Research Interests: Engineering, Psychology, Philippines, China, Medicine, and 15 moreConfucianism, Safety, Humans, Taiwan, Regression Analysis, Middle Aged, Questionnaires, Theoretical Models, Social Values, Adult, Accident analysis and prevention, Public health systems and services research, Ships, Occupational Accidents, and cultural characteristics
forwarders, structural equation modeling. This study empirically identifies customer relationship man-agement (CRM) and examines its impacts on firm perform-ance in the context of freight forwarder services. Using data collected from a... more
forwarders, structural equation modeling. This study empirically identifies customer relationship man-agement (CRM) and examines its impacts on firm perform-ance in the context of freight forwarder services. Using data collected from a survey of 144 freight forwarding firms in Taiwan, a structural equation modeling exercise was con-ducted to identify crucial CRM dimensions and their influ-ences on the perceived financial performance. Results indi-cated that CRM dimensions such as customer response and profit interaction are found to have significantly positive ef-fects on the perceived financial performance aspects of profit and growth rate. This research not only investigates crucial CRM but also proposes a model for empirical studies to link CRM and firm performance. To the best of our knowledge, this study is one of the first to examine CRM in the freight forwarder services. The model may be used as a stepping stone for empirical research in transportation services on CRM. The un...
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This chapter empirically identifies the crucial criteria for choosing a business model of container terminal operations from the viewpoint of the Taiwan International Ports Corporation (TIPC)—the former port authority of Kaohsiung,... more
This chapter empirically identifies the crucial criteria for choosing a business model of container terminal operations from the viewpoint of the Taiwan International Ports Corporation (TIPC)—the former port authority of Kaohsiung, Keelung, Taichung, and Hualien in Taiwan. An analytic hierarchy process approach is employed to assess the relative importance of these criteria and business models. Results indicate that benefit and operational capability are the two most important criteria for selecting business models of container terminal operations. The optimal business model in the short to medium term for TIPC is “wholly-owned, operate-outsourced”, whereas “wholly-owned, operate-owned” is the optimal business model in the long term. Implications of the research findings for port corporations and global terminal operators are discussed.
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ABSTRACT This study empirically examines the relationships between internal green practices, external green integration, green performance, and firm competitiveness in the container shipping context. We collect data from a survey of 163... more
ABSTRACT This study empirically examines the relationships between internal green practices, external green integration, green performance, and firm competitiveness in the container shipping context. We collect data from a survey of 163 container shipping firms in Taiwan, and apply a structural equation model (SEM) to test the research hypotheses. We confirm that internal green practices and external green collaboration have positive impacts on green performance, which in turn helps to enhance firm competitiveness. The findings show that a firm’s green performance and external green collaboration act as mediator variables between internal green practices and firm competitiveness, and they influence firm competitiveness positively. We also discuss in this paper the managerial implications for container shipping firms to improve their green performance and competitiveness.
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This research empirically evaluates international logistics zones in Kaoshiung, Hong Kong, and Shanghai ports based on the importance of investment criteria from the perspective of investors in Taiwanese manufacturing firms. Results... more
This research empirically evaluates international logistics zones in Kaoshiung, Hong Kong, and Shanghai ports based on the importance of investment criteria from the perspective of investors in Taiwanese manufacturing firms. Results suggest respondents ...
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Drawing on the theory of institution, this research investigated the effects of institutional responses, employees’ sustainability behavior, and sustainability transformational leadership on sustai...
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This research examined the effects of green shipping practices on corporate reputation and organisational performance amongst container shipping firms. Structural equation modelling was employed in this study using survey data collected... more
This research examined the effects of green shipping practices on corporate reputation and organisational performance amongst container shipping firms. Structural equation modelling was employed in this study using survey data collected from 130 container shipping firms in Taiwan. Results indicated that green shipping practices are positively associated with organisational performance, and corporate reputation positively influences organisational performance. This research also found that corporate reputation mediates the effects of green shipping practices on organisational performance. This study suggests that container shipping companies could enhance their environmental responsibility to improve their corporate reputation and organisational performance. The implications of the findings are discussed.
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This study examines the organizational factors, leader-member exchange (LMX), and team-member exchange (TMX) affecting seafarers’ safety citizenship behavior (SCB) in respect of seafaring lives. Ac...
