Joseph Waiters is seeking a leadership position utilizing his 20 years of experience in training and operations management. He has a proven track record of successfully implementing new systems, developing training programs, and enhancing processes. As the current Training Specialist at Caduceus Inc., he designs and implements revenue cycle training, leads policy development, and acts as a resource to senior leadership. Prior to this role, he held several director and manager level positions where he oversaw training functions, project managed implementations, and improved staff performance through coaching.
Neha Raheja is a highly motivated individual with 7 years of experience leading teams as a Data Quality Specialist at Barclays Shared Services in Noida, India. She has an MBA from MDU Rohtak and a BBA from Manav Rachna. In her current role, she leads a team of Data Quality Analysts, coordinates remediation of data quality issues, and creates reports and dashboards. Previously, she worked as a Payment Analyst at Barclays, where she trained new hires and facilitated currency transactions. She has received several awards for her work in improving processes and team performance.
Assistant Manager - Operations with nearly 12 years of experience in Call Cen...Abhijit Gupta
Assistant Manager - Operations with 12 years of experience in Evaluating Center performance and ensuring that goals are being met or revised, Monitoring productivity of customer service representatives and generates reports, Determining work procedures, prepares work schedules, and expedites workflow. Identify skill and knowledge gaps, managing and execution of training needs.
This document summarizes the skills and experience of Yulian Brauman, including over 7 years of experience in management, training development, and business. He has a proven track record of motivating teams, developing training programs, and meeting performance goals. Brauman is currently a Department Manager at Rockspace Ltd where he oversees marketing plans and ensures training meets business needs. He has held prior leadership roles developing sales teams and training courses to drive company success.
M. SarathChandar is seeking a professional role requiring competition and constant skill updates. He has over 15 years of experience in operations management, quality compliance, and client servicing for companies like Hewlett Packard and Cisco. His roles have included procurement, project management, and recruiting. He holds a B.Sc in Hotel Management and a Prince 2 Practitioner certification. SarathChandar aims to contribute leadership, problem-solving skills, and technical competencies to his future employer.
This document provides a summary of Mary Nikolaidis' career profile and experience. She has over 20 years of experience leading teams in retail, finance, shared services and energy operations. Her experience includes managing projects to deliver strategic objectives and process improvements. She has worked in leadership roles for the Department of Treasury and Finance, AGL, Capgemini, and Westpac. Her responsibilities have included managing teams, building relationships, and driving performance. She has a Bachelor's degree in Psychology and Sociology and training in project management and operations management methodologies.
Assistant Manager - Operations with nearly 12 years of experience in Call Cen...Abhijit Gupta
Assistant Manager - Operations with 12 years of experience in Evaluating Center performance and ensuring that goals are being met or revised, Monitoring productivity of customer service representatives and generates reports, Determining work procedures, prepares work schedules, and expedites workflow. Identify skill and knowledge gaps, managing and execution of training needs.
Rishav Guha is seeking a role that provides opportunities for learning and skill enhancement. He has over 3 years of experience in accounts payable at Genpact, where he transitioned processes, resolved issues, generated reports, and improved performance. He was promoted from Process Associate to Process Developer. Rishav holds a B.Com degree and is proficient in English, Hindi, Bengali, Windows, and MS Office. He is a quick learner, works well under pressure, and aims to contribute to organizational advancement.
Steven D. Pilato has over 15 years of experience in corporate training, instructional design, and call center management. He is a certified technical trainer with experience developing training programs and materials. Pilato has worked in various industries including banking, healthcare, and security. His most recent role was as a Service to Solutions Professional at Fifth Third Bank, where he provided customer service and sold additional bank products.
The document is a resume for Douglas Vandeven summarizing his experience and qualifications as an executive manager in the food service industry. He has over 15 years of experience as a general manager and assistant manager at various Applebee's locations, with a demonstrated track record of improving sales, managing costs, and ensuring high customer satisfaction. His skills include leadership, strategic planning, financial management, and people management.
