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A CEO’s Guide Marketing
(The 5 Things You Need to Know)
Dave Kellogg
EIR, Balderton Capital
Principal, Dave Kellogg Consulting
Author, Kellblog
@Kellblog
1
You Thought You Founded a Technolgy Company
2
Why Did You Found Anyway?
Founders create a product
business that needs distribution,
… only to discover one day the
business they’re running is a
distribution business that also
makes a product
3
90th
What’s The Scariest Thing a CEO Can Hear in a QBR?
4

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Go-to-Market Strategy

Slides David Shoenberger recently used in his discussion w/ mentees of The Product Mentor. The Product Mentor is a program designed to pair Product Mentors and Mentees from around the World, across all industries, from start-up to enterprise, guided by the fundamental goals…Better Decisions. Better Products. Better Product People. Throughout the program, each mentor leads a conversation in an area of their expertise that is live streamed and available to both mentee and the broader product community.

product management
WebSummit 2018 - 9 Secrets for Startup Success
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Lean Startup taught the world how to find product/market fit, but in the B2B world that isn’t enough. B2B founders must then find a way to build repeatable, scalable and profitable growth before they are ready to step on the accelerator and grow at high speed. In this talk, five-time serial entrepreneur and author of the ForEntrepreneurs blog, David Skok, breaks this journey down into 9 distinct stages and explains the playbook at each stage. Warning: trying to force growth by skipping a step is the number one mistake entrepreneurs make, and it is often fatal.

□ startupsoftware startuptechnology startup
Sales Decks for Founders - Founding Sales - December 2015
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Presentation on "sales decks for founders" covering the best way to present your new technology product to a business-to-business buyer. Presentation is an adaption of a chapter from Founding Sales (book on technology sales for founders and other first-time sellers): https://twitter.com/FoundingSales Chapter excerpt here: http://firstround.com/review/building-your-best-sales-deck-starts-here/

techstartupstechnology
The Marketing Session’s Up Next
5
Why is The Marketing Session So Scary?
Lost in unfamiliar territory that you didn’t grow up in
Overwhelmed by a blizzard of acronyms and buzzwords
Buried in a sea of numbers (e.g., counts and conversion rates)
Confused by ill-defined terminology and process
Drawn into conflict between sales and marketing
6
And maybe you’re a little
afraid to admit you don’t
understand all this
7
“OK, that was great.
Next session, please.”
(and continue to live, paraphrasing Thoreau, a life of quiet marketing desperation)
So you say,
8

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Presentation describing how Cost of Customer Acquisition (CAC) and Monetization (LTV) are they key elements to get right for a successful business model. Also describes the latest techniques for reducing CAC, including Inbound Marketing, and the author's own methodology: Building a Sales & Marketing Machine.

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The SaaS Founder's Journey - What matters at each stage
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Keynote by David Skok, Matrix Partners & forEntrepreneurs at #SaaStock17, Dublin, Ireland, Tuesday September 19th, 2017

saassaastocksaastock17
Your Marketing Guide Today is Dave
10+ Years a CMO
● Versant ($1-15M)
● Business Objects
($30M-1B)
● Alation (gig)
10+ Years a CEO
● MarkLogic ($0-80M)
● Host Analytics ($8-50M)
10+ Years a Director
● Alation
● Aster Data (exit)
● Granular (exit)
● Nuxeo (exit)
● Profisee (exit)
● Scoro
● SMA
9
5 Things Every CEO Should Know About Marketing
1. Reverse-engineer marketing from buyer empathy
2. Marketing is all about funnels
3. Models are, at best, guiding abstractions
4. Messaging is a structured FAQ
5. Use a pillar profile to hire your next marketing head
10
Deriving Marketing from Buyer Empathy
The Buyer’s Question:
Why buy one or why buy yours?
● Answer incorrectly at your peril
● Listen to Gong recordings
● Read market research
● Look at category formation
● Action: custom periodic study
Buyer Consideration:
Low or high consideration?
● Price is only one criteria
● Risk, scope, oppty cost
● In PLG, only initial is auto-low
● High means “long copy sells”
● Action: mix of long/short tools
● Action: seminal white paper
PLG = product-led growth, see resources page
11
Imagine You Were Buying a Solution
● Where would you go for information?
● What evaluation process would you use?
● Who you want to speak to as references?
● What third-party sites or analyst groups would you leverage?
● What process would you use to make final decision? (e.g., people)
● On what criteria would make final decision? (e.g., vendor vs. product)
Action: don’t just imagine; ask customers about the process
Action: use market research to answer these questions
And your team’s effectiveness depended on it
12

