Why Salesforce is the best CRM
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Salesforce was founded with a vision to redefine the Cloud CRM model. It sowed the seeds for a new era of cloud computing and brought in revolutionary changes to the concept of Customer Relationship Management. The USP of Salesforce is its presence across-the-board. It competes with Oracle, SAP, and Microsoft in the top-market. While these three competitors match Salesforce’s features, Salesforce offers far superior and flexible solutions with value for your money. To get in touch, write to us at: jghosh@suyati.com
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Why Salesforce is the best CRM
- 1. Reference: suyati.com http://www.informationweek.com/cloud/software-as-a-service/salesforce-vs-the-competition-a-crm-primer/d/d-id/1320966?image_number=10 http://www.forbes.com/sites/louiscolumbus/2015/05/22/gartner-crm-market-share-update-47-of-all-crm-systems-are-saas-based-salesforce-accelerates-lead/ http://www.informationweek.com/cloud/software-as-a-service/salesforce-vs-the-competition-a-crm-primer/d/d-id/1320966 http://talkincloud.com/cloud-companies/3-exclusive-salesforce-appexchange-app-installation-statistics-0 http://www.forbes.com/sites/louiscolumbus/2013/04/26/2013-crm-market-share-update-40-of-crm-systems-sold-are-saas-based/ https://www.salesforce.com/blog/2014/01/top-crm.html WHYSalesforce IS THE BEST CRM Global CRM market will touch with a compounded annual growth rateof56% between 2012- 2017 $36.5 billion by 2017, GARTNER’S PREDICTION ANALYSIS EXTRAS SALESFORCE HOSTS ANNUAL DREAMFORCE EVENTS Most demanded CRM is Cloud based CRM. G2 CROWD USER SURVEY-2014 FINDINGS SALESFORCE APPEXCHANGE Salesforce has strong niche in the three emerging CRM hotspots Salesforce - is the best CRM rank salesforce as the top CRM, industry average is 79% support scalability in Salesforce believe Salesforce CRM heads in the right direction like Salesforce CRM’s integration APIs, industry average is 74% recommend Salesforce to peers94% 85% 87% 84% 80%User support for Salesforce (Statistics): Houses over 1,800 partner apps 66% of these apps get installed once in 30 days Installed more than 1.8 million apps from the AppExchange In 2013, four out of every ten CRM sold were SaaS based. Salesforce tops among CRM vendors, with $2.5 billion sales in 2012. 2015 witnesses more preference towards mobile based CRM. G2 Crowd survey lists key Salesforce features: • Point and click admin tools- more flexibility • Internal search engine- facilitates finding opportunity, lead, account or registration • Powerful, dynamic reporting features and dashboards • Tracks growth and targets in real-time • Integrates all customer data throughout the entire lead, opportunity, or account • Cloud based technology- no hassles of installation and upgrade • Supports mobile • Automates repetitive and routine tasks • Improves productivity and saves time Developer Zone offers preview of upcoming features Mini workshops Expos showcasing vibrant partner ecosystem Developer keynote sessions 03 01 02 04 76% of these apps get installed once in 60 days 81% of these apps get installed once in 90 days To date, more than 1 million developers have developed more than 3 million apps on the Salesforce Platform Only SaaS 18.4% (market leader) 9.1% 2.6% 6.2% 21.7% 12% 7.2% 50% Combined market share IBM: 10.2% Others: 11.5% On-Premise Availability Worldwide Market share Global Revenue Growth (2013-2014) Billing & Pricing value per user Target Group Reporting and Analysis Mobile Capabilities Social Media Integration Integration with productivity tools Customer support Integrates with Facebook, Twitter, LinkedIn, YouTube Chatter and Radian6 Available Available Available Available Available Available Available Available Available Available Available Available Close integration with MS Office suite of products Accelerated response facilities 28.2% Group Edition $25 per month Small & Mid-size enterprises- Group & Professional Editions Large Enterprises- Enterprise & Unlimited Editions Customizable reports & dashboards Salesforce1 mobile app & Chatter real time collaboration app- offer robust CRM solutions Support for Android, iPhone, Windows, Blackberry Built-in support for HTML5 Interactive reporting Performs real time ad-hoc analysis Rigid SQL server reporting services engine Routine capabilities only Many offer mobile capabilities Real time view of sales data Instant access to data & analysis Suits large enterprises Generates reports without the need of technical expertise Permits access of critical data through mobile devices Support for Android and iPhone Add-on mobile products Various mobile apps- Sales Pipeline Simulator, Customer Briefing, Sales Diary, Account Intelligence, Social Contact Intelligence Suits large enterprises Suits large enterprises Other CRMs designed for low-end market Unlimited Edition $250 per month Base license fee $3750 $75 for any one module- marketing/ sales/ service automation Other CRMs do not beat Salesforce model $125- combined suite Additional modules cost extra SaaS and On-Premise SaaS and On-Premise SaaS and On-Premise SaaS or On-Premise Criteria for comparison Others WhySalesforce is thebestCRM with competitors Comparison Enterprise licensing: $200 Professional licensing: $65 Basic licensing: $30 Essential licensing: $15 Mandatory- 5 subscriptions Cloud Mobility