Personality Module

User’s Manual

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 Specifications are subject to change without notice.

© Renewable NRG Systems

110 Riggs Road
Hinesburg VT 05461
Tel: 802-482-2255
Fax: 802-482-2272
e-mail: sales@renewableNRGsystems.com

© 2015 Renewable NRG Systems

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Table of Contents

Customer Support ................................................................................................................................ 4

Introduction......................................................................................................................................... 5
Personality Module Components ......................................................................................................... 5
Theory of Operation ............................................................................................................................. 6
Programming the PM ........................................................................................................................... 6
Power Requirements ........................................................................................................................... 6
Sensor Mode Summary Table: ............................................................................................................. 7
Display Information ............................................................................................................................. 8
Connector Details .............................................................................................................................. 10
Sensor Mode Descriptions ................................................................................................................. 11
Vane Mode U1: 4 Channel NPN .................................................................................................................... 11
Vane Mode U2: 2 Channel PNP .................................................................................................................... 12
Vane Mode U3: 1 Channel PNP (0-170o)....................................................................................................... 13
Vane Mode U4: 1 Channel PNP (190o - 360o) .............................................................................................. 14
Vane Mode U5: 4-20mA ............................................................................................................................... 15
Vane Mode U6: 0-20mA ............................................................................................................................... 15
Vane Mode U7: 4-Channel Grey Code Push-Pull .......................................................................................... 16
Vane Mode U8: 4-Channel Push-Pull ............................................................................................................ 17
Vane Mode U9: 1-Channel PWM PNP (180 o - 360 o).................................................................................... 18
Anemometer Mode A1: #40 ......................................................................................................................... 18
Anemometer Mode A2: IceFreeII ................................................................................................................ 19
Anemometer Mode A3: IceFree3 ................................................................................................................. 19
Anemometer Mode A4: 4-20mA ................................................................................................................... 19
Anemometer Mode A5: 0-20mA ................................................................................................................... 20
Technical Specifications................................................................................................................................ 22
Appendix A: Warranty & Repair ....................................................................................................... 24
Two Year Limited Warranty .......................................................................................................................... 24
Return Instructions (Repairs) ...................................................................................................................... 25

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Customer Support
Renewable NRG Systems offers a variety of support options to help you get the most from your RNRG product.
If you have questions about your RNRG product, first look in the printed product documentation or the
Knowledge Base in the Tech Support section of our web site. If you cannot find the answer, contact your
salesperson or Technical Support for assistance using the information below. Customer support is available 8:30
AM to 5:00 PM EST, Monday through Friday.

Renewable NRG Systems Telephone: 802-482-2255

110 Riggs Road
Hinesburg, Vermont FAX: 802-482-2272
05461 U.S.A. Email: support@renewableRNGsystems.com

When you call or email, you should have the appropriate product documentation at hand and be prepared to
give the following information:

 Customer name
 Who purchased equipment
 Item number or description
 Serial number
 When equipment was purchased
 Where equipment is installed - terrain conditions
 Description of the problem with some detail
 What events took place leading up to the problem
 What you have tried while attempting to solve the problem

Renewable NRG Systems maintains an extensive website which includes an in-depth customer support area for
our customers. If you need assistance at times other than our regular business hours, we suggest visiting our
website, www.renewableNRGsystems.com.

All instruments, sensors, software and towers manufactured by Renewable NRG Systems are designed to be
reliable and easy to use. We welcome your comments and appreciate your help in making RNRG products the
best available.

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Introduction
The Hybrid Personality Module (PM) is a signal conversion module designed specifically for the RNRG Hybrid
Turbine Control Sensor. It will convert the Hybrid sensor’s frequency output signal to most common type signals
that your wind turbine controller requires as inputs for wind speed and direction. The type of output signal is
selectable from a list of predefined sensor modes.

The sensor mode is selected through a push button on the front of the Personality Module. Connections are
made through pluggable terminal blocks. A two-digit display provides visual feedback on the status and
operation of both the Hybrid sensor and Personality Module (PM). A 15-amp fuse is provided for heater power.
Status LED lights indicate the presence of heater power (green) or a blown fuse (red).

