Rajmilan Poudel
University Canada West, MBA program, Graduate Student
- I am an active, confident and high-esteemed learner who has recently moved to Vancouver, Canada in pursuit of MBA after graduating from Hotelleriesuisse – Swiss Hotel Association. I aspire to leverage the gained hospitality education, proven leadership and communication values for my growth in significant professional and academic setups; even beyond the boundaries of mainstream hospitality sector.edit
The prime purpose of this research paper is to analyze what sorts of modern customer service challenges are prevalent in Hotel Industry today. In order to conduct this research making it contextual to Nepal, different 3, 4 and 5 star... more
The prime purpose of this research paper is to analyze what sorts of modern customer service challenges are prevalent in Hotel Industry today. In order to conduct this research making it contextual to Nepal, different 3, 4 and 5 star hotels were sampled by the researchers. For this both qualitative and quantitative methods of research were used. The data were also collected from the customers in order to get their perspective regarding the services delivered by the Hotels so that it would serve as a guideline for the hotels to propose the possible solutions to the existing challenges enabling them to not only meet but also exceed the expectations of the customers by delivering top notch service. The findings of this research have projected the adversities of the different challenges in customer service within the hotel industry.
(Keywords: customer services, hotel industry, hospitality, customer expectations, major challenges, solutions)
(Keywords: customer services, hotel industry, hospitality, customer expectations, major challenges, solutions)
Research Interests: Tourism Studies, Hospitality Management, Service Quality, Customer Satisfaction, Customer Relationship Management (CRM), and 15 moreHospitality, Thesis, Tourism and Hotel Management, Hotel Management, Research papers, Customer Service, Hotels, Customer Value, Hospitality Industry Research (Hotel), Customer experience, Service Quality in the Hospitality Industry, MARKET ANALYSIS, Customer services quality, Tourist Perception About Services of Hotel, and Challenges
The basis of this study was to break down the major opportunities/ possibilities as well as the challenges/ pitfalls that an entrepreneur should face while running a business in tourism and hospitality sector in the context of Nepal. This... more
The basis of this study was to break down the major opportunities/ possibilities as well as the challenges/ pitfalls that an entrepreneur should face while running a business in tourism and hospitality sector in the context of Nepal. This study will always be helpful for the established businesses to be aware of the different possible threats and consequences and for the emerging business ideas to cash the maximum out of the existing opportunities prevailing in the Nepali market. Hence, this research carried out at the ground level by taking the inputs from the Entrepreneurs and Businesspeople who are actually working with their projects, ventures and businesses in the hospitality sector could probably serve as a motivation and caution for the businesses by allowing them to take correct decisions in the future and preventing from the possible pitfalls and demotivating or frustrating situations.
Keywords: Business, Challenges, Entrepreneurship, Hospitality, Law, Nepal, Opportunities, Pitfalls, Tourism.
Keywords: Business, Challenges, Entrepreneurship, Hospitality, Law, Nepal, Opportunities, Pitfalls, Tourism.