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This study, based on a survey of 246 liner shipping companies in Taiwan, uses structural equation modelling to examine the relationships among corporate social responsibility (CSR), corporate reputation, and organisational performance.... more
This study, based on a survey of 246 liner shipping companies in Taiwan, uses structural equation modelling to examine the relationships among corporate social responsibility (CSR), corporate reputation, and organisational performance. Confirmatory factor analysis is conducted to identify three critical CSR dimensions, namely, environmental responsibility, social responsibility, and economic responsibility. The results indicate that environmental responsibility, social responsibility, and economic responsibility each indirectly and positively influence organisational performance through corporate reputation. Accordingly, this study suggests that liner shipping managers could enhance their CSR to improve their corporate reputation, and organisational performance. The theoretical and practical implications of the findings for liner shipping firms are also discussed.
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This study empirically evaluates the crucial logistics capabilities and firm performance in international distribution center operator in Taiwan. Three critical logistics capabilities are identified based on factor analysis: (a)... more
This study empirically evaluates the crucial logistics capabilities and firm performance in international distribution center operator in Taiwan. Three critical logistics capabilities are identified based on factor analysis: (a) innovation capability, (b) customer response capability, and (c) flexible operation capability. Cluster analysis is subsequently assigned respondents into three groups, namely, customer response and flexible operation capabilities oriented firms, customer response and innovation capabilities oriented firms, and customer response capability oriented firms, based on their mean scores in three logistics capability dimensions. Results indicated that the customer response and innovation capabilities oriented firms have the best firm performance, followed by customer response and flexible operation capabilities oriented firms, and customer response capability oriented firms.
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This article describes a study of the logistics service requirements of international distribution centers from the perspectives of both shippers and freight forwarders. Such centers are becoming more important as the field of... more
This article describes a study of the logistics service requirements of international distribution centers from the perspectives of both shippers and freight forwarders. Such centers are becoming more important as the field of international logistics develops rapidly due to globalization. Research in the study focused only on international distribution centers in Taiwan, the Republic of China. Cargo safety is considered the most important service attribute, followed by tracing and tracking, customs clearance, inland transportation, and electronic transmission. The study found that four service factors were significantly different between shippers and freight forwarders: value-added services, consolidation services, distribution services, and support services.
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This study identifies logistics institutions and empirically examines their impacts on competitive advantage using survey data collected from international logistics firms including logistics companies, freight forwarders, shipping... more
This study identifies logistics institutions and empirically examines their impacts on competitive advantage using survey data collected from international logistics firms including logistics companies, freight forwarders, shipping companies, agencies, and airlines. Based on a multiple regression analysis, results indicated that logistics institutions such as the regulation institution are found to have significantly positive effects on competitive advantage in terms of competitiveness, efficiency, and reasonable cost, whereas the physical infrastructure has a positive effect on competitive advantage in the aspects of service quality and reasonable cost. Theoretical and policy implications of the research findings on logistics policy evaluation for policymakers are discussed.
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The objective of this research is to identify crucial sustainability assessment criteria in the context of the international port sector. Data collection was based on a questionnaire survey from 135 managers and supervisors at major... more
The objective of this research is to identify crucial sustainability assessment criteria in the context of the international port sector. Data collection was based on a questionnaire survey from 135 managers and supervisors at major international ports in Taiwan including Keelung, Taichung, and Kaohsiung. A total of 31 important sustainable assessment criteria were adapted from previous studies in terms of environmental, economic and social issues. Results revealed that social issues with respect to staff job security and safety was ranked as the most important sustainability assessment criterion, followed by environmental protection when handling cargo, facilitation of economic activities, port traffic accidents prevention, and cargo handled safely and effectively. In contrary, respondents revealed their less importance in the criteria, namely, mitigating light influence on neighboring residents, considering the arrangement of vehicles when constructing port transportation system, ...
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This paper empirically evaluates web site services from container shipping companies’ perspective. The results suggest that carriers perceive vessel schedules and tracking to be the most important web site service attribute, followed by... more
This paper empirically evaluates web site services from container shipping companies’ perspective. The results suggest that carriers perceive vessel schedules and tracking to be the most important web site service attribute, followed by customs response, service routes, and electronic document service. Furthermore, a cluster analysis were employed to classify carriers into three groups, namely, schedule and tracking services oriented firms, support services oriented firms, and market and company information services oriented firms. Theoretical and practical implications of the research findings are discussed.