This document is a resume for Ann Gatlin. She has over 15 years of experience in human capital management, change management, and continuous improvement. Her current role is Assistant Director of Admissions at Argosy University, where she developed new programs for military students and leverages social media to maximize awareness. Previously she held roles in enrollment advising and military student recruiting. She also has experience in kitchen design sales, furniture sales management, and information technology project management. Gatlin holds a Master of Management degree from University of Phoenix and a Bachelor's degree from University of Wisconsin-Milwaukee.
This document contains Himanshu Pant's resume. The following key points are highlighted:
- Himanshu Pant has over 11 years of experience in operations management, quality, customer relationship management, and coordination.
- He is skilled in people management, problem solving, and communication.
- His most recent role was as an Account Manager for Quality at H.Y.P.E.R.Q.U.A.L.I.T.Y, where he led a team and was the primary client contact.
Heather Conrad is a results-driven manager with over 15 years of experience in the healthcare industry, specifically at Highmark Blue Cross Blue Shield and its predecessor Blue Cross of Northeastern Pennsylvania. She has led multiple projects involving technology integration and process improvements. Currently she manages a team that focuses on performance improvement, quality assurance, and training. Previously she held supervisory roles overseeing customer service representatives and a performance coaching program. Heather has a bachelor's degree in psychology and certifications in lean process improvement and speech analytics. She has received several awards for her work on culture change and performance improvement initiatives.
Darhyl E. Martin is a Production Manager and Process Improvement Specialist with over 15 years of experience in operations management, continuous process improvement, staff training and development, and production supervision. He holds an Executive MBA and has extensive experience implementing Lean Six Sigma methodologies to improve productivity, quality, and efficiency. Currently he supervises over 100 production personnel at an international document processing company. Previously he held management roles overseeing training and development programs at several large food service and retail companies.
Dependable and accomplished professional with extensive experience in delivering instruction, evaluating performance, developing procedural strategies, implementing plans and managing multiple projects simultaneously, seeking an opportunity to continue my career in technology.
Candido Rosario has over 25 years of experience in facilities management, operations oversight, and staff supervision. He is currently the Director of Custodial Services and Events & Conference Set Up Manager at Fairfield University, where he oversees facilities, operations staff, and contracted vendors. Previously he was the Regional Director of Operations for Raritan Building Services Corporation and the Custodial Operations Manager at Manhattan College. He has extensive expertise in areas such as strategic planning, budgeting, customer service, and training and developing staff.
This document is a curriculum vitae for Harneet Kaur. It outlines her professional experience working in operations management, accommodation management, training management, and team leadership roles over the past 15 years. She holds an MBA from London Graduate School of Management and a BSc in IT. Her career history details her responsibilities and achievements in roles with various companies in London and India.
Enaam Alum is a project manager with experience in recruitment consulting, project management, customer service, and complaint handling. She has a Master's in Project Management and Bachelor's in Business and Management. She is seeking a junior project manager position to further develop her management skills. She has strong communication, problem-solving, and planning abilities along with experience in areas like leadership, quality assurance, and budgeting.
Mohd Nurull Wahab Md Yaakob is a results-driven supervisor with over 10 years of experience in construction and facilities management. He has a proven track record of meeting KPIs and motivating teams. His areas of expertise include monitoring performance, manpower scheduling, customer service, and team morale. He holds a Site Supervisor Certificate from the Construction Industry Development Board of Malaysia and is looking for a challenging supervisory position.
Holly Cox is an experienced leader in call center management, customer service, and mortgage and credit card servicing. She has over 15 years of experience leading teams of 250+ employees at large financial institutions like JPMorgan Chase and HSBC. Currently she is a Site Leader and Vice President at JPMorgan Chase, where she established a new mortgage servicing call center and manages all aspects of operations.
Shirley Talaguit is an experienced manager with over 20 years of experience managing budgets up to $500,000 and leading teams of up to 10 people. She has a proven track record of reducing costs through initiatives like converting to electronic board books and researching new vendors. Currently she is the Board Liaison at Parkland Health & Hospital Systems, where she directs all Board-related activities, manages large budgets, and ensures compliance. Previously she held roles as an Office Manager, providing support to senior leadership and training administrative staff.
