Differentiate between Internal and External Communication?

Internal Communication:

- Purpose: Inform employees

- Audience: Employees, management
- Channels: Meetings, emails, intranet

External Communication:

- Purpose: Build image, promote products

- Audience: Customers, public
- Channels: Social media, advertising, website
Define Prejudgment?
Prejudgment:

A preconceived opinion or judgment formed before knowing all

the facts, often based on biases, stereotypes, or limited information.
Define Unstructured Interview?
Unstructured Interview:

A conversational, free-flowing interview without pre-planned

questions, allowing for spontaneous discussion and exploration of
topics as they arise.
Define Dialogue?
Dialogue:
A conversation between two or more people, involving exchange of
ideas, thoughts, and opinions through verbal communication.
Define channel in communication channel?
Channel (in Communication):

A medium or pathway through which information is transmitted

from sender to receiver, such as:

1. Verbal (face-to-face, phone, video call)

2. Nonverbal (email, text, letter)
3. Visual (images, videos, graphs)
4. Audio (radio, podcast)

Examples: phone, email, social media, newspaper.

What is the role of audience In oral presentation?
The role of the audience in an oral presentation:

1. Listens and receives information

2. Provides feedback (nonverbal cues, questions)
3. Interprets and understands the message
4. Responds emotionally or intellectually
5. Asks questions and clarifies doubts

Effective audience engagement enhances presentation success.

Define Accuracy?
[10/13, 6:46 PM] Meta AI: In communication skills, accuracy means:

Conveying correct, clear, and unambiguous information, free from

errors or distortion, ensuring the intended message is received and
understood as intended.
What are the barriers in communication skills?
Physical, Psychological, Cultural, Language, Organizational, and
Personal barriers.
How is verbal communication is differ from non verbal
communication?
Verbal communication uses words (spoken or written), while
nonverbal communication uses facial expressions, body
language, tone, and gestures.
What is the role of supporting sentences?
In a paragraph, supporting sentences:

1. Explain the topic sentence

2. Provide examples or evidence
3. Clarify complex ideas
4. Add depth and detail
5. Reinforce the main point

They support and expand on the topic sentence.

What is the most important part of a job application letter?
The most important part of a job application letter is the opening
paragraph, specifically the first sentence, which should clearly state
the position being applied for and how you found out about the
opportunity.
What points to be considered in international telephoning?
In communication skills, consider these points for international
telephoning:

1. Clarity in speech
2. Avoid slang/jargon
3. Respect time zones
4. Be mindful of cultural differences
5. Use simple language
6. Avoid interruptions
7. Confirm understanding.
How to make introduction of our presentation more attractive?
To make an introduction more attractive:

1. Start with a hook (quote, statistic, or question)

2. Use a personal story or anecdote
3. Create a provocative statement
4. Show a compelling visual
5. Ask a thought-provoking question
6. Use humor
7. Provide a surprising fact

Grab the audience's attention!

How to express our opinion? Give Example?
To express your opinion:

1. Start with "I think/believe/feel"

2. State opinion clearly
3. Provide reasons/evidence

Example:

"I think [opinion], because [reason]."

e.g. "I think solar power is viable, because it reduces emissions."

Define formal sentence?
[10/13, 6:55 PM] Meta AI: Formal sentence:

1. Objective tone
2. Professional language
3. No contractions
4. Proper grammar/punctuation

Used in:

- Business emails
- Reports
- Official documents
- Academic writing
- Presentations

Example: "I appreciate your prompt response regarding the project

proposal."
Why is planning is important in writing a document?
Planning helps clarify ideas, organize content, and ensures a clear
and concise document that achieves its purpose.
Define Drafting?
Drafting: The process of creating a preliminary version of a
written document, such as a letter, report, or proposal, to refine
and finalize later.
What is the process of editing process?
Editing process:

1. Review
2. Revise
3. Refine
4. Proofread
What is the role of technology in the process of presentation
skills?
Technology enhances presentations through:

1. Visual aids
2. Virtual presentations
3. Interactive tools
4. Multimedia.
Define Gesture and Posture?
Gesture: Nonverbal movements of hands, arms, face, and body
that convey emotions and emphasize messages.

Posture: The way you position and hold your body while standing
or sitting, conveying confidence, interest, or disinterest.
How important is fluency in speaking?
Fluency in speaking is crucial as it:

1. Enhances credibility
2. Boosts confidence
3. Improves clarity
4. Engages audience
5. Conveys authority.

Or simply:

Fluency helps effective communication.

How to prepare for an interview?
To prepare for an interview:

1. Research the company

2. Review the job description
3. Prepare answers (common questions)
4. Practice speaking confidently
5. Plan questions to ask

Or simply:

Research. Review. Prepare. Practice. Plan.

