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    3 - H

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    3 - H

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    3 - h

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    34 views2 pages

    3 - H

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    Prompt #1: Describe your ability to utilize the H.E.A.R.

    Model (or the difficulty you had using


    it).

    In the four steps of the H.E.A.R. model, I had the easiest time asking for more information as I
    already have a tendency to do so. I had some difficulty hearing the other person out because I am
    worried they’ll start crying which I hate to encounter.

    Prompt #2: Describe the difference between using H.E.A.R. and not using H.E.A.R.

    The difference between the two is the inability to deeply understand or be curious of the feelings
    behind the other person’s reaction. You can hear someone out but if you are not utilizing the
    H.E.A.R. you are likely to not have listened carefully and acted accordingly.

    Prompt #3: Were you able to identify the EVENT? Were you able to identify the other person's
    REACTION? Describe the EVENT and the REACTION.

    The event and reaction were easy to distinguish. The event was that they were having an
    inconvenient day filled with reckless drivers, bakery out of items, and forgetting their wallet at
    home. Their reaction was filled with lots of frustration.

    Prompt #4: Describe how successfully or unsuccessfully your partner used the H.E.A.R. Model.

    My partner in this case was my mother. She had difficulty in hearing me out and was quick to
    counteract. She kept responding with “Why don’t you---?” rather than trying to understand what
    I’m saying first. After a few attempts, her questions became less objective and more open-ended.

    Prompt #5: Identify William Ury's 3 Most Important Reasons to Listen

    Ury’s three most important reasons to listen are that it helps us understand the side, it helps us
    connect with the other person, and it increases the likelihood that the other party will listen to
    what we have to say as well.

    Prompt #6: Connect a personal experience to each of those 3 Most Important Reasons to Listen.
    Your experience may be a time when either you successfully or unsuccessfully made use of that
    reason.
    Oftentimes when my significant other and I encounter a disagreement, we always try to deal with
    it immediately. This entails making the effort to understand the other person. When we make the
    effort to understand, it becomes inevitable to bring us closer together. When trying to make
    amends, it’s easier to listen to what the other person has to say once they’ve heard us out.

    Prompt #7: Identify at least one additional insight from Ury's Video that you find interesting or
    pertinent or useful. Be sure to explain why you find it interesting, pertinent, or useful.

    One point that I found to be useful was Ury stating that in order to listen to the other side, we
    have to listen to ourselves first. This was especially useful for me because before listening to
    what the other side has to say, you yourself should be in a position where you have the mental
    space to do so.

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