In dit artikel introduceren we het begrip beleidsvervreemding. We definiëren beleidsvervreemding als een algemene cognitieve staat van psychologische ontkoppeling met het beleid, in dit geval van de publieke professional die het beleid... more
In dit artikel introduceren we het begrip beleidsvervreemding. We definiëren beleidsvervreemding als een algemene cognitieve staat van psychologische ontkoppeling met het beleid, in dit geval van de publieke professional die het beleid uitvoert. Beleidsvervreemding kan bijvoorbeeld ontstaan wanneer een professional een nieuw beleid als zinloos ervaart. Hiermee willen we een bijdrage leveren aan het huidige maatschappelijke debat over de rol
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During the past three decades, the performance of public organizations has become more and more of an issue. However, academic research on public administration pays relatively little attention to how organizational performance is related... more
During the past three decades, the performance of public organizations has become more and more of an issue. However, academic research on public administration pays relatively little attention to how organizational performance is related to work environment and human resources within organizations. In this research, work environment characteristics, job satisfaction, and customer satisfaction are studied by comparing customer satisfaction data with data on the well-being of front-office employees in 35 Dutch municipalities.The authors test their hypotheses using structural equation modeling. Contrary to what was expected, the findings indicate that the effect of job satisfaction on customer satisfaction is twofold. In organizations in which employees are more satisfied with their jobs, customers are more satisfied with the empathy of the employees, but the waiting times for services tend to increase concomitantly. In addition, findings indicate that the work environment characteristics influence job satisfaction. These results have some implications for human resource management (HRM).
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Three research questions are central to this paper: 1) What are the similarities and differences in work values between workers in the Dutch public and private sector; 2) In what respect do these similarities and differences reflect the... more
Three research questions are central to this paper: 1) What are the similarities and differences in work values between workers in the Dutch public and private sector; 2) In what respect do these similarities and differences reflect the work experiences of these workers? 3) How is the job satisfaction of these workers influenced by their work values and work experiences?
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In recent years, the high prevalence of mental health problems among health care workers has given rise to great concern. The academic literature suggests that employees' perceptions of their work environment can play a role in... more
In recent years, the high prevalence of mental health problems among health care workers has given rise to great concern. The academic literature suggests that employees' perceptions of their work environment can play a role in explaining mental health outcomes. We conducted a systematic review of the literature in order to answer the following two research questions: (1) how does organizational climate relate to mental health outcomes among employees working in health care organizations and (2) which organizational climate dimension is most strongly related to mental health outcomes among employees working in health care organizations? Four search strategies plus inclusion and quality assessment criteria were applied to identify and select eligible studies. As a result, 21 studies were included in the review. Data were extracted from the studies to create a findings database. The contents of the studies were analyzed and categorized according to common characteristics. Percepti...
Research Interests: Management, Psychology, Health Psychology, Health Sciences, Public Administration, and 17 moreCommunication, Mental Health, Leadership, Occupational Health, Health, Public Health, Work and Organizational Psychology, Health Care Management, Healthcare, Organizational Climate, Literature Review, Business and Management, Burnout, Healthcare Management, Systematic review, Public health systems and services research, and Meta Analysis and Systematic Review
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The article deals with the relationship between the willingness of workers to acquire ICT-competences), the ICT-implementation strategy (to ‘automate’ or ‘to informate’) pursuit by organizations and the HRM practices used by them. Based... more
The article deals with the relationship between the willingness of workers to acquire ICT-competences), the ICT-implementation strategy (to ‘automate’ or ‘to informate’) pursuit by organizations and the HRM practices used by them. Based on a simple conceptual model, we tested three hypotheses: the more extended the use HRM practices in organizations, the more often workers will work in a work
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Research Interests: Management, Finance, Organizational Psychology, Health Sciences, Nursing, and 24 morePublic Administration, Organizational Culture, Long Term Care, Health Care, Strategic Management, Human Resource Management, Job Satisfaction, Survey Research, Human Resources, Employment, HRM, Humans, Human Resources for Health, Absenteeism, Female, Male, Patient Satisfaction, Data Collection, Netherlands, Personnel Management, Middle Aged, Public Administration and Policy, Adult, and Client Satisfaction
Page 217. 16 The use of ICTs in the workplace Opening the black box Bram Steijn and Kea Tijdens1 Introduction So far, this book has argued that the use of information and communication technologies (ICTs) is paramount, in domestic as well... more
Page 217. 16 The use of ICTs in the workplace Opening the black box Bram Steijn and Kea Tijdens1 Introduction So far, this book has argued that the use of information and communication technologies (ICTs) is paramount, in domestic as well as in work situations. ...
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... EH Klijn B. Steijn J. Edelenbos ... Dr J. Edelenbos (Professor, Department of Public Administration, Erasmus University) Professor Dr B. Steijn (Professor, Department of Public Administration, Erasmus University) Correspondence... more
... EH Klijn B. Steijn J. Edelenbos ... Dr J. Edelenbos (Professor, Department of Public Administration, Erasmus University) Professor Dr B. Steijn (Professor, Department of Public Administration, Erasmus University) Correspondence address Prof. ...
Abstract: This paper contributes in two ways to our understanding of the pressures public professionals face in service delivery. First, it theoretically analyses the influence of policy pressures (measured using the policy alienation... more
Abstract: This paper contributes in two ways to our understanding of the pressures public professionals face in service delivery. First, it theoretically analyses the influence of policy pressures (measured using the policy alienation framework) and politicking pressures on ...
... were being produced in great quantities between 1935 and 1950. In the early 1950s, the jukebox exploiters bought between a quarter and a third of all records and paid a fee for every time a record was played in their machines. ...
... Dehart-Davis, L., Marlowe, J., Pandey, SK (2006), "Gender dimensions of public servicemotivation", Public Administration Review, Vol. 66 No.4, pp.873-87. ...
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Research Interests: Organizational Behavior, Management, Health Sciences, Public Administration, Public Management, and 15 moreOrganizational Change, Behavior, Health Care, Political Science, Quantitative Research, Quantitative Methods, Survey Research, Work and Organizational Psychology, HRM & Organisational Behaviour, Alienation, Resistance to Organizational Change, Healthcare Management, WORK ALIENATION, Public Administration and Policy, and Public Policy
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Sustainable procurement is often used to reduce negative environmental impacts related to production and consumption. Several studies in the sustainable procurement literature have identified potential drivers of and barriers to... more
Sustainable procurement is often used to reduce negative environmental impacts related to production and consumption. Several studies in the sustainable procurement literature have identified potential drivers of and barriers to sustainable procurement, which are often organisational in nature. Using an organisational perspective, this paper examines if and how three organisational factors – top management support, expertise and commitment – influence the degree of sustainable procurement in procurement projects in the Dutch national government. The article concludes that both organizational factors (especially commitment) and the actions of individual actors are important.
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Sustainable procurement is often used to reduce negative environmental impacts related to production and consumption. Several studies in the sustainable procurement literature have identified potential drivers of and barriers to... more
Sustainable procurement is often used to reduce negative environmental impacts related to production and consumption. Several studies in the sustainable procurement literature have identified potential drivers of and barriers to sustainable procurement, which are often organisational in nature. Using an organisational perspective, this paper examines if and how three organisational factors – top management support, expertise and commitment – influence the degree of sustainable procurement in procurement projects in the Dutch national government. The article concludes that both organizational factors (especially commitment) and the actions of individual actors are important.