The purpose of this study is to examine the linkages between service capabilities, dynamic capabilities, and competitive advantage in container shipping. Using data provided by 134 respondents in container shipping companies in Taiwan. A... more
The purpose of this study is to examine the linkages between service capabilities, dynamic capabilities, and competitive advantage in container shipping. Using data provided by 134 respondents in container shipping companies in Taiwan. A structural equation modeling (SEM) was used to test the research hypotheses. The research findings indicated that service capabilities positively influenced on dynamic capabilities, whereas dynamic capabilities were positively related to competitive advantage. Results also indicated that dynamic capabilities mediates the relationship between service capabilities and competitive advantage. Practical implications from the research findings were discussed for container shipping firms.
This study investigated crucial green supply chain management (GSCM) and firm performance dimensions based on global container shipping service. On the basis of a factor analysis, six GSCM dimensions: green policy, green shipping... more
This study investigated crucial green supply chain management (GSCM) and firm performance dimensions based on global container shipping service. On the basis of a factor analysis, six GSCM dimensions: green policy, green shipping practice, green marketing, green collaboration with supplier, green collaboration with partner, green collaboration with customer, and three firm performance dimensions: reduction of pollutant, decrease of cost, improved competitiveness were identified. According to their factor means in the GSCM dimensions, a cluster analysis subsequently assigned responding firms into four groups, namely, the external green oriented group, the internal green oriented group, the high internal and external green oriented group, and the low internal and external green oriented group. Differences in firm performance and GSCM dimensions among groups were examined.
This research seeks to evaluate partnering relationship between ocean carriers and shippers. A structural equation modeling (SEM) approach was used to test the effects of commitment, mutual trust, reputation and information exchange on... more
This research seeks to evaluate partnering relationship between ocean carriers and shippers. A structural equation modeling (SEM) approach was used to test the effects of commitment, mutual trust, reputation and information exchange on the level of satisfaction of partnering relationship. The results indicated that the degree of mutual trust was positively related to the level of satisfaction from both shippers' and carriers' perspectives. Nevertheless, there were differences in magnitude across perspectives regarding the positive effect of information exchange, commitment and reputation on mutual satisfaction in a partnering relationship. This study aims to provide a general framework for the evaluation of partnering relationship based on important aspects of a firm's strategies. In addition, some implications for theory and practice are briefly discussed.
Drawing on the social exchange theory, the objective of this study is to examine employees’ perceptions of cultural differences of container shipping companies and its impact on job performance. We...
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Purpose This study aims to examine the linkages between port aesthetics, destination image, tourist satisfaction and tourist loyalty in Hong Kong. Design/methodology/approach To achieve this objective, the authors surveyed 247 tourists in... more
Purpose This study aims to examine the linkages between port aesthetics, destination image, tourist satisfaction and tourist loyalty in Hong Kong. Design/methodology/approach To achieve this objective, the authors surveyed 247 tourists in Hong Kong. Using factor analysis and structural equation model (SEM) to identify the constructs of port aesthetics and analyze its relationship with destination image, tourist satisfaction and tourist loyalty. Findings Five-port aesthetics constructs were identified, namely, leisure and culture, design and cognition, atmosphere, recreational facilities and memory. The results of SEM revealed the following: port aesthetics positively influenced destination image; destination image positively influenced tourist satisfaction; and tourist satisfaction had a positive influence on tourist loyalty. This research also found that the indirect effect of port aesthetics on tourist loyalty via destination image and tourist satisfaction. Originality/value While...
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Purpose Container terminal operation is one of the most risky industries. Many of the accidents that occurred were found to be caused by human errors. However, it seems relatively little research has been conducted to examine the... more
Purpose Container terminal operation is one of the most risky industries. Many of the accidents that occurred were found to be caused by human errors. However, it seems relatively little research has been conducted to examine the influence of leader-member exchange (LMX) relationship on employee safety behavior. Therefore, the purpose of this study is to examine the effects of leader-member exchange and safety climate on employees’ safety organizational citizenship behaviors (SOCB) in the container terminal context based on the social exchange theory. Design/methodology/approach A structural equation modeling was used with confirmatory factor analysis, and survey data are collected from 265 employees in major container terminals in Taiwan. Findings Results indicated that LMX is positively associated with safety climate, whereas safety climate positively influences employees’ safety citizenship behavior. Specifically, results indicated that safety climate mediates the effect of LMX o...
