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    Intercultural Communication Icc (SLIDE G - KOH3361) : Universiti Putra Malaysia

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    Sethalexsmi Selvaraj
    This document discusses persuasive techniques in intercultural communication. It emphasizes that body language, vocal delivery, and appearance all influence persuasiveness. Body language like head movements, eye contact, and hand gestures can convey agreement, truthfulness, and dominance. Vocal delivery factors include volume, pace, pronunciation, and avoiding meaningless filler words. Attire should be appropriate for the occasion, neat, and avoid controversy or unnecessary attention. Common reasons for failed persuasion in intercultural settings include fear of new situations, unfamiliarly with formats, subordinate status, lack of skill or experience, public speaking anxiety, and past failure experiences. Intercultural communication involves both aspects that can be objectively understood and

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    Intercultural Communication Icc (SLIDE G - KOH3361) : Universiti Putra Malaysia

    Uploaded by

    Sethalexsmi Selvaraj
    28 views10 pages
    This document discusses persuasive techniques in intercultural communication. It emphasizes that body language, vocal delivery, and appearance all influence persuasiveness. Body language like head movements, eye contact, and hand gestures can convey agreement, truthfulness, and dominance. Vocal delivery factors include volume, pace, pronunciation, and avoiding meaningless filler words. Attire should be appropriate for the occasion, neat, and avoid controversy or unnecessary attention. Common reasons for failed persuasion in intercultural settings include fear of new situations, unfamiliarly with formats, subordinate status, lack of skill or experience, public speaking anxiety, and past failure experiences. Intercultural communication involves both aspects that can be objectively understood and

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    This document discusses persuasive techniques in intercultural communication. It emphasizes that body language, vocal delivery, and appearance all influence persuasiveness. Body language like head movements, eye contact, and hand gestures can convey agreement, truthfulness, and dominance. Vocal delivery factors include volume, pace, pronunciation, and avoiding meaningless filler words. Attire should be appropriate for the occasion, neat, and avoid controversy or unnecessary attention. Common reasons for failed persuasion in intercultural settings include fear of new situations, unfamiliarly with formats, subordinate status, lack of skill or experience, public speaking anxiety, and past failure experiences. Intercultural communication involves both aspects that can be objectively understood and

    Copyright:

    © All Rights Reserved
    Download as PPT, PDF, TXT or read online from Scribd
    Download as ppt, pdf, or txt
    28 views10 pages

    Intercultural Communication Icc (SLIDE G - KOH3361) : Universiti Putra Malaysia

    Uploaded by

    Sethalexsmi Selvaraj
    This document discusses persuasive techniques in intercultural communication. It emphasizes that body language, vocal delivery, and appearance all influence persuasiveness. Body language like head movements, eye contact, and hand gestures can convey agreement, truthfulness, and dominance. Vocal delivery factors include volume, pace, pronunciation, and avoiding meaningless filler words. Attire should be appropriate for the occasion, neat, and avoid controversy or unnecessary attention. Common reasons for failed persuasion in intercultural settings include fear of new situations, unfamiliarly with formats, subordinate status, lack of skill or experience, public speaking anxiety, and past failure experiences. Intercultural communication involves both aspects that can be objectively understood and

    Copyright:

    © All Rights Reserved
    Download as PPT, PDF, TXT or read online from Scribd
    Download as ppt, pdf, or txt
    of 10

    INTERCULTURAL COMMUNICATION ~ ICC

    (SLIDE G – KOH3361)

    Universiti Putra Malaysia


    PERSUADING THROUGHOUT ICC

     Persuading people throughout


    Negotiation Process – and beyond

    “ Always remember that


    your reputation precedes you! ”
    “Persuasion will be more effective
    when delivered with convincing body languages.”

    “Our appearance and conduct


    will be the first to speak for us
    before we actually say anything”.
    Body Languages in ICC

    Head:
     Agreements, refusals, disbelieve, etc.

    Eyes:
     Truthfulness, sincerity, deceits, etc.

    Shoulder:
     Brings confidence, reliability, etc.

    Hands & Fingers:


     Dominance, openness, worries, submissive,

    defensive, aggressive, etc.


    Vocal Delivery in ICC [1]

     Volume
     Softly for persuading.
     Loudly for stressing on ideas.
     Pace
     Short pause will give a space for others to think.
     Do not stop in a middle of delivering a point.
     Rhetoric
     Important when stressing important points.
     Never be rhetorical in the entire speech/ statement
    Vocal Delivery in ICC [2]
    (…
    continuation)

     Pronunciation
     As accurate as possible
     Especially while dealing with other languages /
    writings (eg: Tulisan Jawi)
     Avoidances
     Especially dialects - except for joking
     Meaningless words (‘embolalia’)
     “Aaahhh”, “Mmmm”, “You know…”
    Outfit / Attire in ICC
    Should be:
     Fit for the occasion

     Clean, comfortable, neat, tidy, etc.

     Tips: use only three colors

    While persuading / negotiating:


     Be smart in dressing up

     Avoid controversy – especially on religious/ racial

     Avoid unnecessary attention


    Notorious Reasons
    of Persuasion Failures in ICC

     Novelty – fear of new space


     Formality – unfamiliar with formats, protocols, etc.
     Subordinate status – fear of criticizing higher officers
     Lack of skill – in term of knowledge & experience
     Conspicuousness – fear of delivering public speaking
     Past failure experiences – in one’s life or job
     Fear being evaluated – especially when there’re risks!
    OVERALL CONCLUSION OF ICC

    ICC that can be understood


    (Objective ICC) 10% __________________

    ICC that yet to be understood


    (Subjective ICC) 90%
    Wassalamualaikum
    & Thank You

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