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Go to-market strategy for B2B SaaS companies
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How Startups Can Build a Recruiting Machine
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Something important has changed in the recruiting process: the best people are almost never on the market, and you have to develop recruiting processes to find and sell passive candidates. In many cases, it will take months or years of relationship building with these candidates to find the right moment when they are open to considering a change. Closing them takes greater selling efforts than in the past due to the intense competition over the good candidates. This leads me to believe that there is now a third crucial startup skill that needs to be developed: recruiting.

startupsgrowthrecruiting
Marketing is All About Funnels: Conceptual
Awareness
Consideration
Trial
Purchase
● Have you heard of X?
○ Unaided, aided
● Would you consider buying X?
○ Price, quality, positioning, fit,
reputation, substitutes
● Have you tried X?
○ Ease of trial, prioritization of trials
● Did you purchase X?
○ Bought competitor, deferred
Action: use market research to understand this
13
Enterprise SaaS Funnels: Marketing & Sales
SAL (S1)
SQL (S2)
Solution Fit
Demo
Vendor of
Choice
Legal
Won
Visitors
Names
Responses
Leads
MQL
SAL
Marketing Sales
14
Remember There are Four Pipegen Sources
Stage 1 Oppties
Stage 2 Oppties
Marketing
SDR
Outbound Alliances
Sales
Outbound
And document (count-based) S2 oppty generation goals for all of them
15
Tips on Funnels
● Remember to create pipegen goals for all pipegen sources
○ Overallocate when starting new sources (need 200 oppties, allocate 220)
● Measure and goal pipegen by oppty count, not ARR dollars
● Make marketing the quarterback of the pipeline
○ They should forecast pipeline coverage (e.g., NQ, NQ+1) from all pipegen sources
○ Avoid R4Q analysis and the tantalizing pipeline problem
○ Owns making the plan, across sources, for fixing forecasted problems
● In general, look first at these rates (approx. ranges)
○ MQL → S1, range 5-15%
○ S1 → S2, range 60-80%
○ S2 → Won, range 15-25%
16
Example rates are anecdotal from my experience; see Sirius Decisions or equivalent for data
NQ = next-quarter, R4Q = rolling 4-quarter

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Zero to 100 - Part 2: Building a Repeatable, Scalable Growth Process
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metricssaasstripe
We Can Build Elegant, Integrated Models
17
But Then Reality Hits You in the Face
18
● 15 contacts
● 4 buyer roles
● 75 touches
● Nurtured up to 2 years
● Across 2 different companies
● Heard from friends
● Recommended by partners
● Saw us in search results
● Downloaded e-books
● Talked to us at a tradeshow
● Asked Gartner who to evaluate
● 20 webinar attendees
● Ran RFP process and committee
Reality is anything but linear; beware the Excel-induced hallucination
“All models are wrong, but some are useful”
-- George Box
19
Using Models as Guiding Abstractions
● Build them, integrated from sales hiring to demandgen budget
○ Recognize their limitations
● Use models as tool of enlightenment, not oppression (model myopia)
○ Don’t hold executives’ feet to the fire over the model outputs
○ Hold them accountable for pipeline coverage and sales performance
● Pro tips:
○ Judge sales by capacity realization in under-staffed situations
○ Use demandgen cost in cost/oppty analysis; measure S&M effectiveness with CAC
● Action: ground yourself with these two sessions at every QBR
○ Win/loss analysis to inform why you are winning and losing deals
○ Win-touch analysis to remind you of the reality of how deals get won
20