Presenter: Peggy Wu, Principal Investigator, SIFT
There are a number of challenges associated with making games for behaviour change to help the player make healthier lifestyle choices. The game needs to incorporate the magic formula of fun and engagement, incorporate an educational component either through experiential or didactic learning, tied to real world detection and/or consequences, all to change the mindset of the player with lasting effects. This talk provided an overview of several research projects related to games for behaviour change, discuss applicable theories from psychology and sociology, how those theories could be used to help systematically design a game, and some of the challenges and lessons learned by the game designers.
Aberturas Aluminio - Catálogo Aluar Sistema A30lespol
El documento proporciona un catálogo técnico para el Sistema A30. Contiene especificaciones y detalles sobre las características y capacidades del sistema. El documento parece ser principalmente una lista de códigos y especificaciones técnicas.
O poema descreve o pai como um anjo que serve o céu cuidando incessantemente de seus filhos, lutando dia e noite para orar, prover, proteger e incentivar os filhos, suprindo suas necessidades com amor e perdão.
Senior capital & social organization (may 2013)Alycante
This document discusses two case studies of companies implementing social organization systems to facilitate knowledge transfer from senior staff to junior staff. For a manufacturing firm, a 16-month process is mapping skills, choosing experts, creating training plans, testing junior staff, and developing a social interface. An insurance firm mapped competencies and identified experts to transfer skills via an internal social network to enable quick staff rotation. Both aim to motivate senior staff and reward their training efforts using social technology for continuous, flexible learning.
O documento descreve um projeto de um grupo sobre a Rua Augusta em São Paulo. O projeto consiste em uma história em quadrinhos que mostra a relação entre duas mulheres de classes sociais diferentes que realizam as mesmas ações na rua, mas que não se percebem, com o objetivo de fazer as pessoas refletirem sobre individualidade e diferenças de classe. O grupo desenvolveu as personagens no Photoshop e os cenários no Illustrator para compor a narrativa urbana e fazer uma prova de conceito do projeto.
La Unión Europea comenzó en la década de 1950 como una comunidad económica entre seis países europeos para promover la paz después de la Segunda Guerra Mundial. Desde entonces, se han ampliado para incluir 27 estados miembros a través de varias rondas de expansión, la más reciente en 2013 con la adhesión de Croacia. Actualmente, varios países son candidatos oficiales o potenciales para futuras ampliaciones.
Rebecca Woods is seeking an entry-level technician position utilizing her skills in soldering, testing, gluing, potting, labeling, packaging and shipping products. She has over 10 years of experience in technician roles for CastleCreations as well as receptionist, deli clerk, teacher and customer service roles.
El documento discute la educación para la salud y los progresos realizados en la mejora de la salud mundial desde la Declaración de Alma Ata y la Carta de Ottawa. Sin embargo, siguen aumentando muchas enfermedades contagiosas y surgiendo nuevas enfermedades epidémicas. También señala que la salud es una estructura social determinada por factores individuales, biológicos, sociales y culturales, por lo que la educación para la salud debe tomar en cuenta diferentes conceptos culturales de salud y enfoques de tratamiento.
This document contains the Portuguese version of the Lord's Prayer. It asks that God's name be sanctified, that God's kingdom come and will be done, and for daily bread, forgiveness of debts as we forgive others, and deliverance from temptation and evil. It recognizes God as the one with power and glory forever.
Este documento describe diferentes aspectos de la comunicación y el comportamiento del consumidor. Explica el diseño de mensajes persuasivos, incluyendo la estructura y presentación del mensaje, y diferentes tipos de exhortaciones publicitarias. También cubre mediciones de la exposición, atención, interpretación y recuerdo del mensaje, así como el impacto de los anuncios recibidos. Además, analiza la comunicación interpersonal e impersonal, los medios como canales de transmisión, y las características y motivos de los receptores.
Thomas Dunn is a 14-year-old student who has acquired RSA certification, first aid training, and AMEB music theory grade 2. He has work experience in customer service roles at Stradbroke Flyer Water Taxis and Sabre Connect. Thomas attends The Gap State High School and has leadership experience as the junior executive leader in year 9 and as the captain of the year 9 volleyball team. His skills include visual merchandising, languages, customer service, and Microsoft Office programs. His interests include scouts, French, music, sports, and outdoor activities.