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Purpose The purpose of this study is to evaluate the effect of motivation on job satisfaction and organizational performance in the context of container shipping companies in Taiwan. Four motivation dimensions were identified based on an... more
Purpose The purpose of this study is to evaluate the effect of motivation on job satisfaction and organizational performance in the context of container shipping companies in Taiwan. Four motivation dimensions were identified based on an exploratory factor analysis, including remuneration, job achievement, job security and job environment. In addition, five job satisfaction dimensions were identified, namely: job policy, job autonomy, job workload, job performance and job status. Organizational performance dimensions included financial and non-financial performance. Design/methodology/approach Factor analysis was used to summarize a large number of motivation, job satisfaction and organizational performance attributes to identify the crucial factors. Reliability tests based on Cronbach’s alpha and corrected item-total correlation coefficients was used to test the internal consistency of questionnaire responses. ANOVA tests were subsequently used to test for differences in respondent...
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This research identifies the constructs and measures of organisational green climate and examines its influence on employees' green behaviours. This paper has used survey data collected from 164 respondents who are working at the Eco... more
This research identifies the constructs and measures of organisational green climate and examines its influence on employees' green behaviours. This paper has used survey data collected from 164 respondents who are working at the Eco Port of Kaohsiung in Taiwan. An exploratory factor analysis (EFA) and confirmatory factor analysis (CFA) revealed that there are four green climate dimensions: green port policy, green training, green communication, and green motivation. A structural equation modelling (SEM) was conducted to examine the effects of organisational green climate dimensions on employees' green behaviours. Study findings have indicated that organisational green climate dimensions are positively related to employees' green behaviours. The results have suggested that green motivation has the most important influence on employees' green behaviours, followed by green port policy, green communication and green training. Theoretical and practical implications of the research findings for the development of organisational green climate are discussed.
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Recent changes in the world economy have had a significant impact on container shipping in recent decades. A growing number of studies have demonstrated that service capabilities are related to competitive advantage and organizational... more
Recent changes in the world economy have had a significant impact on container shipping in recent decades. A growing number of studies have demonstrated that service capabilities are related to competitive advantage and organizational performance. When encountering an environment characterized by economic uncertainty, the shipping industry was required to emphasize dynamic capabilities associated with adaptation to sustain competitive advantage. The purpose of this study was to examine the linkages between dynamic capabilities, service capabilities, competitive advantage, and organizational performance in container shipping using data surveys from 134 respondents in container shipping firms in Taiwan. Exploratory factor analysis was employed to identify the crucial dimensions underlying dynamic capabilities, and service capabilities. Furthermore, structural equation modeling (SEM) was used to test the research hypotheses. The research findings indicated that dynamic capabilities positively influenced both competitive advantage and service capabilities. Service capabilities and competitive advantage were positively related to organizational performance. Practical implications of the research findings for container shipping firms are discussed.
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ABSTRACT This research examined the effects of sustainable supply chain management (i.e. internal sustainable development and external sustainable collaboration) on sustainability performance in the port context. Structural equation... more
ABSTRACT This research examined the effects of sustainable supply chain management (i.e. internal sustainable development and external sustainable collaboration) on sustainability performance in the port context. Structural equation modeling was employed in this study using survey data collected from 135 respondents holding the position of supervisor or above in three major international port authorities in Taiwan (i.e. Keelung, Taichung, and Kaohsiung). Results indicated that external sustainable collaboration is positively associated with internal sustainable management, and internal sustainable management positively influences sustainability performance. This research also found that internal sustainable management mediates the effects of external sustainable collaboration on sustainability performance. The implication of the findings for port decision-makers, authorities, managers, and sustainable development are discussed.
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ABSTRACT Service quality and customer satisfaction as perceived by 1235 passengers on high-speed rail (HSR) services in Taiwan were examined using structural equation modeling (SEM) to explain customer loyalty. The relationships among the... more
ABSTRACT Service quality and customer satisfaction as perceived by 1235 passengers on high-speed rail (HSR) services in Taiwan were examined using structural equation modeling (SEM) to explain customer loyalty. The relationships among the constructs in the SEM model were tested, namely: service quality, customer satisfaction and customer loyalty. Results indicated that the five service quality attributes in HSR services with which passengers most agreed were car cleanness, followed by neat appearance of employee, employee service attitude, comfort of air conditioning, and on-time performance. Findings also revealed that service quality had a positive effect on customer satisfaction and customer loyalty, while customer satisfaction had a positive effect on customer loyalty. Theoretical and practical implications of the findings for HSR services are discussed.
