Resume of Rahul Mishra

Curriculum Vitae
RAHUL MISHRA H. No. F9/352, Geetsheel

Bharat Marg, Chitrakoot, Sector 9
Vaishali Nagar, Jaipur – 302021
Mobile: +91 9828548885
E-mail: rahulmishra.mishra5@gmail.com
CAREER CONTOUR
Infosys BPM Ltd. (February 2022 -Till date)
Role & Responsibilities: Assistant Manager
❑ Working in the US Mortgage process of Pre-purchase audit review, wherein the team is majorly
responsible for verifying each mortgage related document and to assure that it is meeting our
investor’s guidelines for FHA, USDA, VA & Conventional loans.
❑ Additionally, taking care of Title Review process to verify the UCC, LIEN and DEED details.
❑ Handling a team of 30 teammates.
❑ Managing training, certification and quality program for improvement of specific processes.
❑ Identifying required training for team mates as per the process requirement and training
implementation for the specific process to ensure competency development across domain,
operations and behavioural.
❑ Monitoring daily dashboards and conducting daily huddles to prioritize for the day, weekly SLA
review with the team, provides guidance and support to the team in order to ensure delivery
probability.
❑ Monitoring process compliance and periodically update SOP changes as required as part of the
quality plan and ensure adherence to process steps.
❑ Taking monthly One-on-One with all teammates and resolving their issues, if any.
❑ Nominating teammates for R&R on the basis of their monthly & quarterly performance.
❑ Publishing daily, weekly and monthly production, performance & other engagement level reports.
❑ Implements corrective actions based on review, monitors and controls billing loses, reduces
buffer to meet financial objectives
❑ Handling Client calls and managing the updates
❑ Providing weekly and monthly reviews to the Managers
BMTG Advisors India Pvt. Ltd. (December 2019 – February 2022)
Role: Special IC
❑ Was working in Collateral-HOI Refinance.

❑ Verifying insurance documents completely as per the Insurance guidelines
❑ Contacting the agent through calls and emails for required documents to clear the file including
updated insurance policy.
❑ Working on multiple complicated tasks which were pended from other ICs.
Infosys BPM Ltd. (August 2016 – December 2019)
Role & Responsibilities: Process Specialist (Aug. 2016 to Sept. 2018) / Team Leader (Oct. 2018
to Dec. 2019)
❑ Was working in the US Mortgage process of Pre-purchase audit review, where I was verifying
each mortgage related document and assure that it is meeting our investor’s guidelines.
❑ Managed a successful domestic transition of a new process and trained new teammates in other
locations.
❑ Handled a team of 20 teammates.
❑ Allocates work and shifts to team members to achieve production targets
❑ Diagnoses the gaps in the existing process, identifies opportunities for improvement and
implements the reengineering initiatives to meet client and internal commitments on a continuous
basis.
❑ Implements the improvement plan to enhance customer satisfaction
❑ Prepares the team level and process level requirements for self-assessment for the specific process
❑ Managing client relationship and meeting their expectations up to the mark
❑ Tracking weekly and monthly performance for the team
❑ Managing the workflow and ensuring the TAT to be met for all cases
❑ Auditing the work performed by Offshore
Infosys BPM Ltd. (April 2008 – December 2015)
Role & Responsibilities: Process Specialist
❑ Was working in the US Residential Mortgage process as Pre-Underwriter.

❑ Managing client relationship and meeting their expectations up to the mark
❑ Tracking weekly and monthly performance for the team
❑ Managing the workflow and ensuring the TAT to be met for all cases
❑ Providing process training to the new team members
❑ Handling Client calls and managing the updates
❑ Auditing the work performed by Offshore
❑ Providing weekly and monthly reviews to the Managers
❑ Publishing daily, weekly and monthly production and performance report for the team
❑ Resolving the queries and issues of team members by coordinating with different departments
Role & Responsibilities: Executive / Sr. Process Executive
❑ Was working for Commercial Credit Services LOB

❑ Responsible for daily production and audits on Executive role
❑ Providing training to the new team members
❑ Communicating with clients, handling conference calls providing updates to the team
❑ Processing critical processes which need extensive care while processing
❑ Conducting refresher trainings for the existing team members
❑ Managing quality dashboard for the team
❑ Internal QC and Audits for all sub processes
❑ Distributing audits and maintaining daily, weekly and monthly dashboards
❑ Providing weekly and monthly reviews to the managers
ACHIEVEMENTS
❑ Banking T-100 Domain Certified

❑ Mortgage T-100, T-200 Domain Certified
❑ 1-time winner of Client award for team management, process knowledge and setup new process
in a very short time of period.
❑ 2 times winner of I-STAR Award for process knowledge, team management, assistance and
training.
❑ Excellence Award for team management and assistance.
❑ 2 times winner of Individual Extra Miler Award to handle high volume of client requests along
with Excellency to maintain client satisfaction and achieve team goals even when the process was
on fire.
❑ 11 times winner of SPOT Award for successfully handling the whole process in a short period of
time and training.
ACADEMIC QUALIFICATION
❑ Junior Management Leadership Program from Welingkar Institute of Management Development

& Research, Bangalore in 2019
❑ MBA in Finance from SMU in 2014
❑ Bachelors in Arts from M.D.S. University, Ajmer in 2007
❑ Senior Secondary from Rajasthan Board, Ajmer in 2002
❑ Secondary from Rajasthan Board, Ajmer in 2000
PERSONAL DETAILS
Name : Rahul Mishra
Father’s Name : Mr. Sushil Mishra

Date of Birth : January 15th, 1985
Languages Known : English, Hindi
DECLARATION
I hereby state that the above mentioned details are true to the best of my knowledge. Given a chance, I
assure you of my best skills.
Place: Jaipur
Date : (Rahul Mishra)

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Curriculum Vitae

RAHUL MISHRA H. No. F9/352, Geetsheel

Infosys BPM Ltd. (February 2022 -Till date)

Role & Responsibilities: Assistant Manager

BMTG Advisors India Pvt. Ltd. (December 2019 – February 2022)

❑ Was working in Collateral-HOI Refinance.

Infosys BPM Ltd. (April 2008 – December 2015)

Role & Responsibilities: Process Specialist

❑ Was working in the US Residential Mortgage process as Pre-Underwriter.

Role & Responsibilities: Executive / Sr. Process Executive

❑ Was working for Commercial Credit Services LOB

❑ Banking T-100 Domain Certified

❑ Junior Management Leadership Program from Welingkar Institute of Management Development

Name : Rahul Mishra

Father’s Name : Mr. Sushil Mishra

Date : (Rahul Mishra)

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