The document describes a tall person with green eyes and long brown hair who likes playing volleyball. They love using computers but dislike math and hate physics. They will play hockey and volleyball. The document contains spelling and grammatical errors marked in red.
Curt Robley has over 15 years of experience in customer service, program management, and operations roles. He has a proven track record of managing teams to achieve key performance indicators and has developed training programs to improve employee performance. Robley is skilled in areas such as employee management, quality control, conflict resolution, and team building. He holds a BA in Business Administration and is proficient in various systems and tools.
Vinayak Ganiger is seeking a position that allows him to explore and excel professionally. He has over 5 years of experience in training and development, HR operations, and relationship management. His experience includes roles at Honeywell, Oracle, and IBM, where he specialized in areas like learning management, customer relationship management, and HR applications support.
Melissa Hudon has over 15 years of experience in business analysis, project management, training, and customer service. She led a complex training project during an 18-month software conversion impacting a 225+ employee organization. As a manager, she developed a training department, increasing training hours and attendance. Hudon also excelled in customer service roles, resolving issues and maintaining high performance. She is skilled in process improvement, critical thinking, and adapting instruction to different learning styles.
This document is a resume for Steve Haines. It summarizes his experience as an Operations Director with a background leading teams, achieving goals and objectives, and transforming strategic plans into workable solutions. His resume lists positions held from 2016 to 2001 at New York Institute of Technology, Empire Education Group, GMS Inc., and Consumers Kitchen & Bath Specialty Supercenters, where he gained experience in multi-unit operations management, strategic planning, team leadership, project management, and more.
The document is a resume for Shannon Von Kaenel summarizing their experience in operations management and educational leadership roles over the past 15 years. It highlights their experience as Director of Operations at Goddard School since 2015, where they oversee staff, budgets, compliance, curriculum, and customer service. Previous roles included School Administrator, Senior Curriculum Specialist, and Director of Operations at various childcare centers, where they managed operations, finances, compliance, staff training and customer service.
The document is a resume for Shannon Von Kaenel summarizing their experience in operations management and educational leadership roles over the past 15 years. It highlights their experience as Director of Operations at Goddard School since 2015, where they oversee staff, budgets, compliance, curriculum, and customer service. Previous roles included positions as a School Administrator, Senior Curriculum Specialist, and Director of Operations at various childcare centers, where they were responsible for curriculum development, financial management, hiring, and improving standards of care.
The document provides a summary of qualifications for Susan Schirmer including over 13 years of experience in training and developing training materials. She has held roles as a Trainer Coordinator, Supervisor of Provider Data Management, and Senior Service Center Trainer. Her experience includes writing training documentation, presenting classroom and online training, testing systems, and analyzing business needs to develop effective training programs.
The document provides a summary of qualifications and experience for Tracy LaChance, including over 15 years of project management experience and 23 years of coaching and learning expertise. It details her experience managing projects and training programs at various financial institutions. The document demonstrates her strong skills in areas such as organization, communication, budgeting, and developing training programs.
This document is a resume for Lesley S. Faichney that includes contact information, a technical summary of skills, education history, and professional experience. Faichney has over 20 years of experience in customer service, training and development, project management, and quality assurance in long-term care facilities and financial institutions. Currently, Faichney works as a Senior Vault Teller at Regions Financial providing excellent customer service and ensuring smooth branch operations. Previously, Faichney held various roles in customer service, training, and quality programs at several long-term care facilities and banks.
This document provides a summary and experience for Stephanie Sharick, including her contact information and objective. It details her experience as an Office Manager for Becker & Scott Orthodontics from 2015 to present, as a Business Analyst for HEALTHCAREfirst from 2013 to 2015, and various roles at CoxHealth/Cerner ITWorks from 2002 to 2013 including Application Analyst, IT Business Analyst, and Clinic Manager for a Regional Perinatal Center. Her experience demonstrates leadership, process improvement, and using technology to optimize clinical work processes.
This document provides a summary of Nadeem Awan's career experience and qualifications. It details his current role as Operations Manager at EDC, where he has worked since 2007 and helped optimize operations. It also outlines his previous experience as Senior Operations Supervisor at EDC from 2002-2007 and his education, which includes a Master's degree in Economics from University of Peshawar. The document demonstrates Nadeem's extensive experience in operations management, process improvement, and people management, as well as his qualifications in project management, Lean Six Sigma, and ITIL.