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Messaging is a Structured FAQ
● Messaging is standardizing the answers to commonly asked questions
● What needs messaging?
○ Your company, your product, your new announcement, …
● What should be included in messaging? 5W+3H
○ Who?
○ What?
○ Where?
○ When?
○ Why?
○ How?
○ How much?
○ How different?
21
Messaging Should be Simple, Ergo Memorable
● Impose simplicity: turn a grey reality into black and white
○ Good: we have aggregate-awareness, they don’t
○ Bad: our aggregate-awareness is better than theirs
○ Worse: only we have “true” aggregate-awareness
● On offense, you want black and white
○ Only we have Query Log Ingestion (QLI) that uses logs to improve search relevance
● On defense, you want grey (i.e., muddy the waters)
○ Well, actually we both have a Consolidation module now, ours came out last month
● Follow the Rule of Threes
○ The answer to every question is always three points
22
You should be able to tell your story on a paper tablecloth
The Magic of Messaging: The Ternary Tree
Intelligence
● Query log ingestion
● Behavior analysis
engine
● Expert identification
Collaboration
● Wiki pages
● User referrals
● Conversation threads
23
Remember 9 things by remembering 3 things about 3 things
Guided Navigation
● Intelligent query editor
● Real-time suggestions
● In-built governance
(Example only: similar, but not identical to the messaging of an affiliated company)
What differentiates us from the common alternative?
Conceptually, Marketing Has Four Pillars
24
● Assess what you need
● Assign 1-5 points per pillar
● The trick: you only get 15 points
● There are no 20s
● There are no (5, 5, x, x)s
● I’m a (5, 3, 5, 2)
● Series A maybe (5, 4, 2, 4)
● Series E maybe (3, 5, 4, 3)
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Marketing
Launch
Messaging
Content
Demand
Generation
Digital
Programs
Events
Marketing
Comms
PR/AR
Stories
Brand
Sales
Development
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saassaastr annual 2021
Using Marketing Pillar Profiles
25
0
1
2
3
4
5
Product Demandgen Comms SDRs
Desired Candidate 1 Candidate 2 Candidate 3
Summary and Conclusion
● Odds are you’re spending 2x+ on S&M compared to R&D
● Welcome to running a distribution business: sales, success, marketing
● Marketing need not strike fear into the hearts of the e-team
● Great marketers make it easy; bad ones obfuscate
● Remember the 5 things you need to know
1. You can reverse-engineer marketing from buyer empathy
2. Marketing is all about funnels
3. Models are, at best, guiding abstractions
4. Messaging is a structured FAQ
5. Hire your next marketing leader using pillar profiles
26
THANK YOU
27
Appendix
28

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What is Enterprise Sales Selling Tech vs. Value 10, 100, 1000 Customers Scaling your team Sales Compensation

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Plans and Pitch Decks
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A startup workshop on creating a business plan and a pitch deck for a new company, startup, or product. Delivered in spring, 2016.

