INDIAN INSTITUTE OF BANKING & FINANCE

(An ISO 9001 - 2015 CERTIFIED ORGANISATION)

Kohinoor City, Commercial-II, Tower-1, 2nd Floor, Kirol Road, Kurla (West), Mumbai - 400 070
Website: www.iibf.org.in

Certified Bank Trainer Course

Rules & Syllabus 2020

INTRODUCTION
Trainers are needed in all banks and financial institutions to help them to translate their vision
and mission into reality. More and more people are expected to join the banking sector in the
coming years, calling for a massive thrust on training to onboard the large number of new
recruits and also to reorient the existing personnel to take up new assignments to meet the
ever increasing challenges in the banking field.
The Institute has taken an initiative along with NIBM to develop highly professional trainers
for training establishments at banks, bank training institutes and financial institutions. This
course will impart the necessary set of training skills to trainers enabling them to be effective
in their training function. The focus of the course is on faculty development which includes
presentation skills, comprehension ability, conceptualization, creativity, conduct and control
over the class.
OBJECTIVES
 To develop a cadre of professional faculty to function in training establishments of banks,
bank training institutes and financial institutions.
 To inculcate advanced skills for handling training in emerging areas in banking & finance.
OUTCOME FROM THE COURSE
1. Identify the characteristics of an exceptional trainer.
2. Understand/identify different learning styles
3. Become a successful trainer
4. Deliver training effectively.
METHODOLOGY:
Course will have two components viz.,
a) Online examination in 2 subjects for 100 marks each based on specially designed
courseware
b) Classroom Learning for 5 days in Mumbai or at pre-announced centres. For details of
Classroom Learning, Course Structure & Delivery, refer page no. 5
c) For details of Virtual Class Room Learning refer page no. 5/6
4. ELIGIBILITY
1. Members and Non-Members of the Institute
2. Graduate in any discipline
SUBJECTS OF EXAMINATION
1. Human Resource Management
2. Training
PASSING CRITERIA:
1. Minimum marks for pass in the subject is 50 out of 100.
2. Candidates securing at least 45 marks in each subject with an aggregate of 50% marks
in all subjects of examination in a single attempt will also be declared as having
completed the Examination.
3. Candidates will be allowed to retain credits for the subject they have passed in a attempt
till the expiry of the time limit for passing the examination as mentioned below:
TIME LIMIT FOR PASSING THE EXAMINATION
(i) Candidates will be required to pass the examination within a time limit of 1 year (i.e. 2
consecutive attempts).
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(ii) Candidates not able to pass examination within stipulated time period of one year are
required to re-enroll themselves afresh by submitting a fresh Examination Application
Form. Such candidates will not be granted credit for subject passed, if any, earlier.
(iii) Attempts will be counted from the date of application irrespective of whether a candidate
makes a physical appearance at any examination or otherwise.
EXAMINATION FEES
Particulars For Members and Non-Members
First attempt Rs.6,000/-*
Second attempt Rs.2,000/-*
* Plus Convenience charges and Taxes as applicable.
Please Note: Candidates are required to Register for every attempt separately.
As a measure to streamline the traffic for registration, Institute will charge regular
examination fee to candidates who registers for the examination during the first week of
registration. For second and third week of registration, the fees will be regular examination
fee plus Rs. 100/- and fourth week of registration, the fees will be regular examination fee
plus Rs. 200/-. In case, the registration date is extended beyond 4 weeks the
examination fees will be regular examination fee plus Rs. 200/- for the extended days.
The fee once paid will NOT be refunded or adjusted on any account.
PATTERN OF EXAMINATION:
(i) Question Paper will contain approximately 120 objective type multiple choice questions
for 100 marks. The Institute may however vary the number of questions to be asked for a
subject
(ii) The examination will be held in Online Mode only
(iii) There will NOT be negative marking for wrong answers.
DURATION OF EXAMINATION:
The duration of the examination will be of 2 hours.
PERIODICITY AND EXAMINATION CENTRES:
a) Examination will be conducted on pre-announced dates published on IIBF website.
Institute conducts examination on half yearly basis, however periodicity of the
examination may be changed depending upon the requirement of banking industry.
b) List of Examination centers will be available on the website. (Institute will conduct
examination in those centers where there are 20 or more candidates.)
“CLASS OF PASS” CRITERIA:
1. The Institute will consider the FIRST PHYSICAL ATTEMPT of the candidate at the
examination as first attempt for awarding class. In other words, the candidate should not
have attempted any of the subject/s pertaining to the concerned examination any time in
the past and has to pass all the subject as per the passing criteria and secure prescribed
marks for awarding class. Candidates re-enrolling for the examination after exhausting all
permissible attempts as per the time limit rule will not be considered for awarding class.
2. First Class: 60% or more marks in aggregate and pass in all the subjects in the FIRST
PHYSICAL ATTEMPT
3. First Class with Distinction: 70% or more marks in aggregate and 60 or more marks in
each subject in the FIRST PHYSICAL ATTEMPT.
PROCEDURE FOR APPLYING FOR EXAMINATION
Application for examination should be registered online from the Institute’s website
www.iibf.org.in. The schedule of examination and dates for registration will be published on
IIBF website.
PROOF OF IDENTITY
Non-members applying for Institute’s examinations/ courses are required to attach/ submit a
copy of any one of the following documents containing Name, Photo and
Signature at the time of registration of Examination Application. Application without the same
shall be liable to be rejected.

