Module Title: Maintain and Repair Digital Copier Machine Doc.

No: 001
LG-KOICA Hope TVET College

TROUBLESHOOTING DIGITAL COPIER

COMMON PROBLEMS OF DIGITAL COPIER (CANON)
#1. SCANNER PART PROBLEMS
NO PROBLEMS CAUSES OF PROBLEM SOLUTION
1 Scan but no print Replace reader controller/
Reader controller/ADC /Board
2 Prepare to scan ADC Board
3 E-225 (Canon)
Contact Sensor (CS) Replace Contact sensor (CS)
4 E-22(hp)
#2. PRINTER PART PROBLEMS
#2.1 PRINT/IMAGE QUALITY PROBLEMS
Incorrect copy density setting • Correctly set the copy density
Moist paper or not of the recommended • Use the recommended paper type
type fresh out of package
Dirty mirrors/lenses in the laser unit • Clean the Laser unit
Faulty contact sensor • Clean/replace the contact sensor
Drum exposed to the light • Replace
• Clean the HV leaf spring
False connection to the Developing unit
Light image/ • Check the HV PCB.
5
Too Light image/ • Clean the HV leaf spring
False connection to the TCR
• Check the HV PCB.
• Clean the HV leaf spring
False connection to the DC controller PCB.
• Check the HV PCB.

Image processor PCB. • Replace

High voltage PCB • Replace

DC controller PCB • Replace
Laser didn't write • Replace the Laser unit
• Check HV PCB
No developing bias voltage • Check the HV leaf spring
No Image • Change the developing unit
6 /Blank Image / • Check HV PCB
/White print/ No high voltage to the TCR • Check the HV leaf spring
• Change the TCR
Drum unit • Replace the drum unit
DC Controller PCB • Replace the DC controller PCB
False Connection to the PCR
7 Black Background (At 0% charging = very dark background, • Check the connection
At 50% charging = black background,

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 Module Title: Maintain and Repair Digital Copier Machine Doc. No: 001
LG-KOICA Hope TVET College

At 100% charging = white background)

[HV Board problem]
Full of waste toner • Remove waste toner
The contact sensor fails to go on • Replace the contact sensor
Drum unit • Replace the drum unit
8 Solid black
Developing unit • Replace the Developing unit
/Full Black Image/
No Primary charge • Check HV Board or PCR
DC Controller PCB • Replace the DC Controller PCB
The transfer charging roller
• Clean the transfer charger
coated with foreign matter
Dirty mirrors/lenses or foreign matter in the
White Stripes • Clean the Laser unit
LASER UNIT (e.g. cockroaches)
(White vertical lines) Scratch on the fuser film(circle) • Replace fuser film
9
Perpendicular to the
Scratch on the Pressure roller (circle) • Replace pressure roller
drum/
Scratch on the developing cylinder (circle)
• Replace
[due to deformed dr. blade]
Lack of toner • Add toner or replace
Scratch on the OPC (Circle) • Replace the OPC drum
Black Stripe/s Contact sensor (rod lens array) • Clean the rod lens array /CIS/
(Black vertical lines)
10 Deformed cleaning blade • Replace Cleaning Blade
(Perpendicular to the
drum) Deformed DR. Blade • Replace the Dr. Blade
Worn out of Magnetic sleeve • Replace Magnetic Sleeve
CIS unit defective • Replace the CIS unit
11 White horizontal lines
Clogged print head (for inkjet printers) • Clean or replace the print-head.
Standard white plate or copy board glass • Clean, if the problem persists
soiled replace
Reader unit power supply, Inverter PCB,
Black Horizontal REPLACE
12 flickering scanning lamp…
Lines
Scanning lamp soiled or defective Clean/REPLACE
Scratch on the OPC (horizontal) REPLACE
Upper fixing roller REPLACE
13 One Black Line Lower wiper/recovery blade deformed Replace drum unit
PCR (about 9 even spots) Replace the PCR
Developing/magnetic roller/sleeve (about 7
Replace Magnetic Sleeve
even spots)
Even Spotting Fuser film (5 even spots) Replace
14
(White or black?) Scratch on the OPC drum
Replace OPC drum
(2 or 3 even spots)

Dirt on the Original copy board glass Clean the copy board glass

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 Module Title: Maintain and Repair Digital Copier Machine Doc. No: 001
LG-KOICA Hope TVET College

