.google.com/store/apps/details?id=com.onelogin.protect&hl=en&gl=
US

Step 2: If you’re not at the TI OneLogin app central already, go to the URL:

https://telusinternational.onelogin.com/portal

Step 3: Use your TELUS International AI Community Platform username to log in. Click
Continue, input your password and click Continue.

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Step 4: Once in the home page of the TI App central, click on your profile name at the top
right of the screen, then click on Profile:

Step 5: Select Security Factors from the menu on the left and click Add Factor button

Step 6: A new window will pop up with instructions on how to configure OneLogin Protect
app. Click the Activate button to start the OneLogin Protect app activation:

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Step 7: After you click Activate, you will see a QR code to be scanned with the OneLogin
Protect App on your smartphone:

Step 8: Open the OneLogin Protect app on your mobile device. Click on the plus sign (+) at
the top right. You will then be redirected to the camera.

Step 9: With your phone, scan the QR code shown in the browser window:

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Step 10: Click Accept to confirm registration.

The next time you open the OneLogin Protect app, you will see the profile configured in it
with the name “telusinternational” and a code that changes every 30 seconds. Your
username is displayed underneath the code. When you log into the AWS VPN later on, the
authentication setup will prompt a valid code; you will then be able to get the code from the
OneLogin Protect app.

NB. Please do not delete the app! You will need it each time you access the AWS VPN,
and when you log into your TI OneLogin account.

Installing the AWS VPN Client

AWS VPN access is provided by two portals, East and West, so that there is always a backup
connection in case one of them fails. You need to have both of these portals configured, so
that you can select either one to connect when using the AWS VPN Client App. The below
steps will guide you to first log into the East portal to download the VPN app and the East
portal configuration file, then to log into the West portal to download the configuration file for
it, and then configuring profiles to both of the portals at the same time.

Step 1: Go to the AWS Self-Service Portal - East using the following URL:
https://self-service.clientvpn.amazonaws.com/endpoints/cvpn-endpoint-0fd57e454cdaec629

NB. If you see the error message in the below screenshot, this means that you are using an
OLD link to the AWS Self-Service Portal and you need to get the latest link by opening a
ticket in the SME Support Portal.

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Step 2: The browser will redirect you to the TELUS International OneLogin Authentication
page. Enter the TELUS International AI Community Platform username and password. The
system may also prompt you to enter a one time code from the OneLogin Protect 1 mobile
app:

Step 3: Once you have been successfully authenticated, the browser will take you to the
AWS Client VPN self-service portal.

Step 4: Download the AWS Client VPN App by clicking the Download button under the
AWS Client VPN for Windows section (or if you are using a different operating system,

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select the one that suits you from the selection above for OSX or for Linux).

Depending on the browser you are using, this step might look different. For example, If you
are using Google Chrome, after you click on the Download button you should see the AWS
VPN Client installation package being downloaded at the bottom of the window, like in the
below screenshot:

If you are using Edge, the view will look like this:

As you can see from the image above, at the top of the Edge browser view you should see
the name of the file that is being downloaded (AWS_VPN_Client.msi) under a small pop up
window named Downloads.

Step 5: Download the AWS VPN Client configuration file by clicking the Download client
configuration button:

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This step may differ depending on the browser you are using. For example, if you are using
Google Chrome, after you click on the Download button you should see the AWS VPN
Client installation package being downloaded at the bottom of the window, like in the below
screenshot:

If you are using Edge, the view will be as follows:

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Step 6: Once you have downloaded both files to your computer, log out of the AWS
Self-Service Portal - East by clicking the Logout button at the top right of the screen:

Step 7: Go to the AWS Self-Service Portal - West using the following URL.
https://self-service.clientvpn.amazonaws.com/endpoints/cvpn-endpoint-01e86f311d6af9e29

Step 8: The browser will redirect you to the TELUS International OneLogin
Authentication page. Enter the TELUS International AI Community Platform username
and password. The system may also prompt you to enter a one-time code from the
OneLogin Protect 1 mobile app:

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Step 8: Once you have been successfully authenticated, the browser will take you to the
AWS Client VPN Self-Service Portal - West.

Note the Endpoint ID AWS Self-Service Portal - West (in the red square: cvpn-endpoint-01e86f311d6af9e29)
is different from the AWS Self-Service Portal - East Endpoint ID cvpn-endpoint-0fd57e454cdaec629.

Step 9: Download the AWS VPN Client App configuration file to your computer by clicking
the Download client configuration button:

Step 10: Go to the folder where both files were downloaded by opening the File Explorer
(the files are probably located in the Downloads folder, or if you selected a different
destination go there):

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Double click the installation file named AWS_VPN_Client.msi (file with extension .msi) to
start the Installation of the AWS VPN Client app.

Step 11: A new window will appear with the app license agreement. Tick the checkbox
to accept the terms in the License Agreement and then click Install.

Step 12: A progress bar will appear showing the installation status. Once installation has
finished, a message will appear indicating that the wizard has completed the installation.
Click the button Finish.

Step 13: Open the AWS VPN Client app by using the Start Menu on your computer and

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locating the AWS VPN Client app or double clicking the shortcut on the desktop.