Kelly King provides a professional synopsis and details experience as a Manager of Implementations and Technical Support at Ebix, Inc. She has over 10 years of experience in information technology, business analysis, project management, and quality management. Her experience includes requirements gathering, software design, testing, and client coordination. She also lists education and previous roles in sales, instruction, and case management.
Marcelino Gonzalez is seeking an operations supervisor position applying his leadership, problem solving, and management skills. He has over 15 years of experience in operations management, lean manufacturing, training, and human resources. His background includes reducing costs through lean initiatives, developing training programs, and optimizing production processes. Gonzalez holds a Bachelor's degree in Paralegal Studies from Broadview University and an AAS in Paralegal Technology from Johnston Community College.
This document provides a summary of Mark Adrian R Morelos' resume. It includes his contact information, career overview highlighting his core strengths and accomplishments. It then details his work experience as a Manager of Contact Center Operations and Organizational Development at Convergys Philippines from 2008 to 2016. It lists his educational background and languages. Finally, it provides references from previous supervisors and directors.
This document summarizes the experience and qualifications of Maria E. Luccese. She has over 30 years of experience in business operations, academic administration, nonprofit leadership, and K-12 education. Her background includes positions in management consulting, financial services, technology leadership, and nonprofit board experience. Currently, she is a teacher pursuing her Doctorate in Higher Education.
Stephanie Harris is seeking a role that utilizes her experience in facilities and business operations management. She has over 15 years of experience in operations management, customer service, and human resources. Her most recent role was as Facilities and Business Operations Manager at Wipro, where she oversaw a staff of 15 and managed various operations. She is looking to join a creative and technology-driven company where she can contribute her skills in project management, operations, and team leadership.
Katherine Murray has over 15 years of experience in client services and leadership roles. She has a proven track record of developing initiatives to improve client and associate satisfaction, such as developing a client satisfaction action plan model that led to record satisfaction levels. Murray is also skilled in change management, internal communications, and talent development. She seeks a senior leadership role where she can provide strategic guidance to continuously improve client experience, communication, and engagement.
This document contains a summary of William Weiner's professional experience and qualifications. Weiner has over 16 years of experience delivering corporate education and call center support. He has held leadership roles at T-Mobile and EchoStar, where he launched new call centers, developed training programs, coached employees, and ensured high quality customer service. Weiner has a background in broadcast communications and holds certifications in training. He has received several awards for his work and is involved in his community through mentorship programs.
Shivakumar R. is an AVP of Learning and Development with over 14 years of experience in training and development. He has expertise in leadership development, program management, and hospitality operations. He is currently the Head of Talent and Trainers Development at GRT Group of Companies, where he manages the training calendars and conducts trainings for trainers. Previously he has worked as the Head of Learning Services and Six Sigma at ITC Sheraton Park Hotel, and as the Training Manager for Aloft Hotels India, leading a team of three trainers. He has experience in conducting various training programs, developing training modules, and ensuring training effectiveness. He holds an M.Phil in Tourism and M.T.M
1. Joseph Waiters
4 Dogwood Court ♦ Sayreville, NJ 08872 ♦ Cell: (732) 725-9641 ♦ E-mail: joseph_waiters@yahoo.com
PROFESSIONAL SUMMARY
Possess a multitude of versatile skills that transfer into any leadership setting to create and maintain high levels of
efficiency and productivity with an advanced understanding of customer service that is demonstrated through high
levels of client satisfaction.
Experienced in managing the process of new department set-up and facilitating support services. Impeccable
ability to work in fast-paced office operations, while overseeing the daily operations of the Training Department.
Strong organizational, communication and computer skills. An effective team leader who also works well
independently.
Demonstrates the ability to effectively coordinate and meet deadlines of multiple projects, while using sound logic
and reasoning in analyzing difficult problems. Exudes enthusiasm and a desire to achieve timely results and strive
to accomplish improvement objectives.
Ability to build and maintain solid business relationships on all professional levels.
