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Six trends in the future of the office

Published: 04 June 1981 Publication History

Abstract

“Office of the Future” is a buzz term, but like many such terms, it sets a frame of mind and seduces by its easy enunciation. Often felt to be synonymous with “office automation,” by speaking the term we seem to be invoking the concept and we begin to see it, or its progenitors all about us. It's a common principle in public relations that uttering a slogan is tantamount to purchase of the product. In this paper, I'd like to examine six trends which I feel complicate the “Let There Be” attitude of market researchers, not from the supply side of the producers (there are ample reasons to believe that the supply of OOF-ing systems will at least not grow as dramatically as heretofore predicted 1) nor even from the demand side of potential users. Instead I wish to see whether or not existing, relatively long-term, trends in how offices are staffed and run might render OOF plans moot by changing the office as we know it (“office a.w.k.”) beyond recognition.

References

[1]
Mayfield, Anne A. "A Slowdown Ahead in Office Automation," Computerworld, May 19, 1980, pp. ID22,25-8.
[2]
Rockart, John F. "Chief Executives Define Their Own Data Needs," Harvard Business Review, March-April, 1979, pp. 81-92.
[3]
Jackson, D. D. "The Question of Family Homeos-asis," The Psychiatric Quarterly Supplement, 31, Part 1, 1957, pp. 79-80.
[4]
Keen, P. and Scott Morton, M. S. Decision Support Systems: An Organizational Perspective, Reading, Mass.: Addison-Wesley, 1978.
[5]
Sprague, Ralph, Jr. "A Framework for the Development of Decision Support Systems," M. I. S. Quarterly, 4(4), December, 1980, pp. 1-26.
[6]
Dearden, John: "Myth of Real-Time Management Information," Harvard Business Review, May-June, 1966.
[7]
Inbar, Michael. Routine Decision-Making: The Future of Bureaucracy, Beverly Hills, California: Sage, 1979.
[8]
Toffler, A. The Third Wave, New York: Bantam, p. 47, 1981. This is not the only source of information on the topic, but Toffler's contribution in this book is insight into the separation of consumer from producer which he feels computer-based systems will re-institute.
[9]
Kraft, Philip. Programmers and Managers: The Routinization of Computer Programming in the United States, New York: Springer-Verlag, 1977.
[10]
Weizenbaum, Joseph. Computer Power and Human Reasoning, San Francisco: W.H. Freeman, 1976.
[11]
Lodahl, Thomas and N. Dean Meyer. "Six Pathways to Office Automation," Administrative Management, 41(3), 1979, pp. 32-3, 74, 78, 80, 90.

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cover image ACM Conferences
SIGCPR '81: Proceedings of the eighteenth annual computer personnel research conference
June 1981
398 pages
ISBN:0897910443
DOI:10.1145/800051
Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Published: 04 June 1981

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