Group 03
Group 03
Group 03
Group 3
P R E S E N T E D B Y
Strategic Training and Training and Development Metrics That Show Value of
Business Strategy
Development Initiatives Activities Training
• Learning
• Diversify the Learning Portfolio • Use Web-Based Training
• Mission
• Performance Improvement
• Improve Customer Service • Make Development Planning Mandatory
• Values
• Reduced Customer Complaints
• Accelerate the Pace of Employee • Develop Web Sites for Knowledge Sharing
• Goals Learning
• Reduced Turnover
• Increase Amount of Customer Service Training
• Capture and Share Knowledge
• Employee Engagement
Identify the Company's Business Strategy
SWOT ANALYSIS
STRENGTHS WEAKNESSES
02 OPPORTUNITIES THREATS
COMPETITION
How to link company's human resource
03 practices to business strategy
How Nokia Corporation Links Training and Development to Business
Strategy ?
Metrics that
Strategic Training Training and
Strategy Show
and Development Development
the Value of
02 Initiatives Activities
Training
01
• Action Learning • Employee
• Build trusted
• Continuous learning reaction
customer • Employee ownership for
relationships learning and development plans • Competence
attainment
• Values Engaging
03 You • 04
Learning Market
Achieving Together Place Internet
Passion for Innovation • On-the-job learning
Very Human
• Manager involvement in program development
01 02 03 04 05
Diversify learning Portfolio Expand who is trained and increase the Improve customer service Providing development Supportive work environment
pace of training opportunities
• Choose a modern learning • Identify training needs and • Ensure employees has • Ensuring that employees • Motivating employees to
platform duration product knowledge have opportunities to grow participate
• facilitate informal learning • Offer more learning • Interpersonal and • Communicate the learning • Tangible and Intangible
opportunities to non managerial communication skills opportunities support