Location via proxy:   [ UP ]  
[Report a bug]   [Manage cookies]                
skip to main content
10.1145/587078.587098acmconferencesArticle/Chapter ViewAbstractPublication PagescscwConference Proceedingsconference-collections
Article

Making web sites be places for social interaction

Published: 16 November 2002 Publication History
  • Get Citation Alerts
  • Abstract

    Technology can play an important role in enabling people to interact with each other. The Web is one such technology with the affordances for sharing information and for connecting people to people. In this paper, we describe the design of two social interaction Web sites for two different social groups. We review several related efforts to provide principles for creating social interaction environments and describe the specific principles that guided our design. To examine the effectiveness of the two sites, we analyze the usage data. Finally, we discuss approaches for encouraging participation and lessons learned.

    References

    [1]
    A. Armstrong and J. Hagel III, The Real Value of On-line Communities. Harvard Business Review, May-June, pp. 134--141, 1996.
    [2]
    R. Axelrod. The Evolution of Cooperation. New York: Basic Books, 1984.
    [3]
    A. Bruckman. MOOSE Crossing: Construction, Community, and Learning in a Networked Virtual World for Kids, MIT Ph.D. Thesis, 1997.
    [4]
    D. Constant, L. Sproull, and S. Kiesler. The Kindness of Strangers: On the Usefulness of Electronic Weak Ties for Technical Advice. In S. Kiesler (ed.), Culture of the Internet, Lawrence Erlbaum Associates, New Jersey, pp. 303--322, 1997.
    [5]
    S. Farnham, L. Cheng, L. Stone, M. Zner-Godsey, C. Hibbeln, K. Syrjala, A.M. Clark, J. Abrams. HutchWorld: Clinical Study of Computer-Mediated Social Support for Cancer Patients and their Caregivers. In Human Factors in Computing Systems, CHI 2002 Conference Proceedings, ACM, New York, pp. 375--382, 2000.
    [6]
    K.E. Finn, A.J. Sellen, and S.B. Wilbur (eds.), Video-Mediated Communication, Lawrence Erlbaum Associates, New Jersey, 1993.
    [7]
    G. Fischer, J. Grudin, R. McCall, J. Ostwald, D. Redmiles, B. Reeves, F. Shipman. Seeding, Evolutionary Growth and Reseeding: The Incremental Development of Collaborative Design Environments. In G. Olson, T. Malone, and J. Smith (eds.), Coordination Theory and Collaboration Technology, Lawrence Erlbaum Associates, New Jersey, pp. 447--472, 2001.
    [8]
    S. Harrison and P. Dourish. Re-Place-ing Space: The Roles of Place and Space in Collaborative Systems. In Proceedings of the Conference on Computer-Supported Cooperative Work (CSCW'96), ACM, New York, pp. 67--76, 1996.
    [9]
    T. Ishida and K. Isbister (Eds.). Digital Cities: Technologies, Experiences, and Future Perspectives. Lecture Notes in Computer Science. Springer, Berlin, 2000.
    [10]
    S.U. Kelly, C. Sung, and S. Farnham. Designing for Improved Social Responsibility, User Participation, and Content in On-Line Communities. In Human Factors in Computing Systems, CHI 2002 Conference Proceedings, ACM, New York, pp. 391--398, 2000.
    [11]
    A.J. Kim. Community Building on the Web. Peachpit Press, Berkeley, CA, 2000.
    [12]
    P. Kollock. Design Principles for Online Communities. Harvard Conference on the Internet and Society, 1996. Also available at: http://www.sscnet.ucla.edu/soc/ faculty/kollock/papers/design.htm.
    [13]
    P. Kollock. The Production of Trust in Online Markets. In E. J. Lawler, M. Macy, S. Thyne, and H. A. Walker (eds.), Advances in Group Processes, 16, JAI Press, Greenwich, CT, 1999. Also available at: http://www.sscnet.ucla.edu/soc/faculty/kollock/papers/ online_trust.htm.
    [14]
    R.E. Kraut, R.S. Fish, R.W. Root, and B.L. Chalfonte. Informal Communication in Organizations: Form, Function, and Technology. In S. Oskamp and S. Spacapan (eds.), People's Reactions to Technology: In Factories, Offices, and Aerospace, Sage Publication, pp. 145--199, 1990.
    [15]
    A. Lee, C. Danis, T. Miller, and Y. Jung. Fostering Social Interaction in Online Spaces. In Proceedings of INTERACT 2001: IFIP TC.13 International Conference on Human-Computer Interaction, IOS Press, pp. 59--66, 2001.
    [16]
    K.D. Mickelson. Seeking Social Support: Parents in Electronic Support Groups. In S. Kiesler (ed.), Culture of the Internet. Lawrence Erlbaum Associates, New Jersey, pp. 157--178, 1997.
    [17]
    E.D. Mynatt, A. Adler, M. Ito, C., Linde and V.L. O'Day. The Network Communities of SeniorNet. In Proceedings of ECSCW'99, Kluwer Academic Publishers, London, pp. 219--238, 1999.
    [18]
    J.S. Olson, G.M. Olson, M. Storrøsten, and M. Carter. Groupwork up Close: A Comparison of the Group Design Process with and without a Simple Group Editor. ACM Transactions on Information Systems, 11(4), 321--348, 1993.
    [19]
    E. Ostrom. Governing the Commons: The Evolution of Institutions for Collective Action. Cambridge University Press, New York, 1990.
    [20]
    J. Preece. Online Communities: Designing Usability, Supporting Sociability. John Wiley & Sons, Ltd., England, 2000.
    [21]
    P. Resnick. Beyond Bowling Together: SocioTechnical Capital. In J.M. Carroll (ed.), Human-Computer Interaction in the New Millennium, Addison-Wesley, New York, pp. 647--672, 2001.
    [22]
    H. Rheingold. The Virtual Community: Homesteading on the Electronic Frontier. pp. 1--16, 1993.
    [23]
    T.L. Roberts. Are Newsgroups Virtual Communities? In Human Factors in Computing Systems, CHI'98 Conference Proceedings, ACM, New York, pp. 360--367, 1998.
    [24]
    D. Schuler. HCI Meets the "Real World": Designing Technologies for Civic Use. In J.M. Carroll (ed.), Human-Computer Interaction in the New Millennium, Addison-Wesley, New York, pp. 627--646, 2001.
    [25]
    J. Short, E. Williams, B. Christie. The Social Psychology of Telecommunications. John Wiley & Sons: New York, 1976.
    [26]
    L. Terveen and W. Hill. Beyond Recommender Systems: Helping People Help Each Other. In J.M. Carroll (ed.), Human-Computer Interaction in the New Millenuium, Addison-Wesley, New York, pp. 487--509, 2000.
    [27]
    J.C. Thomas, W. Kellogg, T. Erickson. The Knowledge Management Puzzle: Human and Social Factors in Knowledge Management. IBM Systems Journal, 40(4), pp. 863--884, 2001.

