research-article

"The superhero of the university": experience-driven design and field study of the university guidance robot

Authors:

Aparajita Chowdhury,

Aino Ahtinen, and

Kirsikka KaipainenAuthors Info & Claims

AcademicMindtrek '20: Proceedings of the 23rd International Conference on Academic Mindtrek

January 2020

Pages 1 - 9

https://doi.org/10.1145/3377290.3377304

Published: 06 February 2020 Publication History

Abstract

Robots have recently gained popularity in customer service. Especially social robots are nowadays utilized in healthcare, elderly homes and schools. Although it is crucial to design social robots according to well-defined user experience goals, research related to experience-driven design of social robots is still scarce. Experience-Driven Design (EDD) is a framework to design interaction for technology based on certain goals, known as experience goals. In this paper, we present the design and evaluation of the university guidance robot based on the user experience goals defined in previous research. The experience goals are nurture, fellowship and recreation. We designed applications, interaction, and robot's behavior to support the fulfillment of the experience goals. The social robot Pepper served as a platform for the university guidance robot. The evaluation was conducted as a field study in a university campus with 32 university students during the orientation week. According to our findings, the university guide robot successfully evoked nurture, fellowship and recreation among participants.

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Cited By

Kiraga MSamsel ZIndurkhya B(2023)A Field Study on Polish Customers’ Attitude Towards a Service Robot in a CafeSocial Robotics10.1007/978-981-99-8718-4_26(294-307)Online publication date: 3-Dec-2023
https://doi.org/10.1007/978-981-99-8718-4_26
Kurtz GKohen-Vacs D(2023)Welcome to the University! Students’ Orientation Activity Mediated by a Social RobotLearning and Collaboration Technologies10.1007/978-3-031-34550-0_25(350-358)Online publication date: 9-Jun-2023
https://doi.org/10.1007/978-3-031-34550-0_25
Ahtinen AChowdhury ABeheshtian NRamirez Millan VWu C(2023)Collaborative Learning with Social Robots – Reflections on the Novel Co-learning Concepts Robocamp and RobotourLearning and Collaboration Technologies10.1007/978-3-031-34550-0_18(255-270)Online publication date: 9-Jun-2023
https://doi.org/10.1007/978-3-031-34550-0_18
Show More Cited By

Index Terms

"The superhero of the university": experience-driven design and field study of the university guidance robot

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cover image ACM Other conferences

AcademicMindtrek '20: Proceedings of the 23rd International Conference on Academic Mindtrek

January 2020

182 pages

ISBN:9781450377744

DOI:10.1145/3377290

Conference Chair:
Markku Turunen
Tampere University

Copyright © 2020 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than the author(s) must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected].

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Association for Computing Machinery

New York, NY, United States

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Published: 06 February 2020

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AcademicMindtrek '20

AcademicMindtrek '20: Academic Mindtrek 2020

January 29 - 30, 2020

Tampere, Finland

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AcademicMindtrek '20 Paper Acceptance Rate 24 of 45 submissions, 53%;

Overall Acceptance Rate 110 of 207 submissions, 53%

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Cited By

Kiraga MSamsel ZIndurkhya B(2023)A Field Study on Polish Customers’ Attitude Towards a Service Robot in a CafeSocial Robotics10.1007/978-981-99-8718-4_26(294-307)Online publication date: 3-Dec-2023
https://doi.org/10.1007/978-981-99-8718-4_26
Kurtz GKohen-Vacs D(2023)Welcome to the University! Students’ Orientation Activity Mediated by a Social RobotLearning and Collaboration Technologies10.1007/978-3-031-34550-0_25(350-358)Online publication date: 9-Jun-2023
https://doi.org/10.1007/978-3-031-34550-0_25
Ahtinen AChowdhury ABeheshtian NRamirez Millan VWu C(2023)Collaborative Learning with Social Robots – Reflections on the Novel Co-learning Concepts Robocamp and RobotourLearning and Collaboration Technologies10.1007/978-3-031-34550-0_18(255-270)Online publication date: 9-Jun-2023
https://doi.org/10.1007/978-3-031-34550-0_18
Mahdi HAkgun SSaleh SDautenhahn K(2022)A survey on the design and evolution of social robots — Past, present and futureRobotics and Autonomous Systems10.1016/j.robot.2022.104193156:COnline publication date: 1-Oct-2022
https://dl.acm.org/doi/10.1016/j.robot.2022.104193
Chowdhury AAhtinen APieters RVaananen K(2020)User Experience Goals for Designing Industrial Human-Cobot CollaborationProceedings of the 11th Nordic Conference on Human-Computer Interaction: Shaping Experiences, Shaping Society10.1145/3419249.3420161(1-13)Online publication date: 25-Oct-2020
https://dl.acm.org/doi/10.1145/3419249.3420161

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