Define Thesis Statement
Thesis Statement: A clear, concise sentence that summarizes the
main argument or point of an essay, research paper, or speech.
How could you modify a class fellow behavior?
To modify a class fellow's behavior:

1. Lead by example
2. Open communication
3. Positive reinforcement
4. Constructive feedback
5. Empathy

Or simply:

Model, communicate, and support.

How do you express personal feelings while speaking?
Through tone, facial expressions, body language, and emotional
words.
How would you dress up going for an interview in boys college?
Wear formal attire:

- Suit and tie

- Dress shoes
- Ironed shirt and trousers
- Minimal jewelry
- Neat hairstyle.
How do you communicate over a phone call?
Speak clearly, confidently, and politely:

1. Introduce yourself
2. State purpose
3. Listen actively
4. Respond clearly
5. Confirm details
6. End with courtesy.
Difference between discussion and oral presentation?
Discussion:

- Interactive
- Two-way conversation
- Exchange of ideas
- Informal tone

Oral Presentation:
- One-way communication
- Formal tone
- Prepared speech
- Visual aids.
Differentiate between listening and hearing?
Here's a more detailed answer:

Hearing: The physical process of perceiving sound waves.

Listening: The mental process of understanding, interpreting, and

responding to the message conveyed through those sound waves.

In short, hearing is passive, while listening is active.

Define Emphatic Listening?
Emphatic Listening: Fully focusing on and understanding the
speaker's perspective and feelings, showing attention, interest, and
empathy through:

- Eye contact
- Nodding
- Reflective summarizing

Also known as "Active Listening".

Differentiate between Active listening and Passive Listening?
Active Listening: Engaged, focused, and interactive (e.g., nodding,
asking questions).

Passive Listening: Distracted, indifferent, and non-interactive

(e.g., hearing but not responding).
What is meant by Communication as a process?
Communication as a process refers to the series of steps involved in
conveying and exchanging information, ideas, or messages
between sender and receiver, involving encoding, transmission,
decoding, and feedback.
What is Kinesics in non verbal communication?
Kinesics: Body language, facial expressions, and physical
movements that convey meaning, such as:

- Posture
- Gestures
- Eye contact
- Facial expressions
- Touch.
What is the importance of public speaking?
Public speaking is important because it:

1. Builds confidence
2. Conveys ideas and messages effectively
3. Influences and persuades audiences
4. Enhances career opportunities
5. Develops leadership skills
6. Fosters communication and collaboration
7. Inspires and motivates others.
List the communication networks?
There are 5 main communication networks:

1. Chain Network (linear)

2. Wheel Network (centralized)
3. Circle Network (decentralized)
4. Star Network (hub-and-spoke)
5. All-Channel Network (fully connected)

These networks describe how information flows among individuals

or groups.
What is the role of Language in communication skills?
Language plays a crucial role in communication as it:

1. Conveys meaning
2. Facilitates expression
3. Enables information transmission

Clear language = effective communication.

What are the principals of communication?
The 7 principles of effective communication are:

1. Clarity
2. Conciseness
3. Completeness
4. Correctness
5. Consideration
6. Courtesy
7. Feedback
Define noise?
In communication, "noise" refers to any interference that disrupts
message transmission or understanding, including:
1. Physical (background sounds)
2. Psychological (emotional/mental distractions)
3. Semantic (language barriers)
4. Technical (equipment/transmission issues).
What are different types of interviews?
Here are different types of interviews:

1. Structured
2. Unstructured
3. Behavioral
4. Case study
5. Panel
6. Group
7. Phone
8. Video
9. One-on-one
10. Screening
How language skills are involved in communication?
Language skills are essential for effective communication,
involving:

1. Verbal (speaking, listening)

2. Non-verbal (body language, facial expressions)
3. Written (reading, writing)
4. Comprehension (understanding)

These skills help convey and interpret messages, facilitating clear

exchange of information and ideas.
Differentiate between CV and Resume?
Here's the difference:
CV (Curriculum Vitae):

1. Detailed, comprehensive
2. Typically 2-3 pages
3. Emphasizes education, work history, and achievements
4. Used for academic, research, or professional applications

Resume:

1. Concise, targeted
2. Typically 1-2 pages
3. Emphasizes relevant skills and experience
4. Used for general job applications

In some countries, CV and Resume are used interchangeably.

What is the role of cohesive device in a paragraph?
Cohesive devices connect ideas, words, and sentences in a
paragraph, providing:

1. Unity
2. Coherence
3. Logical flow

Examples include:

1. Transition words (e.g., however, therefore)

2. Pronouns (e.g., he, she)
3. Conjunctions (e.g., and, but)
4. Repetition
5. Synonyms

These devices help readers follow the writer's train of thought.