Step 14: Once the app has loaded, the following popup will appear.

Step 15: Create a connection profile by opening the File menu in the popup, and then
selecting the option Manage Profiles.

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Step 16: A new window will appear. Click the button Add Profile.

Step 17: A new window will appear - type in TI-VPN-EAST as the Display Name for the
profile and then click on the folder button located next to the VPN Configuration File field.

Step 18: In the new window, look for the VPN Configuration file that was downloaded back
in step 5. The file’s name is cvpn-endpoint-02e10168b27d9262b.ovpn. Select the file and
then click Open.

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Note that the file might be located at a different location depending on what you selected
when downloading the file in Steps 5 and 8.

Step 19: Click on the Add Profile button.

Step 20: In the Manage Profiles window the profile that was created should be listed as a
Saved Profile. Click the Add Profile button to add the VPN configuration file for the West
Portal.

Step 21: A new window will appear; type TI-VPN-WEST as the display name for the profile
and then click on the folder button located next to the VPN Configuration File field:

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Step 22: In the new window, look for the VPN Configuration file that was downloaded in step
9. The file’s name is cvpn-endpoint-01e86f311d6af9e29.ovpn. Select the file and then
click Open.

Step 23: Click on the Add Profile button.

Step 24: Now the 2 connection profiles should be listed as Saved Profiles in the Manage
Profiles window. Click the button Done.

Step 25: The AWS VPN Client app should now display the message “Ready to connect”
and the 2 connection profiles TI-VPN-East and TI-VPN-WEST should be available in the

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drop-down list. To connect to the VPN, select one of the profiles and then click the
Connect button.

The first time you connect to the AWS VPN Client, you might not need to input your
username and password, because you did this to download the AWS VPN Client. Thus, if
you do not see the screen shown in Step 27, continue from Step 28 onwards.

Step 26: A new browser window will open with the TELUS International OneLogin
Authentication page. Type in your TI credentials and the one-time code from the mobile app
to login to the AWS Client VPN service.

Step 27: Once successfully authenticated, the browser will display a message indicating the
authentication status. Close the browser window.

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Step 28: The AWS VPN Client app will now display an informative banner related to the TI
VPN Connection. Click OK.

Step 29: The TI VPN should now be connected. The AWS VPN Client app should now
display the message Connected.

To log into the SRT tool, move on to Step 6 in the following chapter “Accessing the SRT
Tool with AWS VPN”.

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 Accessing the SRT Tool with AWS VPN

Step 1: Open/launch the AWS VPN Client App that you have installed and configured in the
previous chapter. You should see the profile previously created under the “Ready to connect”
text (this is the profile that was created in steps 18 and 22 in the chapter TI AWS VPN
Client - User Guide).

If you open the AWS VPN Client and get the message “Create a Profile”, this means that
the profile hasn’t been created yet. To create it, please follow the instructions from step 11 in
the chapter TI AWS VPN Client - User Guide and then return to step 2 in this chapter.

NOTE: When you open the AWS VPN Client Application you might see the following
message:

This means the AWS VPN Client is already running on your computer (but not yet connected
to the VPN) and you should be able to locate it in the tray icon. The tray icon is located at the
bottom right of your computer screen. To access the AWS VPN Client application, do the
following:
● See the lower right corner of your screen and find the arrow pointing up:

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 ● Click the arrow to see all the applications that are located in the tray and locate the AWS
VPN Client Application icon

● Place the cursor over the AWS VPN Client Application icon and right-click the mouse - you
should see the following menu:

● Select Open AWS VPN Client (it should be the second option in the list) and you can carry
on with Step 2 Below.

Step 2: Click the Connect button at the bottom right corner of the AWS VPN Client app.

Step 3: A new browser window will open with the TELUS International OneLogin Authentication
page. Type in your TI credentials to login to the AWS Client VPN service:

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Step 4: Enter the code provided by the OneLogin Protect 1 mobile app:

Step 5: Once successfully authenticated, the browser will display a message indicating the
authentication status. Close the browser window. If you have a previously open browser
window, this notification will be shown in a separate browser tab.

Step 6: The AWS VPN Client app will now display an informative banner related to the TI
VPN Connection. Click OK.

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Step 7: Open a new browser window and enter the following address:

https://review.intern.facebook.com/intern/review

Step 8: After entering the above URL you might be asked to log into SRT in the Workplace.
Select Log in with your email:

Note: if you had an already open session of SRT in Workplace, you will not be asked to log
in again and instead you will be taken straight to your SRT home view.

Step 9: If you are asked to log into Workplace, enter your +SRT email address (the format
should be firstname.lastname+srt@telusinternational.com or equivalent) and click Continue:

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Step 10: You will asked to provide your password; note that this is the SRT Password that
you configured when you logged into SRT for the first time and it should not be confused
with the AI Community Platform password or the AWS VPN password:

Enter your password and click continue.

In case you have forgotten your password, you have two options: click either the “Forgot
your password?” or the “Sign in without a password” option. Follow the instructions you
see on the screen for the option you select.

