Escuela de Ingenieria Comercial

Resumen La presente investigación pretende identificar los factores determinantes del desarrollo económico, realizando un análisis cuantitativo comparativo entre Chile y otros países o regiones. Para medir el comportamiento del desarrollo económico, se utiliza como variable endógena el Producto Interno Bruto. Las variables exógenas que lo explicarían se someten a un análisis factorial, para posteriormente seleccionar a través de un modelo econométrico aquéllas que sean las más relevantes. Finalmente se realiza una comparación relativa del PIB de Chile en relación a los demás grupos para establecer potenciales relaciones entre sus series, lo que se hace por medio de un análisis de cointegración de los residuos de la serie del PIB para la frontera de tiempo del estudio. Palabras clave. Desarrollo económico, modelamiento econométrico, cointegración. Clasificación JEL.

El objetivo de esta investigación es analizar cómo las decisiones gubernamentales adoptadas en Latinoamérica, en términos de movilidad interna y externa, moldearon el comportamiento de las organizaciones para adaptarse a las condiciones cambiantes con el fin de enfrentar la pandemia. Mediante investigación cualitativa aplicada al análisis del discurso se identifican los parámetros emergentes relacionados con COVID 19. La fuente de regulaciones adoptadas en los distintos países se obtiene de DSV: De Sammensluttede Vognmænd, desde el 17 de marzo de 2020 al 25 de enero de 2021. La contribución de esta investigación radica en determinar el tipo y variedad de las decisiones gubernamentales adoptadas en la región; los resultados evidencian el comportamiento dinámico durante el periodo de estudio, predominando medidas similares que varían desde los inicios de la pandemia a los primeros indicios de reactivación económica. En conclusión, la investigación evidencia la estrecha relación entre ...

San Diego and Tijuana configure two big cities that have faced each other across the international boundary between United States and Mexico for over 180 years. Within this context, the relationship emerging at the border can be characterized under different categories of individual, social, economic, and political situations connecting each side. Additionally, in recent years, the literature on cross-border conflicts has extensively focused on volunteers as informal agents helping children and other groups of population, but relatively little research has addressed the practical and managerial work and implications of the volunteers themselves. As actors of cross-border communities, volunteers play a relevant role in effective short-term migrants’ settlement, but it is also observed that the profile of volunteers in religious organizations differs from those belonging to non-profit institutions. Grounded on the theories of Planned Behavior and Reasoned Action suggesting that intentions to cooperate with non-government institutions are influenced directly by attitudinal values and indirectly by their beliefs related to social conflicts, this paper analyzes the nature of volunteer commitment in religious and non-profit organizations (NPOs) providing information about managerial practices for newly arrived migrants. The main purpose of this study is to investigate the relevance of volunteer commitment as an instrument for managing cross-border conflicts in the particular context of San Diego and Tijuana Area. Based on research using interview data collected from beneficiaries by volunteers, institutional representatives, and documentary references, this manuscript highlights a psychological and individual-centric perspective of volunteer commitment, but it also explores a collective communicative action expanding the range of relevant voices in decisions about volunteering. Moreover, this study provides new insights into how organizational and relational elements impact sustainable volunteer management and points out the role played by attitudes toward non-government institutions such as religious and NPOs demonstrating the relevance of volunteer commitment, transforming part of the positive attitude toward social problems into a significant intention to cooperation. Understanding the importance of the organization’s images in order to attract volunteers, these results show that commitment may become a key determinant of the volunteers’ identity linked to strategies devoted to organizational activities.

Justificación: ante ciertos desafíos sobre la competitividad de los servicios públicos, resulta crucial mejorar la calidad de la salud. Objetivos: (1) caracterizar el nivel de calidad de servicio en la demanda de urgencias hospitalarias, a partir de la gestión lean seis sigma; y (2) evidenciar la relevancia de ciertos indicadores clave de gestión en la unidad de urgencias de un hospital público. Método: a partir de una propuesta de variables lean-seis-sigma derivadas de la escala SERVQHOS, se aplica una encuesta sobre las percepciones de los usuarios de un servicio de urgencias en un hospital público chileno y se identifican y evalúan sus principales indicadores de gestión. Resultados: enfatizar la importancia de intervenir sobre ciertas variables relevantes en diferentes niveles de actuación de una unidad hospitalaria. Aportación: ilustrar una propuesta para mejorar la atención, enfocándose en la disminución de tiempos y errores en el servicio y agregando valor al paciente.

Purpose: The aim of this study is to investigate the importance of Knowledge Management as a tool for improving business processes in a different context from the industrial organizations, as an archaeological museum.Design/methodology/approach: Using data collected from the National Museum of the Sultanate of Oman in Muscat, a methodology for analysis and improvement of processes (the Business Cycle Management Process, CMP) is designed and validated. This application is described as an eight phases process based on Six Sigma DMAIC. The model has a characteristic "P" shape.Findings: As the results obtained by the process improvement initiative show, we highlight the relevance of the improvement in all aspects regarding the security in showcases in that context.Research limitations/implications: The complexity of implementing indicators and the partial vision of the project as data were only obtained from a part of one of the companies involved in the construction of the mu...

