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2016, Capturing, Analyzing, and Managing Word-of-Mouth in the Digital Marketplace
Economic Research-Ekonomska Istraživanja
The impact of online reviews on e-commerce sales in India: A case study2021 •
Customers can choose to buy products online without certain sensory experiences, such as touching, smelling or tasting. Consequently, product reviews are extremely important to implement online marketing strategies. While reviews can influence customers' purchase decisions, how they affect the decisions of potential consumers in the case of a growing emerging economy such as India has hitherto not been studied. Positive and negative reviews affect the way customers understand and interpret product information. This study provides multiple methods to identify the relationship between reviews and customer decisions in the case of tier 1, tier 2 and tier 3 Indian cities. The outcomes in tier 1 cities (n ¼ 1200) reveal that reviews have a positive effect on buying decisions. Our empirical findings suggest that online reviews affect consumer attitudes and can significantly influence e-commerce sales in India.
International Journal of Computer Applications
The Impact of Electronic Word of Mouth on Consumers' Purchasing DecisionsNew Trends and Issues Proceedings on Humanities and Social Sciences
The effects of intentions of consumers’ electronic word-of-mouth communication on their decisions of buying2018 •
Word-of-mouth (WOM) communication, seen as an important subject by researchers and practitioners for a long time, is a process of consumers who provide other customers some information about a product, a service, a brand or a company. If this process takes place on the Internet (e.g. reviews, tweets, blog entries, ‘likes’, images and videos), it is called e-WOM, and it is seen as an important development in contemporary behaviours of consumers. Opinions disappear after a while in offline WOM, but online WOM causes a permanent public opinion. For this reason, e-WOM draws considerable attention from both academics and practitioners. With the rapid development in e-trade, while a growing number of products are sold, these selling are accompanied by a vast variety of customer review and feedbacks. Online customer reviews provide important information about a product, a service, a brand or a company. Analysing and evaluating the WOM are very crucial for helping companies and customer...
Proceedings of the 12th International Conference on Web Information Systems and Technologies
Impact of Online Product Reviews on Purchasing Decisions2016 •
Journal of Fundamental and Applied Sciences
Electronic Word of Mouth Influence on Consumer Purchase Intention2018 •
Several factors apt to influence consumers on buying a product or service. But with the emerging e-marketing experiences and e-strategies of organizations, consumers inclined on electronic word of mouth which was more convenient due to its promptness and accessibility. This type of e-marketing affects consumer on its purchase intention of product or service. Purchasing experiences were found online and the consumers will be able to access at their own pace which would help them in buying decision. The study focused on the six factors: consumer reviews, characteristics of the reviewer, characteristics of the website presented the reviews, interpersonal influence, product review characteristics and environment influence and how these factors influence the buying decisions of consumers. A quantitative study and questionnaire was used to collect data. The data was collected from three hundred thirty seven college students of Surigao del Sur State University. Results revealed that there...
Sustainable Business International Journal
WORD-OF-MOUTH COMMUNICATION IN THE ONLINE PURCHASING DECISION PROCESSAmong the main changes in daily life that are due to the use of online tools, the search for information to help the purchasing decision process was one of the most impacted. Before the popularization of Internet use, positive and negative information about products and services was obtained in small groups of individuals. After popularization, the interactivity between users grew and extended to consumer practices, generating a word-of-mouth communication in electronic media. In this way, this article aims to assess comparatively the influences of the positive and negative electronic mouth-to-mouth communication in the online purchasing decision process. For this, 248 questionnaires were applied and ten hypotheses were verified. As analytical methods were used the descriptive statistic and the confirmatory factorial analysis by means of structural equations. Only the evaluation of alternatives, purchase and post-purchase behavior are influenced.
Word of mouth (WOM) has been proved to be one of the most effective marketing tools in increasing sales. With the availability of Internet and the growing popularity of electronic commerce, firms begin to build an online consumer opinion platform, extending the traditional WOM to online environment in order to foster sales in virtual environment. This paper examines the impact of consumer reviews, as the most effective form of eWOM on sales in online environment. The result of the discussion shows that only the quantity or volume of consumer reviews has positive impact on sales. The quality and valence of reviews, although has the capability of influencing consumers’ buying behavior, have not been proved to have any relation to sales. The result also indicates that the degree of consumer review impact on sales will vary, depending on the types and popularity of product. Keywords – Consumer reviews, electronic word-of-mouth (eWOM), buying behavior, sales, e-commerce
Management Science Letters
Investigating the effect of Electronic Word Of Mouth on customer’s purchase intention of digital products2014 •
Online shopping has become one of the important resources of the internet, especially after the Covid-19 pandemic, due to which rapid development has seen in online shopping. The consumer search has shifted to online gradually. Researchers have shown that online shoppers view reviews before making a transaction online to make their final decisions before purchasing. As these online reviews are a necessary form of spreading awareness, these reviews impact consumer purchase buying behavior. The more the product has positive reviews, the more the product's chance to be sold out. Many businesses have taken this strategy to manipulate the consumers by providing a significant number of positive reviews of that product. Internet users around the world are more interested in reading positive online reviews so that it would help them to trust the product easily. Based on the literature, the perception of negative or positive online reviews, purchase intention, and product perception is considered in the present study. This study aims to confirm that online reviews affect consumer purchase intention and product perception. Moreover, buying attitudes influence behavior intention.
Vjesnik Istarskog arhiva
»Righe« na duši pravom arhivu2019 •
Osobni fond Pazinjanke Katarine Šćuka-Kukec (HR-DAPA-925 Katarina Šćuka Kukec: 1905/1989) ostavština je koja je nastala između 1905. i 1918. godine. U tom se fondu, pored slikovnoga i tiskanog materijala te osobnih dokumenata, nalaze i četiri vrlo osobno intonirana pisma. Uzevši u obzir činjenicu da je stvarateljica Fonda, Katarina Šćuka-Kukec, ostavila svoj zapis bez namjere da bude predočen očima javnosti, ovom su prigodom izostavljana ta četiri osobno intonirana pisma. Riječ je, dakle, o stvarateljici koja u svom životnom vijeku nije javno djelovala pa tako ni na području recepcije ne pripada skupu vrednovanih i/ili ovjerovljenih autora. U tom je kontekstu i sadržaj Fonda oslobođen bilo kakvih pretenzija da se svidi eventualnoj/potencijalnoj čitalačkoj publici. No, taj je sadržaj, osobito njegov slikovni dio, po svojoj intenciji u najvećoj mjeri neutralno i objektivno svjedočanstvo o dijelu povijesti školstva u Pazinu početkom 20. stoljeća. Dopis koji je uputila DAPA-i i dio slik...
Project Forlǫg - Reenactment and science
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