research-article

Not Merely Deemed as Distraction: Investigating Smartphone Users’ Motivations for Notification-Interaction

Authors:

Ho-Hsuan Chuang,

Fang-Ching Tseng,

Yung-Ju ChangAuthors Info & Claims

CHI '23: Proceedings of the 2023 CHI Conference on Human Factors in Computing Systems

Article No.: 650, Pages 1 - 17

https://doi.org/10.1145/3544548.3581146

Published: 19 April 2023 Publication History

CHI '23: Proceedings of the 2023 CHI Conference on Human Factors in Computing Systems

Not Merely Deemed as Distraction: Investigating Smartphone Users’ Motivations for Notification-Interaction

Pages 1 - 17

Abstract
Supplementary Material
References

Abstract

Notifications are commonly considered a distraction when they arrive during a task, and consequently, prior research has consistently sought effective ways of deferring their arrival until task transitions. However, many smartphone users still interact with notifications during tasks. In our qualitative study combining diary study and semi-structured interviews, we examined 34 research participants’ motivations for interacting with smartphone notifications at different times, including during tasks. Our findings resulted in a human-notification interaction framework comprised of 12 unique motivations frequently associated with three activity timings for interacting with notifications, including before-task, during-task, and after-task. Notably, participants frequently perceived interaction with notifications as a tool for improving task performance, making the most of their time, and promoting personal well-being, rather than only as a distraction. The before-the-task timing, in particular, has received little attention in previous research and deserves more attention as it was related to specific user motivations for notification interaction.

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Zhang SDieciuc MDilanchian ALustria MCarr DCharness NHe ZBoot W(2024)Adherence Promotion With Tailored Motivational Messages: Proof of Concept and Message Preferences in Older AdultsGerontology and Geriatric Medicine10.1177/2333721423122457110Online publication date: 10-Jan-2024
https://doi.org/10.1177/23337214231224571
Lin YSu LChen ULee YWang PChang Y(2024)Pinning, Sorting, and Categorizing Notifications: A Mixed-methods Usage and Experience Study of Mobile Notification-management FeaturesProceedings of the ACM on Interactive, Mobile, Wearable and Ubiquitous Technologies10.1145/36785798:3(1-27)Online publication date: 9-Sep-2024
https://dl.acm.org/doi/10.1145/3678579
Lee YWu MChang CChang XChang Y(2024)Investigating User-perceived Impacts of Contextual Factors on Opportune MomentsProceedings of the ACM on Human-Computer Interaction10.1145/36765148:MHCI(1-28)Online publication date: 24-Sep-2024
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Index Terms

Not Merely Deemed as Distraction: Investigating Smartphone Users’ Motivations for Notification-Interaction
1. Human-centered computing
  1. Human computer interaction (HCI)
    1. Empirical studies in HCI

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CHI '23: Proceedings of the 2023 CHI Conference on Human Factors in Computing Systems

April 2023

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ISBN:9781450394215

DOI:10.1145/3544548

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Massachusetts Institute of Technology, USA60022195
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University of Nottingham, UK60015138

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Lin YSu LChen ULee YWang PChang Y(2024)Pinning, Sorting, and Categorizing Notifications: A Mixed-methods Usage and Experience Study of Mobile Notification-management FeaturesProceedings of the ACM on Interactive, Mobile, Wearable and Ubiquitous Technologies10.1145/36785798:3(1-27)Online publication date: 9-Sep-2024
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Lee YWu MChang CChang XChang Y(2024)Investigating User-perceived Impacts of Contextual Factors on Opportune MomentsProceedings of the ACM on Human-Computer Interaction10.1145/36765148:MHCI(1-28)Online publication date: 24-Sep-2024
https://dl.acm.org/doi/10.1145/3676514
Chang TSu LLin YTsai JTang ZChang Y(2024)"I Want Lower Tone for Work-Related Notifications": Exploring the Effectiveness of User-Assigned Notification Alerts in Improving User Speculation of and Attendance to Mobile NotificationsProceedings of the ACM on Human-Computer Interaction10.1145/36765128:MHCI(1-25)Online publication date: 24-Sep-2024
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Shaer REldin SGashri CHorowitz-Kraus T(2024)Decreased frontal theta frequency during the presence of smartphone among children: an EEG studyPediatric Research10.1038/s41390-024-03155-x96:7(1699-1706)Online publication date: 25-May-2024
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