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ABSTRACT This research aims to examine national logistics competence in Taiwan, Vietnam and Malaysia from a manufacturer's perspective. Using survey responses from 459 manufacturing firms, this study compares the relative... more
ABSTRACT This research aims to examine national logistics competence in Taiwan, Vietnam and Malaysia from a manufacturer's perspective. Using survey responses from 459 manufacturing firms, this study compares the relative importance and satisfaction of national logistics competency. Results indicated that simplify the customs clearance procedure was viewed as the most important item of national logistics competency in Taiwan, whereas inland transport linkage and eradication of corruption have been emphasized by the respondents in Vietnam and Malaysia. In general, Taiwan is higher than Vietnam and Malaysia in terms of the level of satisfaction. Importance-satisfaction analysis was also employed to assess critical national logistics competency that needs to be improved in Taiwan, Vietnam, and Malaysia. Theoretical and practical implications from the results findings for government or agency were discussed in this research.
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ABSTRACT The objective of this study is to examine the container development strategies in the port of Taichung from the viewpoints of carriers, port authorities and shipping academics. The six most important strategic attributes from the... more
ABSTRACT The objective of this study is to examine the container development strategies in the port of Taichung from the viewpoints of carriers, port authorities and shipping academics. The six most important strategic attributes from the all respondents perceptions are Enhancing the services of direct shipping with Mainland China, simplified customs procedures, simplified administrative procedures, developing service routes with Hong Kong and Mainland China, improving port information systems, and flexible rate to response market change. Based on a factor analysis, the findings reflect that price and incentive strategic dimension was the most import strategic dimension, followed by marketing and direct shipping with Mainland China as well as reorganization and information service strategic dimensions. In addition, the perceived implemented period for container development strategic attributes for the Taichung Port was also investigated in this study. Results indicated that four development strategies stood out as being short-term need to perform to all respondents were providing one-stop shopping services for carriers, flexible rate to response market change, enhancing employee training and knowledge, and strengthening port marketing and promotion. Theoretical and managerial implications of the research findings are discussed.
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Research Interests: Applied Mathematics, Principal Component Analysis, Competitive advantage, Factor analysis, Profitability, and 8 moreStatistical Significance, Data Collection, Value Added Services, Growth rate, Numerical Analysis and Computational Mathematics, Republic of China, Questionnaire Survey, and Return on Assets
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... Shang a * & Chin‐Shan Lu b pages 1-19. ... One possible reason for human error is the failure of firms to ensure employees fully understand the importance of safety in the organizational context and thereby... more
... Shang a * & Chin‐Shan Lu b pages 1-19. ... One possible reason for human error is the failure of firms to ensure employees fully understand the importance of safety in the organizational context and thereby support and maintain a safe working environment (Coyle et al., 199521. ...
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Abstract This paper empirically evaluates key resources and capabilities in the liner shipping context. Based on a factor analysis, three resource dimensions are identified: marine equipment, information equipment, and corporate image;... more
Abstract This paper empirically evaluates key resources and capabilities in the liner shipping context. Based on a factor analysis, three resource dimensions are identified: marine equipment, information equipment, and corporate image; whereas seven ...
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... Chin-Shan Lu a * & Ching-Chiao Yang b ... In particular, transport demand requires efficient integrated moves, premium package services, and the best use of available modal transport operations and international... more
... Chin-Shan Lu a * & Ching-Chiao Yang b ... In particular, transport demand requires efficient integrated moves, premium package services, and the best use of available modal transport operations and international distribution centers (IDC) (Coyle, Bardi, & Langley, 200312. ...
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This study empirically identified crucial safety assessment criteria for enhancing ferry safety and compare difference between ferry passengers', ferry operators', academics' and ferry governors' perceptions of their level... more
This study empirically identified crucial safety assessment criteria for enhancing ferry safety and compare difference between ferry passengers', ferry operators', academics' and ferry governors' perceptions of their level of importance in Taiwan. Exploratory factor analysis was subsequently conducted to summarize the safety assessment items into underlying dimensions. Six dimensions were identified, namely: safety equipment, ship structure, ship documentation inspection, safety instructions, navigation and communication, and crew members' ability. Further analysis indicated that crew members' ability was the most important dimension in the passenger ferry context, followed by safety equipment, ship structure, navigation and communication, ship documentation inspection, and safety instructions. Differences between passengers' academics', ferry operations' and ferry governors' perceptions of the level importance of the safety assessment dimensions were found. Implications of the study findings for improving the safety of passenger ferry services are discussed.
