Lean Principles: Being Fast, Flexible, Economic Author: DR Rhys Rowland-Jones
Lean Principles: Being Fast, Flexible, Economic Author: DR Rhys Rowland-Jones
Lean Principles
Author:
Dr Rhys Rowland-Jones
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Lean Principles
Session Plan:
• What is lean?
• How does lean work?
• Who is lean applicable to?
• 5 principles of lean
• The Toyota Production System
• Taiichi Ohno’s 7 Wastes
• 7 service wastes
• 5 S’s
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Lean Principles
What is lean?
• Lean manufacturing was developed by the Japanese automotive industry,
with a lead from Toyota and utilising the Toyota Production System (TPS),
following the challenge to re-build the Japanese economy after World War
II.
• The concept of lean thinking was introduced to the Western world in 1991
by the book “The Machine That Changed the World” written by Womack,
Jones, and Roos.
• Lean is a philosophy that seeks to eliminate waste in all aspects of a firm’s
production activities: human relations, vendor relations, technology, and the
management of materials and inventory.
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Lean Principles
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Lean Principles
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Lean Principles
5 principles of Lean
• Value - specify what creates value from the customer’s perspective.
• The value stream – identify all the steps along the process chain.
• Flow - make the value process flow.
• Pull - make only what is needed by the customer (short term response to
the customer’s rate of demand).
• Perfection - strive for perfection by continually attempting to produce
exactly what the customer wants.
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Lean Principles
Value
Any process that the customer would be prepared to pay for that
adds value to the product.
– The customer defines the value of product in a lean supply chain.
– Value-adding activities transform the product closer to what the
customer actually wants.
– An activity that does not add value is considered to be waste.
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Lean Principles
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The Value Stream
Lean Principles
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Lean Principles
Flow
• Using one piece flow by linking of all the
activities and processes into the most
efficient combinations to maximize value-
added content while minimizing waste.
• The waiting time of work in progress between
processes is eliminated, hence adding value
more quickly.
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Lean Principles
Pull
• Pull = response to the customer’s rate of demand i.e. the
actual customer demand that drives the supply chain.
• Based on a supply chain view from downstream to
upstream activities where nothing is produced by the
upstream supplier until the downstream customer signals
a need.
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Lean Principles
Perfection
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Lean Principles
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Lean Principles
3. The pathway for every product and service must be simple and
direct.
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Lean Principles
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Lean Principles
7 Service Wastes
Source – John Bicheno, Lean Toolbox (2003)
• Delay – customers waiting for service.
• Duplication – having to re-enter data, repeat details etc.
• Unnecessary movement - poor ergonomics in the service encounter.
• Unclear communication – having to seek clarification, confusion over use of
product/service.
• Incorrect inventory – out of stock.
• Opportunity lost – to retain or win customers.
• Errors – in the transaction, lost/damaged goods.
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Lean Principles
The 5S’s
• The 5S‘s are simple but effective methods to organise the
workplace.
• The methodology does however, go beyond this simple concept,
and is concerned with making orderly and standardized operations
the norm, rather than the exception.
• Posters bearing the 5S terms can be found on the walls of
Japanese plants, and are a visual aid to organisational
management.
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Lean Principles
• Seison Shine
• Seison means cleaning the working environment. It can help in the spotting of potential
problems as well as reducing the risk of fire/injury by cleaning away the potential
causes of accidents.
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Lean Principles
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Lean Principles
Summary
• Lean manufacturing was developed by the Japanese.
• Lean is a philosophy that seeks to eliminate waste in all aspects of a firm’s
production activities.
• Lean is principally associated with manufacturing industries but can be also
equally applicable to both service and administration processes.
• Works on 5 basic principles.
• Cornerstone of Lean is the Toyota Production System.
• Considers 7 Wastes (muda).
• Utilises 5 S methodology.
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