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Resources, I
● Benchmarks/comps: https://www.meritechcapital.com/public-comparables/enterprise#/public-
comparables/enterprise/valuation-metrics or https://cloudedjudgement.substack.com/ or
https://blog.publiccomps.com/
● Product-led growth: https://openviewpartners.com/product-led-growth/ or
https://www.insightpartners.com/blog/product-led-growth-the-new-paradigm-in-software-selling/
● Marketing buzzwords: https://clictadigital.com/top-100-common-digital-advertising-acronyms-
abbreviations/
● Martech landscape: https://chiefmartec.com/2019/04/marketing-technology-landscape-
supergraphic-2019/
● Market research: https://kellblog.com/2021/05/15/navel-gazing-market-research-and-the-
hypothesis-file/
● Buyer question: https://kellblog.com/2018/06/13/the-two-archetypal-marketing-messages-bags-
fly-free-and-soup-is-good-food/ or https://www.productmarketinghive.com/pmm-hive-talk-with-
dave-kellogg-marketing-in-hot-and-cold-markets/
29
Resources, II
● Long copy sells: https://www.businessinsider.com/if-you-think-short-copy-sells-more-think-again-
2013-5 or https://neilpatel.com/blog/david-ogilvy/
● Sample market research firms: https://toplinestrategy.com/ or https://velociti.partners/ or
https://www.kingbrown.com/
● Bradley effect (lying to pollsters): https://en.wikipedia.org/wiki/Bradley_effect
● SAL/SQL name inversion: https://kellblog.com/2019/11/22/a-historical-perspective-on-why-sal-
and-sql-appear-to-be-defined-backwards/
● Inverted funnel model: https://kellblog.com/2019/12/03/why-every-startup-needs-an-inverted-
demand-generation-funnel-part-i/ and https://kellblog.com/2019/12/05/why-every-startup-needs-
an-inverted-demand-generation-funnel-part-ii/ and https://kellblog.com/2020/01/26/why-every-
startup-needs-an-inverted-demand-generation-funnel-part-iii/
30
Resources, III
● Pipeline forecasting and coverage: https://kellblog.com/2019/09/29/ive-got-a-crazy-idea-how-
about-we-focus-on-next-quarters-pipeline/ or https://kellblog.com/2021/04/30/using-this-next-all-
quarter-analysis-to-understand-your-pipeline/ or https://kellblog.com/2021/04/29/using-to-go-
coverage-to-better-understand-pipeline-and-improve-forecasting/
● Funnel conversion firms: https://www.siriusdecisions.com/ (now Forrester) or
https://www.gartner.com/en/topo-now-gartner (now Gartner) or https://clozeloop.com/
● Sales bookings capacity model: https://kellblog.com/2020/02/15/how-to-make-and-use-a-proper-
sales-bookings-productivity-and-quota-capacity-model/
● Messaging / imposing simplicity: https://kellblog.com/2020/03/08/a-missive-to-marketing-
impose-simplicity/
● SDR reporting: https://kellblog.com/2019/11/26/should-sdrs-report-to-sales-or-marketing/
31
Resources, IV
● Me rambling on marketing: https://kellblog.com/2020/12/09/chatting-about-marketing-slides-
from-a-pe-portfolio-company-ceo-summit/ or https://kellblog.com/2020/08/28/how-to-get-sales-
and-marketing-working-together-presentation/ or https://kellblog.com/2021/09/05/appearance-
on-the-yes-and-marketing-podcast/
● Positioning: https://www.amazon.com/dp/B006B7LQ90/
● Sales: https://www.amazon.com/Qualified-Sales-Leader-Proven-Lessons-ebook/dp/B09236J2XX
● Persuasion: https://www.amazon.com/Influence-New-Expanded-Psychology-Persuasion-
ebook/dp/B08HZ57WYN/ or https://www.amazon.com/Words-That-Work-What-People-
ebook/dp/B000Q9J0K6
32

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Building a GTM Motion from Scratch - SaaStock Dublin 2018
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Enterprise Beta and Pilot Strategies
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The document provides strategies for software companies to break into the enterprise market through beta and pilot programs. It outlines three key stages: 1) Building a strong foundation with expertise, solutions, and delivery capabilities. 2) Getting initial beta/pilot customers through networking, events, partnerships, and targeting smaller customers first. 3) Running successful pilots by treating customers well, customizing solutions, demonstrating scalability, and working through enterprise processes and legal requirements. The document emphasizes that breaking into large enterprises is difficult but can be achieved through persistence and addressing their unique needs.

#beta#startup#strategies
Resources, V (Books)
33
Five marketing classics (my brand-manager daughter’s Christmas present)
See
https://kellblog.com/2019/02/28/the-three-marketing-books-all-founder-ceos-should-read/
https://kellblog.com/2014/06/15/ten-classic-business-books-for-entrepreneurs-startup-founders/ Revised to swap out a more
pop marketing book for
Crossing the Chasm

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Dave Kellogg SaaStr 2021: A CEO's Guide to Marketing