Step 11: If your password is correct, the system will log you into the SRT view in your
Workplace account:

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 Open a new tab in your browser and enter the SRT URL again:

Once there, you can close the previous tab and proceed to rate ads in the usual way.

If you have problems accessing your SRT account please contact the SME Support Portal
for assistance. Give your ticket a descriptive title, for example “Cannot log in to SRT with
AWS VPN”, so that the support team will be able to assist you as quickly as possible.

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Disconnecting AWS VPN and finishing your rating session

When you have rated all your ads and/or pressed “Dump All and Exit”, disconnect the AWS
VPN by clicking the Disconnect button in the AWS VPN Client App:

After that, you can close the browser tab you were using for SRT.

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 General Instructions Regarding TELUS International
OneLogin Portal Use

How to Log In at TELUS International OneLogin Portal

Step 1: Go to the following URL:

https://telusinternational.onelogin.com/portal

Step 2: Use your TELUS International AI Community Platform username and password.
Click Continue, input your password and click Continue.

NOTE: If it is the first time you log in to TELUS International OneLogin Portal, you will be
prompted to register OneLogin Protect as multiple factor authentication and also to register
your security questions before being able to continue to the portal. If this happens, please
follow the instructions in chapters First Log In at TELUS International OneLogin Portal
and Registering OneLogin Protect as Multiple Factor Authentication and How to
Register your TELUS OneLogin Security Questions.

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Step 3: Enter the code provided by the OneLogin Protect 1 mobile app:

You will be directed to the TELUS International App Portal:

If you get an error message from the system indicating that the username or password do
not match, please make sure you’ve entered the correct credentials and try logging in again.
If you continue to receive the error message, use the Forgot Password option at the bottom
of the dialogue box.

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Follow the instructions that will appear on your screen. Refer to How to Reset your TELUS
International OneLogin Password chapter below.

If the attempt to change your password isn’t successful, please open a ticket in the SME
Support portal to request a password reset.

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How to Reset your TELUS International OneLogin Password

If the credentials do not work, and you have made sure that you are using the correct set of
credentials, you can reset your password at the TELUS International OneLogin portal.

Bear in mind that this procedure works only after you have registered your Security
Questions - see How to Register your TELUS OneLogin Security Questions below.

Step 1: Click on the Forgot Password text located at the bottom of the dialogue box.

Step 2: Provide the username for which you would like to reset the password and click
Continue:

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Step 2: Complete the captcha:

Step 3: When prompted to select authentication factor, select OneLogin Security Questions

Step 4: Enter the answers you registered for your OneLogin Security Questions:

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Step 5: Once you have answered all the questions the system asks, you will need to provide
a new password:

Note the requirements to create a new password - as a safety precaution, the TELUS
International OneLogin System does not allow you to reuse passwords. If you try to use a
password that you have previously used in your account, you will receive an error message
from the system stating “new password must be different than the last 5 passwords”:

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Step 6: Enter your new password and click Submit:

You will see a message stating that your password has been successfully updated:

You will automatically be directed to the TELUS International OneLogin Portal log in. Input
your username and your new password.

NB. Remember that you need to change your TI OneLogin password every 90 days!
The system will prompt you to do this.

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How to Log Out of TELUS International OneLogin Portal

Step 1: From the main page of the TELUS International OneLogin Portal, click on the upper
right side of the page where your name appears:

Step 2: Select Logout from the dropdown menu:

You are now logged out of TELUS International OneLogin Portal.

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How to Register your TELUS OneLogin Security Questions

The TELUS International OneLogin system allows you to configure a set of security
questions. These security questions will allow you to reset your password yourself in case
you have forgotten your password.

Step 1: The first time you log into the TELUS International OneLogin Portal (see chapter
How to Log into TELUS International OneLogin Portal for instructions), you will be asked
to register your security questions. Here is a screenshot of the first time login view:

The following requirements have to be taken into account when setting your security
questions’ answers:
● Do not use the same answer for multiple questions.
● Do not use a password as an answer.
● Answer a minimum of 5 questions.
● Answers are not case-sensitive.
● Special characters such as @#&*. will be ignored
● Do not share your questions and answers with anyone.
● Blank answers will not be accepted

If there is a problem with your account, this information will make it easier for you to log back
in.

If you wish, you can have more than 5 security questions, but the minimum number is 5.

Step 2: Select the questions to use from the dropdown menu next to each question.
Remember the previous requirements for the answers.

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Step 3: Once you have selected a minimum of 5 questions and provided an answer to each
question, you can click the Submit button to save your answers. Before you click the
Submit button, be sure that you have used questions and answers that you will easily
remember.

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After clicking the Submit button you will be directed to the main TELUS International
OneLogin Portal:

Additional Notes

● You need to change your OneLogin password every 3 months/90 days.

● When it is time to change your password, the system will automatically ask you to do
so. Remember you have to comply with the system requirements and you cannot
reuse any of the 5 previously used passwords.
● The security questions can only be set up through the TELUS International OneLogin
Portal. You can still log into the AWS VPN Client even if you do not register

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your security questions; however, you risk not being able to recover your
password yourself, which is faster than waiting for the SME Support team to reset
your password.

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