    Cited By

    View all
    • (2017)Cross-Strait FrenemiesProceedings of the ACM on Human-Computer Interaction10.1145/31347501:CSCW(1-22)Online publication date: 6-Dec-2017
    • (2014)Digital Libraries Applications: CBIR, Education, Social Networks, eScience/Simulation, and GISSynthesis Lectures on Information Concepts, Retrieval, and Services10.2200/S00565ED1V01Y201401ICR0326:1(1-175)Online publication date: 28-Mar-2014
    • (2014)If It Is Funny, It Is MeanProceedings of the 2014 ACM International Conference on Supporting Group Work10.1145/2660398.2660414(46-52)Online publication date: 9-Nov-2014
    • Show More Cited By

    Recommendations

    Comments

    Information & Contributors

    Information

    Published In

    cover image ACM Conferences
    CSCW '02: Proceedings of the 2002 ACM conference on Computer supported cooperative work
    November 2002
    396 pages
    ISBN:1581135602
    DOI:10.1145/587078
    Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

    Sponsors

    Publisher

    Association for Computing Machinery

    New York, NY, United States

    Publication History

    Published: 16 November 2002

    Permissions

    Request permissions for this article.

    Check for updates

    Author Tags

    1. awareness
    2. common ground
    3. communication
    4. cooperation
    5. participation
    6. practice and experience
    7. social interaction
    8. usability
    9. usage data
    10. web-based collaboration

    Qualifiers

    • Article

    Conference

    CSCW02
    CSCW02: Computer Supported Cooperative Work
    November 16 - 20, 2002
    Louisiana, New Orleans, USA

    Acceptance Rates

    CSCW '02 Paper Acceptance Rate 39 of 193 submissions, 20%;
    Overall Acceptance Rate 2,235 of 8,521 submissions, 26%

    Upcoming Conference

    CSCW '24

    Contributors

    Other Metrics

    Bibliometrics & Citations

    Bibliometrics

    Article Metrics

    • Downloads (Last 12 months)8
    • Downloads (Last 6 weeks)0

    Other Metrics

    Citations

    Cited By

    View all
    • (2017)Cross-Strait FrenemiesProceedings of the ACM on Human-Computer Interaction10.1145/31347501:CSCW(1-22)Online publication date: 6-Dec-2017
    • (2014)Digital Libraries Applications: CBIR, Education, Social Networks, eScience/Simulation, and GISSynthesis Lectures on Information Concepts, Retrieval, and Services10.2200/S00565ED1V01Y201401ICR0326:1(1-175)Online publication date: 28-Mar-2014
    • (2014)If It Is Funny, It Is MeanProceedings of the 2014 ACM International Conference on Supporting Group Work10.1145/2660398.2660414(46-52)Online publication date: 9-Nov-2014
    • (2013)Designing for sociabilityProceedings of the 6th International Conference on Designing Pleasurable Products and Interfaces10.1145/2513506.2513509(21-30)Online publication date: 3-Sep-2013
    • (2013)Designing a scientific social network site based on a conceptual methodologyJournal of Systems and Information Technology10.1108/JSIT-12-2012-007115:4(292-303)Online publication date: 11-Nov-2013
    • (2012)Designing Learning Ecosystems for Mobile Social MediaInformed Design of Educational Technologies in Higher Education10.4018/978-1-61350-080-4.ch014(270-291)Online publication date: 2012
    • (2012)"Who should i talk to?"Proceedings of the ACM 2012 conference on Computer Supported Cooperative Work Companion10.1145/2141512.2141574(187-190)Online publication date: 11-Feb-2012
    • (2012)Designing the software support for partially virtual communitiesProceedings of the 18th international conference on Collaboration and Technology10.1007/978-3-642-33284-5_6(73-88)Online publication date: 16-Sep-2012
    • (2011)Boosting participation in virtual communitiesProceedings of the 17th international conference on Collaboration and technology10.5555/2050569.2050572(14-29)Online publication date: 2-Oct-2011
    • (2011)Digital library 2.0 for educational resourcesProceedings of the 15th international conference on Theory and practice of digital libraries: research and advanced technology for digital libraries10.5555/2042536.2042551(89-100)Online publication date: 26-Sep-2011
    • Show More Cited By

    View Options

    Get Access

    Login options

    View options

    PDF

    View or Download as a PDF file.

    PDF

    eReader

    View online with eReader.

    eReader

    Media

    Figures

    Other

    Tables

    Share

    Share

    Share this Publication link

    Share on social media