research-article

"The superhero of the university": experience-driven design and field study of the university guidance robot

Authors:

Aparajita Chowdhury,

Kirsikka KaipainenAuthors Info & Claims

AcademicMindtrek '20: Proceedings of the 23rd International Conference on Academic Mindtrek

Pages 1 - 9

https://doi.org/10.1145/3377290.3377304

Published: 06 February 2020 Publication History

Abstract

Robots have recently gained popularity in customer service. Especially social robots are nowadays utilized in healthcare, elderly homes and schools. Although it is crucial to design social robots according to well-defined user experience goals, research related to experience-driven design of social robots is still scarce. Experience-Driven Design (EDD) is a framework to design interaction for technology based on certain goals, known as experience goals. In this paper, we present the design and evaluation of the university guidance robot based on the user experience goals defined in previous research. The experience goals are nurture, fellowship and recreation. We designed applications, interaction, and robot's behavior to support the fulfillment of the experience goals. The social robot Pepper served as a platform for the university guidance robot. The evaluation was conducted as a field study in a university campus with 32 university students during the orientation week. According to our findings, the university guide robot successfully evoked nurture, fellowship and recreation among participants.

References

[1]

Ahtinen, A., Poutanen, J., Vuolle, M., Väänänen, K., & Peltoniemi, S. (2015). Experience-driven design of ambiences for future pop up workspaces. Paper presented at the European Conference on Ambient Intelligence, 296--312.

[2]

Alenljung, B., Lindblom, J., Andreasson, R., & Ziemke, T. (2019). User experience in social human-robot interaction. Rapid automation: Concepts, methodologies, tools, and applications (pp. 1468--1490) IGI Global.

[3]

Arrasvuori, J., Boberg, M., Holopainen, J., Korhonen, H., Lucero, A., & Montola, M. (2011). Applying the PLEX framework in designing for playfulness. Paper presented at the Proceedings of the 2011 Conference on Designing Pleasurable Products and Interfaces, 24.

[4]

Arrasvuori, J., Boberg, M., & Korhonen, H. (2010). Understanding playfulness-an overview of the revised playful experience (PLEX) framework. Paper presented at the Proc. of Design & Emotion 2010 Conference, Design and Emotion Society,

[5]

Breazeal, C. L. (2004). Designing sociable robots MIT press.

[6]

Burgard, W., Cremers, A. B., Fox, D., Hähnel, D., Lakemeyer, G., Schulz, D., ... Thrun, S. (1998). The interactive museum tour-guide robot. Paper presented at the Aaai/iaai, 11--18.

[7]

Calo, C. J., Hunt-Bull, N., Lewis, L., & Metzler, T. (2011). Ethical implications of using the paro robot, with a focus on dementia patient care. Paper presented at the Workshops at the Twenty-Fifth AAAI Conference on Artificial Intelligence,

[8]

Chowdhury, A., Ahtinen, A., & Kaipainen, K. (2018). Exploring the experience goals in the context of university student mentoring robot. Presented at the Designing Experience with Socially Interactive Robots workshop at the Nordichi'18, Oslo, Norway. Available at https://uxsr.weebly.com/uploads/1/0/8/7/108797723/chowdhury_nordichi2018.pdf

[9]

Chui, M., Manyika, J., & Miremadi, M. (2016). Where machines could replace humans---and where they can't (yet). McKinsey Quarterly, 30(2), 1--9.

[10]

Costa, A., Martinez-Martin, E., Cazorla, M., & Julian, V. (2018). PHAROS---PHysical assistant RObot system. Sensors, 18(8), 2633.

[11]

Deterding, S., Björk, S. L., Nacke, L. E., Dixon, D., & Lawley, E. (2013). Designing gamification: Creating gameful and playful experiences. Paper presented at the CHI'13 Extended Abstracts on Human Factors in Computing Systems, 3263--3266.

[12]

Joosse, M. P., Poppe, R. W., Lohse, M., & Evers, V. (2014). Cultural differences in how an engagement-seeking robot should approach a group of people. Paper presented at the Proceedings of the 5th ACM International Conference on Collaboration Across Boundaries: Culture, Distance & Technology, 121--130.

[13]

Kaipainen, K., Ahtinen, A., & Hiltunen, A. (2018). Nice surprise, more present than a machine: Experiences evoked by a social robot for guidance and edutainment at a city service point. Paper presented at the Proceedings of the 22nd International Academic Mindtrek Conference, 163--171.

[14]

Kanda, T., Shiomi, M., Miyashita, Z., Ishiguro, H., & Hagita, N. (2009). An affective guide robot in a shopping mall. Paper presented at the Proceedings of the 4th ACM/IEEE International Conference on Human Robot Interaction, 173--180.

