Edit_ES__UNIT_1_Communication_Skills (1)

Unit 1 Communication Skills
Session 1 : Methods of Communication Write in CW
1. Write various elements of a communication cycle.
ANS :
Various elements of a communication cycle are :-
Sender: the person beginning the communication.
Message: the information that the sender wants to convey.
Channel: the means by which the information is sent.
Receiver: the person to whom the message is sent.
Feedback: the receiver’s acknowledgement and response to the message.
2. Multiple choice questions Read the questions carefully and circle the letter(s) (a), (b), (c)
or (d) that best answer(s) the question. (Note: There can be more than one correct choice)
1. Which of the following is NOT an element of communication within the

communication process cycle?
(a) Channel (b) Receiver (c) Sender (d) Time
2. You need to apply leave at work? Which method of communication will you use?
(a) e-mail (b) Poster (c) Newsletter (d) Blog
3. By which action can senders send their messages in non verbal way?
(a) Gestures (b) Speaking (c) Reading (d) Writing
3. List different methods of communication
ANS :
 Face-to-face informal communication

 e-mail
 Notices/Posters
 Business Meetings
 Other Methods - social networks, message, phone call for communication,
newsletter, blog, etc.
Session 2 Verbal Communication
1. Explain type of verbal communication.
ANS :
- Interpersonal Communication : This form of communication takes place between two

individuals and is thus a one-on-one conversation. Example, Two friends discussing
homework
- Written Communication : This form of communication involves writing words. It can be
between two or more people. Example, Writing a letter to grandmother enquiring about
health
- Small Group Communication : This type of communication takes place when there are
more than two people involved. Example, Board meetings
- Public Communication : This type of communication takes place when one individual
addresses a large gathering. Example, Public speeches by dignitaries
2. Multiple choice questions

1. Which of the following is an example of oral communication?
(a) Newspapers (b) Letters (c) Phone call (d) e-mail
2. What are the types of words we should use for verbal communication?
(a) Acronyms (b) Simple (c) Technical (d) Jargons
3. Why do we use e-mails?
(a) To communicate with many people at the same time.
(b) To share documents and files.
(c) To talk to each other in real-time.
(d) To keep a record of communication.
Session 3: Non-verbal Communication
1. Write a short note on non-verbal communication.
ANS :
Non-verbal communication is the expression or exchange of information or messages
without using any spoken or written word. In other words, we send signals and messages to
others, through expressions, gestures, postures, touch, space, eye contact and para language.
2. Write a short note on visual communication.
ANS :
Visual communication proves to be effective since it involves interchanging messages

only through images or pictures and therefore, you do not need to know any particular
language for understanding it. It is simple and remains consistent across different places.
3. Draw any five common signs used for Visual Communication. Explain what each
conveys and where did you see it?
ANS :
4. Multiple choice questions

1. Which of these is a positive (good) facial expression?
(a) Frowning while concentrating
(b) Maintaining eye contact
(c) Smiling continuously
(d) Rolling up your eyes
2. What does an upright (straight) body posture convey or show?

(a) Pride
(b) Professionalism
(c) Confidence
(d) Humility
3. Which of these is NOT an appropriate non-verbal communication at work?
(a) Keeping hands in pockets while talking
(b) Talking at moderate speed
(c) Sitting straight
(d) Tilting head a bit to listen
4. Which of the following statement is true about communication?
(a) 50% of our communication is non-verbal
(b) 20% communication is done using body movements, face, arms, etc.
(c) 5% communication is done using voice, tone, pauses, etc.
(d) 7% communication is done using words
5. Put a X mark against the actions below which are examples of bad non-verbal
communication.
• Laughing during formal communication - X
• Scratching head - X
• Smiling when speaking to a friend
• Nodding when you agree with something
• Standing straight
• Yawning while listening - X
• Sitting straight
• Maintaining eye contact while speaking
• Biting nails - X
• Firm Handshake
• Clenching jaws - X
• Looking away when someone is speaking to you - X
• Intense stare – X
Session 4: Communication Cycle And Importance Of Feedback
1. Explain the importance of feedback

Ans: Feedback is the final component and one of the most important factors in the
process of communication.
a. It validates effective listening: The process providing feedback knows and understand
that their feedback provides some value.
b. It motivates: It motivates people to build better work relationship and continue good
work.
c. It boosts learning: To remain focused on goals and plan better .
d. It improves performance: It helps to form better decisions to improve and increase
performance.
2. Types of Feedback?
a. Positive Feedback
b. Negative Feedback
c. No Feedback
Session 5: Barriers To Effective Communication
1. 7C’s of Effective Communication

Ans: Clear, Concise, Concrete, Correct, Coherent, Complete, Courteous
2. Which are the barriers to effective communication.

Ans: Physical Barriers
Linguistic Barriers
Interpersonal barriers
Organisational Barriers
Cultural Barriers
Session 6: Writing Skills -Parts of Speech
1. List different punctuation marks.

Ans: (.)Full stop, (,) Comma, (?) Question mark, (!) Exclamation mark,
(‘) Apostrophe.
2. Explain Parts of speech with example

Ans: a. Noun- Kavita bought a book. Kavita and book are nouns.
b. Pronoun- Kavita bought a book. She has a great book collection. She is used in
place of the noun Kavita
c. Adjective- Kavita bought a best selling book. Best selling is an adjective
d. verb- Kavita buys a new book every month. Here buys is a verb that tells about
kavita’s action.
e. Adverb- Kavita quickly read her book. Quickly tells about the action of Kavita.
Session 7: Writing Skills -Sentences
1. State parts of sentences.

Ans: a. Subject- Person or thing that performs an action
b. Verb- Describes the action
c. Object- Person or thing that receives the action.
2. Types of sentences.
Ans: a. Active Sentence
b. Passive Sentence

Edit_ES__UNIT_1_Communication_Skills (1)

Uploaded by

Copyright:

Available Formats

Edit_ES__UNIT_1_Communication_Skills (1)

Uploaded by

Document Information

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Edit_ES__UNIT_1_Communication_Skills (1)

Uploaded by

Copyright:

Available Formats

Unit 1 Communication Skills

Session 1 : Methods of Communication Write in CW

1. Write various elements of a communication cycle.

Various elements of a communication cycle are :-

Sender: the person beginning the communication.

Message: the information that the sender wants to convey.

Channel: the means by which the information is sent.

Receiver: the person to whom the message is sent.

Feedback: the receiver’s acknowledgement and response to the message.

1. Which of the following is NOT an element of communication within the

3. List different methods of communication

 Face-to-face informal communication

Session 2 Verbal Communication

1. Explain type of verbal communication.

- Interpersonal Communication : This form of communication takes place between two

2. Multiple choice questions

(a) Acronyms (b) Simple (c) Technical (d) Jargons

3. Why do we use e-mails?

(a) To communicate with many people at the same time.

(b) To share documents and files.

(c) To talk to each other in real-time.

(d) To keep a record of communication.

Session 3: Non-verbal Communication

1. Write a short note on non-verbal communication.

2. Write a short note on visual communication.

Visual communication proves to be effective since it involves interchanging messages

4. Multiple choice questions

2. What does an upright (straight) body posture convey or show?

Session 4: Communication Cycle And Importance Of Feedback

1. Explain the importance of feedback

Session 5: Barriers To Effective Communication

1. 7C’s of Effective Communication

2. Which are the barriers to effective communication.

Session 6: Writing Skills -Parts of Speech

1. List different punctuation marks.

2. Explain Parts of speech with example

1. State parts of sentences.

You might also like