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    Process Design: BSS056-3 Management and Administration of Projects and Operations Week 03: Session 05

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    Nehari Senanayake
    The document discusses process design and different types of manufacturing and service processes. It addresses key questions about process design, how volume and variety affect process design, and how processes are designed in detail. Different types of manufacturing processes are outlined, including project processes, jobbing processes, batch processes, mass/line processes, and continuous processes. Service process types are also briefly mentioned. Process mapping and how deviation, cost and flexibility are affected by process type are summarized. Finally, a product-process matrix is presented.

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    Process Design: BSS056-3 Management and Administration of Projects and Operations Week 03: Session 05

    Uploaded by

    Nehari Senanayake
    107 views23 pages
    The document discusses process design and different types of manufacturing and service processes. It addresses key questions about process design, how volume and variety affect process design, and how processes are designed in detail. Different types of manufacturing processes are outlined, including project processes, jobbing processes, batch processes, mass/line processes, and continuous processes. Service process types are also briefly mentioned. Process mapping and how deviation, cost and flexibility are affected by process type are summarized. Finally, a product-process matrix is presented.

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    The document discusses process design and different types of manufacturing and service processes. It addresses key questions about process design, how volume and variety affect process design, and how processes are designed in detail. Different types of manufacturing processes are outlined, including project processes, jobbing processes, batch processes, mass/line processes, and continuous processes. Service process types are also briefly mentioned. Process mapping and how deviation, cost and flexibility are affected by process type are summarized. Finally, a product-process matrix is presented.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    107 views23 pages

    Process Design: BSS056-3 Management and Administration of Projects and Operations Week 03: Session 05

    Uploaded by

    Nehari Senanayake
    The document discusses process design and different types of manufacturing and service processes. It addresses key questions about process design, how volume and variety affect process design, and how processes are designed in detail. Different types of manufacturing processes are outlined, including project processes, jobbing processes, batch processes, mass/line processes, and continuous processes. Service process types are also briefly mentioned. Process mapping and how deviation, cost and flexibility are affected by process type are summarized. Finally, a product-process matrix is presented.

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    You are on page 1of 23

    BSS056-3 Management and Administration

    of Projects and Operations


    Week 03 : Session 05

    Process Design
    Key Questions Checklist
    • What is process design?
    • What objectives should process design have?
    • How does volume and variety affect process design?
    • How are processes designed in detail?
    • What are the effects of process variability?

    Slide 2
    Designing Products and
    Services

    Slide 3
    Nature and purpose of design

    • Products, services and the processes which produce them all


    have to be designed.

    • Decisions taken during the design of a product or service will


    have an impact on the decisions taken during the design of
    the process which produces those products or services and
    vice versa.

    Slide 4
    Nature and purpose of design

    Slide 5
    Nature and purpose of design

    Slide 6
    UK Design Council Survey findings
    • Design helps businesses connect strongly with their customers.
    • 90 per cent of businesses growing rapidly say design is significant to them,
    only 26 percent of static companies say the same.
    • Design reduces costs by making processes more efficient. It can also reduce
    the time to market for new products and services.
    • Almost 70 per cent of companies seeing design as integral have developed
    new products and services in the last three years, compared to only a third of
    businesses overall.
    • Companies who were ‘effective users of design’ had financial performances
    200 per cent better than average.
    Slide 7
    What is designed in a product or service?

    Concept Package Process


    The understanding The understanding The understanding
    of the nature, use of the nature, use of the nature, use
    and value of the and value of the and value of the
    service or product service or product service or product

    Slide 8
    Stages of Product/Service Design

    Evaluation
    Prototyping
    Concept Concept Preliminary and
    and final
    Generation Screening Design Improve-
    design
    ment

    Slide 9
    Concept Generation

    • Ideas from customers formally through marketing activities.


    • Listening to customers – on a day-to-day basis
    • Ideas from competitor activity – for example, reverse
    engineering
    • Ideas from staff – especially those who meet customers every
    day
    • Ideas from research and development

    Slide 10
    Manufacturing and Servuce
    Process Types

    Slide 11
    Manufacturing Process Types

    Slide 12
    Project Processes
    • One-off, complex, large scale, high work content ‘products’
    • Specially made, ‘every one customized’
    • Defined start and finish: time, quality and cost objectives
    • Many different skills have to be coordinated

    Slide 13
    Jobbing Processes
    • Very small quantities: ‘one-offs’, or only a few required
    • Specially made. High variety, low repetition. ‘Strangers every
    one customized’
    • Skill requirements are usually very broad
    • Skilled jobber, or team, complete whole product

    Slide 14
    Batch Processes
    • Higher volumes and lower variety than for jobbing
    • Standard products, repeating demand. But can make specials
    • Specialized, narrower skills
    • Set-ups (changeovers) at each stage of production

    Slide 15
    Mass (Line) Processes
    • Higher volumes than batch
    • Standard, repeat products (‘runners’)
    • Low and/or narrow skills
    • No set-ups or almost instantaneous ones

    Slide 16
    Continuous Processes
    • Extremely high volumes and low variety: often single product
    • Standard, repeat products (‘runners’)
    • Highly capital-intensive and automated
    • Few changeovers required
    • Difficult and expensive to start and stop the process

    Slide 17
    Service Process Types

    Slide 18
    Deviation, Cost and Flexibility

    Slide 19
    Product-Process Matrix

    Slide 20
    Process Mapping

    Slide 21
    Process Mapping
    Example

    Slide 22
    Slide 23

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