Personality Module Components

12-terminal connector

push button

7-segment display (2)

6-terminal connector

3-terminal connector
status LEDs

fuse

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Theory of Operation
The Personality Module (PM) is an easy to use conversion unit for turbine control applications that require an
input signal other than the standard frequency signal provided by the Hybrid Turbine Control Sensor (e.g.
retrofit of an existing RNRG IceFree installation). The PM requires an input power supply of 12-24VDC. The
Hybrid sensor is connected to the PM through a 6-terminal connector. The desired output signals from the PM
are provided through a 12-terminal connector. A 3-terminal connector is available for heater power input to the
PM (24V DC or AC).

When the Personality Module (PM) is initially powered on, the firmware revision level flashes briefly on the
display (e.g. r1). Next, the sensor mode that is currently programmed into the PM is displayed for two seconds
(e.g U1, U2, A1). If a sensor is connected to the Personality Module, the sensor output will be displayed next.
For a Hybrid anemometer, the display will show the approximate wind speed in m/s. For a Hybrid vane, the
display will indicate the orientation of the vane (see details in section “Display Information”).

If no sensor is connected to the Personality Module an E1 will be displayed indicating an error. If the wrong
sensor is connected, then an E2 error will be displayed. An E2 error indicates that the Personality Module has
been programmed for a vane (modes U1-U9) and a Hybrid anemometer is connected. Likewise, an E2 will be
displayed if the PM has been programmed for an anemometer (modes A1-A5) and a Hybrid vane has been
connected. The PM sensor mode can easily be checked by tapping and releasing the push button.

Programming the PM
The Personality Module is easily programmed through the push button located on the front panel. Quickly
pushing and releasing this button will display the sensor mode that is currently programmed in the Personality
Module. To change modes simply push and hold the button and the display will cycle through each of the sensor
modes. When the desired sensor mode is displayed, release the button. The Personality Module is now ready to
use with this sensor mode.

Power Requirements
Supply Voltage: 12-24 V DC

Supply Current: 80 mA (typical) plus 40 mA (typical) for Hybrid Sensor

Heater Supply Voltage: 24 V AC or DC

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Sensor Mode Summary Table:
MODE LABEL DESCRIPTION PINS
U1 4 Ch. NPN Simulates an RNRG IceFree NPN 4-Channel Yaw Vane #1, #2, #3, #4
U2 2 Ch. PNP Simulates an RNRG IceFree PNP 2-Channel Yaw Vane #1, #2
U3 1 Ch. 0-170o PNP Simulates an RNRG IceFree PNP 1-Channel Yaw Vane for 0-170o #1
U4 1 Ch. 190-360o PNP Simulates an RNRG IceFree PNP 1-Channel Yaw Vane for 190-360o #1
U5 4-20mA Provides a 4-20mA current loop (sourcing) = 0 to 360o #8
U5 1 – 5V Provides a 1-5V signal = 0 to 360o #7
U6 0 – 20 mA Provides a 0-20mA current loop (sourcing) = 0 to 360o #8
U6 0 – 5V Provides a 0-5V signal = 0 to 360o #7
U7 4 Bit Grey Code Provides a 4 Bit Grey Code Push Pull #1, #2, #3, #4
Simulates the RNRG IceFree 4-Channel Yaw Vane with Push-Pull
U8 4 Ch. Push-Pull Output
#1, #2, #3, #4
Simulates a PNP 1-channel Yaw Vane for 180º - 360º with artificial
U9 1-Channel PWM PNP #1, #2
dithering from 160º - 200º
A1 #40 Simulates an RNRG 40C output with a 16Vp-p (8Vp) signal #1, #2, #3, #10
A2 IceFreeII Simulates an IceFreeII anemometer output with 16Vpp (8Vp) signal #1, #2, #3, #10
A3 IceFree3 Simulates an IceFree3 anemometer output with 16Vpp (8Vp) signal #1, #2, #3, #10
A4 Other (see Manual) Provides a 4-20mA current loop (sourcing) = 0 to 50 m/s #8
A4 Other (see Manual) Provides a 1-5V signal = 0 to 50 m/s #7
A5 Other (see Manual) Provides a 0-20mA current loop (sourcing) = 0 to 50 m/s #8
A5 Other (see Manual) Provides a 0-5V signal = 0 to 50 m/s #7

NOTE: In all cases the Sensor Power Supply 24VDC and GND terminals should be used.