  • 1. A CEO’s Guide Marketing (The 5 Things You Need to Know) Dave Kellogg EIR, Balderton Capital Principal, Dave Kellogg Consulting Author, Kellblog @Kellblog 1
  • 2. You Thought You Founded a Technolgy Company 2
  • 3. Why Did You Found Anyway? Founders create a product business that needs distribution, … only to discover one day the business they’re running is a distribution business that also makes a product 3 90th
  • 4. What’s The Scariest Thing a CEO Can Hear in a QBR? 4
  • 6. Why is The Marketing Session So Scary? Lost in unfamiliar territory that you didn’t grow up in Overwhelmed by a blizzard of acronyms and buzzwords Buried in a sea of numbers (e.g., counts and conversion rates) Confused by ill-defined terminology and process Drawn into conflict between sales and marketing 6
  • 7. And maybe you’re a little afraid to admit you don’t understand all this 7
  • 8. “OK, that was great. Next session, please.” (and continue to live, paraphrasing Thoreau, a life of quiet marketing desperation) So you say, 8
  • 9. Your Marketing Guide Today is Dave 10+ Years a CMO ● Versant ($1-15M) ● Business Objects ($30M-1B) ● Alation (gig) 10+ Years a CEO ● MarkLogic ($0-80M) ● Host Analytics ($8-50M) 10+ Years a Director ● Alation ● Aster Data (exit) ● Granular (exit) ● Nuxeo (exit) ● Profisee (exit) ● Scoro ● SMA 9
  • 10. 5 Things Every CEO Should Know About Marketing 1. Reverse-engineer marketing from buyer empathy 2. Marketing is all about funnels 3. Models are, at best, guiding abstractions 4. Messaging is a structured FAQ 5. Use a pillar profile to hire your next marketing head 10
  • 11. Deriving Marketing from Buyer Empathy The Buyer’s Question: Why buy one or why buy yours? ● Answer incorrectly at your peril ● Listen to Gong recordings ● Read market research ● Look at category formation ● Action: custom periodic study Buyer Consideration: Low or high consideration? ● Price is only one criteria ● Risk, scope, oppty cost ● In PLG, only initial is auto-low ● High means “long copy sells” ● Action: mix of long/short tools ● Action: seminal white paper PLG = product-led growth, see resources page 11
  • 12. Imagine You Were Buying a Solution ● Where would you go for information? ● What evaluation process would you use? ● Who you want to speak to as references? ● What third-party sites or analyst groups would you leverage? ● What process would you use to make final decision? (e.g., people) ● On what criteria would make final decision? (e.g., vendor vs. product) Action: don’t just imagine; ask customers about the process Action: use market research to answer these questions And your team’s effectiveness depended on it 12
  • 13. Marketing is All About Funnels: Conceptual Awareness Consideration Trial Purchase ● Have you heard of X? ○ Unaided, aided ● Would you consider buying X? ○ Price, quality, positioning, fit, reputation, substitutes ● Have you tried X? ○ Ease of trial, prioritization of trials ● Did you purchase X? ○ Bought competitor, deferred Action: use market research to understand this 13
  • 14. Enterprise SaaS Funnels: Marketing & Sales SAL (S1) SQL (S2) Solution Fit Demo Vendor of Choice Legal Won Visitors Names Responses Leads MQL SAL Marketing Sales 14
  • 15. Remember There are Four Pipegen Sources Stage 1 Oppties Stage 2 Oppties Marketing SDR Outbound Alliances Sales Outbound And document (count-based) S2 oppty generation goals for all of them 15
  • 16. Tips on Funnels ● Remember to create pipegen goals for all pipegen sources ○ Overallocate when starting new sources (need 200 oppties, allocate 220) ● Measure and goal pipegen by oppty count, not ARR dollars ● Make marketing the quarterback of the pipeline ○ They should forecast pipeline coverage (e.g., NQ, NQ+1) from all pipegen sources ○ Avoid R4Q analysis and the tantalizing pipeline problem ○ Owns making the plan, across sources, for fixing forecasted problems ● In general, look first at these rates (approx. ranges) ○ MQL → S1, range 5-15% ○ S1 → S2, range 60-80% ○ S2 → Won, range 15-25% 16 Example rates are anecdotal from my experience; see Sirius Decisions or equivalent for data NQ = next-quarter, R4Q = rolling 4-quarter