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1) Photo ID Card issued by Employer or 2) PAN Card or 3) Driving License or 4) Election
Voter’s ID Card or 5) Passport 6) Aadhaar Card
STUDY MATERIAL/COURSEWARE
The Institute has developed a courseware to cover the syllabus. The courseware (book) for
the subject/s will be available at outlets of publisher/s. Please visit IIBF website
www.iibf.org.in under the menu “Exam Related” for details of book/s and address of
publisher/s outlets. Candidates are advised to make full use of the courseware. However, as
banking and finance fields are dynamic, rules and regulations witness rapid changes.
Therefore, the courseware should not be considered as the only source of information while
preparing for the examinations. Candidates are advised to go through the updates put on the
IIBF website from time to time and go through Master Circulars/ Master Directions issued by
RBI and publications of IIBF like IIBF Vision, Bank Quest, etc. All these sources are important
from the examination point of view. Candidates are also to visit the websites of organizations
like RBI, SEBI, BIS, IRDAI, FEDAI etc. besides going through other books & publications
covering the subject/ exam concerned etc.
Questions based on current developments relating to the subject/ exam may also be asked.
Cut-off Date of Guidelines/ Important Developments for Examinations
The Institute has a practice of asking questions in each exam about the recent developments/
guidelines issued by the regulator(s) in order to test if the candidates keep themselves
abreast of the current developments. However, there could be changes in the developments/
guidelines from the date the question papers are prepared and the dates of the actual
examinations.
In order to address these issues effectively, it has been decided that:
(i) In respect of the examinations to be conducted by the Institute for the period February to
July of a calendar year, instructions/ guidelines issued by the regulator(s) and important
developments in banking and finance up to 31st December will only be considered for
the purpose of inclusion in the question papers".
(ii) In respect of the examinations to be conducted by the Institute for the period August to
January of a calendar year, instructions/ guidelines issued by the regulator(s) and
important developments in banking and finance up to 30th June will only be considered
for the purpose of inclusion in the question papers.
The table given below further clarifies the situation.

Particulars Cut-off Date of Guidelines/ Important

Developments for Examination/s Developments for Examination/s
For the examinations to be conducted by 31st December 2019
the Institute for the period February 2020
to July 2020
For the examinations to be conducted by 30th June 2020
the Institute for the period August 2020 to
January 2021

TUTORIAL/ CONTACT PROGRAMMES

Tutorial/ Contact programmes may be organized by the Institute at various centres. For
details in this regard candidates may visit Institute's website www.iibf.org.in
SYLLABUS
The details of the prescribed syllabus which is indicative are furnished in the booklet.
However, keeping in view the professional nature of examinations, all matters falling within
the realm of the subject concerned will have to be studied by the candidate as questions can
be asked on all relevant matters under the subject. Candidates appearing for the examination
should particularly prepare themselves for answering questions that may be asked on the
latest developments taking place under the various subject/s of the said examination although
those topics may not have been specifically included in the syllabus.