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The oceans and coastal areas are facing a greater array of problems and dangers than ever before. Coastal zones represent roughly 20% of the total land surface, yet over 50% of the human population lives within 200 km of the coast. The... more
The oceans and coastal areas are facing a greater array of problems and dangers than ever before. Coastal zones represent roughly 20% of the total land surface, yet over 50% of the human population lives within 200 km of the coast. The average human population density in coastal areas, which is about 80 per km, is twice the global average (Chua 2006). Seven of the ten larger cities in the world, with a population of more than 8 million, are located in the coastal areas. With over half of the world’s population living along coastal areas, there has been unprecedented commercial and residential overdevelopment. The impact of climate change in coastal areas is associated with increased flood risk from rivers, in places exacerbated by sea-level rise. The Intergovernmental Panel on Climate Change (IPCC) estimates that globally, the average sea-level has risen by about 150 mm during the past century, and it will further rise by 180–590 mm in the next 100 years (IPCC 2007). Safety and security of human activities along the coastal areas and at sea continue to be threatened by human activities, as well as by natural and man-made disasters. To ensure the safety in shipping and to avert disasters at sea, there is a need for close adherence to international conventions, regulations, codes and protocols. Also, there is a need for comprehensive emergency response plans and management and safety procedures that will minimize the environmental risks of any accident or natural disaster. The governance of the marine environment has evolved from being primarily top down and state directed to being more enterprise participatory and community based in order to deal with the issues of climate change. The United Nations Conference on Sustainable Development of June 2012 (Rio 20+) was an historic opportunity and milestone for pathways to a safer, more equitable, cleaner, greener and more prosperous world for all. Important and significant changes have taken place in marine environmental governance and green shipping preand post-Rio 20+.
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This study empirically evaluates the crucial dimensions of safety climate from a container terminal operator's perspective, specifically in the Port of Kaohsiung. Seven safety climate dimensions are... more
This study empirically evaluates the crucial dimensions of safety climate from a container terminal operator's perspective, specifically in the Port of Kaohsiung. Seven safety climate dimensions are identified based on factor analysis: (a) supervisor safety, (b) job safety, (c) coworkers' safety, (d) safety management, (e) safety training, (f) safety rules and special safety training, and (g) job pressure. Cluster analysis is subsequently performed to form worker groups. Respondents are categorized into four groups on the basis of their factor scores in safety climate dimensions: (a) safety management oriented terminal operators, (b) safety training and management oriented terminal operators, (c) job safety and supervisor safety oriented terminal operators, and (d) coworkers' safety oriented terminal operators. Results indicate that safety training and management oriented terminal operators have the best safety performance, followed by safety management oriented terminal operators, job safety and supervisor safety oriented terminal operators, and coworkers' safety oriented terminal operators. Theoretical and practical implications of the research findings are discussed.
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In this paper, we examine the impact of customer relationship management (CRM) on firm performance using a hierarchical construct model. Following the resource-based view of the firm, strategic CRM is conceptualized as an endogenously... more
In this paper, we examine the impact of customer relationship management (CRM) on firm performance using a hierarchical construct model. Following the resource-based view of the firm, strategic CRM is conceptualized as an endogenously determined function of the organization's ability to harness and orchestrate lower-order capabilities that comprise physical assets, such as IT infrastructure, and organizational capabilities, such as human analytics (HA) and business architecture (BA). Our results reveal a positive and significant path between a superior CRM capability and firm performance. In turn, superior CRM capability is positively associated with HA and BA. However, our results suggest that the impact of IT infrastructure on superior CRM capability is indirect and fully mediated by HA and BA. We also find that CRM initiatives jointly emphasizing customer intimacy and cost reduction outperform those taking a less balanced approach. Overall, this paper helps explain why some C...