[15]

Kidd, C. D., & Breazeal, C. (2008). Robots at home: Understanding long-term human-robot interaction. Paper presented at the 2008 IEEE/RSJ International Conference on Intelligent Robots and Systems, 3230--3235.

[16]

Knaving, K., & Björk, S. (2013). Designing for fun and play: Exploring possibilities in design for gamification. Paper presented at the Proceedings of the First International Conference on Gameful Design, Research, and Applications, 131--134.

[17]

Komatsubara, T., Shiomi, M., Kanda, T., Ishiguro, H., & Hagita, N. (2014). Can a social robot help children's understanding of science in classrooms? Paper presented at the Proceedings of the Second International Conference on Human-Agent Interaction, 83--90.

[18]

Meyns, P., van der Spank, J., Capiau, H., De Cock, L., Van Steirteghem, E., Van der Looven, R., & Van Waelvelde, H. (2019). Do a humanoid robot and music increase the motivation to perform physical activity? A quasi-experimental cohort in typical developing children and preliminary findings in hospitalized children in neutropenia. International Journal of Human-Computer Studies, 122, 90--102.

[19]

Needybot, the experiment from the lodge at Wieden+Kennedy. Retrieved from http://www.needybot.io/

[20]

Olsson, T., Väänänen-Vainio-Mattila, K., Saari, T., Lucero, A., & Arrasvuori, J. (2013). Reflections on experience-driven design: A case study on designing for playful experiences. Paper presented at the Proceedings of the 6th International Conference on Designing Pleasurable Products and Interfaces, 165--174.

[21]

Onchi, E., Lucho, C., Sigüenza, M., Trovato, G., & Cuellar, F. (2016). Introducing IOmi-A female robot hostess for guidance in a university environment. Paper presented at the International Conference on Social Robotics, 764--773.

[22]

Šabanović, S., Reeder, S. M., & Kechavarzi, B. (2014). Designing robots in the wild: In situ prototype evaluation for a break management robot. Journal of Human-Robot Interaction, 3(1), 70--88.

Digital Library

[23]

Salem, M., Lakatos, G., Amirabdollahian, F., & Dautenhahn, K. (2015). Would you trust a (faulty) robot?: Effects of error, task type and personality on human-robot cooperation and trust. Paper presented at the Proceedings of the Tenth Annual ACM/IEEE International Conference on Human-Robot Interaction, 141--148.

[24]

Sharkey, A., & Sharkey, N. (2012). Granny and the robots: Ethical issues in robot care for the elderly. Ethics and Information Technology, 14(1), 27--40.

Digital Library

[25]

Smith, D. H., & Zeller, F. (2017). The death and lives of hitchBOT: The design and implementation of a hitchhiking robot. Leonardo, 50(1), 77--78.

[26]

Triebel, R., Arras, K., Alami, R., Beyer, L., Breuers, S., Chatila, R., ... Fiore, M. (2016). Spencer: A socially aware service robot for passenger guidance and help in busy airports. Paper presented at the Field and Service Robotics, 607--622.

[27]

Varsaluoma, J., Väätäjä, H., Kaasinen, E., Karvonen, H., & Lu, Y. (2015). The fuzzy front end of experience design: Eliciting and communicating experience goals. Paper presented at the Proceedings of the Annual Meeting of the Australian Special Interest Group for Computer Human Interaction, 324--332.

[28]

Wada, K., & Shibata, T. (2007). Living with seal robots---its sociopsychological and physiological influences on the elderly at a care house. IEEE Transactions on Robotics, 23(5), 972--980.

Digital Library

[29]

Who is pepper. Retrieved from https://www.softbankrobotics.com/emea/en/robots/pepper

[30]

Zhang, Y., & Wildemuth, B. M. (2009). Qualitative analysis of content. Applications of Social Research Methods to Questions in Information and Library Science, 308, 319.

Cited By

Kiraga MSamsel ZIndurkhya B(2023)A Field Study on Polish Customers’ Attitude Towards a Service Robot in a CafeSocial Robotics10.1007/978-981-99-8718-4_26(294-307)Online publication date: 3-Dec-2023
https://doi.org/10.1007/978-981-99-8718-4_26
Kurtz GKohen-Vacs D(2023)Welcome to the University! Students’ Orientation Activity Mediated by a Social RobotLearning and Collaboration Technologies10.1007/978-3-031-34550-0_25(350-358)Online publication date: 9-Jun-2023
https://doi.org/10.1007/978-3-031-34550-0_25
Ahtinen AChowdhury ABeheshtian NRamirez Millan VWu C(2023)Collaborative Learning with Social Robots – Reflections on the Novel Co-learning Concepts Robocamp and RobotourLearning and Collaboration Technologies10.1007/978-3-031-34550-0_18(255-270)Online publication date: 9-Jun-2023
https://doi.org/10.1007/978-3-031-34550-0_18
Show More Cited By

