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Trane Connect Remote Access October 2017

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Trane Connect Remote Access October 2017

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115 views11 pages

Trane Connect Remote Access October 2017

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alf_haro

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© All Rights Reserved
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Trane Connect Remote Access

Tracer® Controls Network Webinar Series

October 2017
Presenters

Brian Meyers Jeff Hansen

2 | Insert Title Here Tracer® Controls Network Webinar Series. Confidential and proprietary. Do not distribute. © 2017 Trane
Trane Connect Remote
Access
• Customers expect SIMPLE remote access to their
buildings and systems
• Customers’ IT staffs expect all systems that touch their
network to be SECURE
• Trane Connect provides remote access that is SIMPLE,
SECURE, and FREE – without the need to open inbound
firewall ports or install a VPN

Remote access that is Simple, Secure, and Free

3 | Insert Title Here Tracer® Controls Network Webinar Series. Confidential and proprietary. Do not distribute. © 2017 Trane
The Difference
WebUI Mobile apps Tools
What is the difference (Tracer SC,
Concierge)
(Tracer
Concierge, BAS
(Tracer TU,
Rover, Tracer
between Trane Connect Op Suite) Summit)
Trane
Remote Access and Connect
(traneconnect.
Command Center? com)
Command
Center
(mybuilding.tr
ane.com)

Customer Portal Concierge BAS Tracer TU


& Browser UI Mobile App Operator Suite 2018
AVAILABLE NOW Q3 2017 Q4 2017

4 | Insert Title Here Tracer® Controls Network Webinar Series. Confidential and proprietary. Do not distribute. © 2017 Trane
What is required?
• Tracer SC
‑ Software V4.2+
‑ Trane Connect enabled
• Network
‑ Outbound ports TCP 443 & UDP 1194
• Command Center
‑ Tile created for SC
‑ Trane technician performs email setup
for “Customer Administrator”

One simple step on top of


Command Center registration

5 | Insert Title Here Tracer® Controls Network Webinar Series. Confidential and proprietary. Do not distribute. © 2017 Trane
What will customer see?
• Customer Admin identified in
Command Center will receive an
email from Okta with instructions to
complete the registration process
and login.
• Upon logging in, customer admin
can connect to their site(s) AND
create additional users.
• Note: Okta is utilized to
authenticate users (and is
synchronized with IR Active
Directory for Trane users)

6 | Insert Title Here Tracer® Controls Network Webinar Series. Confidential and proprietary. Do not distribute. © 2017 Trane
Trane Connect Demonstrations
with Jeff Hansen
October 2017 1. How-to Add a
Customer to have
Access to Trane
Connect
2. How-to Access Your
Tracer SC Through
Trane Connect

7 | Insert Title Here Tracer® Controls Network Webinar Series. Confidential and proprietary. Do not distribute. © 2017 Trane
What resources are available?
Internal resources
‑Tracer SC Installation and Operations Manual (
BAS-SVX31)
‑Trane Connect User Guide (BAS-SVU22)
‑How-to videos on the HUB or on the
TCN Webinar Page
External resources
‑Secure Remote Access Datasheet (BAS-SLB072)
‑Cyber Security Conversation Tool
Note: Currently being updated for customer remote
access
‑IT Security for Trane Controls, Tracer Concierge, and
Intelligent Services (BAS-SVU035)
‑Trane Connect User Guide (To Be Determined)

8 | Insert Title Here Tracer® Controls Network Webinar Series. Confidential and proprietary. Do not distribute. © 2017 Trane
The HUB

NEW AS OF AUGUST

The TCN Webinar Page where


webinars and how-to videos live
How-to videos on the HUB

9 | Insert Title Here Tracer® Controls Network Webinar Series. Confidential and proprietary. Do not distribute. © 2017 Trane
Frequently Asked Questions
• Is there a cost for Trane
Connect Remote Access?
‑ No, there is no cost for this
functionality
• Who do I contact for help?
‑ Field IT Members (FIT
portal)
‑ Controls Technical Support
‑ TISAdmin@trane.com

10 | Insert Title Here Tracer® Controls Network Webinar Series. Confidential and proprietary. Do not distribute. © 2017 Trane

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