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The Institute also reserves to itself the right to vary the syllabus/ rules/ fee structure from
time to time. Any alterations made will be notified from time to time. Further, questions
based on current developments in banking and finance may be asked.
Candidates are advised to refer to financial newspapers/ periodicals more particularly “IIBF
VISION” and “BANK QUEST” published by the Institute.
Paper - 1: Human Resource Management
1) Concepts, Policies and Practices: Fundamentals of HRM; Importance of Human
Capital, Management of transformation, New insights into HR Management and
contemporary issues, Relationship between HRM and HRD; Structure and Functions,
Policies and Practices, Role of HRD professional, Development of HRM in India.
2) Behavioral Dynamics in organizations: Person - Job Fit, Group Dynamics, Group
Problem Solving and effectiveness, Leadership and Team building, Change
Management, Human Response - Implications of benchmarking; TQM, BPR, ISO 9000
Series and other techniques for Organizational improvement and Management of
Service Industry; Quality Circles. Six Sigma and its implication in organizational
development. Organizational Change and Development; Responsibility Charting,
Conditions for Optimal Success, Role of Change Agent and Managing Change.
3) HRM in Banks: Traditional Role of Human Resource Department in Banks,
Expectations from HR Department, Conflict of new initiatives with work culture and
capacity, HRM challenges, Core Banking and HR challenges, Knowledge management
in Banks; Need for Knowledge Management, HRM and Information Technology,
Information and Database Management, Preparation/ updation of Manuals and job
cards, Linkage with Educational Institutions.
4) Organizational Communication: Barriers to Communications, Steps for effective
communication in the organization.
Paper - 2: Training
1) Human implications for Organizations: Learning and instructions, Learning Processes,
Employee Behavior, Theories of Motivation and their practical implications, Motivational
strategies, Reward and Incentive schemes, job enrichment, job rotation. Employee
Development strategies and Techniques. Psychometric Assessments for skill
enhancement and effective performance.
2) Training and Development: Attitude development, Pedagogy vis-à-vis
Andragogy, Role and impact of training, Career Path Planning and Counseling,
Changing face of Banking, Future of Bank Education.
3) Training Need Assessment, Training requirements, Consultancies, Training projects.
4) Training Methodology; subject matters of Training, Training infrastructure in Banks,
Development of soft skills and communications. Techniques, methods, tools,
Classroom management.
5) Training impact evaluation; sessions recap, real time informal feedback, measurement
and impact evaluation of training over short horizon and medium term horizon.
6) Electronic enabled training systems and techniques; e-learning, virtual learning and
self-directed learning.
COURSE STRUCTURE AND DELIVERY
Certified Bank Trainer course has two parts viz. written examination and class room
learning. To be declared successful, a candidate has to secure a minimum of 50% marks
each in both the parts. The steps in completing the course are as under:
1. Study:
A minimum 2 months’ study of the stipulated courseware is envisaged. Institute will accept
application up to a certain period before the dates of announced exams so as to ensure that
the study period is adhered to.
2. Examination:
Candidates will have to appear first for the online examination conducted by IIBF (Multiple
Choice Objective Type Questions) and pass the examination.
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4.Classroom Learning:
1) Candidates who have passed the written examination have to undergo class room
learning. This will be offered both in IIBF and NIBM campus. For this purpose, the
candidate, after passing the examination will log on to IIBF website - www.iibf.org.in
and select his/ her convenient slot for class room learning (5 days) from the pre-
determined dates and venue (IIBF or NIBM) put up on the website by paying the fees
prescribed for class room learning to the respective organization where he/ she seeks
to undergo class room learning.

2) During the class room learning, candidates will be assessed (Internal assessment) for
class room performance for a total of 50 marks covering presentation ability, classroom
management skills, communication, faculty qualities. Candidates who obtain 25 or
above marks will be declared as successful.

4. Time Limit for Classroom Learning:

Classroom learning is required to be completed within 15 months from the date of
declaration of the online examination results in which the candidate passes.
In case a candidate fails to complete the Class Room Learning either on account of not
able to successfully complete the Class Room Learning or by not attending the training for
Class Room Learning within the stipulated period of 15 months, the candidate would be
required to RE-ENROLL himself for the Online examination foregoing credit for the
subject/s passed in the Online examination earlier in case he wants to complete the course.