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Display Information
The PM display provides information on sensor mode, software revision, sensor reading, and error code. The
following sections show examples of each display feature.

Sensor Mode and Software Revision:

Anemometer Mode Vane Mode Revision Level

(A2 Shown) (U2 Shown) (Rev r5 shown)

Error Codes:

Error E1: Error E2:

No sensor connected Wrong sensor connected

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Vane Sensor Reading - Positioning:

When programmed for a vane the PM display will show the relative position of the vane with respect to the
rotor. The outer segments of the 7-segment display will illuminate based on this relative position as shown.

315° 0°/360° 45°

270° 90°

225° 135°
180°

Anemometer Sensor Reading – m/s:

Anemometer is
reading 15 m/s

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Connector Details

12-Terminal Connector :
Terminal Label Function
12-24 VDC (+) input for power
GND (-) input for power
#10 (+) output for simulated RNRG anemometer modes (A1, A2, or A3)
#9 (-) output
#8 (+) output for 4-20mA mode or 0-20mA mode (U5, U6, A4, or A5)
#7 (+) output for 0-5V in the 0-20mA mode or 1-5V in the 4-20mA mode.
#6 (PNP/NPN Out) Active PNP ouput when error (E1 or E2) is detected.
#5 (PNP/NPN Out) Active NPN output when error (E1 or E2) is detected.
#4 (PNP/NPN Out) Active NPN output for mode U1
#3 (PNP/NPN Out) Active NPN output for mode U1; Active Push/Pull for modes A1, A2, A3
#2 (PNP/NPN Out) Active NPN output for mode U1; Active PNP for modes U2, A1, A2, A3, U9
#1 (PNP/NPN Out) Active NPN output for modes U1, A1, A2, A3; Active PNP for modes U2, U3, U4, U9

6-Terminal Connector:
Terminal Label Function
Htr (O/B) Sensor cable heater connection (orange/black wire)
Htr (O/W) Sensor cable heater connection (orange/white wire)
Shield Sensor cable shield connection
GND (Blk) Sensor cable ground connection (black wire)
Sig (Wht) Sensor cable signal connection (white wire)
Pwr (Red) Sensor cable power connection (red wire)

3-Terminal Connector:
Terminal Label Function
Earth Ground connection for heater power input (not heater common)
AC (+) Heater power input [24V AC or (+) DC]
AC (-) Heater power input [24V AC or (-) DC]

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Sensor Mode Descriptions
Vane Mode U1: 4 Channel NPN
Vane mode U1 is used to simulate the output of an RNRG IceFree model 4-channel NPN yaw vane as shown in
Figure 5. Output terminals #1 through #4 correspond to the 4 channels as follows:

#1 = VR #2 = VL
#3 = VR90 #4 = VL90

Output terminals #5 and #6 provide an error signal to indicate that error condition E1 or E2 exists. Output #5 is
active NPN. Output #6 is active PNP.

Note that outputs #5 and #6 will go active on an E1 or E2 error. Refer to the display to know which error has
been detected. If an error is present, outputs #1 through #4 will float.

Output
HYBRID Option Code
Personality U1
Module
4 Channel NPN

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Vane Mode U2: 2 Channel PNP
Vane mode U2 is used to simulate the output of an RNRG IceFree model 2-channel PNP yaw vane. A detailed
output diagram is shown below. Output terminals #1 and #2 correspond to the 2 channels as follows:

#1 = V90 #2 = V0

Output terminals #3 and #4 will float in this mode. Output terminals #5 and #6 provide an error signal to
indicate that error condition E1 or E2 exists. Output #5 is active NPN. Output #6 is active PNP.

Note that outputs #5 and #6 will go active on an E1 or E2 error. Refer to the display to know which error has
been detected. If an error is present, outputs #1 through #4 will float.

Output
HYBRID Option Code
Personality U2
Module 2 Channel PNP

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Vane Mode U3: 1 Channel PNP (0-170o)
Vane mode U3 is used to simulate the output of an RNRG IceFree model 1-channel PNP yaw vane with active
region between 0o and 170o. A detailed output diagram is shown below. Output terminal #1 corresponds to the
1 channel as follows:

#1 = VR

Output terminals #2 through #4 will float in this mode. Output terminals #5 and #6 provide an error signal to
indicate that error condition E1 or E2 exists. Output #5 is active NPN. Output #6 is active PNP.

