research-article

Protecting The Vulnerable: Dimensions of Assisted Digital Access

Authors:

Lizzie Coles-Kemp,

Nick Robinson, and

Claude P. R. HeathAuthors Info & Claims

Proceedings of the ACM on Human-Computer Interaction, Volume 6, Issue CSCW2

Article No.: 534, Pages 1 - 26

https://doi.org/10.1145/3555647

Published: 11 November 2022 Publication History

Abstract

A successful digital society is, in part, predicated on people having secure access to digitally-delivered services when they need it. It has long been recognised that parts of society are not able to access digital services without assistance, often as a result of economic precarity. During the COVID-19 pandemic, the importance of third and voluntary sector organisations in providing assisted digital access has come to the fore. As access to essential everyday services moved to digital-only and family and friendship networks of support became disrupted by the pandemic, for many, voluntary and third sector organisations were the source of digital assistance to claim welfare, pay bills, take part in education and purchase food. Our study explores the types of assisted digital access that voluntary and third sector organisations have provided thus far during the COVID-19 pandemic. We capture the dimensions of this assistance and evaluate the steps such organisations take to ensure that this access is safe for both the assister and assisted. From these findings we set out a security strategy with supporting design principles that combines digital security with human security in a security approach we term 'positive-first'.

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Cited By

Mcclearn JJensen RTalhouk R(2024)Security Patchworking in Lebanon: Infrastructuring Across Failing InfrastructuresProceedings of the ACM on Human-Computer Interaction10.1145/36373978:CSCW1(1-26)Online publication date: 26-Apr-2024
https://dl.acm.org/doi/10.1145/3637397
Watson CCrivellaro CParnaby AKharrufa A(2024)Hostile Systems: A Taxonomy of Harms Articulated by Citizens Living with Socio-Economic DeprivationProceedings of the CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642562(1-17)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613904.3642562
Erinola ABuckmann AFriedauer JYardım ASasse M(2023)“As Usual, I Needed Assistance of a Seeing Person”: Experiences and Challenges of People with Disabilities and Authentication Methods2023 IEEE European Symposium on Security and Privacy Workshops (EuroS&PW)10.1109/EuroSPW59978.2023.00070(575-593)Online publication date: Jul-2023
https://doi.org/10.1109/EuroSPW59978.2023.00070
Show More Cited By

Index Terms

Protecting The Vulnerable: Dimensions of Assisted Digital Access
1. Human-centered computing
  1. Human computer interaction (HCI)
    1. HCI design and evaluation methods
      1. User studies

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cover image Proceedings of the ACM on Human-Computer Interaction

Proceedings of the ACM on Human-Computer Interaction Volume 6, Issue CSCW2

CSCW

November 2022

8205 pages

EISSN:2573-0142

DOI:10.1145/3571154

Editor:
Jeff Nichols
Google

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Copyright © 2022 Owner/Author.

This work is licensed under a Creative Commons Attribution International 4.0 License.

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Association for Computing Machinery

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Published: 11 November 2022

Published in PACMHCI Volume 6, Issue CSCW2

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Cited By

Mcclearn JJensen RTalhouk R(2024)Security Patchworking in Lebanon: Infrastructuring Across Failing InfrastructuresProceedings of the ACM on Human-Computer Interaction10.1145/36373978:CSCW1(1-26)Online publication date: 26-Apr-2024
https://dl.acm.org/doi/10.1145/3637397
Watson CCrivellaro CParnaby AKharrufa A(2024)Hostile Systems: A Taxonomy of Harms Articulated by Citizens Living with Socio-Economic DeprivationProceedings of the CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642562(1-17)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613904.3642562
Erinola ABuckmann AFriedauer JYardım ASasse M(2023)“As Usual, I Needed Assistance of a Seeing Person”: Experiences and Challenges of People with Disabilities and Authentication Methods2023 IEEE European Symposium on Security and Privacy Workshops (EuroS&PW)10.1109/EuroSPW59978.2023.00070(575-593)Online publication date: Jul-2023
https://doi.org/10.1109/EuroSPW59978.2023.00070
Godinho ACardoso FCoelho PPires I(2023)Internet of Things-based care monitoring for the elderly and those with special needsProcedia Computer Science10.1016/j.procs.2023.09.083224:C(572-579)Online publication date: 1-Jan-2023
https://dl.acm.org/doi/10.1016/j.procs.2023.09.083

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