  • 17. We Can Build Elegant, Integrated Models 17
  • 18. But Then Reality Hits You in the Face 18 ● 15 contacts ● 4 buyer roles ● 75 touches ● Nurtured up to 2 years ● Across 2 different companies ● Heard from friends ● Recommended by partners ● Saw us in search results ● Downloaded e-books ● Talked to us at a tradeshow ● Asked Gartner who to evaluate ● 20 webinar attendees ● Ran RFP process and committee Reality is anything but linear; beware the Excel-induced hallucination
  • 19. “All models are wrong, but some are useful” -- George Box 19
  • 20. Using Models as Guiding Abstractions ● Build them, integrated from sales hiring to demandgen budget ○ Recognize their limitations ● Use models as tool of enlightenment, not oppression (model myopia) ○ Don’t hold executives’ feet to the fire over the model outputs ○ Hold them accountable for pipeline coverage and sales performance ● Pro tips: ○ Judge sales by capacity realization in under-staffed situations ○ Use demandgen cost in cost/oppty analysis; measure S&M effectiveness with CAC ● Action: ground yourself with these two sessions at every QBR ○ Win/loss analysis to inform why you are winning and losing deals ○ Win-touch analysis to remind you of the reality of how deals get won 20
  • 21. Messaging is a Structured FAQ ● Messaging is standardizing the answers to commonly asked questions ● What needs messaging? ○ Your company, your product, your new announcement, … ● What should be included in messaging? 5W+3H ○ Who? ○ What? ○ Where? ○ When? ○ Why? ○ How? ○ How much? ○ How different? 21
  • 22. Messaging Should be Simple, Ergo Memorable ● Impose simplicity: turn a grey reality into black and white ○ Good: we have aggregate-awareness, they don’t ○ Bad: our aggregate-awareness is better than theirs ○ Worse: only we have “true” aggregate-awareness ● On offense, you want black and white ○ Only we have Query Log Ingestion (QLI) that uses logs to improve search relevance ● On defense, you want grey (i.e., muddy the waters) ○ Well, actually we both have a Consolidation module now, ours came out last month ● Follow the Rule of Threes ○ The answer to every question is always three points 22 You should be able to tell your story on a paper tablecloth
  • 23. The Magic of Messaging: The Ternary Tree Intelligence ● Query log ingestion ● Behavior analysis engine ● Expert identification Collaboration ● Wiki pages ● User referrals ● Conversation threads 23 Remember 9 things by remembering 3 things about 3 things Guided Navigation ● Intelligent query editor ● Real-time suggestions ● In-built governance (Example only: similar, but not identical to the messaging of an affiliated company) What differentiates us from the common alternative?
  • 24. Conceptually, Marketing Has Four Pillars 24 ● Assess what you need ● Assign 1-5 points per pillar ● The trick: you only get 15 points ● There are no 20s ● There are no (5, 5, x, x)s ● I’m a (5, 3, 5, 2) ● Series A maybe (5, 4, 2, 4) ● Series E maybe (3, 5, 4, 3) Product Marketing Launch Messaging Content Demand Generation Digital Programs Events Marketing Comms PR/AR Stories Brand Sales Development Inbound Outbound Hybrid
  • 25. Using Marketing Pillar Profiles 25 0 1 2 3 4 5 Product Demandgen Comms SDRs Desired Candidate 1 Candidate 2 Candidate 3
  • 26. Summary and Conclusion ● Odds are you’re spending 2x+ on S&M compared to R&D ● Welcome to running a distribution business: sales, success, marketing ● Marketing need not strike fear into the hearts of the e-team ● Great marketers make it easy; bad ones obfuscate ● Remember the 5 things you need to know 1. You can reverse-engineer marketing from buyer empathy 2. Marketing is all about funnels 3. Models are, at best, guiding abstractions 4. Messaging is a structured FAQ 5. Hire your next marketing leader using pillar profiles 26