Note that outputs #5 and #6 will go active on an E1 or E2 error. Refer to the display to know which error has
been detected. If an error is present, outputs #1 through #4 will float.

Output
HYBRID
Option Code
Personality
U3
Module
1 Channel PNP

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Vane Mode U4: 1 Channel PNP (190o - 360o)
Vane mode U4 is used to simulate the output of an RNRG IceFree model 1-channel PNP yaw vane with active
region between 190o and 360o. A detailed output diagram is shown below. Output terminal #1 corresponds to
the 1 channel as follows:

#1 = VR

Output terminals #2 through #4 will float in this mode. Output terminals #5 and #6 provide an error signal to
indicate that error condition E1 or E2 exists. Output #5 is active NPN. Output #6 is active PNP.

Note that outputs #5 and #6 will go active on an E1 or E2 error. Refer to the display to know which error has
been detected. If an error is present, outputs #1 through #4 will float.

HYBRID Output
Personality Option Code
Module U4
1 Channel PNP

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Vane Mode U5: 4-20mA
Vane mode U5 will provide a 4-20mA current loop (sourcing) analog output on output terminal #8. The 4-20mA
output corresponds to 0o to 360o for wind direction. The #7 terminal is also active in this mode and will provide
a 1 to 5 volt analog output corresponding to 0o to 360o for wind direction. The analog output increases when
vane rotates clockwise.

The output is at midrange (12mA or 2.5V) when vane is aligned with wind turbine rotor. The top two segments
of the PM display will also be lit.

Output terminals #5 and #6 provide an error signal to indicate that error condition E1 or E2 exists. Output #5 is
active NPN. Output #6 is active PNP.

Note that outputs #5 and #6 will go active on an E1 or E2 error. Refer to the display to know which error has
been detected. When an error condition exists (E1 or E2), the 4-20 mA output on #8 will go to 4 mA, and the 1-
5 V output on #7 will go to 1 V. Outputs #1 through #4 will float.

Vane Mode U6: 0-20mA

Vane mode U6 will provide a 0-20mA current loop (sourcing) analog output on output terminal #8. The 0-20mA
output corresponds to 0o to 360o for wind direction. The #7 terminal is also active in this mode and will provide
a 0 to 5 volt analog output corresponding to 0o to 360o for wind direction. The analog output increases when
vane rotates clockwise.

The output is at midrange (10mA or 2.5V) when vane is aligned with wind turbine rotor. The top two segments
of the PM display will also be lit.

Output terminals #5 and #6 provide an error signal to indicate that error condition E1 or E2 exists. Output #5 is
active NPN. Output #6 is active PNP.

Note that outputs #5 and #6 will go active on an E1 or E2 error. Refer to the display to know which error has
been detected. When an error condition exists (E1 or E2), the 0-20 mA output on #8 will go to 0 mA, and the 0-
5 V on #7 will go to 0 V. Outputs #1 through #4 will float.

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Vane Mode U7: 4-Channel Grey Code Push-Pull
Vane mode U7 is provides a 4 bit Grey Code Push-Pull output as shown. Output terminals #1 through #4
correspond to the 4 channels as follows:

#1 = MSB #2 = 3SB
#3 = 2SB #4 = LSB

Output terminals #5 and #6 provide an error signal to indicate that error condition E1 or E2 exists. Output #5 is
active NPN. Output #6 is active PNP.

Note that outputs #5 and #6 will go active on an E1 or E2 error. Refer to the display to know which error has
been detected. If an error is present, outputs #1 through #4 will float.

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Vane Mode U8: 4-Channel Push-Pull
Vane mode U8 is used to simulate the output of an RNRG IceFree model 4-channel NPN yaw vane as shown but
instead of being an NPN output, it is a Push-Pull output. Output terminals #1 through #4 correspond to the 4
channels as follows:

#1 = VR #2 = VL
#3 = VR90 #4 = VL90

Output terminals #5 and #6 provide an error signal to indicate that error condition E1 or E2 exists. Output #5 is
active NPN. Output #6 is active PNP.

Note that outputs #5 and #6 will go active on an E1 or E2 error. Refer to the display to know which error has
been detected. If an error is present, outputs #1 through #4 will float.

