research-article

Exploring the Effects of Technological Writing Assistance for Support Providers in Online Mental Health Community

Authors:

Xiaojuan MaAuthors Info & Claims

CHI '20: Proceedings of the 2020 CHI Conference on Human Factors in Computing Systems

Pages 1 - 15

https://doi.org/10.1145/3313831.3376695

Published: 23 April 2020 Publication History

Abstract

Textual comments from peers with informational and emotional support are beneficial to members of online mental health communities (OMHCs). However, many comments are not of high quality in reality. Writing support technologies that assess (AS) the text or recommend (RE) writing examples on the fly could potentially help support providers to improve the quality of their comments. However, how providers perceive and work with such technologies are under-investigated. In this paper, we present a technological prototype MepsBot which offers providers in-situ writing assistance in either AS or RE mode. Results of a mixed-design study with 30 participants show that both types of MepsBots improve users' confidence in and satisfaction with their comments. The AS-mode MepsBot encourages users to refine expressions and is deemed easier to use, while the RE-mode one stimulates more support-related content re-editions. We report concerns on MepsBot and propose design considerations for writing support technologies in OMHCs.

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Cited By

Guo AWang LHeer JZhang A(2024)Preserving Writer Values in AI Writing Assistance ToolsProceedings of the Third Workshop on Intelligent and Interactive Writing Assistants10.1145/3690712.3690727(58-61)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3690712.3690727
Xiao YChen YYamashita NChen YLiu ZGao G(2024)(Dis)placed Contributions: Uncovering Hidden Hurdles to Collaborative Writing Involving Non-Native Speakers, Native Speakers, and AI-Powered Editing ToolsProceedings of the ACM on Human-Computer Interaction10.1145/36869428:CSCW2(1-31)Online publication date: 8-Nov-2024
https://dl.acm.org/doi/10.1145/3686942
Liu TZhao HLiu YWang XPeng Z(2024)ComPeer: A Generative Conversational Agent for Proactive Peer SupportProceedings of the 37th Annual ACM Symposium on User Interface Software and Technology10.1145/3654777.3676430(1-22)Online publication date: 13-Oct-2024
https://dl.acm.org/doi/10.1145/3654777.3676430
Show More Cited By

Index Terms

Exploring the Effects of Technological Writing Assistance for Support Providers in Online Mental Health Community
1. Human-centered computing
  1. Human computer interaction (HCI)
    1. Empirical studies in HCI
    2. Interactive systems and tools
      1. User interface toolkits

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cover image ACM Conferences

CHI '20: Proceedings of the 2020 CHI Conference on Human Factors in Computing Systems

April 2020

10688 pages

ISBN:9781450367080

DOI:10.1145/3313831

General Chairs:
Regina Bernhaupt
Eindhoven University of Technology, Netherlands
,
Florian 'Floyd' Mueller
Monash University, Australia
,
David Verweij
Newcastle University, UK
,
Josh Andres
RMIT, Australia
,
Program Chairs:
Joanna McGrenere
University of British Columbia, Canada
,
Andy Cockburn
University of Canterbury, New Zealand
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Ignacio Avellino
University of Maryland Baltimore County, USA
,
Alix Goguey
Grenoble Alpes University, France
,
Pernille Bjørn
University of Copenhagen, Denmark
,
Shengdong (Shen) Zhao
National University of Singapore, Singapore
,
Briane Paul Samson
Future University Hakodate, Japan & De La Salle University, Philippines
,
Rafal Kocielnik
University of Washington, USA

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Cited By

Guo AWang LHeer JZhang A(2024)Preserving Writer Values in AI Writing Assistance ToolsProceedings of the Third Workshop on Intelligent and Interactive Writing Assistants10.1145/3690712.3690727(58-61)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3690712.3690727
Xiao YChen YYamashita NChen YLiu ZGao G(2024)(Dis)placed Contributions: Uncovering Hidden Hurdles to Collaborative Writing Involving Non-Native Speakers, Native Speakers, and AI-Powered Editing ToolsProceedings of the ACM on Human-Computer Interaction10.1145/36869428:CSCW2(1-31)Online publication date: 8-Nov-2024
https://dl.acm.org/doi/10.1145/3686942
Liu TZhao HLiu YWang XPeng Z(2024)ComPeer: A Generative Conversational Agent for Proactive Peer SupportProceedings of the 37th Annual ACM Symposium on User Interface Software and Technology10.1145/3654777.3676430(1-22)Online publication date: 13-Oct-2024
https://dl.acm.org/doi/10.1145/3654777.3676430
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