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Autosupport email sending failed issue netapp cluster mode-
- 1. NETAPP CLUSTER MODE-: “Autosupport issue- unable to send the Autosupport message"
- 2. Autosupport issue- unable to send the Autosupport message controller::> autosupport history show 2831 smtp transmission-failed 15 - 11/25/2019 02:09:09 http ignore 1 - 11/25/2019 01:08:46 noteto ignore 1 - 11/25/2019 01:08:46 2830 smtp transmission-failed 15 - 11/25/2019 01:08:46 http ignore 1 - 11/25/2019 00:12:33 noteto ignore 1 - 11/25/2019 00:12:28 Note-The above are the message transmission failed for the Autosupport means, it is unable to send the "Autosupport message"
- 3. Autosupport issue- unable to send the Autosupport message Solution-: controller::> autosupport show Node State From To Mail Hosts --------------------- --------- ------------- ------------- ---------- controller01 enable emailfrom@xyz.com abc@xyz.com, abc@xyz.com autosupport-support@netapp.com 10.160.110.98 controller02 enable emailfrom@xyz.com abc@xyz.com, abc@xyz.com autosupport-support@netapp.com 10.160.110.98 Need to be check from Email ID -in the above example emailfrom@xyz.com Mail Host name or IP address-10.160.110.98 in this above example If all the parameters are well and good, then execute the below command for testing of Autosupport fault.
- 4. Autosupport issue- unable to send the Autosupport message controller::> autosupport check show-details Node: liftnetappb Category: http-https Component: http-put-destination Status: ok Detail: Successfully connected to: https://support.netapp.com/put/AsupPut/. Component: http-post-destination Status: ok Detail: Successfully connected to: https://support.netapp.com/asupprod/post/1.0/postAsup. Category: smtp Component: mail-server Status: ok Detail: Successfully connected to: 10.160.110.98. Message continued…
- 5. Autosupport issue- unable to send the Autosupport message Category: on-demand Component: ondemand-server Status: failed Detail: AutoSupport OnDemand is disabled when "-transport" is not set to "https". Corrective Action: Run "system node autosupport modify -transport https -node <node name>" to set "-transport" to "https". Category: configuration Component: configuration Status: ok Detail: No configuration issues found. Node: liftnetappa Category: http-https Component: http-put-destination Status: ok Detail: Successfully connected to: https://support.netapp.com/put/AsupPut/. Message continued…
- 6. Autosupport issue- unable to send the Autosupport message Component: http-post-destination Status: ok Detail: Successfully connected to: https://support.netapp.com/asupprod/post/1.0/postAsup. Category: smtp Component: mail-server Status: ok Detail: Successfully connected to:10.160.110.98. Category: on-demand Component: ondemand-server Status: failed Detail: AutoSupport OnDemand is disabled when "-transport" is not set to "https". Corrective Action: Run "system node autosupport modify -transport https -node <node name>" to set "-transport" to "https". Category: configuration Component: configuration Status: ok Detail: No configuration issues found. 10 entries were displayed. Message continued…
- 7. Autosupport issue- unable to send the Autosupport message Category: configuration Component: configuration Status: ok Detail: No configuration issues found. 10 entries were displayed. Note-In this above message it is clearly shows that we need to execute the above command "system node autosupport modify -transport https"
- 8. Autosupport issue- unable to send the Autosupport message controller::> system node autosupport modify -transport https * 2 entries were modified. Then trigger the ASUP message for testing-: controller::> autosupport invoke -node controller* -type test -message "Testing" The AutoSupport was successfully invoked on node "controller01" (sequence number: 2833). The AutoSupport was successfully invoked on node "controller02" (sequence number: 2868). 2 entries were acted on.
- 9. Autosupport issue- unable to send the Autosupport message Now execute the below command to see the histroy of ASUP and status-: controller::> autosupport history show Seq Attempt Percent Last Node Num Destination Status Count Complete Update ------------ ----- ----------- -------------------- -------- -------- -------- controller01 2833 smtp queued - - 11/25/2019 14:26:14 http sent-successful 1 100 11/25/2019 14:26:21 noteto ignore 1 - 11/25/2019 14:26:18 Note---Now you will get an email of ASUP which you have triggered for testing….
- 10. Thank you Saroj NDCA Certified AWS Certified Hadoop Administration Trainer