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Vane Mode U9: 1-Channel PWM PNP (180 o - 360 o)
Vane mode U9 will simulate a PNP 1-channel Yaw Vane active from 180º - 360º with artificial dithering from
160º - 200º. This output mode converts the RNRG HybridXT Vane output into a primary PNP output on pin#1 of
the PM. The output is on from 0º to 160º. Through the range 160º - 200º (180º +/- 20º), the output switches
on and off every 400 ms, with the duty cycle varying from 100% at 160º, through 50% at 180º, to 0% at 200º.
The output is off from 200º - 360º.

In addition, a secondary PNP output is provided at pin #2 of the PM. This signal is the same as the primary
PNP output but delayed by 100 ms.

Anemometer Mode A1: #40

Anemometer mode A1 will simulate an RNRG 40C anemometer signal on the output terminal labeled #10. The
output signal is a 16V peak-to-peak (+ and - 8V) square wave with variable frequency that simulates an RNRG
40C anemometer. The RNRG 40C slope and offset would apply to this signal.

If a digital type signal is desired the following outputs are also active when the PM is programmed for A1:
Output #1 = NPN
Output #2 = PNP
Output #3 = PNP/NPN (push/pull)

These digital type outputs would simulate an RNRG 40H (hall effect) type sensor.

Output terminals #5 and #6 provide an error signal to indicate that error condition E1 or E2 exists. Output #5 is
active NPN. Output #6 is active PNP.

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Note that outputs #5 and #6 will go active on an E1 or E2 error. Refer to the display to know which error has
been detected. If an error is present, outputs #1, #2, and #3 will float.

Anemometer Mode A2: IceFreeII

Anemometer mode A2 will simulate an RNRG IceFreeII anemometer signal on the output terminal labeled #10.
The output signal is a 16V peak-to-peak (+ and - 8V) square wave with variable frequency that simulates an
RNRG IceFreeII anemometer. The RNRG IceFreeII slope and offset would apply to this signal.

If a digital type square wave signal is desired the following outputs are also available when the PM is
programmed for A2:
Output #1 = NPN
Output #2 = PNP
Output #3 = PNP/NPN (push/pull)

These type outputs would simulate an RNRG IceFreeII Digital anemometer.

Output terminals #5 and #6 provide an error signal to indicate that error condition E1 or E2 exists. Output #5 is
active NPN. Output #6 is active PNP.

Note that outputs #5 and #6 will go active on an E1 or E2 error. Refer to the display to know which error has
been detected. If an error is present, outputs #1, #2, and #3 will float.

Anemometer Mode A3: IceFree3

Anemometer mode A3 will simulate an RNRG IceFree3 anemometer signal on the output terminal labeled #10.
The output signal is a 16V peak-to-peak (+ and - 8V) square wave with variable frequency that simulates an
RNRG IceFree3 anemometer. The RNRG IceFree3 slope and offset would apply to this signal.

If a digital type signal is desired the following outputs are also available when the PM is programmed for A3:
Output #1 = NPN
Output #2 = PNP
Output #3 = PNP/NPN (push/pull)

These type outputs would simulate an RNRG IceFree3 Digital anemometer.

Output terminals #5 and #6 provide an error signal to indicate that error condition E1 or E2 exists. Output #5 is
active NPN. Output #6 is active PNP.

Note that outputs #5 and #6 will go active on an E1 or E2 error. Refer to the display to know which error has
been detected. If an error is present, outputs #1, #2, and #3 will float.

Anemometer Mode A4: 4-20mA

Anemometer mode A4 will provide a 4-20mA current loop (sourcing) analog signal on the output terminal
labeled #8. The 4 to 20mA output signal corresponds to 0 to 50 m/s windspeed. Note that the output will peak
at 20mA when actual wind speed is greater than 50 m/s.

The #7 terminal is also active in this mode and will provide a 1 to 5V analog output corresponding to 0 to 50
m/s windspeed. Note that this output will peak at 5V when actual wind speed is greater than 50 m/s.

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Output terminals #5 and #6 provide an error signal to indicate that error condition E1 or E2 exists. Output #5 is
active NPN. Output #6 is active PNP.

