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- ArticleJune 1981
People shortage or people productivity a workload analysis
SIGCPR '81: Proceedings of the eighteenth annual computer personnel research conferencePages 371–392https://doi.org/10.1145/800051.801860This paper describes a recent effort at the U.S. Department of Agriculture's Washington Computer Center to assess the productivity of operations personnel in the Computer Resources Branch (CRB). Our objectives were to identify performance requirements ...
- ArticleJune 1981
Going outside or why buy a programmer when you can rent one for less?
SIGCPR '81: Proceedings of the eighteenth annual computer personnel research conferencePages 352–370https://doi.org/10.1145/800051.801859Large organizations also use contract programmers. In fact, some companies have preferred to reduce greatly or to eliminate altogether their own development staffs. While some of the reasons for using contract programmers are apparent, the entire ...
- ArticleJune 1981
Quality Circles (a people building concept) in a data processing environment
SIGCPR '81: Proceedings of the eighteenth annual computer personnel research conferencePages 323–351https://doi.org/10.1145/800051.801858Quality Circles, the Japanese concept of participative management which many management experts believe is the key to Japan's productivity gains, ties all three topics together in the fastest growing productivity improvement strategy in our country. QCs ...
- ArticleJune 1981
On providing user support in a changing environment
SIGCPR '81: Proceedings of the eighteenth annual computer personnel research conferencePages 286–301https://doi.org/10.1145/800051.801856In the face of rapidly changing products and user needs, a familiar problem to large computing facilities today is deciding what services to offer, and how to offer them. Dropping hardware costs, increasing need for interactive computing (including text ...
- ArticleJune 1981
Personality differences within systems project teams: Implications for designing solving centers
SIGCPR '81: Proceedings of the eighteenth annual computer personnel research conferencePages 248–285https://doi.org/10.1145/800051.801855Information systems for large firms are typically designed by a group of people which is made up of users and system personnel. The management information system (MIS) literature discusses a communication gap between the organization-oriented users and ...
- ArticleJune 1981
The Dictionary Driven Facility - the effect of generalized software on programmer productivity
SIGCPR '81: Proceedings of the eighteenth annual computer personnel research conferencePages 184–223https://doi.org/10.1145/800051.801853DDF - The Dictionary Driven Facility - is an on-line data processing environment consisting of an active dictionary and two interpretive transaction processors. It is supported by a non-procedural language which assists the application programmers in ...
- ArticleJune 1981
Six trends in the future of the office
SIGCPR '81: Proceedings of the eighteenth annual computer personnel research conferencePages 163–183https://doi.org/10.1145/800051.801852“Office of the Future” is a buzz term, but like many such terms, it sets a frame of mind and seduces by its easy enunciation. Often felt to be synonymous with “office automation,” by speaking the term we seem to be invoking the concept and we begin to ...
- ArticleJune 1981
Several approaches for improving user cordiality in the design of on-line systems for novice uses
SIGCPR '81: Proceedings of the eighteenth annual computer personnel research conferencePages 64–79https://doi.org/10.1145/800051.801848This paper presents several factors to be considered when designing a notice user-machine interface for an on-line system. These include user objectives, current procedures for processing the data, tutorial aids, data base organization and human factors ...
- ArticleJune 1981
The user as a learning component in a data system during the change-over and use periods
SIGCPR '81: Proceedings of the eighteenth annual computer personnel research conferencePages 39–63https://doi.org/10.1145/800051.801847This experimental study consisted of two successive stages:
1) the change-over from a manual to a computerized data system including the first months use, and
2) a programming course for users after one year's use of the new data system.
A department in ...
- ArticleJune 1981
Use of a software package for diverse user-developed applications
SIGCPR '81: Proceedings of the eighteenth annual computer personnel research conferencePages 14–38https://doi.org/10.1145/800051.801846In recent years the technological advances in computer hardware have raced far ahead of the development of software. Computer manufacturers, software firms, government and private industry have all been caught in the dilemma of having the latest in data ...
- ArticleJune 1981
Putting the human factor into systems development
SIGCPR '81: Proceedings of the eighteenth annual computer personnel research conferencePages 1–13https://doi.org/10.1145/800051.801845As the community of computer users expands beyond experienced professionals to encompass novice users with little technical training, human factors considerations must play a larger role. “Computer shock” and “terminal terror” cannot be cured, they must ...