Index Terms

"The superhero of the university": experience-driven design and field study of the university guidance robot

Recommendations

User Experience Goals for Designing Industrial Human-Cobot Collaboration: A Case Study of Franka Panda Robot
NordiCHI '20: Proceedings of the 11th Nordic Conference on Human-Computer Interaction: Shaping Experiences, Shaping Society

Pleasurable user experience (UX) is an essential design target in human-technology interaction. It helps to fulfil users’ expectations and to complete tasks successfully, in both everyday life and work contexts. In the industrial context, collaborative ...
Nice surprise, more present than a machine: Experiences evoked by a social robot for guidance and edutainment at a city service point
Mindtrek '18: Proceedings of the 22nd International Academic Mindtrek Conference

Social robots are emerging as potentially useful tools for customer service in various contexts including retail, healthcare or education. Their capacity for human-like interaction could provide a satisfactory customer experience in simple and ...
Color game: a collaborative social robotic game for icebreaking; towards the design of robotic ambiences as part of smart building services
AcademicMindtrek '20: Proceedings of the 23rd International Conference on Academic Mindtrek

Social robots are entering our workplaces, homes, medical and educational systems in assistive and collaborative roles. In our research, we have investigated the use of a social robot Pepper as an interactive icebreaker host to create a positive ...

Comments

Information & Contributors

Information

Published In

cover image ACM Other conferences

AcademicMindtrek '20: Proceedings of the 23rd International Conference on Academic Mindtrek

January 2020

182 pages

ISBN:9781450377744

DOI:10.1145/3377290

Conference Chair:
Markku Turunen
Tampere University

Copyright © 2020 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than the author(s) must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected].

Publisher

Association for Computing Machinery

New York, NY, United States

Publication History

Published: 06 February 2020

Permissions

Request permissions for this article.

Request Permissions

Check for updates

Author Tags

Qualifiers

Research-article

Conference

AcademicMindtrek '20

AcademicMindtrek '20: Academic Mindtrek 2020

January 29 - 30, 2020

Tampere, Finland

Acceptance Rates

AcademicMindtrek '20 Paper Acceptance Rate 24 of 45 submissions, 53%;

Overall Acceptance Rate 110 of 207 submissions, 53%

Contributors

Other Metrics

View Article Metrics

Bibliometrics & Citations

Bibliometrics

Article Metrics

5
Total Citations
View Citations
225
Total Downloads

Downloads (Last 12 months)27
Downloads (Last 6 weeks)2

Reflects downloads up to 26 Jan 2025

Other Metrics

View Author Metrics

Citations

Cited By

Kiraga MSamsel ZIndurkhya B(2023)A Field Study on Polish Customers’ Attitude Towards a Service Robot in a CafeSocial Robotics10.1007/978-981-99-8718-4_26(294-307)Online publication date: 3-Dec-2023
https://doi.org/10.1007/978-981-99-8718-4_26
Kurtz GKohen-Vacs D(2023)Welcome to the University! Students’ Orientation Activity Mediated by a Social RobotLearning and Collaboration Technologies10.1007/978-3-031-34550-0_25(350-358)Online publication date: 9-Jun-2023
https://doi.org/10.1007/978-3-031-34550-0_25
Ahtinen AChowdhury ABeheshtian NRamirez Millan VWu C(2023)Collaborative Learning with Social Robots – Reflections on the Novel Co-learning Concepts Robocamp and RobotourLearning and Collaboration Technologies10.1007/978-3-031-34550-0_18(255-270)Online publication date: 9-Jun-2023
https://doi.org/10.1007/978-3-031-34550-0_18
Mahdi HAkgun SSaleh SDautenhahn K(2022)A survey on the design and evolution of social robots — Past, present and futureRobotics and Autonomous Systems10.1016/j.robot.2022.104193156:COnline publication date: 1-Oct-2022
https://dl.acm.org/doi/10.1016/j.robot.2022.104193
Chowdhury AAhtinen APieters RVaananen K(2020)User Experience Goals for Designing Industrial Human-Cobot CollaborationProceedings of the 11th Nordic Conference on Human-Computer Interaction: Shaping Experiences, Shaping Society10.1145/3419249.3420161(1-13)Online publication date: 25-Oct-2020
https://dl.acm.org/doi/10.1145/3419249.3420161

View Options

Login options

Check if you have access through your login credentials or your institution to get full access on this article.

Full Access

Get this Publication

View options

PDF

View or Download as a PDF file.

eReader

View online with eReader.

Figures

Tables

Media

View Table of Conten