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    Intercultural Communication Icc (SLIDE E - KOH3361) : Universiti Putra Malaysia

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    Sethalexsmi Selvaraj
    This document discusses intercultural communication and relationships in the workplace. It describes how managers can build power through assigning important tasks and recognizing employees' efforts. Coworker relationships are based on proximity, shared interests, tasks, and fulfilling needs like support and social interaction. Difficult people are defined as those who react extremely and pose threats, and refuse to accept diversity. There are 7 types of difficult people described, including the hostile-aggressive, complete complainer, and ballooners who show off. Advice is given on how to handle difficult people by fulfilling their demands, assessing their background, and maintaining professionalism. The document also addresses sexual harassment and the importance of victims reporting incidents and superiors investigating complaints objectively.

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    Intercultural Communication Icc (SLIDE E - KOH3361) : Universiti Putra Malaysia

    Uploaded by

    Sethalexsmi Selvaraj
    31 views15 pages
    This document discusses intercultural communication and relationships in the workplace. It describes how managers can build power through assigning important tasks and recognizing employees' efforts. Coworker relationships are based on proximity, shared interests, tasks, and fulfilling needs like support and social interaction. Difficult people are defined as those who react extremely and pose threats, and refuse to accept diversity. There are 7 types of difficult people described, including the hostile-aggressive, complete complainer, and ballooners who show off. Advice is given on how to handle difficult people by fulfilling their demands, assessing their background, and maintaining professionalism. The document also addresses sexual harassment and the importance of victims reporting incidents and superiors investigating complaints objectively.

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    This document discusses intercultural communication and relationships in the workplace. It describes how managers can build power through assigning important tasks and recognizing employees' efforts. Coworker relationships are based on proximity, shared interests, tasks, and fulfilling needs like support and social interaction. Difficult people are defined as those who react extremely and pose threats, and refuse to accept diversity. There are 7 types of difficult people described, including the hostile-aggressive, complete complainer, and ballooners who show off. Advice is given on how to handle difficult people by fulfilling their demands, assessing their background, and maintaining professionalism. The document also addresses sexual harassment and the importance of victims reporting incidents and superiors investigating complaints objectively.

    Copyright:

    © All Rights Reserved
    Download as PPT, PDF, TXT or read online from Scribd
    Download as ppt, pdf, or txt
    31 views15 pages

    Intercultural Communication Icc (SLIDE E - KOH3361) : Universiti Putra Malaysia

    Uploaded by

    Sethalexsmi Selvaraj
    This document discusses intercultural communication and relationships in the workplace. It describes how managers can build power through assigning important tasks and recognizing employees' efforts. Coworker relationships are based on proximity, shared interests, tasks, and fulfilling needs like support and social interaction. Difficult people are defined as those who react extremely and pose threats, and refuse to accept diversity. There are 7 types of difficult people described, including the hostile-aggressive, complete complainer, and ballooners who show off. Advice is given on how to handle difficult people by fulfilling their demands, assessing their background, and maintaining professionalism. The document also addresses sexual harassment and the importance of victims reporting incidents and superiors investigating complaints objectively.

    Copyright:

    © All Rights Reserved
    Download as PPT, PDF, TXT or read online from Scribd
    Download as ppt, pdf, or txt
    of 15

    INTERCULTURAL COMMUNICATION ~ ICC

    (SLIDE E – KOH3361)

    Universiti Putra Malaysia


    Manager-Employee Relationships in ICC
    “Everyone has a boss!”

     Methods of Managing Power in ICC


     Assign on important tasks – esp. critical issues
     Discretion & autonomy over tasks & resources
     Visibility to others & recognition for efforts
     Building r/ships for others, connecting with
    powerful people, finding sponsors, etc.
    Co-Workers Relationships in ICC
    “You must fully utilise your personal strength!”

     Coworkers in ICC are based upon:


     Proximity
     Shared interests
     Shared tasks
     Satisfaction of needs:
     Support; Power; Expertise; Social interactions
    DIFFICULT PERSON
    throughout ICC process

    Who are they?


    “Any individual that reacted extremely
    and posing threat (long/short term)
    against others, companies, etc.”
    –> In term of action, word, perception,
    decision, etc..
    DIFFICULT PERSON’S MIND

     Refuse to understand & accepting diversity.


     Own perception as the absolute truth.
     Close-minded, negative, passive, extreme,
    agressive, sceptikal, presumptive, confuse,
    desperate, hopeless, etc.
     Everything that seems new, awkward, strange,
    and extraordinary will be regarded as WRONG,
    INCORRECT, DEMORALIZING, SINFUL, etc."
    7 TYPES OF
    DIFFICULT PERSON IN ICC
     The Hostile aggressive
     The Complete complainer
     The Clamming-up
     The Ballooner
     Super Agreeable
     The Negativist
     The Indecisive
    'Hostile-aggressive‘ (Ancam & Agresif)

    Criterias:
    * Speak to embarrass others
    * Speaking in harsh tone, and arrogant style
    * Using humiliating and degrading words
    *   Taking advantange of other’s weaknesses.

    #Worst category ~ Sherman Tank


    'The Complete Complainer‘
    (bersungut / complain)

    Criterias:
    * Complaining on everything.
    * Portraying small issue as huge.
    * Likes to pointing-out on details.
    * Always fail to see the bigger issue.
    * Blaming self in defending own mistake & weakness.
    * Blaming others in defending own mistake & weakness.
    * Blaming situation, time, facilities, etc. in defending own mistake &
    weakness.
    'Clamming Up' (Pendiam)

      
    Criterias:
    * One who remain silent when important
    matters/ inquiries were posed to him/her.

    * One who always gives shortest useless


    answer – don’t know, may be, okay,
    perhaps, etc. (entah, tak tahu, ikut je)
    'The Ballooners‘
    (Menunjuk-nujuk pandai / Tunjuk hebat)

    Criterias:
    * Showing off to conceal own weakness.
    * Refusing to accept alternative opinion.
    * Always feeling superior to others.
    * Allowing cash to define him/her.
    * Allowing material to define him/her.
    * Allowing positions to define him/her.
    * Allowing power people to define him/her.
    Handling DIFFICULT PERSON [1]
    “You must fully utilise your personal strength!”

    1. Make sure you are not the one.

    2. Do your job.

    3. Fulfill the demands of that difficult person.

    4. Assess their level: perception, education, family,


    etc.

    5. Accept them as is – not what you want them to be!


    Handling DIFFICULT PERSON [2]
    “You must fully utilise your personal strength!”

    6. Confront them – wisely!

    7. State how you feel – cautiously!

    8. Recognize their achievements – deservingly!

    9. Maintain your professionalism.

    10. Seek mediation (people/agency) if all efforts failed.


    Addressing
    Sexual Harassment in ICC

    As a VICTIM:
     Be straight forward
     Immediately lodge a report to your
    boss/personnel.
     Document each incident in details.
     Bring up any witness (if any)
    Addressing
    Sexual Harassment in ICC

    As a BOSS/ SUPERIOR:
     Take every harassment complaint seriously
     Conduct your investigation – personal/ team
     Maintain objectivity (don’t get emotional)
     Hold your judgment – you are only receiving
    complaints; Let the judges pass the judgment!
    Wassalamualaikum
    & Thank You

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