  • 29. Resources, I ● Benchmarks/comps: https://www.meritechcapital.com/public-comparables/enterprise#/public- comparables/enterprise/valuation-metrics or https://cloudedjudgement.substack.com/ or https://blog.publiccomps.com/ ● Product-led growth: https://openviewpartners.com/product-led-growth/ or https://www.insightpartners.com/blog/product-led-growth-the-new-paradigm-in-software-selling/ ● Marketing buzzwords: https://clictadigital.com/top-100-common-digital-advertising-acronyms- abbreviations/ ● Martech landscape: https://chiefmartec.com/2019/04/marketing-technology-landscape- supergraphic-2019/ ● Market research: https://kellblog.com/2021/05/15/navel-gazing-market-research-and-the- hypothesis-file/ ● Buyer question: https://kellblog.com/2018/06/13/the-two-archetypal-marketing-messages-bags- fly-free-and-soup-is-good-food/ or https://www.productmarketinghive.com/pmm-hive-talk-with- dave-kellogg-marketing-in-hot-and-cold-markets/ 29
  • 30. Resources, II ● Long copy sells: https://www.businessinsider.com/if-you-think-short-copy-sells-more-think-again- 2013-5 or https://neilpatel.com/blog/david-ogilvy/ ● Sample market research firms: https://toplinestrategy.com/ or https://velociti.partners/ or https://www.kingbrown.com/ ● Bradley effect (lying to pollsters): https://en.wikipedia.org/wiki/Bradley_effect ● SAL/SQL name inversion: https://kellblog.com/2019/11/22/a-historical-perspective-on-why-sal- and-sql-appear-to-be-defined-backwards/ ● Inverted funnel model: https://kellblog.com/2019/12/03/why-every-startup-needs-an-inverted- demand-generation-funnel-part-i/ and https://kellblog.com/2019/12/05/why-every-startup-needs- an-inverted-demand-generation-funnel-part-ii/ and https://kellblog.com/2020/01/26/why-every- startup-needs-an-inverted-demand-generation-funnel-part-iii/ 30
  • 31. Resources, III ● Pipeline forecasting and coverage: https://kellblog.com/2019/09/29/ive-got-a-crazy-idea-how- about-we-focus-on-next-quarters-pipeline/ or https://kellblog.com/2021/04/30/using-this-next-all- quarter-analysis-to-understand-your-pipeline/ or https://kellblog.com/2021/04/29/using-to-go- coverage-to-better-understand-pipeline-and-improve-forecasting/ ● Funnel conversion firms: https://www.siriusdecisions.com/ (now Forrester) or https://www.gartner.com/en/topo-now-gartner (now Gartner) or https://clozeloop.com/ ● Sales bookings capacity model: https://kellblog.com/2020/02/15/how-to-make-and-use-a-proper- sales-bookings-productivity-and-quota-capacity-model/ ● Messaging / imposing simplicity: https://kellblog.com/2020/03/08/a-missive-to-marketing- impose-simplicity/ ● SDR reporting: https://kellblog.com/2019/11/26/should-sdrs-report-to-sales-or-marketing/ 31
  • 32. Resources, IV ● Me rambling on marketing: https://kellblog.com/2020/12/09/chatting-about-marketing-slides- from-a-pe-portfolio-company-ceo-summit/ or https://kellblog.com/2020/08/28/how-to-get-sales- and-marketing-working-together-presentation/ or https://kellblog.com/2021/09/05/appearance- on-the-yes-and-marketing-podcast/ ● Positioning: https://www.amazon.com/dp/B006B7LQ90/ ● Sales: https://www.amazon.com/Qualified-Sales-Leader-Proven-Lessons-ebook/dp/B09236J2XX ● Persuasion: https://www.amazon.com/Influence-New-Expanded-Psychology-Persuasion- ebook/dp/B08HZ57WYN/ or https://www.amazon.com/Words-That-Work-What-People- ebook/dp/B000Q9J0K6 32
  • 33. Resources, V (Books) 33 Five marketing classics (my brand-manager daughter’s Christmas present) See https://kellblog.com/2019/02/28/the-three-marketing-books-all-founder-ceos-should-read/ https://kellblog.com/2014/06/15/ten-classic-business-books-for-entrepreneurs-startup-founders/ Revised to swap out a more pop marketing book for Crossing the Chasm