AARTHI M

H E A D O F P R O D U C T

CONTACT 01 PROFESSIONAL PROFILE

+91-9176632432 Strategic product leader with 10+ years in technical development

and Product Management. Proven ability to leverage analytics to
aarthi.manohar19@gmail.com optimize business performance and drive growth.
Chennai, Tamil Nadu Strong interpersonal skills and committed to identify user needs
more effectively and create solutions that resonate with customers.
🌐 www.linkedin.com/in/aarthi-m

EXPERTISE 02 EXPERIENCE

Collaborative Leadership 2018 - Present

Computer Age Management Services
Critical Thinking
Head Of Product - Mutual Fund Products
Figma/Balsamiq - UI/UX
Elevated from Associate Product Manager to Head of Product
Articulation/Orchestration in 6 years, assuming full ownership of the Mutual Fund R&TA
PL/SQL for data analysis platform
Agile Methodology Spearheaded process automation of core Mutual Fund RTA
processes and revolutionized operational workflows. Achieved
PL/SQL for data analysis
90% efficiency and 50% reduction in manpower by
Jenkins, API, AI, ML transitioning from process-driven applications to a platform-
Stakeholder Engagement centric model.
Programming Basics Demonstrated ability to conceptualize and develop innovative,
industry-leading solutions from zero-to-one
Product Marketing/Sales
Recruited and led a high-performing product team of 10+
LANGUAGE individuals from top tier institutes (like IIM), fostering a culture
of innovation and excellence to drive organizational goals.
English
Hindi 2013 - 2018
Tamil TATA Consultancy Services
System Engineer
EDUCATION
Delivered robust software solutions using Mainframe
2009 - 2013 technologies and Oracle databases, contributing to new
B.E. (Instrumentation) insurance product introduction and maintenance.
Provided expert-level technical support to ensure system
SRM Easwari Engineering College
uptime and optimal performance, resolving complex issues
with minimal downtime. This led to 50% reduction in the TAT
INTEREST
to resolve issues across all severity.
Travelling Developed a strong understanding of client needs through
Resin Art direct interaction and problem-solving, fostering long-term
client relationships.
WORK EXPERIENCE IN COMPUTER AGE MANAGEMENT SERVICES
Conducted in-depth analysis of core processes to identify automation opportunities. Implemented strategic
automation solutions for Reconciliation, Unit Allotment, and Brokerage Commission, resulting in a 90% reduction
in manual effort.
Successfully managed a suite of integrated products and services, including a CRM, transaction acceptance
applications, a transaction processing engine, a reconciliation platform, a brokerage/commissioning engine, and a
statement/report generation tool. Implemented performance optimizations to enable the platform to handle 2
million transactions daily with minimal latency.
Demonstrated strong understanding of SEBI and AMFI regulations. Successfully implemented regulatory changes
within the Mutual Fund platform, ensuring compliance and minimizing operational risks.
Mapped and documented the end-to-end process for Mutual Fund transactions, including order entry, trade
execution, settlement, and reconciliation.
Led the ideation and development of a SaaS product to automate reconciliation processes for businesses.
Conducted extensive market research and competitor analysis to define a compelling product vision and roadmap.
Successfully launched the Minimum Viable Product (MVP) within 4 months. Achieved a significant milestone of
10 crore in recurring revenue.
Led the creation of innovative solutions like Smart Statements and Instant Unit Allotment, significantly enhancing
the mutual fund customer experience.
Developed a robust Aadhaar-based verification system by integrating with KYC and UIDAI. Significantly reduced
fraud by 90% through real-time verification of customer identities.
Recruited and mentored a high-performing product management team of 10+ individuals from top-tier
institutions like IIM. Empowered the team to take ownership of product strategies, roadmaps, and execution.
Launched an NLP-powered chatbot to enhance customer experience and drive sales. Improved customer
satisfaction by offering quick and accurate responses to customer queries.
Created persuasive presentations to communicate the value proposition and strategic impact of new product
ideas to senior leadership.
Effectively managed a diverse client portfolio of 20+ businesses, understanding their unique needs and
expectations. Collaborated closely with clients to align their requirements with the product roadmap, prioritizing
features based on business impact and technical feasibility. Negotiated effectively with clients to balance their
needs with product constraints, ensuring timely delivery and customer satisfaction.
Successfully implemented a robust MicroStrategy-based MIS platform to automate the generation of over 8000+
reports for regulators, clients, and third parties.
Implemented an umbrella of Monitoring dashboards for Business Operations, Auditors & Regulators, Tech
support teams. This has enabled to proactively identify Process/Data/Technical glitches in the platform and
improve the health of the product.
Efficiently managed the delivery of multiple client projects and products by prioritizing tasks, optimizing resource
allocation, and effectively managing project timelines.
Best Employee for 3 consecutive years for delivering critical projects.
MD’s Honor Award in 2023 for demonstrating leadership by example and an owner’s mindset at CAMS.

WORK EXPERIENCE IN TCS

Successfully delivered robust software solutions leveraging Mainframe and Oracle technologies, supporting the
introduction and maintenance of new insurance products.
Provided expert-level technical support, resolving complex issues efficiently and minimizing system downtime.
Achieved a 50% reduction in the average resolution time for incidents across all severity levels.
Led a team of 4 developers in the development of AssistMe – a CRM utility to support customer queries and
workflow management.
Developed and delivered insightful presentations to senior management, highlighting key analytical findings and
recommendations.
Handled UK and US based clients in technical support roles
Mentored and coached junior developers.
Ensured adherence to coding standards and best practices.