Research Interests: Business, Information Science, Information Technology, Management Information Systems, Information Management, and 15 moreHealth Information Systems, Case Studies, Management Science, Business Information Systems, Accounting Information Systems, Computer and Information Technology, Business and Management, Information Systems Management, Business Model, Information Management System, Information Systems Technology, Computer Information Systems, Jit, Geographic Information Systems, and Information System
ABSTRACT This study empirically examined the effects of ethical leadership and ethical climate on employee ethical behavior in the international port context using survey data collected from 128 respondents who worked in Taiwan... more
ABSTRACT This study empirically examined the effects of ethical leadership and ethical climate on employee ethical behavior in the international port context using survey data collected from 128 respondents who worked in Taiwan International Ports Corporation (TIPC) in Taiwan. Research hypotheses were formulated from the previous literature and tested using structural equation modeling. Results indicated that ethical leadership had a significant impact on ethical climate and the ethical behavior of TIPC employees. Ethical climate was found to be positively associated with employee ethical behavior. The theoretical and practical implications of the research findings are discussed.
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This paper examines influenza preventive measures on airlines based on a questionnaire survey of passengers at Taipei’s Taoyuan international airport. Quadrant scatter-plots of influenza preventive service attributes revealed that the... more
This paper examines influenza preventive measures on airlines based on a questionnaire survey of passengers at Taipei’s Taoyuan international airport. Quadrant scatter-plots of influenza preventive service attributes revealed that the clean cabin and disinfection services fell into the “Keep up the Good Work” quadrant; the personal protective requirements dimension in the “Low Priority” quadrant, and influenza preventive equipment dimension fell in the “Possible Overkill quadrant.”
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This paper examines influenza preventive measures on airlines based on a questionnaire survey of passengers at Taipei’s Taoyuan international airport. Quadrant scatter-plots of influenza preventive service attributes revealed that the... more
This paper examines influenza preventive measures on airlines based on a questionnaire survey of passengers at Taipei’s Taoyuan international airport. Quadrant scatter-plots of influenza preventive service attributes revealed that the clean cabin and disinfection services fell into the “Keep up the Good Work” quadrant; the personal protective requirements dimension in the “Low Priority” quadrant, and influenza preventive equipment dimension fell in the “Possible Overkill quadrant.”
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ABSTRACT This study empirically examined the effects of tacit knowledge and transaction cost on knowledge transfer, and transaction cost as a mediator of the relationship between tacit knowledge and knowledge transfer in the port context.... more
ABSTRACT This study empirically examined the effects of tacit knowledge and transaction cost on knowledge transfer, and transaction cost as a mediator of the relationship between tacit knowledge and knowledge transfer in the port context. Using data collected from a survey of 233 employees in the Keelung Port Corporation in Taiwan, structural equation modelling (SEM) was employed to test the research hypotheses. The research findings indicated that port employees' perceptions of tacit knowledge and transaction cost negatively influence knowledge transfer, and tacit knowledge positively impacts on transaction cost. The findings also showed that an employee's perception of transaction cost mediates the relationship between tacit knowledge and knowledge transfer. The implications of the study findings for knowledge transfer in port operations are discussed.
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ABSTRACT This study examined ethical leadership and ethical climate in the container shipping context. Using data collected from 147 container shipping firms in Taiwan, exploratory factor analysis identified four dimensions underlying... more
ABSTRACT This study examined ethical leadership and ethical climate in the container shipping context. Using data collected from 147 container shipping firms in Taiwan, exploratory factor analysis identified four dimensions underlying ethical climate attributes: rules, independent thinking, law and ethical code, and caring. Subsequent analysis indicated that respondent perceived the law and ethical code dimension to be performed higher than the rules, caring, and independent thinking dimensions in their employing organisations. A structural equation model was employed to examine the relationship between ethical leadership and ethical climate, and indicated that ethical leadership has a positive influence on ethical climate. Areas suggested for future research are presented in the final section of the paper.
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ABSTRACT This study empirically investigates factors influencing ocean carriers' use intention toward a port logistics information system (PLIS). Data collected from a survey of carriers in Taiwan were used to test a structural... more
ABSTRACT This study empirically investigates factors influencing ocean carriers' use intention toward a port logistics information system (PLIS). Data collected from a survey of carriers in Taiwan were used to test a structural equation model examining the relationships among top management support, cost of adoption, perceived benefit, perceived complexity, security concern, and use intention. The results indicate that top management support, cost of adoption, perceived benefits, and perceived complexity are the dominant factors explaining the use intention of PLIS by carriers. However, the influence of security concerns on use intention was not shown to be significant in this study. Theoretical and managerial implications of the research findings are discussed.