Define Salutation?
Salutation: A greeting at the beginning of a letter, email, or
message.
What are the elements of application?
Elements of Application:

1. Contact Info
2. Objective/Summary
3. Education
4. Work Experience
5. Skills
6. Achievements
7. References
8. Cover Letter (optional)
Differentiate between formal and informal report?
Formal Report:

1. Structured
2. Objective
3. Detailed
4. Technical language
5. Official tone
Informal Report:

1. Flexible
2. Subjective
3. Concise
4. Simple language
5. Casual tone
What are the stages of writing?
Stages of Writing:
1. Pre-writing
2. Research
3. Outlining
4. Drafting
5. Revising
6. Editing
7. Proofreading
8. Publishing
What is audience analysis?
Audience analysis: Identifying and understanding the
characteristics, needs, interests, and expectations of the intended
audience to effectively communicate and tailor the message.
Define Fact and opinion?
Fact: A statement that can be verified or proven to be true.

Opinion: A personal belief, view, or judgment that cannot be

proven true.
What ate the benefits of engaging in a discussion?
Benefits of engaging in a discussion:
1. Shares knowledge
2. Encourages critical thinking
3. Fosters teamwork
4. Develops communication skills
5. Promotes problem-solving
6. Enhances creativity
7. Builds confidence
8. Encourages active listening.
What are the disadvantages of discussion?
Disadvantages of discussion:

1. Time-consuming
2. Conflict or arguments
3. Dominance by some participants
4. Lack of focus or structure
5. Inefficient decision-making
6. Emotional involvement
7. Miscommunication
8. Distractions or sidetracking.
What is the role of intonation in oral communication?
Intonation in oral communication:

1. Conveys emotions and attitudes

2. Indicates emphasis or importance
3. Signifies questions or statements
4. Shows interest or boredom
5. Regulates pace and rhythm
6. Conveys irony or sarcasm
7. Helps with clarity and understanding
8. Establishes tone and context.
What is the aspect of accuracy In oral communication?
Aspects of accuracy in oral communication:
1. Clarity of message
2. Truthfulness of information
3. Precision of language
4. Avoidance of ambiguity
5. Correctness of facts
6. Consistency of message
7. Relevance to context
8. Freedom from bias.
What is the role of feedback in communication process?
Role of Feedback:

1. Clarifies understanding
2. Confirms receipt
3. Corrects errors
4. Encourages
5. Evaluates effectiveness

Types: Verbal, Nonverbal, Written

Effective Feedback: Timely, Specific, Relevant, Constructive.

Define minimal syllable?
A minimal syllable is a syllable with only one vowel sound,
typically consisting of a single vowel letter or digraph (e.g., "a" in
"cat").
Define PAL?
Peer Assistant Learning (PAL):

Students help each other learn, sharing knowledge and skills.

Benefits: Improved academics, confidence, retention.

Roles: Helper, Learner.

Define interview?
Interview:

A structured conversation to:

1. Gather information
2. Assess qualifications
3. Explore opinions/experiences

Types: Job, Research, Media, Informal.

What are the qualities of good communication?
Good communication has:

1. Clarity
2. Conciseness
3. Accuracy
4. Respect
5. Active Listening
6. Clear Feedback.
Define topic sentence?
Topic sentence: A sentence that states the main idea of a
paragraph or text.
Define seminar?
Seminar: A meeting or presentation where experts share
information and discuss topics with a group.
What is meant by narrowing down a topic?
Narrowing down a topic: Limiting a broad subject to a specific,
manageable area of focus for research or discussion.
What is oral fluency?
Oral fluency: The ability to speak clearly, smoothly, and
confidently, with ease and accuracy.
What is accuracy in written communication?
Accuracy in written communication: Correctness in facts, spelling,
grammar, punctuation, and syntax.
Why communication is inevitable?
Communication is inevitable because it is essential for human
interaction, expression, and connection. We communicate to
survive, build relationships, share ideas, and convey needs.
What are the components of non verbal communication?
Components of non-verbal communication:

1. Body Language
2. Facial Expressions
3. Eye Contact
4. Tone of Voice
5. Posture
6. Gestures
7. Proximity (Space)
8. Touch.
​How to overcome barriers of communication?
To overcome barriers of communication:

1. Be clear and concise.

2. Listen actively.

3. Use simple language.

4. Avoid assumptions.

5. Ask for feedback.

6. Use appropriate
body language.

What is extemporaneous mode of communication?

Extemporaneous mode of communication is speaking
spontaneously, without preparation or scripting, but with some
prior knowledge or outline.
Example: Impromptu speeches, interviews, or conversations.
What are different types of interviews?
Types of interviews:

1. Structured
2. Unstructured
3. Semi-structured
4. Panel
5. Phone
6. Video
7. Behavioral
8. Group
9. Informal
10. Formal