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Insight for
brands,
grounded in
Science not
Fiction

Science of
Engagement
Product of the
Year, 2013
Anthropology
Dr Grant
McCracken

3 worldrenowned
experts

Neuroscience
Dr Thomas Zoëga
Ramsøy
©WEBER SHANDWICK 2012 All rights reserved
ACCESS

Ac
ENHANCEMENT

En
INVOLVEMENT

Inv

ASSOCIATIONS

AESTHETICS

Ae

As
ESCAPE

Esc

Be

EXPERIENCE

Exp

MEANING

Me

BELONGING

SHARED VALUES

SVs
* See notes for explanation of Elements

De

HERD
BEHAVIOUR

HBv

NEWNESS

Ne

DESIRE

PLEASURE

Pl

EMPATHY

Em

INTEGRITY

In

INTRIGUE

Int
RESPECT

Rsp

SOCIAL TOTEMS

ScT

19 drivers
(Elements*) of
engagement
1 concrete,
measurable
diagnostic tool

Shares your values
Creates a two-way dialogue
Is aesthetically pleasing
1
Takes you on a journey
Is useful
Draws you in
Easy to access
0.9

Has a clear mission

Has a conscience

Has integrity

Is clear

0.8
0.7

Is safe

0.6
Is single-minded

0.5
0.4

Is valuedor respected by you

Is memorable

0.3
Is associated with a ritual

Triggers positive associations

0.2
0.1

Helps you escape

Is passionate

0

Educates or inspires you

Is playful

Is caring

Is original or different

Has your best interests at heart

Is physically pleasurable

Really understands you
Is well-known
Sparks conversation

BELONGING

Be

Is surprising or intriguing
Is valued or respected by others
Challenges you

HERD
BEHAVIOUR

Leads not follows

Is trustworthy

HBv

Is consistent

Is popular
Is part of popular culture
Is growing in popularity

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The document outlines the science of engagement according to three experts. It identifies nineteen elements that drive engagement, including aesthetics, associations, belonging, desire, empathy and intrigue. It also provides four game-changing principles for engaging others: 1) understand their moods, 2) appeal to them when they're receptive, 3) act with conviction, and 4) differentiate yourself. Examples are given of how companies like Red Bull, Disneyland Paris, Apple and IKEA apply these principles.

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Heartfulness magazine - February 2021 (Volume 6, Issue 2)
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As the challenges of our current time unfold, we focus this month on the beauty of simplicity. Just as you cannot fight fire with fire, you cannot control chaos with chaos. Learn to simplify your habits with Daaji, and your inner climate with Alain Desvigne. Explore true eco-farming with François Bouderlique, and hear Tracie Pape extol the value of self-care and self-compassion. Know the importance of music for children's well-being shared by Shubhendra Rao and Saskia Rao-de Haas, and consider how you can turn a crisis into an opportunity with Dr. Ichak Adizes. Find your intuition to enhance relationships with Megha Bajaj, discover the meaning of pilgrimage with Alanda Green, and see the beauty of birdlife at Kanha Shanti Vanam through the lens of Rajesh Menon.

daajiheartfulnessmeditation
Applied to
multiple brands
& categories
across 4 markets
Infinite
potential for
analysis and deep
insight into
engagement

Creates a two-way dialogue

Takes you on a journey
Draws you in

Has a clear mission

INTEGRITY

Has a conscience

Is memorable

0.40

In

Has integrity
Is valuedor respected by you

ANALYSIS

0.30

Triggers positive associations

0.20

Strengths?

Is passionate

0.10
RESPEECT

Is associated with a ritual
Helps you escape

Shares your values
Is aesthetically pleasing
0.90
Is useful
Easy to access
0.80
Is clear
0.70
Is safe
0.60
Is single-minded
0.50

Weaknesses?
Is playful

0.00

Is original or different
Opportunities?

Re

Educates or inspires you

Is physically pleasurable

Purchase drivers?

Is caring

Leads not follows

BELONGING

Has your best interests at heart

Really understands you
Is well-known
Sparks conversation
Is surprising or intriguing
Is valued or respected by others

Be

Is trustworthy

Is consistent
Is popular

Is part of popular culture
Is growing in popularity
Challenges you
And many
surprising and
interesting
insights…
1
People are
still
cavemen at
heart
©WEBER SHANDWICK 2012 All rights reserved

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2
BELONGING

EMPATHY

Be

Em

MEANING

HBv

INVOLVEMENT
HERD
BEHAVIOUR

Inv
SHARED VALUES

SVs

©WEBER SHANDWICK 2012 All rights reserved

RESPECT

Rsp
SOCIAL TOTEMS

ScT

To engage
means to
reciprocate
3
Multitasking is a
myth

©WEBER SHANDWICK 2012 All rights reserved
RESPECT

£Rsp

4
Respect
drives
purchase
universally

©WEBER SHANDWICK 2012 All rights reserved
5
The most
engaging
we’ve seen
brand (so far)

©WEBER SHANDWICK 2012 All rights reserved

ISN’T…

OR

IT’S

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Deutsche Telekom is repeatedly cited in specialist literature as a reference for successful value-oriented brand management. The book BRAND DRIVEN PROGRESS is aimed at all those who are enthusiastic about the power of brands: how they enrich life, how they ensure continuity in rapidly changing times and enable progress. Brand-driven progress means more than just promoting sales through the brand. Many manage to do that. It has always been important to Telekom to use the brand to drive change within the company and, whenever possible, to accompany social changes in a positive way. social changes. This is how Brand Driven Progress should be understood: a field of tension in which the Telekom brand plays a special role.   My name is Hans-Christian Schwingen. I am the co-editor of the book and, as the Chief Brand Officer of Deutsche Telekom from 2007 to 2020, I played a key role in its repositioning. The brand strategy set by my team and me was to develop the company more and more from an infrastructure provider to a digital lifestyle brand. The focus of our work was to link the products, services and content with the brand promise "Life is for sharing."  

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HERD
BEHAVIOUR

Make people feel that their brand is part of the
cultural fabric and is growing in popularity.

2

Make everything they do and everything they
communicate visually appealing.

3

Whatever they do, they do it with passion that
incites desire and anticipation of pleasure.

4

HBv

1

Make customers feel like they belong to something
special and make others want to join them.

5

Do things that make people respect them and
communicate without hubris.

6

Communicate about what they do in a way that
drives conversation and unlocks social interaction.

AESTHETICS

Ae
DESIRE

De
BELONGING

Be
RESPECT

Rsp
SOCIAL TOTEMS

ScT

6
The UK’s best
brands do 6
things better
than the rest
Feel valued as an
employee
Would
recommend my
INTEGRITY
employer
Very satisfied in
my job
Would change
ENHANCEMENT
jobs tomorrow if I
could

Rsp

ASSOCIATIONS

As

Not very satisfied
in my job

15%

En

De

45%

RESPECT

DESIRE

51%

46%
In

7

18%
It also applies
to Employee
Engagement
But MOST
importantly it’s
taught us
that…
Innovation is
not just
fascinating and

fun…

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