TCR Replace
15 Uneven Spotting Toner quality problems Replace or refill toner
Dirty copy paper
Back side of the copy Lower fixing roller
16 Clean or replace
paper is soiled Pickup roller
TCR
Expired Toner Remove/Replace toner
17 Raster OPC is not discharged due to connection
Adjust
problem
Expired PCR Replace PCR
Expired Fuser Film Replace Fuser Film
To identify whether the problem is primary charger or fuser film, perform the
(half engine test)
18 Ghosting
1. Order test page/ start copy
2. Open the front door or turn off the power
3. Take out the drum unit and see the image on the OPC
4. If ghosting appears on the OPC the problem lies on PCR
5. Otherwise, the problem lies on the fuser film
19 False Data Print Formatter board stacking problem Restore/replace formatter board
Improper placement of original Place the original correctly.
Adjust the leading edge for the
The copy has displaced ADF ADF as instructed in the ADF
registration. (Leading Service Manual.
20 edge, excessive margin/
Pickup roller, Feed roller, Separation roller Replace the roller in question.
no margin)
Registration clutch, Replace the registration clutch.
Page margin shift
Formatter Board Problem Replace Formatter board
DC controller PCB Replace the DC controller PCB.
21 Poor fixing Check the fixing unit Replace the faulty part
Poor contact of connector on the DC
Connect the connectors securely
controller PCB
22 Distorted image
Laser scanner unit Replace
DC controller PCB Replace
23 Black Background
24 White/ Light Image High Voltage (HV) Board Problem Replace HV Board
25 Inverted Background
#2.2 MECHANICAL PROBLEMS

Curled paper Correct the curling

Pickup Jam Wrong paper type Use recommended paper type
26
(Multifeeder/Cassette) The cassette and paper size lever does
Correct the fault
not set correctly

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 Module Title: Maintain and Repair Digital Copier Machine Doc. No: 001
LG-KOICA Hope TVET College

Pick up roller, worn, deformed or soiled Clean/replace

Sensor spring incorrectly mounted Mount the sensor correctly
Damaged gear Replace
Pickup clutch/solenoid Replace
DC controller PCB Replace the DC controller PCB
Wrong paper type Try recommended paper type
Registration roller soiled, worn or
Clean/replace
deformed
(Is the flag and wiring of the
Correct or replace the sensor
registration paper sensor normal?)
Foreign matters/burrs in the feeding
27 Remove it
Transfer/Feeding Jam assembly
Transfer roller doesn’t rotate smoothly Replace the roller or its gear
• Check the connector on the DC
Registration clutch controller PCB to the reg. clutch
• Replace the registration clutch
Dc controller PCB Replace
Delivery sensor • Correct or replace the sensor
28 Fixing/Delivery Jam Fixing Assembly • Correct or replace the fixing
assembly
DC controller PCB • Replace the DC controller PCB
Print one page then display
Adjust Cassette paper size
29 “load correct paper” or Cassette paper size adjustment Problem
adjustment
“paper jam”

Broken/Stacked pickup assembly gear Replace/grease

Wrong paper type Replace new paper

Pickup clutch/solenoid Replace

30 Pickup Fails Wear/cracking of pickup roller Replace the pickup roller

Fixing delivery roller/sensor damaged Replace
Replace the multi-feeder
tray/cassette, if the problem is still
DC controller PCB
there, then replace the DC
controller PCB
There is more paper than allowed
(cassette)
Feeding Fault
31 Check the separation roller or
(Double Feeding)
separation roller spring worn or Replace
deformed

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 Module Title: Maintain and Repair Digital Copier Machine Doc. No: 001
LG-KOICA Hope TVET College

Manual feed separation pad worn Replace the separation pad or the
(Multi-feeder tray) separation pad pressure spring
Curled paper/wrong paper type Use the correct paper type
Feed roller, registration roller, feeding • Clean the part
guide soiled • Replace the parts if scratched
32 Feeding Fault (Wrinkling) • Clean the unit
• Execute fixing roller cleaning in
Fixing assembly soiled, worn or
the user mode
deformed
• if the problem persists replace
the fixing assembly/unit.
Stacked/ broken flag or false connection
33 Mechanical sensors Correct the problem
of wiring
Feed roller, registration roller, feeding
Clean the soiled area
guide coated with paper lint or dust
34 Skew
The spring of registration roller
Correct the spring or replace it
displaced

#2.3 ELECTRICAL PROBLEMS

LV Power supply Check/replace

35 Fully/partially dead Copier
DC controller PCB Check the connection & replace

LV power Supply Repair/replace LV power supply

36 Longer Warm up time Replace fixing lamp
Fixing heater low temperature
/Heat element/
37 Restart Formatter board problem Repair/replace Formatter board
38 Control Key Control Key out of order Repair or replace Control panel
“Update Firmware”
39 “Download standby” Operating system Download and update the firmware
“BIOS mode”

Cable broken or disconnected Correct the problem

Reader unit (CIS) fails to
40 CISHP sensor Check the CISHP sensor
move forward/reverse
Check the operation and
Reader motor
connection of the reader motor

#2.4 ERROR CODES (CANON)

41 E-010/E011 Main Motor Problem Replace

42 E-805 Fixing Fan problem Replace
43 E-808 Thermistor Sensor Problem Replace-Reset

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 Module Title: Maintain and Repair Digital Copier Machine Doc. No: 001
LG-KOICA Hope TVET College

