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    KPI

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    Debbie
    The document summarizes the objectives, key performance indicators (KPIs), and targets for the internal audit department of a council for the 2017/18 year. It outlines objectives and KPIs around efficiency and effectiveness, quality assurance, and client satisfaction. For each objective, it lists the related KPIs and targets for the year, and notes the actual performance against each target. Overall, the department was on or ahead of target for most KPIs regarding completing audit work, report issuance timelines, audit completion dates, and cost per turnover. The external auditor opinion target for quality assurance was achieved. Implementation of recommendations was on target or slightly behind for medium risk items. Client satisfaction targets were also met or exceeded

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    KPI

    Uploaded by

    Debbie
    188 views2 pages
    The document summarizes the objectives, key performance indicators (KPIs), and targets for the internal audit department of a council for the 2017/18 year. It outlines objectives and KPIs around efficiency and effectiveness, quality assurance, and client satisfaction. For each objective, it lists the related KPIs and targets for the year, and notes the actual performance against each target. Overall, the department was on or ahead of target for most KPIs regarding completing audit work, report issuance timelines, audit completion dates, and cost per turnover. The external auditor opinion target for quality assurance was achieved. Implementation of recommendations was on target or slightly behind for medium risk items. Client satisfaction targets were also met or exceeded

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    KPI

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    The document summarizes the objectives, key performance indicators (KPIs), and targets for the internal audit department of a council for the 2017/18 year. It outlines objectives and KPIs around efficiency and effectiveness, quality assurance, and client satisfaction. For each objective, it lists the related KPIs and targets for the year, and notes the actual performance against each target. Overall, the department was on or ahead of target for most KPIs regarding completing audit work, report issuance timelines, audit completion dates, and cost per turnover. The external auditor opinion target for quality assurance was achieved. Implementation of recommendations was on target or slightly behind for medium risk items. Client satisfaction targets were also met or exceeded

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    188 views2 pages

    KPI

    Uploaded by

    Debbie
    The document summarizes the objectives, key performance indicators (KPIs), and targets for the internal audit department of a council for the 2017/18 year. It outlines objectives and KPIs around efficiency and effectiveness, quality assurance, and client satisfaction. For each objective, it lists the related KPIs and targets for the year, and notes the actual performance against each target. Overall, the department was on or ahead of target for most KPIs regarding completing audit work, report issuance timelines, audit completion dates, and cost per turnover. The external auditor opinion target for quality assurance was achieved. Implementation of recommendations was on target or slightly behind for medium risk items. Client satisfaction targets were also met or exceeded

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    of 2

    Appendix 5

    Internal Audit - Overall Objectives, Key Performance Indicators (KPI’s) and Targets for 2017/18

    Efficiency and Effectiveness


    Objectives KPI’s Targets Actual Performance

    1) To ensure the 1) Complete sufficient audit work to provide an opinion on the 1) All key risk areas covered over a 3 year period 1) On target
    service provided is key risk areas identified for the Council
    effective and
    efficient. 2) Percentage of draft reports issued within 15 days of the end of 2) 90% 2) Ahead of target –- 100%
    fieldwork
    3) 82% 3) Ahead of target – 100%
    3) Percentage of audits completed by the target date (from
    scoping meeting to issue of draft report)
    4) Lower than average within CIPFA Benchmarking 4) On target - £460 v £699 average
    4) Cost per £m Turnover Club

    Quality
    Objectives KPI’s Targets Actual Performance

    1) To maintain an 1) Opinion of External Auditor 1) Satisfactory opinion 1) Achieved


    effective system of
    Quality Assurance

    2) To ensure actions 2) Percentage of agreed high, significant and medium risk 2) 100% for high and significant 2) Significant – on target – 100%
    agreed by the internal audit recommendations which are implemented
    service are 90% for medium risk Medium – behind target 89% (excluding schools)
    implemented

    Client Satisfaction
    Objectives KPI’s Targets Actual Performance

    1) To ensure that 1) Results of Post Audit Questionnaires 1) Overall average score of better than 1.5 (1=Good 1) On target – 1.0 to date
    clients are satisfied and 4=Poor)
    with the service and
    consider it to be 2) Results classed as ‘Good’
    good quality 2) Results of other Questionnaires 2) None undertaken
    3) No target – actual numbers will be reported
    3) Number of Complaints / Compliments 3) 5 compliments
    0 complaints

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