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Emotion Work in Experience-Centered Design

Authors:

Madeline Balaam,

Rachel E. Clarke,

Charles Windlin,

Kristina Höök,

Geraldine FitzpatrickAuthors Info & Claims

CHI '19: Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems

Paper No.: 602, Pages 1 - 12

https://doi.org/10.1145/3290605.3300832

Published: 02 May 2019 Publication History

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Abstract

Experience Centered Design (ECD) implores us to develop empathic relationships and understanding of participants, to actively work with our senses and emotions within the design process. However, theories of experience-centered design do little to account for emotion work undertaken by design researchers when doing this. As a consequence, how a design researcher's emotions are experienced, navigated and used as part of an ECD process are rarely published. So, while emotion is clearly a tool that we use, we don't share with one another how, why and when it gets used. This has a limiting effect on how we understand design processes, and opportunities for training. Here, we share some of our experiences of working with ECD. We analyse these using Hochschild's framework of emotion work to show how and where this work occurs. We use our analysis to question current ECD practices and provoke debate.

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Cited By

Genç UVerma H(2024)Situating Empathy in HCI/CSCW: A Scoping ReviewProceedings of the ACM on Human-Computer Interaction10.1145/36870528:CSCW2(1-37)Online publication date: 8-Nov-2024
https://dl.acm.org/doi/10.1145/3687052
Harrington CFavela PSum CFox SDombrowski L(2024)The Denizen Designer Project: Practices, Relationships, and Principles of Activist-Led DesignProceedings of the ACM on Human-Computer Interaction10.1145/36868978:CSCW2(1-32)Online publication date: 8-Nov-2024
https://dl.acm.org/doi/10.1145/3686897
Garrett RKisić-Merino PNúñez-Pacheco CSanches PHöök K(2024)Five Political Provocations for Soma Design: A Relational Perspective on Emotion and PoliticsProceedings of the Halfway to the Future Symposium10.1145/3686169.3686213(1-8)Online publication date: 21-Oct-2024
https://dl.acm.org/doi/10.1145/3686169.3686213
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Index Terms

Emotion Work in Experience-Centered Design
1. Social and professional topics
  1. Professional topics
    1. Computing profession
      1. Employment issues

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cover image ACM Conferences

CHI '19: Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems

May 2019

9077 pages

ISBN:9781450359702

DOI:10.1145/3290605

General Chairs:
Stephen Brewster
University of Glasgow, Scotland, UK
,
Geraldine Fitzpatrick
TU Wien, Austria
,
Program Chairs:
Anna Cox
University College London, UK
,
Vassilis Kostakos
University of Melbourne, Australia

Copyright © 2019 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Published: 02 May 2019

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Cited By

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https://dl.acm.org/doi/10.1145/3687052
Harrington CFavela PSum CFox SDombrowski L(2024)The Denizen Designer Project: Practices, Relationships, and Principles of Activist-Led DesignProceedings of the ACM on Human-Computer Interaction10.1145/36868978:CSCW2(1-32)Online publication date: 8-Nov-2024
https://dl.acm.org/doi/10.1145/3686897
Garrett RKisić-Merino PNúñez-Pacheco CSanches PHöök K(2024)Five Political Provocations for Soma Design: A Relational Perspective on Emotion and PoliticsProceedings of the Halfway to the Future Symposium10.1145/3686169.3686213(1-8)Online publication date: 21-Oct-2024
https://dl.acm.org/doi/10.1145/3686169.3686213
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