Note that outputs #5 and #6 will go active on an E1 or E2 error. Refer to the display to know which error has
been detected. When an error condition exists (E1 or E2), the 4-20 mA output on #8 will go to 4 mA, and the 1-
5 V output on #7 will go to 1 V. Outputs #1, #2, #3 and #4 float at all times in the A4 mode.

Anemometer Mode A5: 0-20mA

Anemometer mode A5 will provide a 0 to 20mA current loop (sourcing) analog signal on the output terminal
labeled #8. The 0 to 20mA output signal corresponds to 0 to 50 m/s windspeed. Note that the output will peak
at 20mA when actual wind speed is greater than 50 m/s.

The #7 terminal is also active in this mode and will provide a 0 to 5V analog output corresponding to 0 to 50
m/s windspeed. Note that this output will peak at 5V when actual wind speed is greater than 50 m/s.

Output terminals #5 and #6 provide an error signal to indicate that error condition E1 or E2 exists. Output #5 is
active NPN. Output #6 is active PNP.

Note that outputs #5 and #6 will go active on an E1 or E2 error. Refer to the display to know which error has
been detected. When an error condition exists (E1 or E2), the 0-20 mA output on #8 will go to 0 mA, and the 0-
5 V output on #7 will go to 0 V. Outputs #1, #2, #3 and #4 float at all times in the A5 mode.

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Technical Specifications
Description Sensor type sensor interface
Applications conversion of Hybrid turbine control sensor signal to be compatible
with legacy IceFree sensors
Conversion of Hybrid turbine control sensor signal to industry
standard signals
provides diagnostic display
Sensor range anemometer 0 to 50 m/s (0 to 111 mph)
vane 0 to 359°
Sensor compatibility Hybrid turbine control sensors
Input signal Signal type (sensor square wave signal from Hybrid turbine control sensor
output)
Output signal Signal type User Selectable:
anemometer output simulates:
IceFree II
IceFree3
RNRG 40C
0 to 20 mA, 4 to 20 mA
0 to 5 V, 1 to 5 V
vane output simulates:
IceFree, 4-channel NPN
IceFree, 4-channel Push-Pull
IceFree, 2-channel PNP
IceFree, 1 channel 0-170° PNP
IceFree, 1 channel 190 to 360° PNP
0 to 20 mA, 4 to 20 mA
0 to 5 V, 1 to 5 V
4 bit Gray code, push-pull
IceFree, 1 channel PWM PNP
Recommended load for 4-20 current loop 1000 Ω max. (24 V supply), 300 Ω max. (8 V
resistance supply)
1200 Ω min, all other outputs
Output signal range digital signal range set by supply voltage
outputs protected against overvoltage, shorts, reverse wiring and
mis-wiring
Resolution two digit wind speed display, resolution: 1 m/s
vane display: 16 sectors
Power Supply voltage 8 to 24 VDC, also powers the connected sensor
requirements Supply current 80 mA max., plus 51 mA max. sensor current, plus output load
current(s)
Heater supply voltage 24 V, AC or DC
Heater supply current passed through to sensor terminals, fused 10 A
Installation Mounting snaps to 35 mm DIN rail to DIN EN 50022
Tools required 1.5 to 2.5 mm flat (-) screwdriver for terminals
Environmental Operating -40 °C to 65 °C (-40 °F to 149 °F)
temperature range

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 Operating humidity 0 to 100%, non-condensing
range
Physical Connections three de-pluggable terminal blocks:
3 position for heater power supply
6 position for sensor
12 position for DC power and signal outputs
Dimensions 82 mm length (along DIN rail) x 90 mm wide (centered on DIN
rail) x 50 mm high (above DIN rail) (3.3 x 3.5 x 2.0 inches)
Materials Terminals polyamide
Base polyamide

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Appendix A: Warranty & Repair
Two Year Limited Warranty

Renewable NRG Systems (RNRG) warrants its products for a period of two years from date of original
purchase solely for the benefit of the original consumer purchaser. If this product is determined to be
defective in materials or workmanship, RNRG will, at RNRG’s option, repair or replace this product without
charge. This warranty does not cover damage due to improper installation or use, accident or misuse,
damages due to any unauthorized service or lightning. This warranty also will not apply if any seal on any
instrument or sensor is broken, if any cable has been severed, or the equipment was not adequately
grounded.