Objetivo. Este artículo tiene como principal objetivo, analizar la situación actual y las previsiones futuras que puede tener la falta de privacidad en la nube o cloud computing. El borrado de los datos personales que indexa el buscador Google, retirar una foto de Facebook, eliminar un link de una noticia desafortunada o borrar el pasado puede ser una tarea que se nos antoje imposible. Aquellas personas afectadas por situaciones así, reclaman la aplicación del “derecho al olvido” basado en motivaciones plausibles.Método. Este estudio ha contrastado las opiniones de afectados, abogados y expertos en reputación online y comunicación de marca personal.Resultados. Los resultados demuestran la desproteción legal y la responsabilidad de los buscadores en la vulneración ética y, en algunos casos, legal de estos derechos.Conclusiones. La privacidad va camino de convertirse en el principal quebradero de cabeza para los buscadores. Esta conclusión, no sólo proviene de las polémicas suscitadas...

The presence of cultural, creative and experiential projects in several Islamic countries evidences that the characterization of their main dimensions in diverse operational processes is a very interesting research question. From a comparative perspective, the application of Lean Six Sigma in the context of cultural institutions and organizations shows the usefulness to intervene on certain variables at different levels of management performance. This paper aims: 1) to describe the characterization of Lean Six Sigma as a set of techniques providing positive outcomes in the creative industry; and 2) to evaluate empirically the main dimensions for success of these core processes at a museum in an Islamic country. Firstly, this research describes a review of those approaches and secondly a rigorous managerial process is presented and validated. The results and conclusions of this research are relevant in decisions of cultural policy, but also on the operational practice and management ...

From a corporate-side perspective, the communication of reputational actions and news of companies becomes critical for success. However, in communication, business, and management studies, heuristics can be understood as simple cognitive processes that allow assessments, predictions, and decisions to be made quickly and efficiently by consumers and economic agents. This aspect can sometimes lead to cognitive biases, especially when little information is available or in situations of high uncertainty. The aim of this research is to investigate the influence of heuristic judgments in social media on corporate reputation ratings obtained in Spanish leader companies. Using data collected in Spain, this paper analyzes the influence of heuristics concerning news items on corporate reputation, measured by the Monitor Empresarial de Reputación Corporativa (MERCO) Index. The main finding of this paper is that the total number of news items has a positive effect on corporate reputation, part...

El neuromarketing es un tópico fundamental en el mundo tecnológico actual y ha experimentado un crecimiento explosivo en los últimos años como herramienta de la comunicación. Últimamente, las asignaturas de neuromarketing han mejorado mucho cuando la enseñanza está respaldada por cursos y experimentos de laboratorio siguiendo el paradigma de "aprender haciendo", que proporciona a los estudiantes una comprensión más profunda de su aprendizaje. Sin embargo, muchos programas educativos no enseñan a los estudiantes sobre el uso y las aplicaciones del neuromarketing. Bajo el supuesto de que los avances en neuromarketing cambiarán las prácticas tradicionales en el aula, el objetivo de este trabajo es proponer una combinación de tecnologías para convertir un proyecto de neuromarketing en una actividad de laboratorio, haciendo que este sea más atractivo para los estudiantes al mejorar la aplicación de los planes de estudio en postgrados de administración de empresas. Este proyecto...

This work has come about as a result of an attempt to improve educational practices by taking advantage of research experience in the field of additive manufacturing technologies. As a result of the work carried out, an open educational resources project was developed by the group of educational innovation Ingeniería de Fabricación of the University of Las Palmas de Gran Canaria. It consists of interactive teaching material adapted to the new international standards that regulate these technologies and includes a methodology for selecting the most appropriate technology for the specific application. In this paper, we describe the co-creation process that was carried out with students in order to develop the resources, as well as a description of the didactic material itself together with its interactive elements. An analysis of its use in various academic courses is included and also an evaluation of its impact, both in teaching a specific subject and in other training activities. O...

From a managerial perspective, the rapid diffusion of actions and strategies accelerating the digital transformation of institutions is critical for success. However, in education, business, and management studies, digital transformation can be understood as simple evolutionary processes that enable business models, operational processes, and experiences to be made quickly and efficiently by institutions and agents. This aspect can sometimes lead to opposition, especially when little information is available or in situations of high uncertainty. This research aims to evaluate the involvement of an institutional ecosystem in the digital transformation at universities. Using data collected in Chile, this paper analyzes how the adoption of technologies by universities provides a context for understanding digitalization, measured by the IAU World Higher Education Database (UNESCO). The main finding of this paper is that there is a wide and relevant range of impacts of technological chan...

Since virtual education has increased from a local to a global audience, it is of great importance to understand the role that cultural and social backgrounds play in the transition to digital education. Therefore, a review of preferences and evidence among different Latin American regions and nations increases understanding. This digital transformation can be assessed under several categories of cultural, social, and economic situations. Traditionally, universities are known as formal institutions with emerging education trends, but it is mandatory to address the managerial work and implications of the institutions themselves. Particularly, universities play a relevant role in understanding the effective digital transformation in communities, but the profile of the educational system is very important for configuring this process. This research points out the main dimensions that prevent societies from increasing their educational level. By using comparative data analysis and docum...

En los últimos años se asiste a un creciente interés por evaluar la calidad de la Enseñanza Superior, como elemento central del nuevo marco educativo. Sin embargo, a pesar de los avances producidos recientemente en la docencia universitaria, orientados hacia un aprendizaje autónomo del estudiante, aún es frecuente encontrar estilos de enseñanza en los que el profesor es el responsable principal del buen desempeño de la clase. Este trabajo ofrece una herramienta para evaluar la aplicación por el profesor de distintos estilos de liderazgo en el proceso de aprendizaje de los estudiantes. Su principal contribución consiste en avanzar hacia la puesta en práctica de un modelo de gestión en el aula, que supere las limitaciones de las técnicas tradicionales basadas en la clase magistral, y que se ha aplicado en el ámbito de un Convenio Internacional de cooperación científica y técnica, en Universidades de dos países.