research-article

From Care Plans to Care Coordination: Opportunities for Computer Support of Teamwork in Complex Healthcare

Authors:

Barbara J. Grosz,

Krzysztof Z. Gajos,

Sonja M. Swenson,

Lee M. SandersAuthors Info & Claims

CHI '15: Proceedings of the 33rd Annual ACM Conference on Human Factors in Computing Systems

Pages 1419 - 1428

https://doi.org/10.1145/2702123.2702320

Published: 18 April 2015 Publication History

Abstract

Children with complex health conditions require care from a large, diverse team of caregivers that includes multiple types of medical professionals, parents and community support organizations. Coordination of their outpatient care, essential for good outcomes, presents major challenges. Extensive healthcare research has shown that the use of integrated, team-based care plans improves care coordination, but such plans are rarely deployed in practice. This paper reports on a study of care teams treating children with complex conditions at a major university tertiary care center. This study investigated barriers to plan implementation and resultant care coordination problems. It revealed the complex nature of teamwork in complex care, which poses challenges to team coordination that extend beyond those identified in prior work and handled by existing coordination systems. The paper builds on a computational teamwork theory to identify opportunities for technology to support increased plan-based complex-care coordination and to propose design approaches for systems that enable and enhance such coordination.

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Cited By

Zehrung RReddy MChen Y(2024)Transitioning Together: Collaborative Work in Adolescent Chronic Illness ManagementProceedings of the ACM on Human-Computer Interaction10.1145/36869568:CSCW2(1-24)Online publication date: 8-Nov-2024
https://dl.acm.org/doi/10.1145/3686956
Bowers CTomlinson AGaskin KWray J(2024)CHAT2App: Supporting Caregivers of Infants with Congenital Heart DiseaseExtended Abstracts of the CHI Conference on Human Factors in Computing Systems10.1145/3613905.3637450(1-9)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613905.3637450
Yildirim NZlotnikov SVenkat AChawla GKim JBukowski LKahn JMccann JZimmerman J(2024)Investigating Why Clinicians Deviate from Standards of Care: Liberating Patients from Mechanical Ventilation in the ICUProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3641982(1-15)Online publication date: 11-May-2024
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Index Terms

From Care Plans to Care Coordination: Opportunities for Computer Support of Teamwork in Complex Healthcare
1. Human-centered computing
  1. Collaborative and social computing
    1. Collaborative and social computing theory, concepts and paradigms
      1. Computer supported cooperative work
2. Social and professional topics
  1. Professional topics
    1. Computing and business
      1. Computer supported cooperative work

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Published In

cover image ACM Conferences

CHI '15: Proceedings of the 33rd Annual ACM Conference on Human Factors in Computing Systems

April 2015

4290 pages

ISBN:9781450331456

DOI:10.1145/2702123

General Chairs:
Bo Begole
Huawei, USA
,
Jinwoo Kim
Yonsei University, Korea
,
Program Chairs:
Kori Inkpen
Microsoft Research, USA
,
Woontack Woo
KAIST, Korea

Copyright © 2015 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than the author(s) must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected].

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Published: 18 April 2015

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CHI '15: CHI Conference on Human Factors in Computing Systems

April 18 - 23, 2015

Seoul, Republic of Korea

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CHI '15 Paper Acceptance Rate 486 of 2,120 submissions, 23%;

Overall Acceptance Rate 6,199 of 26,314 submissions, 24%

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Cited By

Zehrung RReddy MChen Y(2024)Transitioning Together: Collaborative Work in Adolescent Chronic Illness ManagementProceedings of the ACM on Human-Computer Interaction10.1145/36869568:CSCW2(1-24)Online publication date: 8-Nov-2024
https://dl.acm.org/doi/10.1145/3686956
Bowers CTomlinson AGaskin KWray J(2024)CHAT2App: Supporting Caregivers of Infants with Congenital Heart DiseaseExtended Abstracts of the CHI Conference on Human Factors in Computing Systems10.1145/3613905.3637450(1-9)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613905.3637450
Yildirim NZlotnikov SVenkat AChawla GKim JBukowski LKahn JMccann JZimmerman J(2024)Investigating Why Clinicians Deviate from Standards of Care: Liberating Patients from Mechanical Ventilation in the ICUProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3641982(1-15)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613904.3641982
Zhang ZBai EJoy KGhelaa PAdelgais KOzkaynak M(2023)Smart Glasses for Supporting Distributed Care Work: Systematic ReviewJMIR Medical Informatics10.2196/4416111(e44161)Online publication date: 28-Feb-2023
https://doi.org/10.2196/44161
Sepehri KHolsti LNiasati SChan VMaclean K(2023)Beyond the Bulging Binder: Family-Centered Design of a Digital Health Information Management System for Caregivers of Children Living with Health ComplexityProceedings of the 2023 CHI Conference on Human Factors in Computing Systems10.1145/3544548.3581459(1-19)Online publication date: 19-Apr-2023
https://dl.acm.org/doi/10.1145/3544548.3581459
Babaian TXu J(2023)NLP in Healthcare: Developing Interactive Integrated Collaborative AssistantsHCI International 2023 – Late Breaking Posters10.1007/978-3-031-49215-0_2(11-16)Online publication date: 12-Dec-2023
https://doi.org/10.1007/978-3-031-49215-0_2
Lin JHuber BAmir OGehrmann SRamirez KOchoa KAsch SGajos KGrosz BSanders L(2022)Barriers and Facilitators to the Implementation of Family-Centered Technology in Complex Care: Feasibility StudyJournal of Medical Internet Research10.2196/3090224:8(e30902)Online publication date: 23-Aug-2022
https://doi.org/10.2196/30902
Richards OScott CSpiller AMarcu G(2022)"Wearing a High Heel and a House Shoe at the Same Time": Parents' Information Needs While Navigating Change in their Child's Behavioral CareProceedings of the ACM on Human-Computer Interaction10.1145/35557726:CSCW2(1-32)Online publication date: 11-Nov-2022
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Stefanidi ESchöning JFeger SMarshall PRogers YNiess J(2022)Designing for Care Ecosystems: a Literature Review of Technologies for Children with ADHDProceedings of the 21st Annual ACM Interaction Design and Children Conference10.1145/3501712.3529746(13-25)Online publication date: 27-Jun-2022
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Kumar SQiu LSen ASinha A(2022)Putting analytics into action in care coordination research: Emerging issues and potential solutionsProduction and Operations Management10.1111/poms.1377131:6(2714-2738)Online publication date: 1-Jun-2022
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