To return a defective product, request an RMA (return merchandise authorization) number by calling us at the
number below or by emailing support@renewablenrgsystems.com, or by submitting a request through our
website’s Technical Support area.

Please provide the serial number of the item as well as date of purchase. No products will be accepted for
warranty work without an RMA number. The product must be returned, postage prepaid, to RNRG with a brief
description of the problem, RMA number and a return address with phone number.

The foregoing limited warranty is given in lieu of all other warranties, express or implied. RNRG specifically
disclaims all implied warranties including, but not limited to, any implied warranties of merchantability and
fitness for a particular purpose.

The above limited warranty expressly excludes, and RNRG shall not be liable for, any incidental or
consequential damages caused by or related to the selection, use of, inability to use or malfunction of this
product.

RNRG will make a good faith effort to repair or replace promptly any product which proves to be defective
within the warranty period. First, contact RNRG or the representative from whom the product was purchased
and ask for an RMA number. Inspect your shipments for damage to packages or missing packages
immediately upon receipt. Record any such exceptions on the freight receipt of the delivery agent. If any
contents are damaged or missing, report this in writing to the freight carrier and send RNRG a copy of the
damage report. If you insured the shipment yourself, report any damages to your insurance carrier.

Tel: 802-482-2255
Fax: 802-482-2272
email: support@renewablenrgsystems.com
website: https://www.renewablenrgsystems.com/technical-support

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Sending Items for Repair
INTERNATIONAL CUSTOMERS

1. Contact Renewable NRG Systems by phone, email, or through our website to obtain an RMA
number (Return Material Authorization). Write the RMA number clearly on all shipping cartons.
Tel: 802-482-2255 Fax: 802-482-2272
email: support@renewablenrgsystems.com
website: https://www.renewablenrgsystems.com/technical-support

2. Send your item to Renewable NRG Systems "Delivery Duty Paid" (see address below) using a door-
to-door courier service such as UPS, FedEx, or DHL. If the repair is not urgent, please send your package by
Airmail. (Courier services deliver the package directly to us, customs cleared.)
3. Renewable NRG Systems will not accept packages shipped Freight Collect or with Collect
charges. If Renewable NRG Systems refuses the shipment, the courier service will charge your account
return freight charges.

DO NOT send return items by direct or consolidated air freight service with an airline.
The cost for air freight may seem lower than the courier service, but air freight costs do not include customs
clearance, airport handling, break bulk fees, and inland delivery to Renewable NRG Systems.

4. Attach a Commercial Invoice to the carton. The Commercial Invoice should include the following
information:

 Name and address of the shipper.

 Renewable NRG Systems' complete address and telephone number as the consignee.
 Description of the items being returned.
 Quantity of each item being returned.
 Value for customs / insurance (purchase price or replacement cost).
 Number of cartons with respective weights and dimensions.
 Please include the following statement to avoid paying US import duties:
"These items are being returned to their U.S. manufacturer. Country of manufacture and origin is USA, HTS
CODE 9801.00.1012."

5. Pack your repair item in a sturdy packing carton. Tag each item with a brief description of the
problem.

6. Insure your shipment against damage or loss in transit. Be sure to check the appropriate box and enter
a "Value for Carriage" (insurance) on your air waybill. The value is the purchase price of the equipment or
what it would cost to replace the equipment if the shipment were lost. Keep a record of the tracking
number.

Once your item arrives, we will assess the item and notify you of the repair cost. Any repair charges and freight
costs, if applicable, are payable before Renewable NRG Systems will return the repaired item to you via door-to-
door courier service. Renewable NRG Systems will send you a shipment advisement when the repaired item is
shipped.

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INTERNATIONAL CUSTOMERS
Before sending the repair item to Renewable NRG Systems, check with your local customs authorities about
provisions in your country for exporting and re-importing repair items. Some countries treat repair shipments
like new shipments and charge import duties and taxes again upon re-importation. Other countries have specific
steps to follow or specific forms to complete which help reduce the import duties upon re-import of the item.

US CUSTOMERS
Please see items 1, 5, and 6 above. Send your item(s) to Renewable NRG Systems “Freight Prepaid and
Insured.” Shipments sent freight collect will not be accepted by Renewable NRG Systems.

Renewable NRG Systems

Attn: RMA- __________
110 Riggs Road
Hinesburg VT 05461 USA

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