Professional Documents
Culture Documents
Learning Development Manager Training in Tampa ST Petersburg FL Resume Danielle Wainwright
Learning Development Manager Training in Tampa ST Petersburg FL Resume Danielle Wainwright
Core Competencies
Human Resources Project & Program Management Learning & Development Adult Learning TheoryCurriculum
Design & Development Budgeting & SchedulingHiring & Training Team Leadership Project Management
Documentation & Metrics Cost ControlsRisk Management Quality Management Customer Relationship
Management Strategic Development Resource ManagementCompliance & Accreditation Customer Approvals
Problem Resolution Corporate Training Auditing License Insurance Agent, 2-15 Tax Preparation Experience.
Excellent Writing Skills. Author of Serenity Dance: The First Steps (October 2014)
PROFESSIONAL EXPERIENCE
Wipro Technologies/HEALTHPLAN SERVICES, Tampa, Florida 2015- Present Learning & Development Facilitator
Consult with various business units to design and deliver suitable training programs. Conduct needs analysis, design,
develop, facilitate, and evaluate training solutions for Sales, Call Center Associates, Insurance Carriers, Information
Technology division. Re-designed company onboarding program. Design standard operating procedures and
learning collaterals for training programs. Redesigned IT onboarding program, manage ongoing IT training
development project, deliver IT onboarding. Design various IT training solutions.
SAINT PETERSBURG COLLEGE, St. Petersburg, Florida 2017- Present Adjunct Professor
Develop, design and deliver French language courses to Undergraduate students. Monitor progress, design and
administer assessments.
DIRECTV BROADBAND, San Jose, California 2000 2003 Senior Training Manager
Created the companys first corporate training department from scratch, writing the business plan outlining the
departments goals and hiring and training a staff of 8. Oversaw the development of training programs implemented
at 3 corporate call centers, performed needs analysis, and led leadership training initiatives. Designed metrics
capable of tracking employee performance and coordinated the delivery of customer service training for a call
center staff of more than 500 team members.
Highlights & Achievements:
Saved more than $5 million and increased employee productivity by 40% through the establishment of the
companys first corporate leadership training program implemented at 3 call centers nationwide.
Earned a Presidents Award for Outstanding Performance in recognition of the successful implementation of a
highly regarded new Customer Relationship Management system.
HEWLETT-PACKARD, Palo Alto, California 1998 2000 Learning Products Developer
Resume
DANIELLE WAINWRIGHT Page 3 homesaver99@hotmail.com
Developed and delivered effective training programs supporting more than 30,000 employees based around the
world. Evaluated current training processes to determine performance and identified areas ripe for improvement.
Updated HR policies and software release content, authored web-based documentation, and established a central
information depository for employee content updates on a company-wide level. Designed and developed training
modules and authored web-based documentation for Management Reporting Unit application. Accountable for
design and delivery of classroom and online training in PeopleSoft HRIS to ensure responsive, quality HR services in
support of HPs 30 thousand employees. Updated content to reflect changes from 4-5 new software releases
occurring each quarter.
Portal Knowledge Management Implementation Lead
Promoted to design and implement Knowledge Repository portal providing interactive learning. Led design and
implementation of first HR knowledge management system, using iExpert. Partnered with internal customers to
assist in defining systems and business requirements. Conducted extensive system testing prior to launch.
Designed new HRIT department employee orientation. Reduced training time spent by senior management to train
new hires from 80% to 10%.
Highlights & Achievements:
Significantly increased employee productivity through the development and execution of effective employee
orientation programs, saving more than $3 million annually.
Utilized online tools such as WebEx and GoToWebinar and other tools to provide in-depth training and
development programs to employees located around the world, enabling the HR department to standardize
training programs and reduce training time.
EDUCATION
Doctor of Philosophy (Ph.D.) in French Literature; Master of Arts in Human Resources Training and Development
The Ohio State University Columbus, Ohio
Bachelor of Arts in French Literature, Florida State University Tallahassee, Florida
Resume