Caribbean Examination Council Office Administration Based Assessment

Human Resource Department

Group1:

NAME REGISTRATION#

Renecia Bennie 1000640083

An assignment submitted in partial fulfillment of the requirements for the course of

CSEC Office Administration

Teacher: Mrs. L. Arnold

Date: 2020

Department of Business Education

School: Little London High School

Centre #: 100064

Territory: Jamaica

Title: An Investigation into the Role the Human Resource Department Plays in the Recruitment
and Selection of the Employees at Sandals in Negril

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 Table of Content

Acknowledgement 3

Introduction 4

Title Statement 5

Aims 6

Correspondence 7

Methodology 8

Question 9-10

Schedule 11

Regulation 12

Report 13-16

Office Equipment 17

Source of Data and Information 18

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 Acknowledgement

I would firstly like to say thanks to God for giving me the strength, knowledge, health and

understanding to complete this School Based Assessment (S.B.A). Secondly I would like to

thank Mrs Arnold- Forbes for guiding me throughout this School Based Assessment (S.B.A). I

would like to thank my mother for guiding and motivating me throughout this project. Also I

would like to thank my friends who take time out of their busy schedule to assist me with the

completion of this project, and I’m most grateful for all the help I have receive from everyone.

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 Introduction

This project is about the recruiting and selecting of workers in a firm. This process is very

important, since selecting the best staff that will enable the business to achieve its goal. The

method the researcher used to collect data are questionnaires, the questionnaires was used

because it’s an easy mean of collecting data from respondent in a survey. These Questionnaires

will be analysed and findings will be made based on the topic been selected.

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 Title Statement

An investigation into the role the Human Resource Department Plays in the recruitment and

selection of the employees at Sandals in Negril.

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 Aims

 Seeks to find out the methods that are used in the recruitment and selection process of

employees.

 The task performed by Human Resource Management in the recruitment process.

 The criteria used to shortlist applicants.

Functions of Human Resource Department

 Appraisal of staff

 Deployment of staff

 Responsible for staff welfare

 Training of staff

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 Correspondence
Lodge Road
Little London P.O
Westmoreland

January 30, 2020

Ms Jennifer Smith
Manager
Sandals
Negril P.O
Westmoreland

Dear Ms Smith

We are kindly asking for permission to do an observation of the workers on their

jobs at your Hotel. We are students at the Little London High School and this is a part of my

School Based Assessment (S.B.A) on the subject of Office Administration. We have to do this

observation in order to complete my (S.B.A) and we chose this Hotel because it is easier for us

with the travelling fee. We can be contacted at 436-7132as soon as possible.

Sincerely

Renecia Bennie
Davia Clarke
Saneika Clarke

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 Sanya Clarke
Charlton Murray

Methodology

I met with the HR Manager of the Human Resource Department who introduce me to the staff

members, after that I began my investigation. I had to do it in order to collect my investigation.

I gave out questionnaires later to collect information. Questionnaires assisted me in collecting

my information. Each person was given questionnaire on the 7th of February, 2020 that was to be

completed and returned to me within (4) days, they are not allowed to write their name on the

questionnaire so no one will know who answer the questionnaire.

There was a total of 12 questionnaire handed out to 12 staff members including the manager of

the Human Resource Department.

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 Questions

A number of 12 questions were asked to the manager and staff members of the Sandals Hotel in

Negril.

1. Is it easy for the selection of employees?

________________________________________________________________________

______________________________________________________________________

2. How was it like to short list the applicants?

________________________________________________________________________

______________________________________________________________________

3. Was it easy for the recruitment of employees?

________________________________________________________________________

____________________________________________________________________

4. How was the recruitment and section of employees like?

________________________________________________________________________

____________________________________________________________________

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5. Was it hard to turn down some of the applicants?

________________________________________________________________________

_____________________________________________________________________

6. What do you like about this organisation?

________________________________________________________________________

________________________________________________________________________

7. Do you always get the wright person for the job?

________________________________________________________________________

_______________________________________________________________________

8. Why is it necessary to recruit before getting person employed?

________________________________________________________________________

________________________________________________________________________

9. Do you face a lot of challenges in the recruitment process?

________________________________________________________________________

________________________________________________________________________

10. Do you advertise the position that you need employee for?

________________________________________________________________________

_______________________________________________________________________

11. How often do you recruit person for the organisation?

________________________________________________________________________

______________________________________________________________________

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Which way is the best way to attract prospective employees?

___________________________________________________________________________

___________________________________________________________________

Schedule

Date Activity Comment

and carried out to the HR manager. Manager said any time tomorrow.

Jan 31. The letter of correspondence was carried The Human Resource Department

the next day. Manager was not there.

Feb 5. A telephone interview was done with the It was not easy

Human Resource Manager.

Feb 6 Went to the business and gave out some They said that they will do it in their

Questionnaires spare time.

Feb 10 Some business activity were observed. Activities were observed successfully.

Feb 14 Collected all the questionnaires that Collected questionnaires and some were

were issued to employees. not completed.

Feb 14 Visited the organization to observe Received important information used by

different activities. office workers.

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 Regulation

In any organization there are rules and regulation that have to be followed in the business and by

staff members, visitors and the customer. The rule and regulation are listed below:

Regulation:

 Copy right Act in 1994.

Staff rule:

 The employee can only use staff bathroom.

Health and Safety:

 Fire extinguish are in the right place in the organisation.

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 Report

Recruitment and Selection refers to the process of attracting and selecting qualified people for a

position while incorporating employment equity principles and practices. The reason I had

research this organisation is because it has many different services such as Chefs, House

Keeping, etc. I had choose this business for my research because it is an eminent Hotel that has

progress significantly since upgrading in infrastructure and hiring more qualified workers. Over

the past five (5) years this business has introduce new procedures within the recruitment and

selection process. The investigation that was carried out showed that the introduction of new

procedures within the Human Resources Department plays in a very important role in the

organisation. From the observation made, this has showed that the manager doesn’t haste to

maintain all selection process on his own. Also the Human Resources Department refers to the

business of full range of assistance service to alleviate the organisation income new employees’

burdens.

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Findings

Question 8: Why it is necessary to recruit before getting persons employed?

Figure 1:

33% To get qualified person

To get the right person for the

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Question 2: Do you always get the right person for the position?

Figure 2:

Limitation

One of the major problem that were faced in the completion of this research is the schedule of

activity. To the fact that the manager and the workers of the organisation did not have any time

to assist me throughout the completion the schedule of activities. This process of collecting data

was very difficult.

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Recommendation

The office efficiency can be improved with technology by:

 Putting printers in every office.

 Putting computers in each office.

 Putting cameras in every office.

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 Office Equipment

Date Equipment Used Purpose Suitability for task

Feb 14 Laser Printer To produce a very high It is suitable for producing

quality of print out by using printed paper that is needed

laser beams and toner (dry for the office in a short

ink). period of time.

Feb 14 Office Shredder Used to destroy paper It is suitable for getting rid

before they are thrown of the unnecessary papers.

away.

Feb 14 Computer The main reason for a It is suitable for getting the

computer to be use in the workers in the office to

office are the speed, finish their work on time.

accuracy, reliability and

versatility of the computer.

Source of Data and Information

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Office Administration for CSEC Ann Margaret Jacob Publisher Nelson Thornes Year 2011

www.OfficeAdministration.com

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