CLASSROOM LEARNING FEE

Class room learning at IIBF, Leadership centre,
Mumbai (Non-residential) Rs.20,000/-*

Class room learning at NIBM, Pune (Residential)

Rs.30,000/-*

* Plus Convenience charges and Taxes as applicable.

5.Virtual Class Room Learning:

In view of present situation due to COVID-19, the physical class room training may not
possible. Considering this, the Physical Class Room Training methodology is converted
from physical to Virtual Class Room Training. Virtual Classroom Learning will be for 3
days, instead of physical class room learning of 5 days by IIBF.

1) Evaluation Process of Virtual Class Room Training and Criteria for Evaluation:
Candidates, who have passed the written examination, have to undergo Virtual class
room learning. At present Virtual Class Room Training will be offered at IIBF. For this
purpose, the candidate, after passing the examination will log on to IIBF website -
www.iibf.org.in and select his/ her convenient slot for Virtual class room learning (3
days) from the pre-determined dates put up on the website by paying the fees
prescribed for Virtual Class Room Learning.

2) During the virtual classroom training, candidates will be assessed (Internal

assessment) for training performance for a total of 50 marks. Marks for training will
be awarded to candidates by faculty for their training participation and performance
in test, based on MCQs.

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Evaluation Process:
Sr Particulars Weigh- Total Min Remarks
No. tage marks marks
(Max) to be
obtained
1. Attendance 50% 50 25 Total 10 sessions (spread in
(50%) three days). Attending minimum
5 sessions will be compulsory.
This will correspond to 25 marks
out of 50 (50%). On 1st day and
2nd day 4 sessions each and on
3rd day two sessions (4+4+2)
2. MCQs 50% 50 25 The MCQ test will be at the end
(50%) of the course. There will be a
total 50 MCQs (1 mark each).
Total 50 marks. A candidate has
to obtain a minimum of 25 marks
out of 50 (50%)

Total 100 50 (50%)

The overall aggregate (attendance + marks in MCQs) to be obtained by a candidate will

therefore be 50 (50%). However, if a candidate gets overall 50% with 30 marks in
attendance (60%) and 40 % (i.e. 20 marks) in MCQs he/she will also be considered as
passed. But, vice versa is not permitted. In other words, a candidate should get minimum
20 marks in MCQs.

Virtual Class Room Learning Fee:

First Attempt Rs.4,500/= (Rs Four thousand five hundred only) + Taxes GST +
Convenience charges, as applicable
Second attempt Rs.2,000/= (Rs Two thousand only) + Taxes + Convenience
charges, as applicable
REFUND OF FEE
Examination fee is not refundable. Class room learning fee will not be normally refunded. In
case, the refund is effected 25% will be deducted towards administrative charges.
AWARD OF CERTIFICATE:
Candidates, who are successful in the online examinations and the class room learning, will
be eligible for the Course Completion Certificate and they will be awarded 'Certified Bank
Trainer' citation jointly by IIBF and NIBM.
NATIONAL INSTITUTE OF BANK MANAGEMENT (NIBM)
The Institute was set up in 1969 by the Reserve Bank of India in consultation with the
Government of India, and has since graduated to a major centre of advanced learning,
Research (on policy and operations), Education and Training/ skills development, especially
for senior level officers and executives of banks and financial institutions. Its mandate is to be
a think tank of the banking system and assist the Banks to develop capabilities for world
class, competitive, financial services.
The Institute has a faculty strength of 28 (full time) academicians from a wide range of
disciplines, viz., Economics, Finance, Commerce, Business Management, Information
Technology, Computer Science, Agricultural Science, Human Resource Management,
Psychology, Sociology, etc., who are specialized in and organized into six functional areas,
i.e. Finance; Human Resource Management; Information Technology; Money, International
Banking and Finance; Rural Finance and Development; and Strategic Planning, Marketing
and Control.Besides training senior personnel from Banks and Financial Institutions, the
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Institute has been providing Research and Consulting support to the banks to address issues
concerning Organizational structure, Business strategies, HRM, Regulatory Compliance and
leveraging technology for efficiency and excellence. The two-year residential Post Graduate
Programme in Banking and Finance (PGPBF) is designed and conducted by qualified and
competent Faculty to ensure that PGPBF students not only possess sound analytical
foundation and innovative outlook in banking and finance, but also, have a strong flair and
practical orientation to the nuances of banking and finance.
NIBM is recognized by the University of Pune as an approved centre for Post Graduate
Research. The Department of Scientific and Industrial Research, Ministry of Science &
Technology, Government of India has recognized it as a Scientific and Industrial Research
Organization. Web Site: www.nibmindia.org.
IMPORTANT RULES/ INFORMATION FOR CANDIDATES
1. ADMIT LETTER OF EXAMINATIONS:
a. Admit letter to all eligible candidates will be emailed to the candidates in their email
id registered with the Institute, 10 days before the examination date.
b. Admit letter of all eligible candidates will be hosted on Institute's website
www.iibf.org.in under the menu 'Exam Related', 1 week before the examination
date.
a. For downloading and printing of admit letter from the above mentioned website,
candidates will have to enter the following:
i. Membership or registration number as login id
ii. Edit profile password.
iii. If candidates do not remember their Edit profile password, they have to click on
the 'Forgot password/ Get Password' button after entering the Membership or
Registration number. On clicking fresh edit profile password will be sent to their
registered email id.
b. Candidates are required to produce printed copy of admit letter along with
Membership identity card or any other valid photo ID card in original (Aadhaar card/
e-Aadhaar/ Employer's card/ PAN Card/ Driving License/ Election voter's card/
Passport etc.) at the examination venue.
c. In the absence of printed copy of Admit Letter and Photo Identity Card,
candidates will be denied permission to write Examination.
2. Mobile Phones
d. Mobile phones and other electronic/ smart gadgets (except calculator as
permissible) are not allowed in the examination hall. It is clarified that mere
possession of mobile phone and other electronic/ smart gadgets in the examination
hall whether in switch off mode or silent mode shall also be deemed to be resorting
to adoption of unfair means in the examination.
3. Use of calculator
e. Candidates will be allowed to use battery operated portable calculator in the
examination. The calculator can be of any type up to 8 functions i.e. (Addition,
Subtraction, Multiplication, Division, Percentage, Sq.-root, Tax+ and Tax -), 12
digits.
f. Attempt to use any other type of calculator not complying with the specifications
indicated above or having more features than mentioned above shall tantamount to
use of unfair means. Scientific calculator is not allowed.
4. Other Rules/ Information
g. Candidates should ensure that they sign the Attendance Sheet.
h. Candidates are advised to reach the Examination Venue before the reporting time
mentioned in the admit letter.
i. No candidate/s will be permitted to enter the Examination Venue after the gate
closing time mentioned in the admit letter.
j. No candidate will be permitted to leave the examination venue in the first 60
minutes from the scheduled start time of the examination.
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 k. Candidates should occupy the seat mentioned against each subject in the
Admit letter.
l. Candidates would be able to login to the system only with the password mentioned
in this Admit Letter. This password should not be disclosed to others. Keep it safe to
avoid the possible misuse.
m. If the examination could not commence on scheduled time or there is delay due to
Failure of power, Technical snag of whatsoever nature or for any such reason
having bearing upon the conduct of examination; candidates have to: -
i. Wait till resumption of power supply/ solving of technical snag.
ii. Take-up the examination at other venue arranged by the examination
conducting authority.
iii. Follow instructions given by the examination conducting authority.
n. Candidates are required to strictly follow all the instructions given by the
examination conducting authority during the examination and adhere to Rules of the
examination.
o. Violation of any of the Rules/ Instructions, misuse of the Admit Letter will be
considered to be an act of serious misconduct and the Institute will take action as
per the Rules of the examination, which will also be reported to the employer of the
candidate.
5. Rules, Penalties for Misconduct/ Unfair Practices:
a. Communication of any sort between candidates or with outsiders is not permitted
and complete silence should be maintained during the examination.
b. Copying answers from other candidates/ other printed/ Electronic material or
permitting others to copy or consultation of any kind will attract the rules relating to
unfair practices in the examination.
c. No candidate shall impersonate others or allow others to impersonate himself/
herself at the examination.
d. No candidate shall misbehave/ argue with the Examination Conducting Authorities
at the centre.
e. