Xerox DC250 Fuser Rebuilding

Xerox Phaser 7800
Color Printer
Imprimante couleur
Xerox Phaser 7800 ® ®
User Guide
Guide d'utilisation
Italiano Guida per l’utente Svenska Användarhandbok Русский Руководство пользователя
Deutsch Benutzerhandbuch Dansk Betjeningsvejledning Türkçe Kullanıcı Kılavuzu
Español Guía del usuario Čeština Uživatelská příručka Ελληνικά Εγχειρίδιο χρήστη
Português Guia do usuário Polski Przewodnik użytkownika
Nederlands Gebruikershandleiding Magyar Felhasználói útmutató
Downloaded from www.Manualslib.com manuals search engine

© 2011 Xerox Corporation. All Rights Reserved. Unpublished rights reserved under the copyright laws of the United States. Contents of
this publication may not be reproduced in any form without permission of Xerox Corporation.
Copyright protection claimed includes all forms of matters of copyrightable materials and information now allowed by statutory or
judicial law or hereinafter granted, including without limitation, material generated from the software programs which are displayed on
the screen such as styles, templates, icons, screen displays, looks, and so on.
XEROX® and XEROX and Design®, Phaser®, PhaserSMART®, PhaserMatch®, PhaserCal®, PhaserMeter, CentreWare®, PrintingScout®,
Walk-Up®, WorkCentre®, FreeFlow®, SMARTsend®, Scan to PC Desktop®, MeterAssistant®, SuppliesAssistant®, Xerox Secure Access
Unified ID System®, Xerox Extensible Interface Platform®, ColorQube®, Global Print Driver®, and Mobile Express Driver® are trademarks
of Xerox Corporation in the United States and/or other countries.
Adobe® Reader®, Adobe® Type Manager®, ATM™, Flash®, Macromedia®, Photoshop®, and PostScript® are trademarks of Adobe Systems
Incorporated in the United States and/or other countries.
Apple®, AppleTalk®, Bonjour®, EtherTalk®, Macintosh®, Mac OS®, and TrueType® are trademarks of Apple Inc., registered in the U.S. and
other countries.
HP-GL®, HP-UX®, and PCL® are trademarks of Hewlett-Packard Corporation in the United States and/or other countries.
IBM® and AIX® are trademarks of International Business Machines Corporation in the United States and/or other countries.
Microsoft®, Windows Vista®, Windows®, and Windows Server® are trademarks of Microsoft Corporation in the United States and
other countries.
Novell®, NetWare®, NDPS®, NDS®, IPX™, and Novell Distributed Print Services™ are trademarks of Novell, Inc. in the United States and
other countries.
SGI® and IRIX® are trademarks of Silicon Graphics International Corp. or its subsidiaries in the United States and/or other countries.
Sun, Sun Microsystems, and Solaris are trademarks or registered trademarks of Oracle and/or its affiliates in the United States and
other countries.
UNIX® is a trademark in the United States and other countries, licensed exclusively through X/ Open Company Limited.
Document version 1.0: October 2011

Contents
1 Safety 9
Electrical Safety ............................................................................................................................................................. 10
General Guidelines................................................................................................................................................ 10
Operational Safety ....................................................................................................................................................... 11
Ozone Release ........................................................................................................................................................ 11
Printer Location ..................................................................................................................................................... 11
Operational Guidelines ....................................................................................................................................... 11
Power Cord .............................................................................................................................................................. 12
Printer Supplies ...................................................................................................................................................... 12
Maintenance Safety .................................................................................................................................................... 13
Printer Symbols .............................................................................................................................................................. 14
2 Features 15
Parts of the Printer ....................................................................................................................................................... 16
Left Front View of Phaser 7800DN Color Printer ...................................................................................... 16
Left Front View of Phaser 7800GX Color Printer ....................................................................................... 17
Left Front View of Phaser 7800DX Color Printer ....................................................................................... 18
Rear View ................................................................................................................................................................. 18
Control Panel .......................................................................................................................................................... 19
Internal Components .......................................................................................................................................... 19
Professional Finisher ............................................................................................................................................ 20
Advanced Finisher................................................................................................................................................. 21
Information Pages ....................................................................................................................................................... 22
Printing the Configuration Report .................................................................................................................. 22
Energy Saver Mode ...................................................................................................................................................... 23
Administration Features............................................................................................................................................. 24
CentreWare Internet Services .......................................................................................................................... 24
Automatic Data Collection ................................................................................................................................ 25
Billing and Usage Information ........................................................................................................................ 25
More Information ......................................................................................................................................................... 26
3 Installation and Setup 27

Installation and Setup Overview ............................................................................................................................. 28
Physically Connecting the Printer to the Network .................................................................................... 28
Turning the Printer On and Off ........................................................................................................................ 29
Initial Printer Setup .............................................................................................................................................. 29
Optimizing Printer Performance ...................................................................................................................... 29
Modifying General Settings ...................................................................................................................................... 30
Phaser 7800 Color Printer 3

User Guide

Contents
Installing the Software ............................................................................................................................................... 31

Operating System Requirements .................................................................................................................... 31
Installing Drivers and Utilities for Windows ............................................................................................... 32
Installing Drivers and Utilities for Macintosh OS X Version 10.5 and Later ................................... 33
Installing Drivers and Utilities for UNIX and Linux .................................................................................. 34
Other Drivers ........................................................................................................................................................... 34
4 Paper and Media 35

Supported Paper............................................................................................................................................................ 36
Recommended Media ......................................................................................................................................... 36
Ordering Paper ....................................................................................................................................................... 36
General Paper Loading Guidelines ................................................................................................................. 36
Paper That Can Damage Your Printer........................................................................................................... 37
Paper Storage Guidelines ................................................................................................................................... 37
Advanced Finisher Guidelines .......................................................................................................................... 38
Professional Finisher Guidelines ...................................................................................................................... 38
Supported Paper Types and Weights ............................................................................................................ 39
Supported Standard Paper Sizes for Phaser 7800DN and 7800GX Color Printers ...................... 39
Supported Standard Paper Sizes for the Phaser 7800DX Color Printer ............................................ 40
Supported Paper Sizes and Weights for Automatic 2-Sided Printing ............................................... 40
Supported Custom Paper Sizes ........................................................................................................................ 40
Loading Paper ................................................................................................................................................................ 41
Loading Paper in Tray 1 ..................................................................................................................................... 41
Loading Paper in Trays 2–5............................................................................................................................... 45
Setting the Guide Locks in the 500-Sheet Adjustable Trays................................................................. 49
Changing Paper Size, Type, and Color .......................................................................................................... 52
Printing on Special Paper ........................................................................................................................................... 53
Envelopes ................................................................................................................................................................. 53
Labels ......................................................................................................................................................................... 55
Glossy Cardstock ................................................................................................................................................... 56
Transparencies ....................................................................................................................................................... 56
5 Printing 57
Printing Overview .......................................................................................................................................................... 58
Selecting Printing Options ......................................................................................................................................... 59
Print Driver Help .................................................................................................................................................... 59
Windows Printing Options ................................................................................................................................. 60
Macintosh Printing Options .............................................................................................................................. 61
4 Phaser 7800 Color Printer

User Guide

Contents
Printing Features ........................................................................................................................................................... 63

Printing on Both Sides of the Paper ............................................................................................................... 63
Selecting Paper Options for Printing.............................................................................................................. 64
Printing Multiple Pages to a Single Sheet (N-Up) ..................................................................................... 64
Printing Booklets ................................................................................................................................................... 65
Using Color Options ............................................................................................................................................. 66
Printing Covers ....................................................................................................................................................... 67
Printing Inserts ....................................................................................................................................................... 67
Printing Exception Pages.................................................................................................................................... 68
Scaling ....................................................................................................................................................................... 69
Printing Watermarks ............................................................................................................................................ 70
Printing Mirror Images ........................................................................................................................................ 70
Creating and Saving Custom Paper Sizes .................................................................................................... 71
Selecting Job Completion Notification for Windows .............................................................................. 71
Printing Special Job Types ................................................................................................................................. 71
6 Maintenance 75
General Precautions ..................................................................................................................................................... 76
Cleaning the Printer ..................................................................................................................................................... 77
Cleaning the Printer Exterior ............................................................................................................................. 77
Cleaning the Printer Interior ............................................................................................................................. 78
Routine Maintenance .................................................................................................................................................. 84
Replacing Staple Cartridges .............................................................................................................................. 84
Emptying the Hole Punch Waste Container ............................................................................................... 91
Billing and Usage Information ................................................................................................................................ 94
Ordering Supplies .......................................................................................................................................................... 95
Locating the Serial Number .............................................................................................................................. 95
Consumables .......................................................................................................................................................... 95
Routine Maintenance Items ............................................................................................................................. 96
Customer Replaceable Units............................................................................................................................. 96
Other Supplies ........................................................................................................................................................ 96
When to Order Supplies ...................................................................................................................................... 97
Viewing Printer Supply Status .......................................................................................................................... 97
Recycling Supplies................................................................................................................................................. 97
Moving the Printer ........................................................................................................................................................ 98
7 Troubleshooting 99
General Troubleshooting .........................................................................................................................................100
Printer Does Not Turn On .................................................................................................................................100
Printer Resets or Turns Off Frequently ........................................................................................................101
Printing Takes Too Long ...................................................................................................................................101
Document Prints From Wrong Tray .............................................................................................................101
Document Fails to Print ....................................................................................................................................102
Printer is Making Unusual Noises..................................................................................................................102
Automatic 2-Sided Printing Problems .........................................................................................................103
Date and Time Are Incorrect ..........................................................................................................................103

User Guide

Contents
Jams .................................................................................................................................................................................104
Clearing Paper Jams ..........................................................................................................................................105
Clearing Jams in the Advanced Finisher.....................................................................................................121
Clearing Jams in the Professional Finisher ................................................................................................123
Minimizing Paper Jams .....................................................................................................................................134
Troubleshooting Paper Jams ..........................................................................................................................135
Clearing Staple Jams .........................................................................................................................................137
Print-Quality Problems ..............................................................................................................................................146

Controlling Print Quality ...................................................................................................................................146
Solving Print-Quality Problems.......................................................................................................................148
Getting Help..................................................................................................................................................................152
Control Panel Messages ...................................................................................................................................152
Using the Integrated Troubleshooting Tools ...........................................................................................155
More Information ...............................................................................................................................................158
A Specifications 159
Printer Configurations and Options .....................................................................................................................160
Standard Features ..............................................................................................................................................160
Available Configurations ..................................................................................................................................161
Options and Upgrades ......................................................................................................................................161
Physical Specifications ..............................................................................................................................................162
Phaser 7800DN Color Printer Configuration ............................................................................................162
Phaser 7800GX Color Printer Configuration .............................................................................................162
Phaser 7800DX Color Printer Configuration .............................................................................................162
Configuration with Advanced Finisher and Booklet Maker ................................................................162
Configuration with Professional Finisher ...................................................................................................162
Clearance Requirements ..................................................................................................................................163
Environmental Specifications .................................................................................................................................165
Temperature .........................................................................................................................................................165
Relative Humidity ...............................................................................................................................................165
Elevation.................................................................................................................................................................165
Electrical Specifications ............................................................................................................................................166
Power Supply Voltage and Frequency ........................................................................................................166
Power Consumption ...........................................................................................................................................166
ENERGY STAR Qualified Product...................................................................................................................166
Performance Specifications ....................................................................................................................................167
Printing Resolution .............................................................................................................................................167
Print Speeds ..........................................................................................................................................................167

User Guide

Contents
B Regulatory Information 169

Basic Regulations ........................................................................................................................................................170
United States FCC Regulations......................................................................................................................170
Canada....................................................................................................................................................................170
European Union ...................................................................................................................................................171
Germany .................................................................................................................................................................171
Turkey RoHS Regulation ...................................................................................................................................171
Material Safety Data Sheets ..................................................................................................................................172
C Recycling and Disposal 173

All Countries ..................................................................................................................................................................174
North America ..............................................................................................................................................................175
European Union...........................................................................................................................................................176
Domestic/Household Environment ..............................................................................................................176
Professional/Business Environment .............................................................................................................176
Collection and Disposal of Equipment and Batteries ............................................................................177
Battery Symbol Note .........................................................................................................................................177
Battery Removal ..................................................................................................................................................177
Other Countries............................................................................................................................................................178

User Guide

Safety 1
This chapter includes:
 Electrical Safety ................................................................................................................................................................ 10
 Operational Safety .......................................................................................................................................................... 11
 Maintenance Safety ....................................................................................................................................................... 13
 Printer Symbols ................................................................................................................................................................. 14
Your printer and the recommended supplies have been designed and tested to meet strict safety
requirements. Attention to the following information ensures the continued safe operation of your
Xerox® printer.

User Guide

Safety
Electrical Safety
General Guidelines
WARNINGS:
 Do not push objects into slots or openings on the printer. Touching a voltage point or
shorting out a part could result in fire or electrical shock.
 Do not remove the covers or guards that are fastened with screws unless you are
installing optional equipment and are instructed to do so. Turn off the printer when
performing these installations. Disconnect the power cord when removing covers and
guards for installing optional equipment. Except for user-installable options, there are
no parts that you can maintain or service behind these covers.
The following are hazards to your safety:

 The power cord is damaged or frayed.
 Liquid is spilled into the printer.
 The printer is exposed to water.
 The printer emits smoke, or the surface is unusually hot.
 The printer emits unusual noise or odors.
 The printer causes a circuit breaker, fuse, or other safety device to activate.
If any of these conditions occur, do the following:

1. Turn off the printer immediately.
2. Disconnect the power cord from the electrical outlet.
3. Call an authorized service representative.

User Guide

Safety
Operational Safety
Your printer and supplies were designed and tested to meet strict safety requirements. These include
safety agency examination, approval, and compliance with established environmental standards.
Your attention to the following safety guidelines helps to ensure the continued, safe operation of
your printer.
Ozone Release
This printer produces ozone during normal operation. The amount of ozone produced is dependent on
print volume. Ozone is heavier than air and is not produced in amounts large enough to harm anyone.
Install the printer in a well-ventilated room.
For more information in the United States and Canada, go to www.xerox.com/environment. In other
markets, please contact your local Xerox representative or go to www.xerox.com/environment_europe.
Printer Location
 Place the printer on a level, solid, non-vibrating surface with adequate strength to hold the weight of
the printer. To find the weight for your printer configuration, see Physical Specifications on page 162.
 Do not block or cover the slots or openings on the printer. These openings are provided for
ventilation and to prevent overheating of the printer.
 Place the printer in an area where there is adequate space for operation and servicing.
 Place the printer in a dust-free area.
 Do not store or operate the printer in an extremely hot, cold, or humid environment.
 Do not place the printer near a heat source.
 Do not place the printer in direct sunlight to avoid exposure to light-sensitive components.
 Do not place the printer where it is directly exposed to the cold air flow from an air
conditioning system.
 Do not place the printer in locations susceptible to vibrations.
 For optimum performance, use the printer at elevations recommended in Elevation on page 165.
Operational Guidelines
 Do not remove the paper source tray that you selected in either the print driver or control panel while
the printer is printing.
 Do not open the doors when the printer is printing.
 Do not move the printer when it is printing.
 Keep hands, hair, neckties, and so on away from the exit and feed rollers.
 Covers, which require tools for removal, protect the hazard areas within the printer. Do not remove
the protective covers.

User Guide

Safety
Power Cord
 Use the power cord supplied with your printer.
 Plug the power cord directly into a properly grounded electrical outlet. Ensure that each end of the
cord is connected securely. If you do not know if an outlet is grounded, ask an electrician to check
the outlet.
 Do not use a ground adapter plug to connect the printer to an electrical outlet that does not have a
ground connection terminal.
WARNING: Avoid the potential of electrical shock by ensuring that the printer is grounded properly.
Electrical products can be hazardous if misused.
 Only use an extension cord designed to handle the electrical current capacity of the printer.
 Verify that the printer is plugged into an outlet that is providing the correct voltage and power.
Review the electrical specification of the printer with an electrician if necessary.
 Do not place the printer in an area where people can step on the power cord.
 Do not place objects on the power cord.
 Do not plug or unplug the power cord while the power switch is in the On position.
 If the power cord becomes frayed or worn, replace it.
 To avoid electrical shock and damage to the cord, grasp the plug when unplugging the power cord.
The power cord is attached to the printer as a plug-in device on the back of the printer. If it is necessary to
disconnect all electrical power from the printer, disconnect the power cord from the electrical outlet.
Printer Supplies
 Use the supplies designed for your printer. The use of unsuitable materials can cause poor
performance and a possible safety hazard.
 Follow all warnings and instructions marked on, or supplied with, the product, options, and supplies.
 Store all consumable supplies in accordance with the instructions given on the package or container.
 Keep all consumable supplies away from the reach of children.
 Never throw consumable supplies into an open flame.
 When handling cartridges, for example toner cartridges, avoid skin or eye contact. Eye contact can
cause irritation and inflammation. Do not attempt to disassemble the cartridge, which can increase
the risk of skin or eye contact.
CAUTION: Use of non-Xerox® supplies is not recommended. The Xerox® Warranty, Service
Agreement, and Total Satisfaction Guarantee do not cover damage, malfunction, or degradation of
performance caused by use of non-Xerox® supplies, or the use of Xerox® supplies not specified for this
printer. The Total Satisfaction Guarantee is available in the United States and Canada. Coverage
could vary outside these areas. Please contact your Xerox representative for details.

User Guide

Safety
Maintenance Safety
 Do not attempt any maintenance procedure that is not specifically described in the documentation
supplied with your printer.
 Do not use aerosol cleaners. Clean with a dry lint-free cloth only.
 Do not burn any consumables or routine maintenance items. For information on Xerox® supplies
recycling programs, go to www.xerox.com/gwa.

User Guide

Safety
Printer Symbols
Symbol Description
Warning or Caution:
Ignoring this warning could cause serious injury or even death.
Ignoring this caution could damage property.
Hot surface on or in the printer. Use caution to avoid personal injury.
Do not burn the item.
Do not lift here.
Hot surface. Wait the indicated time before handling.
This item can be recycled. For details, see Recycling and Disposal on page 173.

User Guide

Features 2
 Parts of the Printer........................................................................................................................................................... 16
 Information Pages........................................................................................................................................................... 22
 Energy Saver Mode ......................................................................................................................................................... 23
 Administration Features ................................................................................................................................................ 24
 More Information ............................................................................................................................................................ 26

User Guide

Features
Parts of the Printer
This section includes:

 Left Front View of Phaser 7800DN Color Printer ................................................................................................. 16
 Left Front View of Phaser 7800GX Color Printer .................................................................................................. 17
 Left Front View of Phaser 7800DX Color Printer .................................................................................................. 17
 Rear View ............................................................................................................................................................................ 18
 Control Panel ..................................................................................................................................................................... 18
 Internal Components ..................................................................................................................................................... 19
 Professional Finisher ....................................................................................................................................................... 20
 Advanced Finisher............................................................................................................................................................ 21
Left Front View of Phaser 7800DN Color Printer
1. Tray 1, with Extension Tray 6. Output Tray

2. Left Side Door B 7. Center Output Tray
3. Left Side Door A 8. Secondary Power Switch
4. Left Side Door D 9. Front Door
5. Control Panel 10. Tray 2

User Guide

Features
Left Front View of Phaser 7800GX Color Printer
1. Left Side Door C 6. Control Panel 11. Tray 2

2. Tray 1, with Extension Tray 7. Output Tray 12. 1500-Sheet Feeder (Trays 3–5)
3. Left Side Door B 8. Center Output Tray 13. Tray 3
4. Left Side Door A 9. Secondary Power Switch 14. Tray 4
5. Left Side Door D 10. Front Door 15. Tray 5

User Guide

Features
Left Front View of Phaser 7800DX Color Printer
1. Left Side Door C 6. Control Panel 11. Tray 2

2. Tray 1, with Extension Tray 7. Output Tray 12. 2500-Sheet Feeder (Trays 3–5)
3. Left Side Door B 8. Center Output Tray 13. Tray 3
4. Left Side Door A 9. Secondary Power Switch 14. Tray 5
5. Left Side Door D 10. Front Door 15. Tray 4
Rear View
1. USB Connection 4. Power Connector for Finisher

2. USB Memory Port, for service only 5. Power Connector for Printer
3. Ethernet Connection

User Guide

Features
Control Panel
The control panel consists of a touch screen and buttons you press to control the functions available on
the printer. The control panel:
 Displays the current operating status of the printer.
 Provides access to print features.
 Provides access to reference materials.
 Provides access to Tools and Setup menus.
 Provides access to Troubleshooting menus and videos.
 Prompts you to load paper, replace supplies, and clear jams.
 Displays errors and warnings.
 Plays event-driven videos.
1. Touch Screen displays information and provides access to printer functions.

2. Power Saver enters Sleep mode, and exits Low Power or Sleep mode.
3. Pause temporarily stops the current print job, allowing you to cancel or resume the job.
Internal Components
1. Transfer Roller 6. Transfer Belt Cleaner

2. Fuser 7. Waste Cartridge
3. Imaging Unit Lock Lever 8. Imaging Units
4. Toner Cartridges 9. Imaging Unit Cover
5. Main Power Switch

User Guide

Features
Professional Finisher
1. Center Tray 7. Right Middle Tray

2. Hole Punch Unit 8. Staple Cartridge
3. Hole Punch Waste Container 9. Booklet Maker Bin
4. Finisher Front Door 10. Booklet Staple Assembly
5. Right Top Tray 11. Booklet Maker
6. Exit Cover

User Guide

Features
Advanced Finisher
1. Front Transport Cover 8. Booklet Maker (optional)

2. Hole Punch Unit (optional) 9. Right Tray
3. Hole Punch Waste Container 10. Right Tray Extension
4. Center Tray 11. Creaser Unit
5. Finisher Top Cover 12. Staple Cartridge
6. Staple Cartridge for optional Booklet Maker 13. Finisher Front Door
7. Side Cover for optional Booklet Maker 14. Advanced Finisher

User Guide

Features
Information Pages
Your printer has a printable set of information pages. These include configuration and font information,
demonstration pages, and more.
To print information pages from the control panel:

1. At the control panel, touch Printer.
2. On the Information tab, touch Print Reference Materials.
3. To set the quantity, touch #.
4. To select the number of copies to print, touch + or -, or type a number using the keypad.
5. Touch OK.
6. To scroll through the list as needed, use the Up or Down Arrow, then touch the page you want
to print.
7. Touch Print.
Note: You can also print Information pages from CentreWare Internet Services.
To specify the source tray for printing the information pages:

2. Touch the Tools tab, then touch Tray Management.
3. Touch Information Pages Source.
4. Touch the specific tray you want the printer to use, or touch Automatic.
5. Touch OK to confirm the setting.
6. Touch Back to return to the Tools tab, or touch Home to return to the main screen.
Notes:
 To print pages that can help you with print-quality problems, see Using the Integrated
Troubleshooting Tools on page 155.
 Some of the control panel screens contain links to frequently used information pages.
Printing the Configuration Report

3. Touch Configuration Report.
4. Touch Print.
Note: By default, the Configuration Report prints each time the printer is turned on. To turn off this
setting, select Printer > Tools > Setup > General Settings > Startup Page > Off.

User Guide

Features
Energy Saver Mode

You can set the time the printer spends idle in ready mode before it automatically transitions to a lower
power level. You can also turn off the automatic transition.
2. Touch the Tools tab, then touch Setup.
3. Touch Energy Saver.
4. Enable the automatic transition:
a. Select the Enable Energy Saver check box.
b. To change each option, touch Edit:
 Ready Mode to Low Power
 Low Power to Sleep
c. Enter the minutes from 1–120 using the keypad. The Low Power default setting is 15. The Sleep
default setting is 45.
d. To confirm the change, touch OK, or X to cancel it.
5. To return to the Setup screen, touch OK.
Notes:
 To turn off the automatic transition, clear the Enable Energy Saver check box.
 The printer exits Energy Saver mode when it receives a print job, or when you press the Power
Saver button.

User Guide

Features
Administration Features

 CentreWare Internet Services ..................................................................................................................................... 24
 Automatic Data Collection ........................................................................................................................................... 25
 Billing and Usage Information ................................................................................................................................... 25
For details, see the System Administrator Guide at www.xerox.com/office/7800docs.
CentreWare Internet Services

CentreWare Internet Services is the administration and configuration software installed on the
embedded Web server in the printer. It allows you to configure and administer the printer from a
Web browser.
CentreWare Internet Services requires:

 A TCP/IP connection between the printer and the network in Windows, Macintosh, UNIX, or
Linux environments.
 TCP/IP and HTTP enabled in the printer.
 A network-connected computer with a Web browser that supports JavaScript.
For details, see the Help in CentreWare Internet Services or the System Administrator Guide.
Accessing CentreWare Internet Services

At your computer, open a Web browser, type the IP address of the printer in the address field, then press
Enter or Return.
Finding the IP Address of the Printer

You can view the IP address of your printer on the control panel or on the Configuration Report. For
details, see Printing the Configuration Report on page 22.
To view the IP address on the control panel:

2. On the Information tab, touch About This Printer.
3. Touch the Network tab.
The IP address appears under TCP/IP (v4).

User Guide

Features
4. If IPv6 is set up, touch TCP/IP (v6) to view details.

5. To return to the main screen, touch Home.
Note: The IP address can also appear in the upper right or left corner of the main screen. To set this
up in CentreWare Internet Services, click Properties > General Setup > Control Panel Home Screen.
For details, see the Help in CentreWare Internet Services.
Automatic Data Collection

This printer automatically collects data and transmits it to a secure offsite location. Xerox or a designated
servicer uses this data to support and service the printer, or for billing, supplies replenishment, or product
improvement. Automatically transmitted data can include product registration, meter read, supply level,
printer configuration and settings, software version, and problem or fault code data. Xerox cannot read,
view, or download the content of your documents residing on or passing through your printer or any of
your information management systems.
To turn off automatic data collection:
On the Welcome page in CentreWare Internet Services, click the link in the note regarding
automated services.
Billing and Usage Information

Billing and printer usage information appears on the Billing Meters information screen. The impression
counts shown are used for billing. For details on viewing this information, see Billing and Usage
Information on page 94.

User Guide

Features
More Information
You can obtain more information about your printer from these sources:
Resource Location
Installation Guide Packaged with printer
Quick Use Guide Packaged with printer
System Administrator Guide www.xerox.com/office/7800docs
Video Tutorials Available on the printer control panel and at
www.xerox.com/office/7800docs
Recommended Media List United States: www.xerox.com/paper
Europe: www.xerox.com/europaper
PhaserSMART Technical Support automatically www.phasersmart.com
diagnoses problems on your network printer and
proposes solutions.
Technical support information for your printer includes www.xerox.com/office/7800support
online Technical Support, Online Support Assistant, and
driver downloads.
Information about menus or error messages Control panel Help (?) button
Information pages Print from the control panel menu
Order supplies for your printer www.xerox.com/office/7800supplies
A resource for tools and information, such as interactive www.xerox.com/office/businessresourcecenter
tutorials, printing templates, helpful tips, and customized
features to meet your individual needs.
Local sales and support center www.xerox.com/office/worldcontacts
Printer registration www.xerox.com/office/register
®
Xerox Direct online store www.direct.xerox.com/

User Guide

Installation and Setup 3
 Installation and Setup Overview ................................................................................................................................ 28
 Modifying General Settings ......................................................................................................................................... 30
 Installing the Software .................................................................................................................................................. 31
See also:
Installation Guide packaged with your printer.
System Administrator Guide at www.xerox.com/office/7800docs.

User Guide

Installation and Setup
Installation and Setup Overview

Before printing, your computer and the printer must be plugged in, turned on, and connected. Configure
the initial settings of the printer, then install the driver software and utilities on your computer.
You can connect to your printer over a network using an Ethernet cable, or directly to your computer using
a USB cable. Hardware and cabling requirements vary for the different connection methods. Routers,
network hubs, network switches, modems, Ethernet, and USB cables are not included with your printer
and must be purchased separately. Xerox recommends an Ethernet connection because it is typically
faster than a USB connection, and it provides access to CentreWare Internet Services.
For details on connection and network setup, print the Connection Setup page:
3. Touch Connection Setup.
4. Touch Print.
For details on configuring the printer settings, see the System Administrator Guide at
www.xerox.com/office/7800docs.
Physically Connecting the Printer to the Network

Use a Category 5 or better Ethernet cable to connect the printer to the network. An Ethernet network is
used for one or more computers and supports many printers and systems simultaneously. An Ethernet
connection provides direct access to printer settings using CentreWare Internet Services.
To connect the printer:

1. Connect the power cord to the printer, and plug the cord into an electrical outlet.
2. Connect one end of a Category 5 or better Ethernet cable to the Ethernet port on the printer.
Connect the other end of the Ethernet cable to a correctly configured network port on a hub
or router.
3. Turn on the printer.

User Guide

Turning the Printer On and Off

This printer has two power switches. The Main Power switch located behind the front door controls the
main power to the printer. The Secondary Power switch on the top of the printer controls power to the
printer electronic components, and initiates a software-controlled shutdown when turned off. Using the
Secondary Power switch to turn on and off the printer is the preferred method.
To operate the printer, turn on both switches. First turn on the Main Power switch, then turn on the
Secondary Power switch.
Initial Printer Setup

Make sure that the printer is set up before installing the printer software. Setup includes enabling the
optional features and assigning an IP address for the Ethernet network connection. If the printer has
not been previously turned on and configured, see the System Administrator Guide at
Optimizing Printer Performance

Several factors influence printer performance, including temperature, humidity, air pressure, and the
chemical characteristics of the paper and coatings. The printer must form an electrostatic image on the
paper, which depends on the ability of the air to hold and transfer electrical charges. The paper and
coatings must hold an electrical charge in the areas where the toner must adhere.
To optimize the performance of your printer:

2. Touch the Tools tab, then touch Adjust Color.
3. Touch Color Calibration.
4. To print the Calibration pages, follow the onscreen instructions.
5. To adjust the printer color settings, follow the printed instructions.
6. Touch Done.
7. Touch Calibrate Paper Type.
8. To print the Calibrate for Paper pages, follow the onscreen instructions.
9. To adjust the printer for various paper types and environmental conditions, follow the
printed instructions.

User Guide

Modifying General Settings

You can modify printer settings such as the language, date and time, units of measurement, display
brightness, and startup page from the control panel.
3. Touch General Settings, then touch the setting you want to change:
 Language/Keyboard allows you to set the language and keyboard layout.
 Date/Time allows you to set the time zone, date, time, and display format.
Note: The date and time are automatically set through Network Time Protocol (NTP). To modify
these settings, go to the Properties tab in CentreWare Internet Services and change the Date and
Time Setup to Manual (NTP Disabled).
 System Timeout allows you to specify how long the printer waits for input before returning to
the main screen.
 Display Brightness allows you to set the brightness level of the touch screen.
 Startup Page allows you to specify if the Configuration Report prints each time the printer is
turned on.
4. Change settings as needed.
5. To confirm the change, touch OK, or X to cancel it.
6. Modify other settings, or touch Home to return to the main screen.

User Guide

Installing the Software

 Operating System Requirements ............................................................................................................................... 31
 Installing Drivers and Utilities for Windows .......................................................................................................... 31
 Installing Drivers and Utilities for Macintosh OS X Version 10.5 and Later .............................................. 32
 Installing Drivers and Utilities for UNIX and Linux ............................................................................................. 33
 Other Drivers ...................................................................................................................................................................... 34
Before installing driver software, verify that the printer is plugged in, turned on, connected correctly, and
has a valid IP address. The IP address usually appears in the upper right corner of the control panel. If you
cannot find the IP address, see Finding the IP Address of the Printer on page 24.
If the Software and Documentation disc is not available, download the latest drivers from
www.xerox.com/office/7800drivers.
Operating System Requirements

 Windows XP SP1 and later, Windows Server 2003, Windows Server 2008, Windows Server 2008 R2
 Macintosh OS X version 10.5 and later
 UNIX and Linux: Your printer supports connection to a variety of UNIX platforms through the
network interface. For details, see www.xerox.com/office/7800drivers.

User Guide

Installing Drivers and Utilities for Windows

Install the Xerox® print driver to access all features of your printer.
To install the print driver software:

1. Insert the Software and Documentation disc into your computer. The installer starts automatically. If
the installer does not start, navigate to the appropriate drive on your computer and double-click
Setup.exe.
2. To change the language, click Language, select your language, then click OK.
3. Click Agree to accept the license agreement.
4. Select your printer from the list of discovered printers, then click Install.
5. If your printer does not appear in the list of discovered printers, click Extended Search.
6. If the printer still does not appear in the list of discovered printers, and you know the IP address:
a. Click the Network Printer Icon (right) at the top of the gray window.
b. Enter the IP Address or the DNS name for the printer.
c. Click Search, then select your printer from the list of discovered printers.
d. Click Next when the printer appears in the window.
7. If the printer still does not appear in the list of discovered printers, and you do not know the
IP address:
a. Click Advanced Search.
b. If you know the gateway address and subnet mask, click the top button and enter the addresses
into the Gateway and Subnet Mask fields.
c. If you know the IP address of another printer on the same subnet, enter the address in the
IP Address field.
d. Click Search, then select your printer from the list of discovered printers.
e. Click Next when the printer appears in the window.
8. Select the desired print driver:
 PostScript (recommended)
 PCL 5
 PCL 6
9. Click Install.
10. Click Finish when the installation completes.

User Guide

Installing Drivers and Utilities for Macintosh OS X Version 10.5 and Later
Install the Xerox® print driver to access all features of your printer.
To install the print driver software:

1. Insert the Software and Documentation disc into your computer.
2. Double-click the disc icon on your desktop to see the .dmg file for your printer.
3. Open the .dmg file, and navigate to the appropriate installer file for your operating system.
4. Open the installer file.
5. Click Continue to acknowledge the warning and introductory messages.
6. Click Continue and accept the license agreement.
7. To accept the current installation location, click Install, or select another location for the installation
files, then click Install.
8. Enter your password, then click OK.
9. Select your printer in the list of discovered printers, then click Continue.
10. If your printer does not appear in the list of discovered printers:
a. Click the Network Printer Icon.
b. Type the IP address of your printer, then click Continue.
c. Select your printer in the list of discovered printers, then click Continue.
11. To accept the print queue message, click OK.
12. Select or clear the Set Printer as Default and Print a Test Page check boxes.
13. Click Continue, then click Close.
Note: The printer is automatically added to the printer queue in Macintosh OS X version 10.4
and later.
To verify that the print driver recognizes the installed options:

1. From the Apple menu, click System Preferences > Print.
2. Select the printer in the list, then click Options and Supplies.
3. Click Driver, then confirm that your printer is selected.
4. Confirm that all of the options installed on the printer appear correct.
5. If you change settings, click Apply Changes, close the window, and quit System Preferences.

User Guide

Installing Drivers and Utilities for UNIX and Linux

Xerox® Services for UNIX Systems is a two part installation process. It requires the installation of a
Xerox® Services for UNIX Systems code package and a printer support package. The Xerox® Services for
UNIX Systems code package must be installed before installing the printer support package.
Note: You must have root or superuser privileges to perform the UNIX print driver installation on
your computer.
1. At the printer, do the following:

a. Verify that both the TCP/IP protocol and the proper connector are enabled.
b. On the printer control panel, do one of the following for the IP address:
 Allow the printer to set up a DHCP address.
 Enter the IP address manually.
c. Print the Configuration Report and keep it for reference. For details, see Configuration Report
on page 22.
2. At your computer, do the following:
a. Go to www.xerox.com/office/7800drivers and select your printer model.
b. From the Operating System menu, select UNIX, then click Go.
c. Select the Xerox® Services for UNIX Systems package for the correct operating system. This
package is the core package and must be installed before the printer support package.
d. To begin downloading, click the Start button.
e. Repeat steps a and b, then click the printer package for use with the Xerox® Services for UNIX Systems
package that you selected earlier. The second part of the driver package is ready for download.
f. To begin downloading, click the Start button.
g. In the notes below the driver package that you selected, click the link for the Installation Guide,
then follow the installation instructions.
Notes:
 To load Linux print drivers, perform the preceding procedures but select Linux as the operating
system. Select Xerox® Services for Linux Systems driver or the Linux CUPS Printing Package.
You can also use the CUPS driver included in the Linux package.
 Supported Linux drivers are available at www.xerox.com/office/7800drivers.
 For details about UNIX and Linux drivers, see the System Administrator Guide at
Other Drivers
The following drivers are available for download at www.xerox.com/office/7800drivers.
 The Xerox® Global Print Driver works with any printer on your network, including those printers made
by other manufacturers. It configures itself for your individual printer upon installation.
 The Xerox® Mobile Express Driver works with any printer available to your computer that supports
standard PostScript. It configures itself for the printer you select every time you print. If you travel
frequently to the same sites, you can save your favorite printers in that location and the driver saves
your settings.

User Guide

Paper and Media 4
 Supported Paper............................................................................................................................................................... 36
 Loading Paper ................................................................................................................................................................... 41
 Printing on Special Paper .............................................................................................................................................. 53

User Guide

Paper and Media
Supported Paper

 Recommended Media .................................................................................................................................................... 36
 Ordering Paper .................................................................................................................................................................. 36
 General Paper Loading Guidelines ............................................................................................................................ 36
 Paper That Can Damage Your Printer...................................................................................................................... 37
 Paper Storage Guidelines .............................................................................................................................................. 37
 Advanced Finisher Guidelines ..................................................................................................................................... 37
 Professional Finisher Guidelines ................................................................................................................................. 38
 Supported Paper Types and Weights ....................................................................................................................... 39
 Supported Standard Paper Sizes for Phaser 7800DN and 7800GX Color Printers ................................. 39
 Supported Standard Paper Sizes for the Phaser 7800DX Color Printer ....................................................... 40
 Supported Paper Sizes and Weights for Automatic 2-Sided Printing........................................................... 40
 Supported Custom Paper Sizes ................................................................................................................................... 40
Your printer is designed to use various paper and other media types. Follow the guidelines in this section
to ensure the best print quality and to avoid jams.
For best results, use Xerox® paper and media recommended for your printer.
Recommended Media
A list of paper and media recommended for your printer is available at:
 www.xerox.com/paper Recommended Media List (United States)
 www.xerox.com/europaper Recommended Media List (Europe)
Ordering Paper
To order paper, transparencies, or other media, contact your local reseller or go to
www.xerox.com/office/7800supplies.
General Paper Loading Guidelines

 Use only recommended Xerox® transparencies. Print quality could vary with other transparencies.
 Do not print on label media once a label has been removed from a sheet.
 Use only paper envelopes. Print envelopes 1-sided only.
 Do not overfill the paper trays. Do not load paper above the maximum fill line in the tray.
 Adjust the paper guides to fit the paper size.
 Fan paper before loading it in the paper tray.
 If excessive jams occur, use paper or other approved media from a new package.

User Guide

Paper and Media
Paper That Can Damage Your Printer

Some paper and other media types can cause poor output quality, increased paper jams, or damage your
printer. Do not use the following:
 Rough or porous paper
 Inkjet paper
 Non-laser glossy or coated paper
 Paper that has been photocopied
 Paper that has been folded or wrinkled
 Paper with cutouts or perforations
 Stapled paper
 Envelopes with windows, metal clasps, side seams, or adhesives with release strips
 Padded envelopes
 Plastic media
CAUTION: The Xerox® Warranty, Service Agreement, or Xerox® Total Satisfaction Guarantee does
not cover damage caused by using unsupported paper or specialty media. The Xerox® Total
Satisfaction Guarantee is available in the United States and Canada. Coverage could vary outside
these areas. Please contact your local representative for details.
Paper Storage Guidelines

Storing your paper and other media properly contributes to optimum print quality.
 Store paper in dark, cool, relatively dry locations. Most paper is susceptible to damage from
ultraviolet and visible light. Ultraviolet light, from the sun and fluorescent bulbs, is particularly
damaging to paper.
 Reduce the exposure of paper to strong lights for long periods of time.
 Maintain constant temperatures and relative humidity.
 Avoid storing paper in attics, kitchens, garages, or basements. These spaces are more likely to
collect moisture.
 Store paper flat, either on pallets, cartons, shelves, or in cabinets.
 Avoid food or drinks in the area where paper is stored or handled.
 Do not open sealed packages of paper until you are ready to load them into the printer. Leave stored
paper in the original packaging. The paper wrapper protects the paper from moisture loss or gain.
 Some special media is packaged inside resealable plastic bags. Store the media inside the bag until
you are ready to use it. Keep unused media in the bag and reseal it for protection.

User Guide

Paper and Media
Advanced Finisher Guidelines

 Right tray capacity: 2000 sheets
 Supported paper sizes: From 182 x 210 mm (7.2 x 8.6 in.) through 297 x 432 mm (11.7 x 17 in.)
 Supported paper weights: 75–256 g/m²
 Stapling options: One or two staples. Auto Stapling can staple up to 50 sheets of 75–256 g/m² paper.
 Stapling supports paper sizes from 203 x 182 mm (8 x 7.2 in.) through 297 x 432 mm (11.7 x 17 in.).
 The finisher cannot staple transparencies, labels, envelopes, heavyweight cardstock, extra
heavyweight cardstock, heavyweight glossy cardstock, or extra heavyweight glossy cardstock.
 To use the stapling options, load JIS B5 and Executive long-edge feed.
 Hole Punch: Two or three hole punch available in 110V printer configuration. Two or four hole punch
available in 220V printer configuration.
 Booklet Maker capacity: Crease and staple up to 15 sheets of 90 g/m² (24 lb. Bond Paper). The first
sheet can be up to 256 g/m² (94 lb. Cover).
 Booklet Maker supports paper sizes from 210 x 279.4 mm (8.2 x 11 in.) through 297 x 432 mm
(11.7 x 17 in.).
 To use the Booklet Maker, load all paper sizes short-edge feed.
Professional Finisher Guidelines

 Right top tray capacity: 500 sheets
 Right middle tray capacity: 1500 sheets
 Right top tray supports paper sizes from 182 x 182 mm (7.2 x 7.2 in.) through 330.2 x 488 mm
(13 x 19.2 in.).
 Right middle tray supports paper sizes from 203 x 182 mm (8 x 7.2 in.) through 330.2 x 488 mm
(13 x 19.2 in.).
 Right top tray supported paper weights: 75–350 g/m²
 Right middle tray supported paper weights: 75–256 g/m²
 Stapling options: One, two, or four staples. Auto Stapling can staple up to 50 sheets of 75–256 g/m²
paper.
 One or two staple options support paper sizes from 203 x 182 mm (8 x 7.2 in.) through 297 x 432
mm (11.7 x 17 in.).
 The finisher cannot staple transparencies, labels, envelopes, heavyweight cardstock, extra
heavyweight cardstock, heavyweight glossy cardstock, or extra heavyweight glossy cardstock.
 To use the stapling options, load JIS B5 and Executive long-edge feed. For four staples, load A4 or
Letter sizes long-edge feed.
 Hole Punch: Two or three hole punch available in 110V printer configuration. Two or four hole punch
available in 220V printer configuration.
 Booklet Maker capacity: Fold and staple up to 15 sheets of 90 g/m² (24 lb. Bond Paper). The first
sheet can be up to 256 g/m² (94 lb. Cover).
 Booklet Maker supports paper sizes from 210 x 279.4 mm (8.2 x 11 in.) through 330.2 x 457.2 mm
(13 x 18 in.).
 To use the Booklet Maker, load all paper sizes short-edge feed.

User Guide

Paper and Media
Supported Paper Types and Weights

Trays Types and Weights
Trays 1–5, 1-sided or 2-sided printing Plain, Hole Punched, Letterhead, Pre-Printed, Recycled, and
Custom (75–105 g/m²)
2
Lightweight Cardstock (106–169 g/m )
Cardstock (170–256 g/m²)
2
Lightweight Glossy Cardstock (106–169 g/m )
Glossy Cardstock (170–256 g/m²)
Tray 1, 1-sided printing Heavyweight Cardstock (257–300 g/m²)
Heavyweight Glossy Cardstock (257–300 g/m²)
Extra Heavyweight Cardstock (301–350 g/m²)
Extra Heavyweight Glossy Cardstock (301–350 g/m²)
Envelope
2
Trays 1–5, 1-sided printing Labels (106–169 g/m )
Trays 1 and 2, 1-sided printing Transparency
Tray 1, 2-sided printing, with optional Heavyweight Cardstock (257–300 g/m²)

Extra Heavy Duty Media Kit installed Heavyweight Glossy Cardstock (257–300 g/m²)
Note: To print a list of supported paper and other media, at the control panel, touch Printer > Print
Reference Materials > Paper Tips > Print.
Supported Standard Paper Sizes for Phaser 7800DN and

7800GX Color Printers
Tray Number European Standard Sizes North American Standard Sizes
All trays A3 (297 x 420 mm, 11.7 x 16.5 in.) Statement (140 x 216 mm, 5.5 x 8.5 in.)
A4 (210 x 297 mm, 8.3 x 11.7 in.) Executive (184 x 267 mm, 7.25 x 10.5 in.)
A5 (148 x 210 mm, 5.8 x 8.3 in.) Letter (216 x 279 mm, 8.5 x 11 in.)
JIS B4 (257 x364 mm, 10.1 x 14.3 in.) 216 x 330 mm, 8.5 x 13 in.
JIS B5 (182 x 257 mm, 7.2 x 10.1 in.) Legal (216 x 356 mm, 8.5 x 14 in.)
Tabloid (279 x 432 mm, 11 x 17 in.)
Tray 1 C4 envelope (324 x 229 mm, 12.8 x 9 in.) Monarch envelope (98 x 190 mm, 3.875 x 7.5 in.)
C5 envelope (162 x 229 mm, 6.4 x 9 in.) No. 10 envelope (241 x 105 mm, 4.125 x 9.5 in.)
C6 envelope (114 x 162 mm, 4.5 x 6.38 in.) A7 envelope (133 x 184 mm, 5.25 x 7.25 in.)
DL envelope (110 x 220 mm, 4.33 x 8.66 in.) 152 x 228 mm, 6 x 9 in. envelope
A6 (105 x 148 mm, 4.1 x 5.8 in.) Postcard (101.6 x 152.4 mm, 4 x 6 in.)
ISO B5 (176 x 250 mm, 6.9 x 9.8 in.) 127 x 178 mm, 5 x 7 in.
Trays 1 and 3–5 SRA3 (320 x 450 mm, 12.6 x 17.7 in.) 305 x 457 mm, 12 x 18 in.

User Guide

Paper and Media
Supported Standard Paper Sizes for the Phaser 7800DX Color Printer
Tray European Standard Sizes North American Standard Sizes
All trays A4 (210 x 297 mm, 8.3 x 11.7 in.) Executive (184 x 267 mm, 7.25 x 10.5 in.)
JIS B5 (182 x 257 mm, 7.2 x 10.1 in.) Letter (216 x 279 mm, 8.5 x 11 in.)
Tray 1 C4 envelope (324 x 229 mm, 12.8 x 9 in.) Monarch envelope (98 x 190 mm, 3.875 x 7.5 in.)
C5 envelope (162 x 229 mm, 6.4 x 9 in.) No. 10 envelope (241 x 105 mm, 4.125 x 9.5 in.)
C6 envelope (114 x 162 mm, 4.5 x 6.38 in.) A7 envelope (133 x 184 mm, 5.25 x 7.25 in.)
DL envelope (110 x 220 mm, 4.33 x 8.66 in.) 152 x 228 mm, 6 x 9 in. envelope
A6 (105 x 148 mm, 4.1 x 5.8 in.) Postcard (101.6 x 152.4 mm, 4 x 6 in.)
ISO B5 (176 x 250 mm, 6.9 x 9.8 in.) 127 x 178 mm, 5 x 7 in.
Trays 1–3 JIS B4 (257 x364 mm, 10.1 x 14.3 in.) Statement (140 x 216 mm, 5.5 x 8.5 in.)
A3 (297 x 420 mm, 11.7 x 16.5 in.) Legal (216 x 356 mm, 8.5 x 14 in.)
A5 (148 x 210 mm, 5.8 x 8.3 in.) 216 x 330 mm, 8.5 x 13 in.
Tabloid (279 x 432 mm, 11 x 17 in.)
Trays 1, 3 SRA3 (320 x 450 mm, 12.6 x 17.7 in.) 305 x 457 mm, 12 x 18 in.
Supported Paper Sizes and Weights for Automatic 2-Sided Printing

Minimum Maximum
Size 128 x 140 mm (5 x 5.5 in.) 322 x 457 mm (12.6 x 18 in.)
Weight 75 g/m² 256 g/m²
Note: Maximum weight is 300 g/m² with the
optional upgrade kit installed.
Supported Custom Paper Sizes

Tray Number Paper Sizes, Minimum–Maximum
Tray 1 Width: 89–320 mm (3.5–12.6 in.)
Length: 99–1219 mm (3.9–48 in.)
Tray 2 Width: 140–297 mm (5.5–11.7 in.)
Length: 182–431 mm (7.2–17 in.)
Phaser 7800GX Color Printer Trays 3–5 Width: 140–330 mm (5.5–13 in.)
Phaser 7800DX Color Printer Tray 3 Length: 182–457 mm (7.2–18 in.)

User Guide

Paper and Media
Loading Paper

 Loading Paper in Tray 1................................................................................................................................................. 41
 Loading Paper in Trays 2–5.......................................................................................................................................... 44
 Setting the Guide Locks in the 500-Sheet Adjustable Trays............................................................................ 49
 Changing Paper Size, Type, and Color ..................................................................................................................... 51
Loading Paper in Tray 1

1. Open Tray 1 and remove any paper that is a different size or type.
2. Pull out the extension tray for larger sizes.

User Guide

Paper and Media
3. Move the width guides to the edges of the tray.
4. Flex the sheets back and forth and fan them, then align the edges of the stack on a level surface.
This procedure separates any sheets that are stuck together and reduces the possibility of jams.
Note: To avoid jams and misfeeds, do not remove paper from its packaging until you are ready to
use it.
5. Load the paper in the tray. Do one of the following:

 For long-edge feed 1-sided printing, insert letterhead, pre-printed paper, and labels face down
with the top edge toward the front. Load hole punched paper with the holes to the left.

User Guide

Paper and Media
 For long-edge feed 2-sided printing, insert letterhead and pre-printed paper face up with the top
edge toward the front. Load hole punched paper with the holes to the right.
 For short-edge feed 1-sided printing, insert letterhead, pre-printed paper, and labels face down
with the bottom edge leading into the printer. Load hole punched paper with the holes toward
the back.
 For short-edge feed 2-sided printing, insert letterhead and pre-printed paper face up with the
top edge leading into the printer. Load hole punched paper with the holes toward the back.
Note: Do not load paper above the maximum fill line. Overfilling the tray can cause the printer
to jam.

User Guide

Paper and Media
6. Adjust the width guides until they touch the edges of the paper.
7. If the control panel prompts you, verify the size, type, and color information on the Tray Settings screen.
a. Touch Size, Type, or Color, then modify the settings as needed.
b. Touch OK.
Note: For more information on changing paper size, type and color, see Changing Paper Size, Type,
and Color on page 51.

User Guide

Paper and Media
Loading Paper in Trays 2–5

1. Pull out the tray until it stops.
2. Ensure that the guide locks are set in the correct position for the standard or custom size paper you
are loading. For details, see Setting the Guide Locks in the 500-Sheet Adjustable Trays on page 49.
3. Remove any paper that is a different size or type.
4. Move the length and width guides out:
a. Pinch the guide lever on each guide.
b. Slide the guides outward until they stop.
c. Release the levers.

User Guide

Paper and Media
5. Flex the sheets back and forth and fan them, then align the edges of the stack on a level surface.
This procedure separates any sheets that are stuck together and reduces the possibility of jams.
Note: To avoid jams and misfeeds, do not remove paper from its packaging until you are ready to
use it.
6. Load the paper in the tray. Do one of the following:

 For long-edge feed 1-sided printing, insert letterhead, pre-printed paper, and labels face up with
the top edge toward the front. Load hole punched paper with the holes to the right.
 For long-edge feed 2-sided printing, insert letterhead and pre-printed paper face down with the
top edge toward the front. Load hole punched paper with the holes to the left.

User Guide

Paper and Media
 For short-edge feed 1-sided printing, insert letterhead, pre-printed paper, and labels face up
with the top edge toward the right. Load hole punched paper with the holes toward the back.
 For short-edge feed 2-sided printing, insert letterhead and pre-printed paper face down with the
top edge toward the left. Load hole punched paper with the holes toward the back.
Notes:
 You cannot load paper short-edge feed in Trays 4 and 5 using the 2500-Sheet Feeder.
 Do not load paper above the maximum fill line. Overfilling the tray can cause the printer
to jam.

User Guide

Paper and Media
7. Adjust the length and width guides to fit the paper.
8. Close the tray.
9. If the control panel prompts you, verify the size, type, and color information on the Tray Settings
screen.
a. Touch Size, Type, or Color, then modify the settings as needed.
b. Touch OK.
Note: For more information on changing paper size, type and color, see Changing Paper Size, Type,

User Guide

Paper and Media
Setting the Guide Locks in the 500-Sheet Adjustable Trays

You can adjust the guides in Trays 2–5 to accommodate standard or custom paper sizes. In the standard
position, the guides move into the supported standard paper settings. In the custom position, the guides
move in 1 mm increments.
To move the guide locks from the standard to the custom paper size position, do the following:
Note: For best results, remove any paper from the tray, pinch the guide levers, and slide the
guides inward.
2. Pry up the retainer with your fingertip, pulling the lower edge toward you.
3. To engage the fine-adjustment block, pinch the levers and slide the guide lock to the left as shown.

User Guide

Paper and Media
4. Replace the retainer and snap it into place.
5. Load the custom-size paper in the tray. The tray guides move in increments of 1 mm.
To move the guide locks from the Custom to the Standard paper size position, do the following:
Note: For best results, remove any paper from the tray, pinch the guide levers, and slide the
guides inward.
2. Pry up the retainer with your fingertip, pulling the lower edge toward you.

User Guide

Paper and Media
3. To release the fine-adjustment block, pinch the levers and slide the guide lock to the right as shown.
4. Replace the retainer and snap it into place.
5. Load the standard size paper in the tray. The tray guides move to the standard paper size positions.

User Guide

Paper and Media
Changing Paper Size, Type, and Color

When Tray 1 is set to Bypass or Fully Adjustable mode, you can change paper settings each time you load
the tray. When you load paper into an empty tray, the control panel prompts you to set the paper size,
type, and color.
When Trays 2–5 are set to Fully Adjustable mode, open the selected tray and load the desired paper.
When you close the tray, the control panel prompts you to set the paper size, type, and color.
When a paper tray is set to Dedicated mode, the control panel does not prompt you when you load paper.
If you move the guides to load a different paper size in Trays 2–5, the control panel displays an error
message. Once you load the new paper, change the size, type, and color of paper at the control panel.
To set the paper size, type, or color for a dedicated tray:

2. Touch the Tools tab, then touch Tray Management.
3. Touch Tray Settings, then select a dedicated tray.
4. To modify the tray settings, touch Edit.
5. Select Size, Type, or Color.
6. Scroll through the list as needed, and touch the desired paper setting.
7. Touch OK.
8. To save the setting, touch OK.
Note: To access the Tray Management menu, you can be required to log in as the system
administrator. For details, see the System Administrator Guide at www.xerox.com/office/7800docs.

User Guide

Paper and Media
Printing on Special Paper

 Envelopes ............................................................................................................................................................................ 53
 Labels .................................................................................................................................................................................... 55
 Glossy Cardstock .............................................................................................................................................................. 55
 Transparencies .................................................................................................................................................................. 56
To order paper, transparencies, or other media, contact your local reseller or go to

www.xerox.com/office/7800supplies.
See also:
www.xerox.com/paper Recommended Media List (United States)
www.xerox.com/europaper Recommended Media List (Europe)
Envelopes
You can print envelopes from Tray 1.
Guidelines for Printing Envelopes

 Print quality depends on the quality and construction of the envelopes. Try another envelope brand
if you do not get desired results.
 Maintain constant temperatures and relative humidity.
 Store unused envelopes in their packaging to avoid the excess moisture and dryness which can affect
print quality and cause wrinkling. Excessive moisture can cause the envelopes to seal before or
during printing.
 Do not use padded envelopes. Use envelopes that lie flat on a surface.
 Do not use envelopes with heat activated glue.
 Do not use envelopes with press and seal flaps.
 Remove air bubbles from the envelopes before loading them into the tray by setting a heavy book on
top of them.
 In the print driver software, select Envelope as the paper type.
 Use only paper envelopes.
 Do not use envelopes with windows or metal clasps.

User Guide

Paper and Media
Loading Envelopes in Tray 1

1. Open Tray 1 and remove any paper that is a different size or type.
2. Move the width guides to the edges of the tray.
3. Load the envelopes with the flaps closed and facing down:
 Load envelopes up to 320 mm (12.6 in.) long-edge feed, with the flaps leading into the printer.

User Guide

Paper and Media
 Load C4 and custom-size envelopes longer than 320 mm (12.6 in.) short-edge feed, with the
flaps toward the back, and define a custom size on the control panel.
4. Adjust the width guides to fit the envelopes.

5. Set the paper size, type, and color on the control panel. For details, see Changing Paper Size, Type,
Labels
You can print labels from any tray.
Guidelines for Printing Labels

 Use labels designed for laser printing.
 Do not use vinyl labels.
 Do not feed a sheet of labels through the printer more than once.
 Do not use dry gum labels.
 Print only on one side of the sheet of labels. Use full sheet labels only.
 Store unused labels flat in their original packaging. Leave the sheets of labels inside the original
packaging until ready to use. Return any unused sheets of labels to the original packaging and
reseal it.
 Do not store labels in extremely dry or humid conditions or extremely hot or cold conditions. Storing
them in extreme conditions can cause print-quality problems or cause them to jam in the printer.
 Rotate stock frequently. Long periods of storage in extreme conditions can cause labels to curl and
jam in the printer.
 In the print driver software, select Label as the paper type.
 Remove all other paper from the tray before loading labels.
CAUTION: Do not use any sheet where labels are missing, curled, or pulled away from the backing
sheet. It could damage the printer.

User Guide

Paper and Media
Glossy Cardstock
You can print Lightweight Glossy Cardstock and Glossy Cardstock from any tray. You can print
Heavyweight Glossy Cardstock and Extra Heavyweight Glossy Cardstock from Tray 1.
Guidelines for Printing on Glossy Cardstock

 Do not open sealed packages of glossy cardstock until you are ready to load them into the printer.
 Leave glossy cardstock in the original wrapper, and leave the packages in the shipping carton until
ready to use.
 Remove all other paper from the tray before loading glossy cardstock.
 Load only the amount of glossy cardstock you are planning to use. Do not leave glossy cardstock in
the tray when you are finished printing. Replace unused cardstock in the original wrapper and seal.
 Rotate stock frequently. Long periods of storage in extreme conditions can cause glossy cardstock to
curl and jam in the printer.
 In the print driver software, select the desired glossy cardstock type or select the tray loaded with the
desired paper.
Transparencies
You can print transparencies from Trays 1 and 2.
Guidelines for Printing on Transparencies

 Remove all paper before loading transparencies in the tray.
 Handle transparencies by the edges using both hands. Fingerprints or creases can cause poor
print quality.
 Do not use transparencies with stripes on the side.
 Do not fan transparencies.
 In the print driver software, select Transparency as the paper type.

User Guide

Printing 5
 Printing Overview ............................................................................................................................................................. 58
 Selecting Printing Options ............................................................................................................................................ 59
 Printing Features .............................................................................................................................................................. 63

User Guide

Printing
Printing Overview
Before printing, your computer and the printer must be plugged in, turned on, and connected. Ensure that
you have the correct print driver software installed on your computer. For details, see Installing the
Software on page 31.
1. Select the appropriate paper.
2. Load paper in the appropriate tray. On the printer control panel, specify the size, color, and type.
3. Access the print settings in your software application. For most software applications, press CTRL+P
for Windows, or CMD+P for Macintosh.
4. Select your printer from the list.
5. Access the print driver settings by selecting Properties or Preferences for Windows, or Xerox®
Features for Macintosh. The title of the button can vary depending on your application.
6. Modify the print driver settings as necessary, then click OK.
7. Click Print to send the job to the printer.

User Guide

Printing
Selecting Printing Options

 Print Driver Help................................................................................................................................................................ 59
 Windows Printing Options ............................................................................................................................................ 60
 Macintosh Printing Options ......................................................................................................................................... 61
Printing options, also called print driver software options, are specified as Printing Preferences in
Windows, and Xerox® Features in Macintosh. Printing options include settings for 2-sided printing, page
layout, and print quality. Printing options that are set from Printing Preferences become the default
setting. Printing options that are set from within the software application are temporary. The application
and the computer do not save the settings after the application is closed.
Print Driver Help

Xerox® print driver software Help information is available from the Printing Preferences window. Click the
Help button (?) in the bottom left corner of the Printing Preferences window to see the Help.
Information about Printing Preferences settings appears in the Help window on two tabs:
 Contents provides a list of the tabs at the top and the areas at the bottom of the Printing
Preferences window. Use the Contents tab to find explanations for each of the fields and areas in
Printing Preferences.
 Search provides a field in which you can enter the topic or function for which you need information.

User Guide

Printing
Windows Printing Options
Setting Default Printing Options for Windows

When you print from any software application, the printer uses the print job settings specified in the
Printing Preferences window. You can specify your most common printing options and save them so that
you do not have to change them every time you print.
For example, if you want to print on both sides of the paper for most jobs, specify 2-sided printing in
Printing Preferences.
To select default printing options:

1. In the Windows Taskbar, click Start > Settings > Printers and Faxes.
2. In the Printers and Faxes folder, right-click the icon for your printer and click Printing Preferences.
3. Click a tab in the Printing Preferences window, select options, then click OK to save.
Note: For more information about Windows print driver options, click the Help button (?) in the
Printing Preferences window.
Setting Printing Options for an Individual Job for Windows

To use special printing options for a particular job, change the Printing Preferences from the application
before sending the job to the printer. For example, if you want to use the Enhanced print-quality mode
when printing a particular document, select Enhanced in Printing Preferences before printing the job.
Selecting Finishing Options for Windows

If your printer has a finisher installed, select finishing options in the Printing Preferences of the print
driver. The finishers provide collation, folding, and stapling. A hole punch unit and booklet maker are
standard on the Professional Finisher, and optional for the Advanced Finisher.
To select finishing options in the PostScript and PCL print drivers:

1. In the print driver, click the Paper/Output tab.
2. Click the arrow to the right of the Finishing section, then select the desired finishing options.

User Guide

Printing
Saving a Set of Commonly Used Printing Options for Windows

You can define and save a set of options, so that you can apply them to future print jobs.
To save a set of printing options:

1. With the document open in your application, click File > Print.
2. Select the printer, then click Properties. Click the tabs in the Printing Properties window and select
the desired settings.
3. Click Saved Settings at the bottom of the Printing Properties window, then click Save As.
4. Type a name for the set of printing options, then click OK to save the set of options in the Saved
Settings list.
5. Select the name from the list to print using these options.
Macintosh Printing Options
Selecting Printing Options for Macintosh

To use specific printing options, change the settings before sending the job to the printer.
2. Select your printer from the list.
3. Select Xerox® Features from the Copies & Pages menu.
4. Select the desired printing options from the drop-down lists.
5. Click Print to send the job to the printer.
Selecting Finishing Options for Macintosh

If your printer has a finisher installed, select finishing options in the Printing Preferences of the print
driver. You can staple up to 50 sheets of 90 g/m2 paper, and offset and stack up to 1000 sheets.
To select stapling in the Macintosh print driver:

1. In the print driver, click Copies & Pages, then select Xerox® Features.
2. In the Paper/Output dialog box, click the arrow to the right of the Finisher section, then
select 1 Staple.
To select offsetting in the Macintosh print driver:

1. In the print driver, click Copies & Pages, then select Xerox® Features.
2. On the Advanced tab, select Request Offset.
3. Click the arrow to the right of the field and select Offset Each Set.

User Guide

Printing
Saving a Set of Commonly Used Printing Options for Macintosh

You can define and save a set of options, so that you can apply them to future print jobs.
To save a set of printing options:

2. Select your printer from the Printers list.
3. Select the desired printing options from the drop-down lists in the Print dialog box.
4. Click Presets > Save As.
5. Type a name for the printing options, then click OK to save the set of options in the Presets list.
6. To print using these options, select the name from the Presets list.

User Guide

Printing
Printing Features

 Printing on Both Sides of the Paper .......................................................................................................................... 63
 Selecting Paper Options for Printing......................................................................................................................... 64
 Printing Multiple Pages to a Single Sheet (N-Up) ................................................................................................ 64
 Printing Booklets .............................................................................................................................................................. 64
 Using Color Options ........................................................................................................................................................ 65
 Printing Covers .................................................................................................................................................................. 66
 Printing Inserts .................................................................................................................................................................. 67
 Printing Exception Pages ............................................................................................................................................... 67
 Scaling .................................................................................................................................................................................. 68
 Printing Watermarks ....................................................................................................................................................... 69
 Printing Mirror Images ................................................................................................................................................... 70
 Creating and Saving Custom Paper Sizes ............................................................................................................... 70
 Selecting Job Completion Notification for Windows ......................................................................................... 71
 Printing Special Job Types ............................................................................................................................................ 71
Printing on Both Sides of the Paper
Printing a 2-Sided Document

If your printer supports Automatic 2-Sided Printing, the options are specified in the print driver. The
print driver uses the settings for portrait or landscape orientation from the application for printing
the document.
2-Sided Page Layout Options

You can specify the page layout for 2-sided printing, which determines how the printed pages turn. These
settings override the application page orientation settings.
Portrait Landscape
Portrait Portrait Landscape Landscape

2-Sided Print 2-Sided Print, Flip on Short Edge 2-Sided Print 2-Sided Print, Flip on Short Edge

User Guide

Printing
Selecting Paper Options for Printing

There are two ways to select the paper for your print job. You can let the printer select which paper to use
based on the document size, paper type, and paper color you specify. You can also select a specific tray
loaded with the desired paper.
Printing Multiple Pages to a Single Sheet (N-Up)

When printing a multiple-page document, you can print more than one page on a single sheet of paper.
Print 1, 2, 4, 6, 9, or 16 pages per side by selecting Pages Per Sheet (N-Up) on the Layout/Watermark tab.

User Guide

Printing
Printing Booklets
With 2-sided printing, you can print a document in the form of a small booklet. Create booklets from any
paper size that is supported for 2-sided printing. The driver automatically reduces each page image and
prints four page images per sheet of paper, two page images on each side. The pages are printed in the
correct order so that you can fold and staple the pages to create the booklet.
When you print booklets using the Windows PostScript or Macintosh driver, you can specify the gutter
and creep.
 Gutter specifies the horizontal distance in points between the page images. A point is 0.35 mm
(1/72 in.).
 Creep specifies how much the page images are shifted outward, in tenths of a point. Shifting
compensates for the thickness of the folded paper, which would cause the page images to shift
slightly outward when folded. You can select a value from zero to 1 point.
Gutter Creep

User Guide

Printing
Using Color Options

The Color Options control the way the printer uses color to produce your document. The Windows
PostScript and the Macintosh drivers provide the widest range of color controls and corrections. Each
system has three standard modes of color control for normal use and Custom Color Options for the more
advanced users.
The three standard color modes are:

 Automatic Color applies the best color correction to text, graphics, and images. This setting is
recommended.
 Vivid Color applies automatic color correction to make office colors more saturated.
 Black and White converts all color in the document to black and white or shades of gray.
Custom Color Options provide three ways of adjusting the colors for more specific color requirements.
Click the Custom Color Options bar to open the Custom Color Options window:
 Color By Words provides a three step process for defining custom color correction. By making a
selection from each of the three fields, you create a sentence for controlling the color characteristics
of the document. You can create several sentences to more precisely control the color content of
the document.
The sentence structure is made of three parts:
 What Color to Change? provides a drop-down list to select a color or range of colors to adjust,
such as All Foliage-Green Colors.
 How Much Change? lets you select how much effect to make, such as A Lot More, to the
selected color.
 What Type of Change? lets you select the type of change, such as Vivid, from the
drop-down list.
As you create a Color By Words sentence, it appears in the window below the selection fields.
 Color Correction provides a list of commercial press, spot color, CIE, and gray image simulations
from which you can select to match your document color.
 Color Adjustments provides a set of six sliders for adjusting the individual components of the
selected colors. Use the sliders to adjust the lightness, contrast, saturation, cyan, magenta, and
yellow components of the color.

User Guide

Printing
Printing Covers
A cover is the first or last page of a document. You can select paper sources for the covers that are
different from the source used for the body of a document. For example, you can use your company
letterhead for the first page of a document. You can also use heavyweight paper for the first and last
pages of a report. You can use any applicable paper tray as the source for printing covers.
Select an option for printing covers:

 No Covers cancels any previous Covers settings.
 Front Only prints the first page on paper from the specified tray. With automatic 2-sided printing,
the first two pages print on the cover.
 Back Only prints the back page on paper from the specified tray. With automatic 2-sided printing,
the last two pages print on the cover when the page count is even.
 Front and Back: Same prints the front and back covers from the same tray.
 Front and Back: Different prints the front and back covers from different trays.
Printing Inserts
You can add blank or pre-printed inserts before page one of each document or after designated pages
within a document. Adding an insert after designated pages within a document separates sections, or
acts as a marker or placeholder. Make sure that you specify the paper to use for the inserts.
Modify these settings when printing inserts:

 Insert Options provides the options to place an insert After Page X, where X is the specified page, or
Before Page 1.
 Insert Quantity specifies the number of pages to insert at each location.
 Page(s) specifies a page or a range of pages after which you want an insert added. Separate
individual pages or page ranges with commas. Specify pages within a range with a hyphen. For
example, to add inserts after pages 1, 6, 9, 10, and 11, type: 1, 6, 9-11.
 Paper displays the default size, color, and type of paper selected in Use Job Settings for the inserts.
Use the Down Arrow to the right of the Paper field to select a different paper size, color, or type.
 Job Settings displays the attributes of the paper for the remainder of the job.

User Guide

Printing
Printing Exception Pages

Exception pages have different settings from the rest of the pages in the job. You can specify differences
such as page size, page type, and page color. You can also change the side of the paper on which to print
as your job requires. A print job can contain multiple exceptions.
For example, your print job contains 30 pages. You want five pages to print on only one side of a special
paper, and the remainder of the pages printed 2-sided on regular paper. You can use exception pages to
print the job.
In the Add Exceptions window, you can set the characteristics of the exception pages and select the
alternate paper source:
 Page(s) specifies the page or range of pages that use the exception page characteristics. Separate
individual pages or page ranges with commas. Specify pages within a range with a hyphen. For
example, to specify pages 1, 6, 9, 10, and 11, type 1,6,9-11.
 Paper displays the default size, color, and type of paper selected in Use Job Settings. Click the Down
Arrow to the right of the Paper field to select a different paper size, color, or type.
 2-Sided Printing allows you to select 2-sided printing options. Click the Down Arrow to select
an option:
 1-Sided Print prints the exception pages on one side only.
 2-Sided Print prints the exception pages on both sides of the paper and flips the pages on the
long edge. The job can then be bound on the long edge of the pages.
 2-Sided Print, Flip on Short Edge prints the exception pages on both sides of the paper and
flips the pages on the short edge. The job can then be bound on the short edge of the pages.
 Job Settings displays the attributes of the paper for the remainder of the job.
Notes:
 If your printer does not support automatic 2-sided printing, not all of the options are available.
 Some combinations of 2-sided printing with certain paper types and sizes can produce
unexpected results.

User Guide

Printing
Scaling
You can reduce the image to as little as 25% of its original size or enlarge it as much as 400%. The
default setting is 100%.
50% 100% 200%
In Windows, the Scale Options are located in the print driver on the Paper/Output tab in the Paper field.
Click the arrow at the right side of the Paper field and select Other Size to access the Scale Options:
 No Scaling does not increase or decrease the size of the image from the original.
 Automatic Scaling changes the print from one standard paper size to another standard paper size.
The Original Document Size is scaled to fit on the selected output paper size shown in the Output
Paper Size field.
 Manual Scaling changes the output print size by the percentage entered into the field under the
graphic to the right of the Scale Options.

User Guide

Printing
Printing Watermarks
A watermark is special purpose text that can be printed across one or more pages. For example, you can
add a word like Copy, Draft, or Confidential as a watermark instead of stamping it on a document
before distribution.
Using the watermark options, you can do the following:

 Create a watermark or edit an existing watermark using the Watermark Editor:
 Name allows you to give the new watermark a unique name.
 Options enables you to use text, time stamps, or graphics for the watermark.
 Text provides a field in which you enter the text to be printed as the watermark.
 Font and Color determine the font, size, style, and color of the watermark.
 Angle sets the degree of rotation applied to the text or graphics used for the watermark.
 Density defines how faint or how prominent the watermark appears on the pages.
 Position from center determines the position of the watermark on the page. The default
position is in the center of the printed pages.
 Place a watermark on the first page or on every page in a document.
 Print a watermark in the foreground or background or blend it with the print job.
Printing Mirror Images

If the PostScript driver is installed, you can print pages as a mirror image. Images mirror left to right
when printed.

User Guide

Printing
Creating and Saving Custom Paper Sizes

You can print custom-size paper from Trays 1–6. Custom size paper settings are saved in the print driver
and are available for you to select in all your applications.
For detail on supported paper sizes for each tray, see Supported Custom Paper Sizes on page 40.
To create and save custom sizes for Windows:

1. Click the Paper/Output tab of the print driver.
2. Click the arrow at the right of the Paper field, then select Other Size > Output Paper Size > New.
3. In the New Custom Size window, enter the height and width of the new size, then select the units.
4. Enter a title for the new size in the Name field, then click OK to save.
To create and save custom sizes for Macintosh:

1. In the application, click File > Page Setup.
2. Click Paper Sizes, then select Manage Paper Sizes.
3. To add a new size, in the Manage Paper Sizes window, click the plus sign (+).
4. Double-click Untitled at the top of the window and type a name for the new custom size.
5. Enter the height and width of the new custom size.
6. Click the arrow to the right of the Non-Printable Area field and select the printer from the list. Or set
the top, bottom, right, and left margins for User Defined margins.
7. To save the settings, click OK.
Selecting Job Completion Notification for Windows

You can select to be notified when your job finishes printing. A message appears on your computer screen
with the name of the job and the name of the printer where it was printed.
Note: This feature is only available on a Windows computer printing to a network printer.
To select job completion notification:

1. In the print driver, click More Status at the bottom of any tab.
2. In the Status window, click Notification, then click the desired option.
3. Close the Status window.
Printing Special Job Types

Special job types allow you to send a print job from your computer, then print it from the printer control
panel. Select special job types in the Printing Preferences of the print driver.

User Guide

Printing
Sample Set
The Sample Set job type allows you to print a sample copy of a multiple-copy job and hold the remaining
copies at the printer. After you review the sample copy, you can select the job name from the printer
control panel to print the additional copies.
To release the remainder of prints after printing a sample set:

1. At the control panel, touch Jobs.
2. Touch the corresponding print job in the list.
Note: The control panel displays Held: Sample Set next to the job name.
3. Touch Release.
The remainder of the job prints, and the job is deleted from the printer hard drive.
Secure Print
Secure Print allows you to associate a 4–10 digit passcode number with a print job when sending it to the
printer. The job is held at the printer until the same passcode is entered at the control panel.
To release a Secure Print job for printing:

2. Touch Personal and Secure Jobs.
3. Touch your assigned private folder.
4. Type the passcode assigned to the job, then touch OK.
6. Touch Print.
The job prints, then is deleted from the printer hard drive.
Saved Job
Saved Job allows you to save a print job to a folder on the printer. Using the controls in the Saved Jobs
window, you can save the job, or you can print and save the job for future use. You can also set the access
to the print job as follows:
 Public requires no passcode and allows any user to print the file from the control panel of the printer.
 Private requires a passcode so that only a user with the passcode can print the file.
When the Saved Job is no longer needed, you can delete it from the control panel of the printer.
To print a public saved job:

2. Touch Saved Jobs.
3. Touch Public.
4. Touch Quantity to enter the number of copies, then touch OK.

User Guide

Printing
5. Touch the name of the desired print job.

6. To submit the print job, touch Print.
The job prints, and remains on the printer hard drive for future use.
To print a private saved job:

The screen shows a list of saved print jobs that use that passcode.
5. Touch Quantity to enter the number of copies, then touch OK.
6. Touch the name of the desired print job.
7. To submit the print job, touch Print.
The job prints, and remains on the printer hard drive for future use.
Personal Print
Personal Print allows you to store a document in the printer, then print it from the control panel.
To print a personal job:

5. Touch Print.
The job prints, then is deleted from the printer hard drive.
Note: You can also print all jobs in the list at once, delete an individual job, or delete all jobs in the list.

User Guide

Maintenance 6
 General Precautions ........................................................................................................................................................ 76
 Cleaning the Printer ........................................................................................................................................................ 77
 Routine Maintenance ..................................................................................................................................................... 84
 Billing and Usage Information ................................................................................................................................... 94
 Ordering Supplies ............................................................................................................................................................. 95
 Moving the Printer ........................................................................................................................................................... 98

User Guide

Maintenance
General Precautions
CAUTION: When cleaning your printer do not use organic or strong chemical solvents or aerosol
cleaners. Do not pour fluids directly into any area. Use supplies and cleaning materials only as directed
in this documentation.
WARNING: Keep all cleaning materials out of the reach of children.
WARNING: Do not use pressurized spray cleaning aids on or in the printer. Some pressurized sprays
contain explosive mixtures and are not suitable for use in electrical applications. Use of such cleaners
increases the risk of fire and explosion.
WARNING: Do not remove the covers or guards that are fastened with screws. You cannot maintain
or service any parts that are behind these covers and guards. Do not attempt any maintenance
procedure that is not described in the documentation supplied with your printer.
WARNING: Internal parts of the printer can be hot. Use caution when doors and covers are open.
 Do not place anything on top of the printer.

 Do not leave the covers and doors open for any length of time, especially in well-lit places. Light
exposure can damage the imaging units.
 Do not open covers and doors during printing.
 Do not tilt the printer while it is in use.
 Do not touch the electrical contacts or gears. Doing so could damage the printer and cause the print
quality to deteriorate.
 Ensure any parts removed during cleaning are replaced before you plug in the printer.

User Guide

Maintenance
Cleaning the Printer

 Cleaning the Printer Exterior ........................................................................................................................................ 77
 Cleaning the Printer Interior ........................................................................................................................................ 78
Cleaning the Printer Exterior

Regular cleaning keeps the touch screen and control panel free from dust and dirt.
To clean the printer exterior:

1. To avoid activating buttons and menus, press the Power Saver button.
2. To remove fingerprints and smudges, clean the touch screen and control panel with a soft,
lint-free cloth.

User Guide

Maintenance
3. To return the printer to Ready mode, press the Power Saver button.
4. Use a soft, lint-free cloth to clean the outside of the output tray, paper trays, and other exterior areas
of your printer.
Cleaning the Printer Interior
Cleaning the Printhead Lenses

The printer is constructed with four printhead lenses. Clean all lenses as described in the
following procedure.
CAUTION: Do not perform this procedure when the printer is copying or printing.
1. Open the front cover of the printer.
2. Turn the orange lever to the left.

User Guide

Maintenance
3. Pull the drum cartridge cover down until it clicks into the open position.
4. Each of the four printheads has its own cleaning tool. Slowly pull the printhead lens cleaner out until
the three dots are visible.
Note: The printhead lens cleaner does not detach from the printer.
5. Slowly push the printhead lens cleaner back into the printhead until it stops.
6. Repeat Steps 4 and 5 for each printhead.

7. Close the drum cartridge cover.

User Guide

Maintenance
8. Turn the orange lever to the right to return it to the locked position.
9. Close the printer front cover.
Cleaning the Feed Rollers

Periodically inspect the feed rollers in each of the installed trays, and clean them if paper dust or other
residue is visible. Dirt on the feed rollers can cause paper jams or deteriorate print quality.
2. Tilt the tray upward, and pull to remove it.
Note: Trays 4 and 5 in the 2500-sheet feeder cannot be removed.

User Guide

Maintenance
3. Locate the feed rollers in the tray.
4. Slide the feed roller cover toward the front of printer.
5. Turn each feed roller until the roller hook is visible.

6. Pull each feed roller hook out of the groove on the axle.
7. Slide the feed rollers to the front and remove them, one at a time.

User Guide

Maintenance
8. Wipe the rollers with a clean, lint-free cloth moistened with water.
9. Align the hole of the first feed roller with the axle.
10. Slide the feed roller along the axle until the protrusions fit completely into the slots, and the roller
hook reseats into the groove.
11. Install the second and third feed rollers using a similar method.
12. Slide the feed roller cover back into the printer.

User Guide

Maintenance
13. Reinsert the tray at an angle.
14. Slide the tray back into the printer.
15. Repeat for all of the installed trays.

User Guide

Maintenance
Routine Maintenance

 Replacing Staple Cartridges ......................................................................................................................................... 84
 Emptying the Hole Punch Waste Container .......................................................................................................... 91
For information on ordering supplies, see Ordering Supplies on page 95.
Replacing Staple Cartridges

A message appears on the control panel when a staple cartridge is empty.
Replacing Staples in the Booklet Maker of the Advanced Finisher
WARNING: Do not perform this procedure while the printer is printing.
1. Open the finisher side cover.
2. If the staple cartridges are not visible, grip the vertical panels at the left and right of the opening and
slide them to the center.

User Guide

Maintenance
3. Hold the tabs on both sides of the staple cartridge and pull the cartridge out of the finisher.
4. Hold the tabs on both sides of the new staple cartridge and insert it into the original position in
the finisher.
Note: If you have trouble inserting the cartridge, ensure that the staples are positioned correctly in
the cartridge.
Note: The Booklet Maker uses two staple cartridges. Booklet stapling requires that both staple
cartridges contain staples.
5. Repeat the procedure for the other staple cartridge.
6. Close the finisher side cover.
Replacing Staples in the Main Stapler of the Professional Finisher

1. Open the finisher front door.

User Guide

Maintenance
2. Hold the stapler assembly by the orange lever R1 and push it to the right.
3. Grip the staple cartridge by the orange handle and pull it firmly toward you to remove it. Check
inside the finisher for any loose staples and remove them.
4. Pinch both sides of the staple pack (1) and remove the staple pack from the cartridge (2).
5. Insert the front side of the new staple pack into the staple cartridge (1), then push the rear side into
the cartridge (2).

User Guide

Maintenance
6. Grip the staple cartridge by the orange handle and insert it into the stapler assembly. Push it in until
it clicks.
7. Close the finisher front door.
Replacing Staples in the Booklet Maker of the Professional Finisher

2. While squeezing the orange levers R2 and R3 together (1), pull the stapler assembly out of the
finisher until it stops (2).
Note: The stapler assembly does not detach from the finisher.

User Guide

Maintenance
3. Grip the orange tabs on both sides of the staple cartridge.
4. While gripping the orange tabs of the staple cartridge, rotate it in the direction shown.
5. Lift the staple cartridge out of the stapler unit.
6. Push the new staple cartridge into the stapler unit until it clicks.

User Guide

Maintenance
7. If you find no jammed staples, repeat the preceding steps for the other staple cartridge.
8. Push the stapler assembly until it clicks into its original position.
Replacing Staples in the Main Stapler of the Advanced Finisher

2. Reach into the finisher cabinet and pull the stapler toward you until it stops.
3. Push the stapler assembly to the right as shown.

User Guide

Maintenance
5. Pinch both sides of the staple pack (1) and remove the staple pack from the cartridge (2).
6. Insert the front side of the new staple pack into the staple cartridge (1), then push the rear side into
the cartridge (2).
it clicks.

User Guide

Maintenance
Emptying the Hole Punch Waste Container

A message appears on the control panel when the hole punch waste container is full.
Emptying the Hole Punch Waste Container in the Professional Finisher
2. Pull out the waste container at R4.
3. Empty the container.

User Guide

Maintenance
4. Insert the container all the way into the finisher.
Emptying the Hole Punch Waste Container in the Advanced Finisher
1. Lift the finisher transport top cover, then open the front transport cover.
2. Pull out the hole punch waste container.

User Guide

Maintenance
3. Empty the container.
4. Insert the container all the way into the finisher.
5. Close the finisher front transport cover, then close the top cover.

User Guide

Maintenance
Billing and Usage Information

Billing and printer usage information appears on the Billing Meters information screen. The impression
counts shown are used for billing.
To view Billing and Usage information:

2. To view basic impression counts on the Information tab, touch Billing Meters.
 Color Impressions: Total number of pages printed that specify color.
 Black Impressions: Total number of pages printed with no color specified.
 Total Impressions: Total number of color impressions plus black impressions.
3. To view impression counts for large paper, scroll to the next screen.
 Color Large Impressions: Number of large pages printed that specify color.
 Black Large Impressions: Number of large pages printed with no color specified.
 Total Large Impressions: Total number of large color impressions plus black impressions.
Note: A page is one side of a sheet of paper that can be printed on one or two sides. A sheet printed
on two sides counts as two impressions.
4. To view detailed usage information, touch Usage Counters.

5. Touch one of the following:
 Print allows you to print Billing Meters or Supplies Usage pages.
 Back returns to the Billing Meters screen.
 Home returns to the main screen.

User Guide

Maintenance
Ordering Supplies

 Locating the Serial Number ......................................................................................................................................... 95
 Consumables ..................................................................................................................................................................... 95
 Routine Maintenance Items ........................................................................................................................................ 95
 Customer Replaceable Units........................................................................................................................................ 96
 Other Supplies ................................................................................................................................................................... 96
 When to Order Supplies ................................................................................................................................................. 96
 Viewing Printer Supply Status ..................................................................................................................................... 97
 Recycling Supplies............................................................................................................................................................ 97
Locating the Serial Number

You need the printer serial number to order supplies or to contact Xerox for assistance. The serial number
is on the left front side of the printer, behind Left Side Door A. You can also view the serial number on the
control panel.
To view the serial number on the control panel:

The General tab displays the model, serial number, version, and activation date.
Consumables
Consumables are printer supplies that get depleted during the operation of the printer. Consumable
supplies for this printer are the Genuine Xerox® Toner Cartridges in Cyan, Magenta, Yellow, and Black.
Note: Each consumable includes installation instructions.
CAUTION: Use of toner other than Genuine Xerox® Toner can affect print quality and printer
reliability. It is the only toner designed and manufactured under strict quality controls by Xerox for
specific use with this printer.

User Guide

Maintenance
Routine Maintenance Items

Routine maintenance items are printer parts that have a limited life and require periodic replacement.
Replacements can be parts or kits. Routine maintenance items are typically customer replaceable.
Routine maintenance items for this printer include the following:

 Imaging Units (Cyan, Magenta, Yellow, and Black)
 Belt Cleaner
 Suction Filter
 Waste Cartridge
Note: Each routine maintenance item includes installation instructions.
Customer Replaceable Units

Customer replaceable units (CRUs) are printer parts that can be replaced without need for technical
service intervention. These parts have longer rated lives than routine maintenance items.
Customer Replaceable Units for this printer include the following:

 110 V Fuser for the Phaser 7800 Color Printer
 220 V Fuser for the Phaser 7800 Color Printer
 Feed Roller Kit
 Transfer Roller
Note: Each customer replaceable unit includes installation instructions.
Other Supplies
Other supplies are items required for options on certain printer configurations or accessories but are not
required for daily use.
Other supplies for this printer include the following:

 Staple Refills for the Advanced Finisher and Professional Finisher
 Staple Cartridge for the Advanced Finisher and Professional Finisher
 Staple Cartridge for the Advanced Finisher Booklet Maker
 Staple Cartridge for the Professional Finisher Booklet Maker

User Guide

Maintenance
When to Order Supplies

A warning appears on the control panel when supplies near their replacement time. Verify that you
have replacements on hand. It is important to order these items when the messages first appear to
avoid interruptions to your printing. An error message appears on the control panel when supplies must
be replaced.
Order supplies from your local reseller or go to www.xerox.com/office/7800supplies.
CAUTION: Use of non-Xerox® supplies is not recommended. The Xerox® Warranty, Service
Agreement, and Total Satisfaction Guarantee do not cover damage, malfunction, or degradation of
performance caused by use of non-Xerox® supplies, or the use of Xerox® supplies not specified for this
printer. The Total Satisfaction Guarantee is available in the United States and Canada. Coverage
could vary outside these areas. Please contact your Xerox representative for details.
Viewing Printer Supply Status

You can check the status of printer supplies at any time.
1. To view basic information about toner cartridges, do one of the following:
 At the control panel, touch Printer, then touch the Supplies tab.
 Touch one of the C, M, Y, K icons in the lower right of the main screen.
2. To view details about a specific cartridge, including the part number for reordering, touch C, M, Y,
or K.
3. To return to the Supplies tab, touch Close.
4. To view more details, touch Other Supplies. Scroll through the list, then select one of the following:
 Fuser
 Belt Cleaner
 Transfer Roller
 Waste Cartridge
 Imaging Units
 Transfer Belt
 Suction Filter
 Feed Rollers
 Staple Cartridge
5. To return to the Other Supplies screen, touch the Back Arrow.
6. To print the Supplies Usage page, touch the Print icon, then touch Supplies Usage.
Recycling Supplies
For information on Xerox® supplies recycling programs, go to www.xerox.com/gwa.
Supplies include a prepaid return label. Please use it to return used components in their original boxes
for recycling.

User Guide

Maintenance
Moving the Printer

 Always use at least three people to lift the printer.
 Always turn off the printer and wait for the printer to shut down.
 Disconnect the power cord from the back of the printer.
 When lifting the printer, grasp the areas as shown.
 Keep the printer level to avoid toner spillage.
Note: When moving the printer over a long distance, remove the imaging units and toner cartridges
to prevent toner from spilling. Pack the printer inside a box. For a repacking kit and instructions, go
to www.xerox.com/office/7800support.
CAUTION: Failure to repackage the printer properly for shipment can result in damage not covered by
the Xerox® Warranty, Service Agreement, or Total Satisfaction Guarantee. The Xerox ® Warranty,
Service Agreement, or Total Satisfaction Guarantee do not cover damage to the printer caused by
improper moving. The Xerox® Total Satisfaction Guarantee is available in the United States and
Canada. Coverage could vary outside these areas. Please contact your Xerox representative for details.

User Guide

Troubleshooting 7
 General Troubleshooting.............................................................................................................................................100
 Jams ....................................................................................................................................................................................104
 Print-Quality Problems .................................................................................................................................................146
 Getting Help .....................................................................................................................................................................152

User Guide

Troubleshooting
General Troubleshooting

 Printer Does Not Turn On ............................................................................................................................................100
 Printer Resets or Turns Off Frequently ...................................................................................................................101
 Printing Takes Too Long ..............................................................................................................................................101
 Document Prints From Wrong Tray ........................................................................................................................101
 Document Fails to Print ...............................................................................................................................................102
 Printer is Making Unusual Noises.............................................................................................................................102
 Automatic 2-Sided Printing Problems ....................................................................................................................102
 Date and Time Are Incorrect .....................................................................................................................................103
This section contains procedures to help you locate and resolve problems. Resolve some problems by
simply restarting the printer.
Printer Does Not Turn On

Probable Causes Solutions
One of the power switches is not turned on. Turn off both of the power switches. The Main Power switch is
behind the front door and the Secondary Power switch is on the top
of the printer. Wait two minutes, then turn on both of the switches.
For details, see Turning the Printer On and Off on page 28.
The power cord is not correctly plugged into Turn off the printer power switch, and plug the power cord securely
the outlet. into the outlet. For details, see Turning the Printer On and Off on
page 28.
Something is wrong with the outlet connected  Plug another electrical appliance into the outlet and see if it
to the printer. operates properly.
 Try a different outlet.
The printer is connected to an outlet with a Use a power source with the specifications listed in the Electrical
voltage or frequency that does not match the Specifications on page 166.
printer specifications.
CAUTION: Plug the three-wire cord with grounding prong directly into a grounded AC outlet.

User Guide

Troubleshooting
Printer Resets or Turns Off Frequently

The power cord is not correctly plugged into Turn off the printer, confirm that the power cord is correctly plugged
the outlet. into the printer and the outlet, then turn on the printer. For details,
see Turning the Printer On and Off on page 28.
The printer is plugged into an Uninterruptible Only use an extension cord designed to handle the electrical current
Power Supply (UPS), extension cord, or capacity of the printer.
power strip.
A network configuration problem exists. Unplug the network cable. If the problem is resolved, contact your
network administrator to reconfigure your network installation.
A system error occurred. Contact your Xerox representative with the error code and message.
Check the control panel fault history. For details, see Viewing Error
Messages on the Control Panel on page 152.
Printing Takes Too Long

The printer is set to a slower printing mode, It takes more time to print on certain types of special media. Make
for example, for printing on heavyweight sure that the paper type is set properly in the driver and at the
paper or transparencies. printer control panel.
The printer is in Energy Saver mode. Wait. It takes time for printing to start when the printer is coming
out of Energy Saver mode.
The way the printer was installed on the Determine if a print spooler or a computer sharing the printer is
network could be an issue. buffering all print jobs and then spooling them to the printer.
Spooling can slow print speeds. To test the speed of the printer, print
some Information pages such as the Office Demo Page. If the page
does not print at the rated speed of the printer, you could have a
network or printer installation issue.
The job is complex. Wait. No action needed.
Document Prints From Wrong Tray

Application and print driver have conflicting 1. Check the tray selected in the print driver.
tray selections. 2. Go to the page setup or printer settings of the application from
which you are printing.
3. Set the paper source to match the tray selected in the print driver
or set the paper source to Automatically Select.
Note: To have the print driver select the tray, set the tray used as
the paper source to Auto Selection Enabled.

User Guide

Troubleshooting
Document Fails to Print

Selected tray has wrong paper size loaded. To view the Job Status for a failed print on the touch screen:
2. Find the failed print job in the list.
3. Note the status of the failed print job, such as Held:
Resources Required.
4. For details, touch the print job, then touch Job Details.
5. Note the Tray number listed under Resources and the status of
the selected tray.
6. Load the correct size paper in the tray or select another tray.
Selected paper type or color is not available. To view the Job Status for a failed print on the touch screen:
2. Find the failed print job in the list.
3. Note the status of the failed print job, such as Held: Resources
Required.
4. For details, touch the print job, then touch Job Details.
5. Note the Tray number listed under Resources and the status of
the selected tray.
6. Load the correct paper type or color in the tray, or select
another tray.
Application and print driver have conflicting For details, see Document Prints from Wrong Tray on page 101.
tray selections.
Printer is Making Unusual Noises

One of the trays is not installed correctly. Open and close the tray from which you are printing.
There is an obstruction or debris inside Turn off the printer and remove the obstruction or debris. If you
®
the printer. cannot remove it, contact your Xerox service representative.

User Guide

Troubleshooting
Automatic 2-Sided Printing Problems

Unsupported or incorrect paper. Ensure that you are using the correct paper. For details, see Supported Paper
SIzes and Weights for Automatic 2-Sided Printing on page 40. Envelopes,
labels, transparencies, and paper heavier than 220 g/m² cannot be used for
2-sided printing.
Incorrect setting.  In the print driver Properties, select 2-Sided Print on the Paper/Output tab.
 Check the settings at the printer control panel: Touch Printer > Tools >
Setup > Output Settings > 2-Sided Printing.
Date and Time Are Incorrect

The date and time are set automatically when the printer is connected to a network that has a Network
Time Protocol (NTP) server. NTP is used to synchronize the internal clocks of computers over a network
connection at system startup and every subsequent 24-hour period thereafter. This feature ensures that
the internal clock of the printer stays synchronized with the NTP server you specify.

The Date and Time Setup is set to Change the Date and Time to Automatic by enabling NTP. Enable NTP using
Manual (NTP Disabled). CentreWare Internet Services:
1. At your computer, open a Web browser, type the IP address of the printer in
the address field, then press Enter or Return.
Note: If you do not know the IP address of your printer,

see Finding the IP Address of Your Printer on page 24.
2. Click the Properties tab.
3. In the navigation pane, click the arrow to the left of General Setup.
4. From the expanded General Setup menu, select Date and Time.
5. In the Date and Time page, click the arrow at the right of the Date and Time
Setup box.
6. Select Automatic using NTP.
7. In the NTP Server Settings, enter the IP address for the NTP server.
8. Click Apply.
The time zone, date, or time is Set the time zone, date, and time manually:
set incorrectly. 1. At the control panel, touch Printer.
3. Touch General Settings > Date/Time.
4. Change information as needed:
a. Touch Time Zone, then use the Up and Down Arrows to select your
geographic region and time zone, then touch OK.
b. Touch Date, then use the Left and Right Arrows to select the year,
month, and day, then touch OK.
c. Touch Time, then touch Hour or Minutes. Use the keypad to enter the
numbers, touch AM or PM, then touch OK.

User Guide

Troubleshooting
Jams

 Clearing Paper Jams......................................................................................................................................................105
 Clearing Jams in the Advanced Finisher................................................................................................................121
 Clearing Jams in the Professional Finisher ...........................................................................................................123
 Minimizing Paper Jams ................................................................................................................................................133
 Troubleshooting Paper Jams .....................................................................................................................................135
 Clearing Staple Jams ....................................................................................................................................................137

User Guide

Troubleshooting
Clearing Paper Jams

 Clearing Jams at Tray 1 ...............................................................................................................................................105
 Clearing Jams at Tray 2 ...............................................................................................................................................107
 Clearing Jams at Trays 3–5 of the 1500-Sheet Feeder ...................................................................................109
 Clearing Jams at Trays 3–4 of the 2500-Sheet Feeder ...................................................................................111
 Clearing Jams at Tray 5 of the 2500-Sheet Feeder ..........................................................................................112
 Clearing Jams at Left Side Door A ...........................................................................................................................114
 Clearing Jams in the Duplex Unit at Left Side Door B .....................................................................................116
 Clearing Jams in the Duplex Unit at Left Side Doors A and B ......................................................................117
 Clearing a Paper Size or Type Jam in Tray 1 .......................................................................................................119
CAUTION: To avoid damage, always remove jammed paper carefully without tearing it. Try to
remove the paper in the same direction it normally moves through the printer. Even a small piece of
paper left in the printer can cause a jam. Do not reload paper that has jammed.
Notes:
 Green handles and knobs provide access for clearing jams.
 To clear jams, watch the video and follow the instructions on the control panel.
Clearing Jams at Tray 1

1. Remove any paper from Tray 1.

User Guide

Troubleshooting
2. If you did not find jammed paper, push up the latch on the left side of the printer to open Left Side
Door A.
3. Remove any remaining paper jammed in Tray 1.
4. Close Left Side Door A.

User Guide

Troubleshooting
5. Replace the paper in the tray.

Note: Do not load paper above the maximum fill line. Overfilling can cause paper jams.
Clearing Jams at Tray 2

1. Open Left Side Door A.
2. Remove the jammed paper.

User Guide

Troubleshooting
4. Pull Tray 2 out until it stops.
5. Remove any crumpled paper from the tray.

User Guide

Troubleshooting
6. Verify that the paper is loaded correctly in the tray and that the guides are pressed firmly against
the paper.
Note: For a Paper Size Jam message, remove the paper to adjust the paper guides. For details, see
Paper Misfeeds and Paper Size Jams on page 135.
7. Push the tray completely back into the printer.
Clearing Jams at Trays 3–5 of the 1500-Sheet Feeder

1. Open Left Side Door C.

User Guide

Troubleshooting
3. Close Left Side Door C.
4. Pull out the tray specified on the control panel.

User Guide

Troubleshooting
5. Remove any crumpled paper from the tray.
6. Verify that the paper is loaded correctly in the tray and that the guides are pressed firmly against
the paper.
Note: For a Paper Size Jam message, remove the paper to adjust the paper guides. For details, see
Paper Misfeeds and Paper Size Jams on page 135.

User Guide

Troubleshooting
Clearing Jams at Trays 3–4 of the 2500-Sheet Feeder

For details on clearing jams at Trays 3-4, see Clearing Jams at Trays 3-5 of the 1500 Sheet Feeder on
page 109.
Clearing Jams at Tray 5 of the 2500-Sheet Feeder

1. Open Left Side Door C.
3. Close Left Side Door C.

User Guide

Troubleshooting
5. Remove any paper from under the transport cover.
6. Remove any crumpled paper from the tray and torn paper from the paper path above the tray.

User Guide

Troubleshooting
Clearing Jams at Left Side Door A

3. Open the fuser by pulling out the green handle.
WARNING: The area around the fuser can be hot. Use caution to avoid injury.

User Guide

Troubleshooting
5. Close the fuser by pushing in the green handle until it stops.
CAUTION: To avoid damage to the printer, verify that the fuser is closed before proceeding.

User Guide

Troubleshooting
Clearing Jams in the Duplex Unit at Left Side Door B

1. Open Tray 1.
2. Open Left Side Door B.

User Guide

Troubleshooting
4. Close Left Side Door B.
Clearing Jams in the Duplex Unit at Left Side Doors A and B


User Guide

Troubleshooting
4. Open Left Side Door B.
6. Close Left Side Door B.

User Guide

Troubleshooting
Clearing a Paper Size or Type Jam in Tray 1

1. Remove any paper from Tray 1.


User Guide

Troubleshooting
5. Replace the paper in the tray specified on the control panel with the specified paper size and type.

User Guide

Troubleshooting
Clearing Jams in the Advanced Finisher

 Clearing Jams Under the Advanced Finisher Top Cover .................................................................................121
 Clearing Jams in the Advanced Finisher Transport ...........................................................................................122
Clearing Jams Under the Advanced Finisher Top Cover

1. Pull up the lever on the top cover.
2. Open the top cover by rotating it to the left.

User Guide

Troubleshooting

Note: If the paper is torn, remove all torn pieces from the finisher.
4. Close the top cover of the finisher.
Clearing Jams in the Advanced Finisher Transport

1. Lift the handle of the center tray straight up to open the transport cover.

3. Close the transport cover.

User Guide

Troubleshooting
Clearing Jams in the Professional Finisher

 Clearing Jams in the Center Tray .............................................................................................................................123
 Clearing Jams in the Professional Finisher Transport ......................................................................................124
 Clearing Jams at 2a in the Finisher .........................................................................................................................125
 Clearing Jams at 2b in the Finisher .........................................................................................................................126
 Clearing Jams at 3 in the Finisher............................................................................................................................128
 Clearing Jams at 4a in the Finisher .........................................................................................................................129
 Clearing Jams at 4b in the Finisher .........................................................................................................................130
 Clearing Jams at 5 in the Finisher............................................................................................................................131
 Clearing Jams in the Booklet Tray ...........................................................................................................................132
Clearing Jams in the Center Tray

1. If the paper is jammed at the exit to the center output tray, pull the paper in the direction shown.
2. Open, then close, the finisher transport cover.

User Guide

Troubleshooting
Clearing Jams in the Professional Finisher Transport

1. Open the finisher transport cover.
If no paper is visible, turn green knob 1 in the direction shown and carefully pull out the
jammed paper.
3. Close the transport cover.

User Guide

Troubleshooting
Clearing Jams at 2a in the Finisher

1. If the paper is visible at the output tray exit, remove the paper by pulling it in the direction shown.
2. Open the front door of the finisher.
3. Move green lever 2a to the right.

User Guide

Troubleshooting
5. To release paper that is inaccessible, or if the control panel displays a message to do so, turn knob 2c
in the direction shown.
6. Carefully remove the paper.

7. Push lever 2a to its original position until it clicks in place.

Clearing Jams at 2b in the Finisher


User Guide

Troubleshooting
2. Move green lever 2b to the right.

4. To release paper that is inaccessible, or if the control panel displays a message to do so, turn knob 2c
in the direction shown.

6. Return lever 2b to its original position.


User Guide

Troubleshooting
Clearing Jams at 3 in the Finisher

2. Pull down green lever 3.

4. Return lever 3 to its original position.


User Guide

Troubleshooting
Clearing Jams at 4a in the Finisher

2. Using the green handle, pull out unit 4 until it stops.
3. Turn green knob 4a in the direction shown to release the jammed paper.

5. Return unit 4 to its original position.


User Guide

Troubleshooting
Clearing Jams at 4b in the Finisher

2. Move green lever 4b to the left.
3. If paper is visible, remove the jammed paper by pulling in the direction shown.
4. Using the green handle, pull out unit 4 until it stops.

User Guide

Troubleshooting
6. Carefully remove the paper from the upper left side and from inside the unit.
7. Return unit 4 to its original position.

8. Return lever 4b to its original position.

User Guide

Troubleshooting
Clearing Jams at 5 in the Finisher

1. Open finisher exit door 5 by lifting upward at the green label 5.
2. To remove the paper, pull it in the direction shown.

3. Return exit door 5 to its original position.

User Guide

Troubleshooting
Clearing Jams in the Booklet Tray

3. To remove the paper, pull it in the direction shown.


User Guide

Troubleshooting
Minimizing Paper Jams

The printer is designed to function with minimal paper jams using Xerox® supported paper. Other paper
types can cause jams. If supported paper is jamming frequently in one area, clean that area of the
paper path.
The following can cause paper jams:

 Selecting the incorrect paper type in the print driver.
 Using damaged paper.
 Using unsupported paper.
 Loading paper incorrectly.
 Overfilling the tray.
 Adjusting the paper guides improperly.
Most jams can be prevented by following a simple set of rules:

 Use only supported paper. For details, see Supported Paper on page 36.
 Follow proper paper handling and loading techniques.
 Always use clean, undamaged paper.
 Avoid paper that is curled, torn, moist, creased, or folded.
 To separate the sheets before loading into the tray, fan the paper.
 Observe the paper tray fill line; never overfill the tray.
 Adjust the paper guides in all trays after inserting the paper. A guide that is not properly adjusted
can cause poor print quality, misfeeds, skewed prints, and printer damage.
 After loading the trays, select the correct paper type and size on the control panel.
 When printing, select the correct type and size in the print driver.
 Store paper in a dry location.
 Use only Xerox® paper and transparencies designed for the printer.
Avoid the following:

 Polyester coated paper that is specially designed for inkjet printers.
 Paper that is folded, wrinkled, or excessively curled.
 Loading more than one type, size, or weight of paper in a tray at the same time.
 Overfilling the trays.
 Allowing the output tray to overfill.
For a detailed list of supported paper, go to www.xerox.com/paper.

User Guide

Troubleshooting
Troubleshooting Paper Jams

 Multiple Sheets Pulled Together ..............................................................................................................................135
 Paper Misfeeds and Paper Size Jams .....................................................................................................................135
 Label and Envelope Misfeeds ....................................................................................................................................136
 Paper Jam Message Stays On ...................................................................................................................................136
 Jams During Automatic 2-Sided Printing ..............................................................................................................136
Multiple Sheets Pulled Together

The paper tray is too full. Remove some of the paper. Do not load paper past the fill line.
The edges of the paper are not even. Remove the paper, align the edges, and then reload it.
The paper is moist from humidity. Remove the paper from the tray, and replace it with new dry paper.
Too much static electricity is present.  Try a new ream of paper.
 Do not fan transparencies before loading in tray.
The feed rollers are worn. Replace the feed rollers. For details, see Customer Replaceable Units on
page 96.
®
Using unsupported paper. Use only Xerox -approved paper. For details, see Supported Paper on
page 36.
Humidity is too high for coated paper. Feed paper one sheet at a time.
Paper Misfeeds and Paper Size Jams

The paper is not correctly positioned in the tray.  Remove the misfed paper and reposition it properly in the tray.
 Adjust the paper guides in the tray to match the size of the paper.
The paper tray is too full. Remove some of the paper. Do not load paper past the fill line.
The paper guides are not correctly adjusted to 1. Remove the paper.
the paper size. 2. Adjust the paper guides in the tray to match the size of the paper.
3. Replace the paper.
The feed rollers are worn. Replace the feed rollers. For details, see Customer Replaceable
Units on page 96.
The tray contains warped or wrinkled paper. Remove the paper, smooth it out, and reload it. If it still misfeeds,
do not use that paper.
The paper is moist from humidity. Remove the moist paper and replace it with new, dry paper.
®
Use paper of the correct size, thickness, and type. Use only Xerox approved paper. For details, see Supported Paper
on page 36.

User Guide

Troubleshooting
Label and Envelope Misfeeds

The label sheet is facing the wrong way in the tray. Load label sheets according to the instructions from
the manufacturer.
 Load labels face down in Tray 1.
 Load labels face up in Tray 2.
Envelopes are loaded incorrectly in Tray 1.  Load envelopes in Tray 1 with the flaps closed, flap-side up,
and the long edge leading into the printer.
 Load C4 and custom-size envelopes longer than 320 mm
(12.6 in.) with the print side down, flaps closed, flap-side up
and leading into the printer.
Envelopes are loaded in the wrong tray. Always use Tray 1 to print envelopes.
The feed rollers are worn. Replace the feed rollers. For details, see Customer Replaceable
Units on page 96.
Paper Jam Message Stays On

Some paper remains jammed in the printer. Recheck the media path and make sure that you have removed all of
the jammed paper.
One of the printer doors is open. Check the doors on the printer. Close any door that is open.
Note: Check for, and remove, torn pieces of paper in the paper path.
Jams During Automatic 2-Sided Printing

Use paper of the correct size, thickness,  Use paper of the correct size, thickness, and type. For details, see
and type. Supported Paper SIzes and Weights for Automatic 2-Sided
Printing on page 40.
 Do not use transparencies, envelopes, labels, reloaded paper, or
paper heavier than 220 g/m² for automatic 2-sided printing.
Paper is loaded in the wrong tray. The paper must be loaded in the correct tray. For details, see
Supported Paper on page 36.
Tray is loaded with mixed paper. Load the tray with only one type and size of paper.

User Guide

Troubleshooting
Clearing Staple Jams

 Clearing Main Staple Jams in the Professional Finisher ..................................................................................137
 Clearing Booklet Staple Jams in the Professional Finisher .............................................................................139
 Clearing Staple Jams in the Advanced Finisher..................................................................................................141
 Clearing Booklet Staple Jams in the Advanced Finisher .................................................................................143
Clearing Main Staple Jams in the Professional Finisher
2. Hold the stapler assembly by the orange lever R1 and push it to the right.

User Guide

Troubleshooting
4. Pull the staple cartridge clamp firmly in the direction shown to open it.
5. Remove the jammed staples by pulling them in the direction shown.

WARNING: The points of the jammed staples are sharp. Remove the jammed staples carefully.
6. Push the clamp in the direction shown until it snaps into the locked position.

User Guide

Troubleshooting
it clicks.
Clearing Booklet Staple Jams in the Professional Finisher

The stapler in the booklet maker uses two staple cartridges labeled R2 and R3. Booklet stapling requires
that both staple cartridges be free of jammed staples.
2. While squeezing the orange levers R2 and R3 together (1), pull the stapler assembly out of the
finisher until it stops (2).
Note: The stapler assembly does not detach from the finisher.

User Guide

Troubleshooting
3. Grip the orange tabs on both sides of the staple cartridge.
4. While gripping the orange tabs of the staple cartridge, rotate it in the direction shown.
5. Lift the staple cartridge out of the stapler unit.


User Guide

Troubleshooting
7. Push the new staple cartridge into the stapler unit until it clicks.
8. If you find no jammed staples, repeat the preceding steps for the other staple cartridge.
9. Return the staple cartridge assembly to its original position.
Clearing Staple Jams in the Advanced Finisher
1234

User Guide

Troubleshooting
2. Reach into the finisher cabinet and pull the stapler toward you until it stops.
3. Push the stapler assembly to the right as shown.
4. Grip the staple cartridge by the orange handle and pull it firmly toward you to remove it.
5. Check inside the finisher for any loose staples and remove them.
6. Pull the staple cartridge clamp firmly in the direction shown to open it.


User Guide

Troubleshooting
8. Push the clamp in the direction shown until it snaps into the locked position.
it clicks.
Clearing Booklet Staple Jams in the Advanced Finisher
1. Open the finisher side cover.

User Guide

Troubleshooting
2. If the staple cartridges are not visible, grip the vertical panels at the left and right of the opening and
slide them to the center.
3. Hold the tabs on both sides of the staple cartridge and pull the cartridge out of the finisher.

User Guide

Troubleshooting
5. Hold the tabs on both sides of the staple cartridge and insert it into the original position in
the finisher.
Note: If you have trouble inserting the cartridge, ensure that the staples are positioned correctly in
the cartridge.
Note: The Booklet Maker uses two staple cartridges. Booklet stapling requires that both staple
cartridges contain staples.
6. Starting at Step 2, repeat the procedure for the other staple cartridge.
7. Close the finisher side cover.

User Guide

Troubleshooting
Print-Quality Problems

 Controlling Print Quality ..............................................................................................................................................146
 Solving Print-Quality Problems..................................................................................................................................147
Your printer is designed to produce consistently high-quality prints. If you observe print-quality
problems, use the information in this section to troubleshoot the problem. For more information, go
to www.xerox.com/office/7800support.
CAUTION: The Xerox® Warranty, Service Agreement, or Xerox® Total Satisfaction Guarantee does
not cover damage caused by using unsupported paper or specialty media. The Xerox® Total
Satisfaction Guarantee is available in the United States and Canada. Coverage could vary outside
these areas. Please contact your local representative for details.
Notes:
 To ensure consistent print quality, the toner cartridges and imaging units for many models of
equipment are designed to cease functioning at a predetermined point.
 Grayscale images printed with the composite black setting increment the color pages counter,
because color consumables are used. Composite black is the default setting on most printers.
Controlling Print Quality

Various factors can affect the quality of the output of your printer. For consistent and optimum print
quality, use paper designed for your printer, and correctly set the Print-Quality Mode and Color
Adjustments. Follow the guidelines in this section to maintain optimum print quality from your printer.
Temperature and humidity affect the quality of the printed output. The guaranteed range for optimal
print quality is: 15–28ºC (59–82ºF) and 20–70% relative humidity.

User Guide

Troubleshooting
Paper and Media

Your printer is designed to use various paper and other media types. Follow the guidelines in this section
for the best print quality and to avoid jams:
 Use only Xerox® approved paper. For details, see Supported Paper on page 36.
 Use only dry, undamaged paper.
CAUTION: Some paper and other media types can cause poor output quality, increased paper jams,
or damage your printer. Do not use the following:
 Rough or porous paper
 Inkjet paper
 Non-laser glossy or coated paper
 Paper that has been photocopied
 Paper that has been folded or wrinkled
 Paper with cutouts or perforations
 Stapled paper
 Envelopes with windows, metal clasps, side seams, or adhesives with release strips
 Padded envelopes
 Plastic media
 Ensure the paper type selected in your print driver matches the paper type on which you are printing.
 If you have the same size paper loaded in more than one tray, ensure that the proper tray is selected
in the print driver.
 Store your paper and other media properly for optimum print quality. For details, see Paper Storage
Guidelines on page 37.
Print-Quality Modes
Select the correct print-quality setting for your print job from the print driver. For instructions on setting
the print quality, see Selecting Printing Options on page 59. To control the print quality:
 Ensure that the print quality is set to the correct mode. For example, if the image does not appear as
vivid and sharp as you expect, set the print quality to Photo. The default setting is Standard.
 Use the print-quality settings in the print driver to control print quality. If the print quality is not
suitable, adjust the print-quality setting to an higher level.
 Use only Xerox® approved paper. For details, see Supported Paper on page 36.

User Guide

Troubleshooting
Solving Print-Quality Problems

Use the following table to find solutions to print-quality problems.
Print-Quality Problems and Solutions
Problem Solution
Smears, Smudges, and Streaks Run the Fuser Cleaning procedure. At the control panel, touch Printer >
Dark or light marks appear on your Tools > Troubleshooting > Resolve Problems > Smears, Smudges, and
output. Streaks > Start Cleaning. Several blank pages feed through the printer to
remove toner accumulated on the fuser.
If the problem persists, print the test pages to help determine which
component is causing the image-quality problem.
 If the defect occurs in one color only, replace the corresponding
imaging unit.
 If the defect occurs in all colors and is visible on all the test pages, replace
the fuser.
Repeating Spots or Lines 1. To identify the part of the printer that is causing the problem, print the
Spot or lines appear at regular intervals Repeating Defects page. At the control panel, touch Printer > Tools >
on the prints. Troubleshooting > Resolve Problems > Repeating Spots or Lines >
Print.
2. To identify the part responsible for the repeating spots or lines, follow
the instructions on the Repeating Defects page.
3. To correct the problem, replace the printer part identified on the
Repeating Defects page.
Note: To view a video on resolving this problem, touch Printer >

Tools > Troubleshooting > Resolve Problems. Then select a
topic and touch the video icon in the top bar to view the video.
Colors Look Wrong 1. Verify that the printer is on a solid, level, and flat surface.
Colors are off or look drastically wrong. 2. Perform the Calibrate Color procedure. At the control panel, touch
Printer > Tools > Troubleshooting > Resolve Problems > Colors Look
Wrong > Calibrate Color, then follow the instructions.

User Guide

Troubleshooting
Problem Solution
Colors Too Light or Too Dark 1. Verify that the paper you are using is the correct type for the printer and
The print or color density is too light, is loaded properly. For information on supported paper types and
missing, or the background is foggy. weights, at the control panel, touch Printer > Print Reference Materials
> Paper Tips > Print to print the Paper Tips pages.
2. Verify that the paper loaded in the tray matches the paper type selected
at the control panel and in the print driver.
3. Print the Color Reference page. At the control panel, touch Printer > Print
Reference Material > Color Reference > Print.
If the Color Reference page looks correct, the printer is printing properly.
Your application or incorrect settings in the print driver can be causing
the print-quality problems.
4. If the Color Reference page did not print correctly, perform the Calibrate
Color procedure. At the control panel, touch Printer > Tools >
Troubleshooting > Resolve Problems > Colors Look Wrong > Calibrate
Color, then follow the instructions.
Note: To view a video on resolving this problem, touch Printer > Tools >
Troubleshooting > Resolve Problems. Then select a topic and touch
the video icon in the top bar to view the video.
Page Margins Are Inconsistent Use the image position tool to adjust the image position on the page. At the
The image is not centered on the page or control panel, touch Printer > Tools > Troubleshooting > Resolve Problems
the margins are not consistent. > Page Margins are Inconsistent > Image Position, then follow
the instructions.
Sides 1 and 2 Are Not Aligned 1. To check alignment, hold your print up to a strong light and look for the
The image is not centered on the page or shadow cast by Side 2.
the margins are not consistent. 2. Perform the Image Position procedure. At the control panel, touch
Printer > Tools > Troubleshooting > Resolve Problems > Sides 1 & 2 Are
Not Sufficiently Aligned.
3. Touch Image Position, then follow the instructions.

User Guide

Troubleshooting
Problem Solution
Vertical White Lines or Streaks - One Color 1. Print the test pages to identify the affected color.
Lines or streaks appear in one color of 2. To clean the LED window for the affected color, pull out the cleaning rod
your output. until it stops, then move it all the way in. Repeat three more times. Then
repeat this procedure for each affected color.
Notes:
 To print procedures on resolving print-quality problems, touch Printer >
Tools > Troubleshooting > Troubleshoot Print Quality > Print.
 To view a video on resolving this problem, touch Printer > Tools >
Troubleshooting > Resolve Problems. Then select a topic and touch the
video icon in the top bar to view the video.
Toner Missing or Easy to Rub Off 1. Verify that the paper you are using is the correct type for the printer and
Toner appears to be missing from the is loaded properly. For information on supported paper types and
print or is easy to rub off. weights, at the control panel, touch Printer > Print Reference Materials
> Paper Tips > Print to print the Paper Tips pages.
2. Perform the Calibrate Paper Type procedure. For details, see Optimizing
Printer Performance on page 29.
3. At the control panel, select a heavier paper.
Note: Papers from lightest to heaviest are:

 For uncoated paper: Plain, Lightweight Cardstock, Cardstock,
Heavyweight Cardstock, and Extra Heavyweight Cardstock.
 For coated paper: Lightweight Glossy Cardstock, Glossy Cardstock,
Heavyweight Glossy Cardstock, and Extra Heavyweight Glossy
Cardstock.

User Guide

Troubleshooting
Print-Quality Problems with Glossy Paper

If roller marks are visible on glossy paper, you can reduce roller marks by using a different glossy paper or
by lowering the fuser temperature. If you want to increase the amount of gloss on the print, use a
different glossy paper or increase the fuser temperature. However, increasing the fuser temperature can
also increase the visibility of roller marks.
You can adjust the default fuser temperature setting for each glossy paper type setting.
Adjusting the Fuser Temperature

1. Determine the current temperature setting:
a. To see the current temperature setting for each paper type, print the Printer Status page. At the
control panel, touch Printer.
b. Touch Tools > Service Tools > Setup.
c. Touch the Print icon and select Printer Status.
2. To adjust the fuser temperature, download a PostScript file to the printer:
a. Download the appropriate fuser adjustment PostScript snippet file from
www.xerox.com/office/7800drivers. There are several temperature adjustment files for each
paper type.
b. To send the file to your printer, use CentreWare Internet Services. At your computer, open a
Web browser, type the IP address of the printer in the address field, then press Enter or Return.
Note: If you do not know the IP address for your printer, see Finding the IP Address of Your Printer on
page 24.
c. In CentreWare Internet Services, click the Print tab.

d. Click Browse or Choose File, navigate to the temperature adjustment file, then click Open
or Choose.
e. Click Submit Job.
3. To confirm that the temperature setting changed, print the Printer Status page again.

User Guide

Troubleshooting
Getting Help

 Control Panel Messages ..............................................................................................................................................152
 Using the Integrated Troubleshooting Tools ......................................................................................................155
 More Information ..........................................................................................................................................................158
Xerox provides several automatic diagnostic utilities to help you maintain productivity and print quality.
Control Panel Messages

The printer control panel provides information and troubleshooting help. When a fault or warning
condition occurs, the control panel displays a message informing you of the problem. In many cases,
the control panel also displays an animated graphic showing the location of the problem, such as the
location of a paper jam. For many status and warning messages, the control panel Help provides
additional information.
Control Panel Help

To view additional information about items and selections that appear on the control panel, touch Help.
The Help button is labeled with a question mark symbol (?).
The control panel menu items also have associated help text that describes the menu item.

User Guide

Troubleshooting
Viewing Warning Messages on the Control Panel

When a warning condition occurs, a message appears on the control panel to inform you of the problem.
Warning messages inform you about printer conditions, such as low supplies or open doors, that require
your attention. If more than one warning condition occurs, only one is displayed on the control panel.
To view a list of current warning messages:

2. Touch Current Messages.
3. To return to the Troubleshooting screen, touch Back, or, to return to the main screen, touch Home.
Viewing Current Faults on the Control Panel

When a fault condition occurs, a message appears on the control panel to inform you of the problem.
Fault messages warn you about printer conditions that prevent the printer from printing or degrade
printing performance. If more than one fault occurs, only one is displayed on the control panel.
To view a list of the current faults on the control panel:

2. Touch Current Faults.
A list of the current faults appears on the screen.
3. To view fault details, touch a fault.
4. To close the screen, touch X.
Viewing the Fault History on the Control Panel

When faults occur, they are logged in to a fault history file by date, time, and fault code. Use this list to
identify trends and resolve problems.
To view the fault history:

2. Touch the Tools tab, then touch Troubleshooting.
3. Touch Fault History.
The screen displays the number, date, and time for each fault code.
4. To view fault details, touch a fault.

User Guide

Troubleshooting
Viewing Job Status on the Control Panel

To view active jobs on the control panel:
2. Touch the job you want to view.
The screen displays information about the job such as the owner, type, status, and time submitted.
To view personal and secure jobs on the control panel:

A list of assigned folders appears.
4. Do one of the following:
 Type the passcode assigned to the job, then touch OK. A list of the stored personal and secure
print jobs appears.
 Touch Skip Passcode and only show Personal Jobs. A list of your personal jobs appears.
The screen displays information about the job such as the owner, type, status, and time submitted
and completed.
To print the job, see Personal Print on page 73 or Secure Print on page 72.
To view saved jobs on the control panel:

A list of folders appears.
3. To view public saved jobs, touch Public.
A list of public saved jobs appears.
4. To view private saved jobs, touch the assigned private folder.
A list of private saved jobs appears.
and completed.
To print the job, see Saved Job on page 72.

User Guide

Troubleshooting
To view completed jobs on the control panel:

2. Touch Completed Jobs.
The Completed Jobs screen displays the last 50 completed jobs.
and completed.
4. To return to the Completed Jobs screen, touch Back, or to return to the main screen, touch Home.
Using the Integrated Troubleshooting Tools

You can use several integrated tools, such as Information Pages, CentreWare Internet Services, and Job
Tracker, to troubleshoot print quality and jam problems.
Printing Information Pages

3. To set the quantity, touch #.
4. To select the number of copies to print, touch + or -, or type a number using the keypad.
5. Touch OK.
6. To scroll through the list as needed, use the Up or Down Arrow, then touch the page you want
to print.
7. Touch Print.
Note: You can also print Information pages from CentreWare Internet Services.
Specifying the Source Tray for Printing Information Pages

2. Touch the Tools tab, then touch Tray Management > Information Pages Source.
3. Touch the specific tray you want the printer to use, or touch Automatic.
Note: Tray 2 is the default paper source when Automatic is selected for printing Information Pages.
If the tray is empty, the print request is held in the active job queue until paper is added or another
tray is selected.
4. To confirm the setting, touch OK.

5. To return to the Tools tab, touch Back, or, to return to the main screen touch Home.

User Guide

Troubleshooting
Printing the Configuration Report

3. Touch Configuration Report.
4. Touch Print.
Note: By default, the Configuration Report prints each time the printer is turned on. To turn off this
setting, select Printer > Tools > Setup > General Settings > Startup Page > Off.
Viewing Billing and Usage Information

2. On the Information tab, touch Billing Meters to see basic impression counts:
 Color impressions: Number of pages printed that specify color.
 Black impressions: Number of pages printed with no color specified.
 Total impressions: Total number of color impressions plus black impressions.
Note: A page is one side of a sheet of paper that can be printed on one or two sides. A sheet printed
on two sides counts as two impressions.
3. Touch Usage Counters to see detailed usage information.
Locating the Serial Number on the Control Panel

The General tab displays the model, serial number, version, and activation date.
Viewing Printer Supply Status

1. To view the Supplies tab, do one of the following:
 At the control panel, touch the Printer button, then touch the Supplies tab.
 Touch one of the C, M, Y, K icons in the lower right of the main screen.
2. To view details about a toner cartridge, including the part number for reordering, touch C, M, Y, or K.
3. Touch Close to return to the Supplies tab.
4. To view details about the fuser, waste cartridge, imaging units, maintenance kit, or staple cartridge,
touch Other Supplies. Use the Up or Down Arrow to scroll through the list, then select the details you
want to view.
5. Touch the Back arrow to return to the Other Supplies screen.
6. To print the Supplies Usage page, touch the Print icon, then touch Supplies Usage.

User Guide

Troubleshooting
PhaserSMART Technical Support

PhaserSMART is an automated, Internet-based system that uses your Web browser to send diagnostic
information from your printer to the Xerox® website. PhaserSMART examines the information, diagnoses
the problem, and proposes a solution.
To access PhaserSMART Technical Support:

1. Open your Web browser and go to www.phaserSMART.com.
2. Enter the IP address of your printer in the form fields.
3. Follow the onscreen instructions.
Note: If you do not know the IP address of your printer, see Finding the IP Address of Your Printer on
page 24.
To access PhaserSMART Technical Support from Job Tracker:

1. On the Device tab, click the PhaserSMART button at the bottom of the window.
To access PhaserSMART Technical Support from CentreWare Internet Services:

1. At your computer, open a Web browser, type the IP address of the printer in the address field, then
press Enter or Return.
2. On the Support tab, select the General tab.
3. Under Support Tools, click the PhaserSMART® Diagnostic Tool link.
CentreWare Internet Services

CentreWare Internet Services is the administration and configuration software installed on the
embedded Web server in the printer. It allows you to configure and administer the printer from a
Web browser.
CentreWare Internet Services requires:

 A TCP/IP connection between the printer and the network in Windows, Macintosh, UNIX, or
Linux environments.
 TCP/IP and HTTP enabled in the printer.
 A network-connected computer with a Web browser that supports JavaScript.
For details, see the Help in CentreWare Internet Services or the System Administrator Guide.
To access CentreWare Internet Services:
At your computer, open a Web browser, type the IP address of the printer in the address field, then press
Enter or Return.
If you do not know the IP address of your printer, see Finding the IP Address of Your Printer on page 24.
To access CentreWare Internet Services from Job Tracker:
From the Job Tracker Menu, click Help, then select CentreWare Internet Services.

User Guide

Troubleshooting
More Information
You can obtain more information about your printer from these sources:
Resource Location
Installation Guide Packaged with printer
Quick Use Guide Packaged with printer
System Administrator Guide www.xerox.com/office/7800docs
Video Tutorials Available on the printer control panel and at
www.xerox.com/office/7800docs
Recommended Media List United States: www.xerox.com/paper
Europe: www.xerox.com/europaper
PhaserSMART Technical Support automatically www.phasersmart.com
diagnoses problems on your network printer and
proposes solutions.
Technical support information for your printer includes www.xerox.com/office/7800support
online Technical Support, Online Support Assistant, and
driver downloads.
Information about menus or error messages Control panel Help (?) button
Information pages Print from the control panel menu
Order supplies for your printer www.xerox.com/office/7800supplies
A resource for tools and information, such as interactive www.xerox.com/office/businessresourcecenter
tutorials, printing templates, helpful tips, and customized
features to meet your individual needs.
Local sales and support center www.xerox.com/office/worldcontacts
Printer registration www.xerox.com/office/register
®
Xerox Direct online store www.direct.xerox.com/

User Guide

Specifications A
This appendix includes:
 Printer Configurations and Options ........................................................................................................................160
 Physical Specifications .................................................................................................................................................162
 Environmental Specifications ....................................................................................................................................165
 Electrical Specifications ...............................................................................................................................................166
 Performance Specifications .......................................................................................................................................167

User Guide

Specifications
Printer Configurations and Options

Standard Features
The Phaser 7800 Color Printer provides the following features:
 Maximum Print Resolution: 1200 x 2400 dpi
 Print document sizes up to 320 x 457 mm (12.6 x 18 in.)
 Print banners up to 1219 mm (48 in.) long
 Single pass LED technology with 1200-dpi printheads
 Automatic 2-sided printing
 Color touch screen control panel
 Tray 1 with 100-sheet capacity
 Tray 2 with 500-sheet capacity
 Internal 160 GB hard drive
 1.33 GHz processor
 2 GB RAM
 Universal Serial Bus (USB 2.0)
 Ethernet 10/100/1000Base-T
 PostScript and PCL fonts
 PostScript, PCL, and client-based XPS support
 Data Security
 GreenPrint software
 CentreWare Internet Services
 CentreWare Web
 PhaserCal
 Remote driver installation
 WebJet Admin Interface
 Tivoli
 Bonjour, SSDP, and SAP device discovery
 Email Alerts
 Automated Supplies Replenishment
 Proactive Supplies Management

User Guide

Specifications
Available Configurations
Features Phaser 7800DN Phaser 7800GX Phaser 7800DX
Color Printer Color Printer Color Printer
Standard trays 2 5, including the 5, including the
1500-Sheet Feeder 2500-Sheet Feeder
Optional trays 3 None None
Finisher No Optional Optional
PhaserMatch with Optional Yes Optional
PhaserMeter™
Options and Upgrades

 Advanced Finisher
 Professional Finisher
 1500-Sheet Feeder
 2500-Sheet Feeder
 Extra Heavy Duty Media Kit
 Hole Punch for Advanced Finisher
 Booklet Maker for Advanced Finisher
 PhaserMatch with PhaserMeter™
 Wireless Network Adapter

User Guide

Specifications
Physical Specifications
Phaser 7800DN Color Printer Configuration
 Width: 641.4 mm (25.25 in.)
 Depth: 698.5 mm (27.5 in.)
 Height: 577.9 mm (22.75 in.)
 Weight: 81 kg (178.6 lb.)
Phaser 7800GX Color Printer Configuration

 Width: 641.4 mm (25.25 in.)
 Depth: 698.5 mm (27.5 in.)
 Height: 952.5 mm (37.5 in.)
 Weight: 116 kg (255.2 lb.)
Phaser 7800DX Color Printer Configuration

 Width: 641.4 mm (25.25 in.)
 Depth: 698.5 mm (27.5 in.)
 Height: 952.5 mm (37.5 in.)
 Weight: 125 kg (275 lb.)
Configuration with Advanced Finisher and Booklet Maker

 Width: 1666 mm (65.6 in.)
 Depth: 685 mm (27 in.), 695 mm (27.4 in.) with Booklet Maker
 Height: 1057 mm (41.6 in.)
 Weight:
Phaser 7800GX Color Printer: 153.2 kg (337 lb.)
Phaser 7800DX Color Printer: 162.2 kg (356.8 lb.)
Configuration with Professional Finisher

 Width: 1922 mm (75.7 in.)
 Depth: 685 mm (27 in.)
 Height: 1065 mm (41.9 in.)
 Weight:
Phaser 7800GX Color Printer: 206.7 kg (454.7 lb.)
Phaser 7800DX Color Printer: 215.7 kg (474.5 lb.)

User Guide

Specifications
Clearance Requirements
Phaser 7800 Color Printer
Phaser 7800 Color Printer with Advanced Finisher and Booklet Maker

User Guide

Specifications
Phaser 7800 Color Printer with Professional Finisher

User Guide

Specifications
Environmental Specifications
Temperature
 Operating: 10–32°C (50–90°F)
 Optimum print quality: 15–28°C (59–82°F)
Relative Humidity
 Operating: 15–85% (non-condensing)
 Optimum print quality: 20–70%
Elevation
For optimum performance, use the printer at elevations below 3200 m (10,500 ft.).

User Guide

Specifications
Electrical Specifications
Power Supply Voltage and Frequency
Power Supply Voltage Power Supply Frequency
110–127 VAC +/-10%, (99–140 VAC) 50 Hz +/- 3 Hz
60 Hz +/- 3 Hz
220–240 VAC +/-10%, (198–264 VAC) 50 Hz +/- 3 Hz
60 Hz +/- 3 Hz
Power Consumption
Peak Power Ready to Print Low Power Energy Saver Off
(Standby) Sleep
1200 W 85 W 60 W 6W 0.7 W
ENERGY STAR Qualified Product

The Phaser 7800 Color Printer is ENERGY STAR® qualified under the ENERGY STAR
Program Requirements for Imaging Equipment.
The ENERGY STAR and ENERGY STAR mark are registered United States trademarks.
The ENERGY STAR Imaging Equipment Program is a team effort between United States,
European Union, and Japanese governments and the office equipment industry to
promote energy-efficient copiers, printers, fax, multifunction printers, personal
computers, and monitors. Reducing product energy consumption helps combat smog,
acid rain, and long-term changes to the climate by decreasing the emissions that result
from generating electricity.
Xerox® ENERGY STAR equipment is preset at the factory to switch to Energy Saver Modes after 15
minutes and 45 minutes from the last copy or print. For details, see Energy Saver Mode on page 23.

User Guide

Specifications
Performance Specifications
Printing Resolution
Maximum resolution: 1200 x 2400 dpi
 Standard print-quality mode: 1200 x 600 dpi
 Enhanced print-quality mode: 1200 x 2400 dpi
 Photo print-quality mode: 600 x 600 x 8 dpi
Note: The print resolutions are indicated for PostScript print drivers only. The only print resolution for
PCL is 600 x 600 dpi.
Print Speeds
Print speeds are the same for color or black and white printing. Print speeds are the same for all
print-quality modes, and are provided in pages per minute (ppm). Paper orientation is indicated as
short-edge feed (SEF) or long-edge feed (LEF).
1-Sided Printing A4 / Letter A4 / Letter B4 SEF / A3 / SRA3 /

LEF SEF 8.5 x 13 in. 11x17 in. 12x18 in.
SEF, 8.5 x
14 in. SEF
Plain, Hole Punched, Pre-Printed, 45 ppm 32 ppm 26 ppm 22 ppm 22 ppm
Letterhead, Recycled, Custom
Lightweight Cardstock, Lightweight 32 ppm 25 ppm 20 ppm 17 ppm 17 ppm
Glossy Cardstock, Labels
Cardstock, Glossy Cardstock, 22 ppm 18 ppm 15 ppm 13 ppm 12 ppm
Envelope, Transparency
Heavyweight Cardstock, Heavyweight 15 ppm 12.5 ppm 10 ppm 8 ppm 7 ppm
Glossy Cardstock, Extra Heavyweight
Cardstock, Extra Heavyweight
Glossy Cardstock

User Guide

Specifications
2-Sided Printing A4 / Letter A4 / Letter B4 SEF / A3 / SRA3 /

LEF SEF 8.5 x 13 in. 11x17 in. 12x18 in.
SEF, 8.5 x
14 in. SEF
Plain, Hole Punched, Pre-Printed, 45 ppm 32 ppm 17 ppm 15 ppm 15 ppm
Letterhead, Recycled, Custom
Lightweight Cardstock, Lightweight 32 ppm 25 ppm 15 ppm 13 ppm 13 ppm
Glossy Cardstock, Labels
Cardstock, Glossy Cardstock 22 ppm 18 ppm 9.7 ppm 8.8 ppm 8.2 ppm
Heavyweight Cardstock and 15 ppm 12.5 ppm 6.5 ppm 5.7 ppm 5.3 ppm
Heavyweight Glossy Cardstock are
only available if the Extra Heavy Duty
Media Kit is installed.

User Guide

Regulatory Information B
 Basic Regulations ...........................................................................................................................................................170
 Material Safety Data Sheets .....................................................................................................................................172

User Guide

Regulatory Information
Basic Regulations
Xerox has tested this printer to electromagnetic emission and immunity standards. These standards are
designed to mitigate interference caused or received by this printer in a typical office environment.
United States FCC Regulations

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant
to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference when the equipment is operated in a commercial environment. This equipment generates,
uses, and can radiate radio frequency energy. If it is not installed and used in accordance with these
instructions, it may cause harmful interference to radio communications. Operation of this equipment in
a residential area is likely to cause harmful interference in which case the user will be required to correct
the interference at his/her own expense.
If this equipment does cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to correct the interference
by one or more of the following measures:
 Reorient or relocate the receiving antenna.
 Increase the separation between the equipment and receiver.
 Connect the equipment into an outlet on a circuit different from that to which the receiver
is connected.
 Consult the dealer or an experienced radio/TV technician for help.
Changes or modifications to this equipment not approved by Xerox can void the authority of the user to
operate this equipment.
Note: To ensure compliance with Part 15 of the FCC rules, use shielded interface cables.
Canada
This Class A digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe A est conforme à la norme NMB-003 du Canada.

User Guide

European Union
CAUTION: This is a Class A product. In a domestic environment, this product can cause radio
interference in which case the user could be required to take adequate measures.
The CE mark applied to this product symbolizes a declaration of conformity by Xerox with
the following applicable Directives of the European Union as of the dates indicated:
 December 12, 2006: Low Voltage Directive 2006/95/EC
 December 15, 2004: Electromagnetic Compatibility Directive 2004/108/EC
This printer, if used properly in accordance with the instructions, is not dangerous for the consumer or for
the environment.
To ensure compliance with European Union regulations, use shielded interface cables.
A signed copy of the Declaration of Conformity for this printer can be obtained from Xerox.
Germany
Blendschutz
Das Gerät ist nicht für die Benutzung im unmittelbaren Gesichtsfeld am Bildschirmarbeitsplatz
vorgesehen. Um störende Reflexionen am Bildschirmarbeitsplatz zu vermeiden, darf dieses Produkt nicht
im unmittelbaren Gesichtsfeld platziert werden.
Lärmemission
Maschinenlärminformations-Verordnung 3. GPSGV: Der höchste Schalldruckpegel beträgt 70 dB(A) oder
weniger gemäß EN ISO 7779.
Importeur
Deutschland
Xerox GmbH
Hellersbergstraße 2-4
41460 Neuss
Turkey RoHS Regulation

In compliance with Article 7 (d), we hereby certify “it is in compliance with the EEE regulation.”
“EEE yönetmeliğine uygundur.”

User Guide

Material Safety Data Sheets

For Material Safety Data information regarding your printer, go to:
 North America: www.xerox.com/msds
 European Union: www.xerox.com/environment_europe
For the Customer Support Center phone numbers, go to www.xerox.com/office/worldcontacts.

User Guide

Recycling and Disposal C
 All Countries .....................................................................................................................................................................174
 North America .................................................................................................................................................................175
 European Union ..............................................................................................................................................................176
 Other Countries...............................................................................................................................................................178

User Guide

Recycling and Disposal
All Countries
If you are managing the disposal of your Xerox® product, please note that the printer may contain lead,
mercury, perchlorate, and other materials whose disposal may be regulated due to environmental
considerations. The presence of these materials is fully consistent with global regulations applicable at
the time that the product was placed on the market. For recycling and disposal information, contact your
local authorities. Perchlorate Material: This product may contain one or more Perchlorate-containing
devices, such as batteries. Special handling may apply, please see
www.dtsc.ca.gov/hazardouswaste/perchlorate.

User Guide

North America
Xerox operates an equipment take-back and reuse/recycle program. Contact your Xerox representative
(1-800-ASK-XEROX) to determine if this Xerox® product is part of the program. For more information
about Xerox® environmental programs, visit www.xerox.com/environment, or for recycling and disposal
information, contact your local authorities.

User Guide

European Union
Some equipment may be used in both a domestic/household and a professional/business application.
Domestic/Household Environment
Application of this symbol on your equipment is confirmation that you
should not dispose of the equipment in the normal household
waste stream.
In accordance with European legislation, end of life electrical and electronic equipment subject to
disposal must be segregated from household waste.
Private households within EU member states may return used electrical and electronic equipment
to designated collection facilities free of charge. Please contact your local disposal authority
for information.
In some member states, when you purchase new equipment, your local retailer may be required to take
back your old equipment free of charge. Please ask your retailer for information.
Professional/Business Environment
Application of this symbol on your equipment is confirmation that you
must dispose of this equipment in compliance with agreed
national procedures.
In accordance with European legislation, end of life electrical and electronic equipment subject to
disposal must be managed within agreed procedures.
Prior to disposal, please contact your local reseller or Xerox representative for end of life
take-back information.

User Guide

Collection and Disposal of Equipment and Batteries

These symbols on the products and/or accompanying documents mean
that used electrical and electronic products and batteries should not be
mixed with general household waste.
For proper treatment, recovery, and recycling of old products and used
batteries, please take them to applicable collection points, in
accordance with your national legislation and the Directive 2002/96/EC
and 2006/66/EC.
By disposing of these products and batteries correctly, you will help to

save valuable resources and prevent any potential negative effects on
human health and the environment which could otherwise arise from
inappropriate waste handling.
For more information about collection and recycling of old products

and batteries, please contact your local municipality, your waste
disposal service or the point of sale where you purchased the items.
Penalties may be applicable for incorrect disposal of this waste, in

accordance with national legislation.
Business Users in the European Union

If you wish to discard electrical and electronic equipment, please contact your dealer or supplier for
further information.
Disposal Outside of the European Union

These symbols are only valid in the European Union. If you wish to discard these items, please contact
your local authorities or dealer and ask for the correct method of disposal.
Battery Symbol Note

This wheeled bin symbol may be used in combination with a chemical
symbol. This establishes compliance with the requirements set out by
the Directive.
Hg
Battery Removal
Batteries should only be replaced by a MANUFACTURER-approved service facility.

User Guide

Other Countries
Please contact your local waste management authority to request disposal guidance.

User Guide

Xerox DC250 Fuser Rebuilding

Uploaded by

Copyright:

Available Formats

Xerox DC250 Fuser Rebuilding

Uploaded by

Document Information

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Xerox DC250 Fuser Rebuilding

Uploaded by

Copyright:

Available Formats

Xerox Phaser 7800

Xerox Phaser 7800 ® ®

Downloaded from www.Manualslib.com manuals search engine

Downloaded from www.Manualslib.com manuals search engine

3 Installation and Setup 27

Phaser 7800 Color Printer 3

Downloaded from www.Manualslib.com manuals search engine

Installing the Software ............................................................................................................................................... 31

4 Paper and Media 35

4 Phaser 7800 Color Printer

Downloaded from www.Manualslib.com manuals search engine

Printing Features ........................................................................................................................................................... 63

Phaser 7800 Color Printer 5

Downloaded from www.Manualslib.com manuals search engine

Print-Quality Problems ..............................................................................................................................................146

6 Phaser 7800 Color Printer

Downloaded from www.Manualslib.com manuals search engine

B Regulatory Information 169

C Recycling and Disposal 173

Phaser 7800 Color Printer 7

Downloaded from www.Manualslib.com manuals search engine

Phaser 7800 Color Printer 9

Downloaded from www.Manualslib.com manuals search engine

The following are hazards to your safety:

If any of these conditions occur, do the following:

10 Phaser 7800 Color Printer

Downloaded from www.Manualslib.com manuals search engine

Phaser 7800 Color Printer 11

Downloaded from www.Manualslib.com manuals search engine

12 Phaser 7800 Color Printer

Downloaded from www.Manualslib.com manuals search engine

Phaser 7800 Color Printer 13

Downloaded from www.Manualslib.com manuals search engine

Do not burn the item.

Do not lift here.

Hot surface. Wait the indicated time before handling.

14 Phaser 7800 Color Printer

Downloaded from www.Manualslib.com manuals search engine

Phaser 7800 Color Printer 15

Downloaded from www.Manualslib.com manuals search engine

Parts of the Printer

This section includes:

Left Front View of Phaser 7800DN Color Printer

1. Tray 1, with Extension Tray 6. Output Tray

16 Phaser 7800 Color Printer

Downloaded from www.Manualslib.com manuals search engine

Left Front View of Phaser 7800GX Color Printer

1. Left Side Door C 6. Control Panel 11. Tray 2

Phaser 7800 Color Printer 17

Downloaded from www.Manualslib.com manuals search engine

Left Front View of Phaser 7800DX Color Printer

1. Left Side Door C 6. Control Panel 11. Tray 2

1. USB Connection 4. Power Connector for Finisher

18 Phaser 7800 Color Printer

Downloaded from www.Manualslib.com manuals search engine

1. Touch Screen displays information and provides access to printer functions.

1. Transfer Roller 6. Transfer Belt Cleaner

Phaser 7800 Color Printer 19

Downloaded from www.Manualslib.com manuals search engine