44 E-261 DC controlling Board Stacking problem Replace-Reset

45 E-030 Counter Problem Replace
46 E-019 Full of Waste Tonner Remove Waste Toner
47 E-100/110 Laser Writer Problem Replace Laser unit
Broken Fuser Film Replace Fuser Film
Worn Out Fuser Grease Lubricate
48 E-007/014
Worn out Pressure Roller Replace Pressure Roller
Worn out Bushier Replace Bushier
Low Voltage Board TRIAC Problem
49 E-001 Replace LV Board or TRIAC
(High Heat)
Thermal Switch Problem Replace
50 E-000/E-001/E-002/E-003/
Heating Element Problem Replace
Paper detecting switch
Replace TACT switch
"Load Paper" or (Tact switch problem)
“Add paper” The cassette is not fitted correctly Fit the cassette correctly
51
message fails to go off but The paper size lever is displaced or
cassette is full Correct the fault
damaged
Cassette/ multi feeder Paper sensor Replace
“Correcting”
Low Toner or Loose Connection of -Refill or Replace Toner
52 "Please Wait"
Toner Bottle -Adjust the Loose Connection
"Mixing Toner"
"Prepare Toner"
53 Developing assembly Replace the Developing assembly
"Out of Toner"
Drum ground plate is not connected with
54 "Insert Drum Unit" Fit the OPC drum properly
the aluminum base.
“Paper Jam” message fails Paper sensors Replace the faulty paper sensor
55
to go off DC controller PCB Replace the DC controller PCB
The drum unit is full of waste toner Remove the waste toner
“Waste toner full”
56 No connection b/n DC controller PCB
message doesn’t go off Correct the connection
and the waste toner case full sensor

#2.5 SERVICE MODE

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 Module Title: Maintain and Repair Digital Copier Machine Doc. No: 001
LG-KOICA Hope TVET College

HOW TO ENTER SERVICE MODE for

2318/2420/2318L/2320/C3325I COPIERs
Step 1: Press and release the "User Mode" or " * " (asterisk) key
Step 2: Press and hold the "2" and "8" keys simultaneously.
Hold the keys for at least one second.
Step 3: Press and release "User Mode" to enter the service mode.
A "1" will appear on the control panel to indicate success.
Step 4: Input the number that corresponds to the service mode you want to enter.
Press "Start" to confirm the selection and enter the service mode.
Canon provides a chart of service modes in the service manual and user guide.
Step 5: Press and release "Reset" button to exit service mode and return to
normal operation
1600 COPIER (*…2…8…ID)
2016/2018/2020 COPIER (*…2…8…*)
2318/2318L/2320/2420 COPIER (*…2&8…#) OR
2318/2318L/2320/2420 COPIER (*…#...*)
2002/2202N/2204 COPIER (*…reset key…back key…*)
How to reset error in service mode e.g., ir2202
Step1: Turn on the copier
Step2: Press setting key
Step3: Press reset key
Step4: Press back/return key
Step5: Press setting key again
Step6: In service mode screen go to copier
Step7: Go to function
Step8: Go to clear
Step9: Select error
Step10: Switch off the copier
Step11: Switch on the copier
How to reset password in service mode e.g., ir2202
Step1: Turn on the copier
Step2: Press setting key
Step3: Press hashtag key
Step4: Press setting key again
Step5: In service mode screen go to clear data
Step6: Go to service data clear
Step7: Go to password clear
Step8: Select yes
Step9: Switch off the copier
Step10: Switch on the copier

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 Module Title: Maintain and Repair Digital Copier Machine Doc. No: 001
LG-KOICA Hope TVET College

How to clean the feeder/ADF automatically

Step1: Turn on the copier
Step2: Press setting key “Additional function”
Step3: Select clear feeder
Step4: load 10 sheets of A4/letter in the feeder/ADF
Step5: Select start to start cleaning (it takes approximately 68 seconds)
Step6: Press setting key to close the menu
How to clean the fixing unit automatically
Step1: Turn on the copier
Step2: Press setting key “Additional function”
Step3: Select clear fixing unit
Step4: load 10 sheets of A4/letter in the feeder/ADF
Step5: Select start to start cleaning (it takes approximately 68 seconds)
Step6: Press setting key to close the menu

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 Module Title: Maintain and Repair Digital Copier Machine Doc. No: 001
LG-KOICA Hope TVET College

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 Module Title: Maintain and Repair Digital Copier Machine Doc. No: 001
LG-KOICA Hope TVET College

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 Module Title: Maintain and Repair Digital Copier Machine Doc. No: 001
LG-KOICA Hope TVET College

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 Module Title: Maintain and Repair Digital Copier Machine Doc. No: 001
LG-KOICA Hope TVET College

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 Module Title: Maintain and Repair Digital Copier Machine Doc. No: 001
LG-KOICA Hope TVET College

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 Module Title: Maintain and Repair Digital Copier Machine Doc. No: 001
LG-KOICA Hope TVET College

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