Management

Purpose- Focusing on private banking industry in Delhi (India), the study intent to identify the direct and indirect influence of select individual, internal (organizational) and external (environment) variables on retention of bank managers. Three retention models for banking industry with the said variables had been hypothesized and tested to find that most appropriate model. Design/Methodology/Approach - The required data of 301 lower and middle level managers was finalized using stratified random sampling. The managers examined for the study were with minimum two years of experience in the same bank. The study was conducted in two phases- (i) Significant determinants of retention were identified using multiple and hierarchical regression analysis, (ii) Involving only significant determinants three retention models were created and tested using Structural equation modelling (SEM). Findings- SEM result of best fit model suggests that perceived alternative employment opportunities,...

To survive the onslaught of coronavirus pandemic all higher education institutions (HEI)s worldwide had to move their educational services to either a hybrid modality or a completely online platform. This shift in teaching modalities, placed the faculty members under a relentless pressure to adopt and adapt, to transform themselves into proficient online educators. How did this process of adjustment take place? How did the faculty members acclimatize to their new virtual classrooms? What dilemmas and choices were faced by the faculty members? are questions lacking empirical insights. Yet if this lacuna were overcome, it would provide “real life” insights pertaining to LMS systems, technological tools and apps, and psychological and social isolations which could impede the quality of teaching and learning. This chapter integrates autoethnographic narratives of three faculty members to “recreate the new normal” for HEIs worldwide.

The mobile phone market is one of the dynamic markets that have been growing by leaps and bounds in the last decade. Although the manufacturers conduct a lot of market studies, their outcomes are not made available to the public. Therefore, consumer behaviour of mobile phone is an open area for study. The paper attempts to identify the factors that influence the purchase of mobile phones by the youth in Bhutan. It uses factor analysis as a tool to identify the factors that influence the consumer behaviour. This paper surveyed 254 Bhutanese consumers and looked at their motives to purchase new mobile phones. The outcome of the study identifies five accountable factors while making the purchase of a mobile phone by the youth community.

With the rapid expansion of population and shortages of healthcare facilities in governments' hospitals, private hospitals in the society have been playing a vital role. The demand of health services in private hospitals is increasing because of the certain amenities and facilities that are provided by these institutions. Patients can choose a hospital according to what matters most to them, whether it's location, cost consideration, infrastructure availability, suggestion from friends, referred by doctors, etc. The present paper intends to find out customers priority for the selection of private hospital for their treatment. The paper aims to test the proportion of patients willing to seek a particular hospital (medical provider) is same across all the attributes for treatment. It also explores the factors playing significant role in customer preference for a private hospital. Data have been collected through schedule in three biggest multi-specialty private hospitals of Manipur (India). Cochran's Q test is used to test whether the proportion of patients willing to seek a particular hospital (medical provider) is same across all the attributes for treatment. The findings of the present study would be an important aid for hospital administrators.

Companies and firms engage in head-to-head competition in search of profitable growth.. To face this challenges the corporate strategist need to develop methods to improve firm performance and productivity. They need to continuously search for tools that will motivate their employees to perform at the highest possible level to face the competitions. By providing an understanding of benefits of having a well drawn out written vision, mission and organisation value statements, the paper examines the key elements of the organizational strategic intent and discusses their significance in relation to firm performance in the health care industry. Drawing the case of three private hospitals from Manipur (India), the comparative performances of the hospitals using the number of inpatients, outdoor patients treated as well as the number of operations (surgeries) performed as the outcome of the hospital performances has been analyzed.

The paper attempts to understand the inter-linkages and causal relationships between the stock exchanges. are used. The Granger-causality and Co-integration test were used to check the causal relationship. The study found that there is uni-directional short-term causal influence from Indian stock markets to the Japanese and Hong-Kong stock market while no long-term relationships are found between the Indian and Japanese market as well as with the Hong Kong market over the study period.

Healthcare industry continues to face several challenges from the environment. Among many, one of the
critical challenges is to improve the quality and efficiency of patient care. The ability of the healthcare
organization to deliver fast and effective patient care is critical to its success. However enabling hospitals to
provide better healthcare for their patients require a significant other issues like increasing efficiencies in
how the staff delivers the service ranging from gate keeper attitudes, admission procedures, billing provisions
to discharge of the patients from the hospitals. The purpose of this paper is directed to find out customers
satisfaction from the hospitals under study. It seeks to analyze the quality of medical service in the hospitals.
Finally the paper aims to determine and examine if there are differences among the hospitals in the
satisfaction of the patients. To address the objective, a survey was conducted of the patients of three biggest
private hospitals in Manipur (India). The survey asked about the patient satisfaction of the service they
received from the hospitals using schedules. The schedule includes questions on the perceptions of the
patients in registration and admission, cleanliness and comfort, doctors’ care, nurses’ care, treatments, and
fees and charges.

Today, an investor has an array of investment choices including the opportunities to approach overseas market which were unavailable a few decades ago. In literature, the integration of stock markets has been widely discussed and analysed. This paper examines the relationship between Indian stock market and the three stock markets of the ASEAN countries viz. Indonesia, Malaysia, and Singapore. Using the daily closing prices of the indices over a period of ten years i.e. 2004 to 2014, the study examined the inter-linkages of Indian stock market with the three markets. The Granger-causality and co-integration test were used to check the causal relationship.The study found that long-term relation (no co-integration) are found between the Indian equity market with that of three ASEAN countries viz. Indonesia, Malaysia, and Singapore equity markets.

Dan Sarel is an associate professor of Marketing at the University of Miami (Florida) specialising in marketing strategy and implementation in the financial services industry. Dr Sarel has over 25 years of consulting experience in the services marketing field, branding and trademark ...

The advertising Industry in India grew from 43,491 crores in 2014 to 48,976 crores in 2015 which registers an overall growth of 12.6%. Advertising has becomes a potent tool of marketing to influence the audiences by informing or reminding them about the existence of the product in the market and persuade them to make the buying decision. Considering two-wheelers, the top players in the market are the brands which incurred the highest advertising expenses. The study focuses on finding out the effects of advertising among the college youth for buying two-wheelers. The study has found that advertising has positive effects among the youth and even influence them to make the buying decision. Moreover, television is considered to be the most preferred media for advertising two-wheelers.

The study of entrepreneurial intention has long been a topic of significance in entrepreneurship research. “What makes people become entrepreneurs?” is a question that many researchers have sought to answer.  This study focuses on entrepreneurial education as an independent factor with the aim of identifying how the entrepreneurial education has influence the entrepreneurial intention. A model has been proposed and an empirical test of a model was conducted among the management students in India who have exposed to management education. Entrepreneurial attitude is a mediator between entrepreneurial education and student intention, according to a process macro developed by academics. Before incorporating entrepreneurial self-effect efficacy into the model, researchers assessed the goals and attitudes of the students toward self-employment. Studies have shown an association between a person's attitude toward starting a business and their likelihood of starting a business, and betw...