2018 Msom Program
2018 Msom Program
2018 Msom Program
Remark: in what follows, the presenting author is always listed first and in bold characters. The other
authors are listed in the order in which their names were entered when the paper was submitted.
MSOM CONFERENCE Day 1 | SESSIONS E – July 2nd, 8:00 AM-9:30 AM
The Customer May Not Always Be Right: Customer Compatibility and Service Performance
Ryan Buell, Dennis Campbell, Frances Frei
Shaping Demand Peaks and Valleys in Service Industries through Online Deals
Simin Li, Kejia Hu, Martin Lariviere
CORTEZ D – SERVICE OPERATIONS
SESSION E02 Service Systems with Exogenous and Endogenous Dependencies
Allen Wu, Achal Bassamboo, Ohad Perry
Service Systems with Inattentive Customers
Caner Canyakmaz, Tamer Boyacı
Overbooking with Endogenous Demand
Jingxing (Rowena) Gan, Noah Gans, Gerry Tsoukalas
On the Architecture of Service Systems when Servers are Strategic
Ragavendran Gopalakrishnan
DE LA SALLE – ENVIRONMENTAL/SUSTAINABLE OPERATIONS
SESSION E03 Supply and Demand Drivers in Food Deserts: Causal Effects and Policy Implications
Elisabeth Paulson, Retsef Levi , Georgia Perakis
At Your Service on the Table: Impact of Tabletop Technology on Restaurant Performance
Tom Tan, Serguei Netessine
Drivers of Food Wastage in Commercial Kitchens
Varun Karamshetty, Elena Belavina
EMERALD – MARKETING/OM INTERFACE & RETAIL OPERATIONS
SESSION E04 Optimal Assortment, Quantity and Dynamic Pricing for Multiple Vertically-Differentiated Products with
Short-Life Cycle
Prasenjit Mandal, Amar Sapra
Sample Boxes for Retail Products: Bundling Experience Goods to Leverage Consumer Uncertainty
Alireza Yazdani, Eren Cil, Michael Pangburn
An Optimal Assortment for Complements
Xi Shan, Dorothee Honhon, Suresh Sethi, Chenglin Zhang
Assortment Planning with n-Pack Purchasing Customers
Ying Cao, Dorothee Honhon
Dedicated vs. General Wards: The impact of scarce capacity on hematology patients
Galit Yom-Tov, Raisa Carmen, Bram Foubert, Inneke Van Nieuwenhuyse, Yishai Ofran
An Empirical Investigation on Overflow Decisions in Inpatient Flow and their Impact on Patient Outcomes
Jing Dong, Pengyi Shi, Fanyin Zheng
CORTEZ B – HEALTHCARE MANAGEMENT
SESSION E10 Readmission Risk Factors of CABG Surgery: Role of surgeon and hospital workload
Indranil Bardhan, Jingyun Li
Priority and Predictability: The role of predictability and own patient prioritization in surgeon decision-
making
Jillian Berry Jaeker, Michael Reinhorn
Patient-Centric, Value-Based Model for Finding the Surgeons’ Volume
Renato de Matta
Balancing the scale: Readmission risk at discharge vs inpatient unit congestion
Pengyi Shi, Jonathan E Helm, Jivan Deglise-Hawkinson, Julian Pan
CORONADO C – BEHAVIORAL OPERATIONS MANAGEMENT
SESSION E11 Believing in Analytics: Managers' Adherence to Price Recommendations from a DSS
Anna Saez de Tejada Cuenca, Felipe Caro
Managerial Insight and "Optimal Algorithms"
Blair Flicker
How to Provide Information for Management Decisions
Yingshuai Zhao, Jaime Andrés Castañeda
CORONADO D – EMPIRICAL OPERATIONS MANAGEMENT
SESSION E12 Value of Promotions with Delayed Incentives: An Empirical Investigation of Gift Card Promotions
Bharadwaj Kadiyala, Ozalp Ozer, Serdar Simsek
Need For Speed: The Impact of Website Performance on Online Retailers
Nil Karacaoglu, Santiago Gallino, Antonio Moreno
An Empirical Analysis of How Inventory Levels and Prices Affect Online Retail Sales
Anníbal C. Sodero, Elliot Rabinovich, Tolga Aydinliyim, Michael S. Pangburn
MSOM CONFERENCE Day 1 | SESSIONS F – July 2nd, 10:00 AM-11:30 AM
Invite Your Friend and You'll Move up in Line: Optimal Design of Referral Priority Programs
Luyi Yang
SESSION P01 Extracting Trends in Behavioral Operations Research: A Latent Semantic Analysis
Heng Xie, Robert Pavur
In the Driver’s Seat: The Role of Leadership in Safe and Productive Cargo Transport
Alexandros Pasparakis, René de Koster; Jelle de Vries; Debjit Roy
Optimal Bidding for Highly-Valued IT Service Contracts: Theoretical Results and Practical
Implications
Aly Megahed, Xiangyu Zhang, Peter Frazier
Stochastic Home Health Care Scheduling and Routing Problem in dense communities: A hybrid
algorithm
Xintong Yang, Ting Zhang, Ning Mao, Qingxin Chen, Wenge Chen
MSOM CONFERENCE Day 2 | SESSIONS J – July 3RD, 1:00 PM-2:30 PM
Ride solo or pool: The impact of sharing on optimal pricing of ride-sharing services
Jagan Jacob, Ricky Roet-Green