CAREER EXPERIENCE
CADUCEUS INC. Jersey City, New Jersey,
Training Specialist 06/2014 - Present
Design and implement training and maintain materials related to physician practice operations and revenue cycle.
Plans, implement and evaluates professional revenue cycle training.
Provide tactical leadership in the development and implementation of revenue cycle policies and procedures.
Analyzes root causes of revenue cycle related issues and recommends system enhancements.
Present workflow updates to staff involved in the physician revenue cycle.
Develop, maintain and disseminate reference materials to support staff involved in the physician revenue cycle.
Participates in the testing of new modules and functionality.
Resolved claim/statement edits and Charge Corrections.
Review accounts to determine refund process.
Act as a resource for the Sr. Vice President
CONTINUUM HEALTH PARTNERS INC. New York, New York,
BETH ISRAEL MEDICAL CENTER, ST. LUKES ROOSEVELT, BETH ISRAEL KINGS HIGHWAY DIVISION AND
SUNY LONG ISLAND COLLEGE HOSPITAL
Assistant Director of IDX Systems Training / Professional Billing 03/2008 - 12/2013
Proven success with Project Management for over 30 new client implementations.
Management of the Training Project Plan including task management, escalation of issues, risk identification, and
interdependencies through project documentation.
Coordinated and conducted in-services for staff development to enhance productivity and efficiency.
Enhanced staff performance through coaching, mentoring and a positive management approach.
Maintained the integrity of the GE Centricity scheduling dictionaries.
Created educational curriculum, training documentation for upgrades and new modules of GE Centricity Business
application.
Oversaw the effective implementation of all training programs to ensure execution and skill development.
Created and maintain a workable Training Plan and matrix to determine the goals, strategies and tactics to be
implemented to achieve client satisfaction.
Worked with Director of Training to institute specific metrics and measurements to assess the success of training
activities.
Developed agenda and facilitate Front End Users meetings.
Validation of user acceptance testing on new application features, reports, and application design updates.
Performed analyst on client monthly Scheduling Utilization reports.
Defined, use and communicate utilization patterns and best practices in service oriented analysis.
Developed strategies to improve service.
Evaluate application design solutions objectively and facilitate conflict resolution.
2. IDX Systems Training Manager 01/2004 – 03/2008
Maintained activities of the GE Centricity Application to support daily operations.
Managed a training staff of three trainers using a positive management approach.
Established benchmarks to monitor staff performance.
Project Manager for 20 clinics/private practices for GE Centricity Scheduling and Billing implementation.
Developed uniform curriculum, which incorporated revenue cycle policies and procedures for the GE Centricity
application to improve efficiency.
Collaborated with directors and IS to determine if training curriculum met the comprehensive goals of
administrative departments and employees.
Evaluated educational programs and projects to determine effectiveness and the need for revisions.
Maintained the scheduling dictionaries.
Initiated and completed activities required to implement training programs, such as; selecting required resources,
writing training programs material and announcements and selecting facilities and equipment.
IDX Systems Training Coordinator 05/1999 – 01/2004
Provided optimal training to Professional Billing employees utilizing IDXtend 10.0, Character Cell 10.0, PCS, BAR,
Scheduling Reports, Encounter Form Generator, Encounter Manager and eCommerce.
Assisted in the development of IDX educational programs, exams and evaluations.
Skillfully managed IDX trouble-shooting hotline for system and billing inquires.
Served as an IDX resource personnel. Answered application related questions from clinical practices utilizing
system knowledge to trouble-shoot problems in charge-entry, payment posting, claims production and
submission.
Manages classroom environment in a manner that allows participants to meet learning objectives.
SKILLS
Applications utilized: IDXtend 10.0, Character Cell: 10.0, PCS, BAR 4.3, Scheduling/Billing Reports, Encounter Form
Generator, Encounter Manager, GE Centricity Business and Security Plus.
• Knowledge of Microsoft Office, Excel, PowerPoint, Word, Access, MDE, Remedy, Training Manager
• Adept at learning new technical, clinical, and medical product and disease state knowledge
• Proven training and group facilitation expertise
• Flexibility to work around multiple project and client schedules
• Understands and can apply adult learning principles
• Program/seminar design capabilities
• Leadership and management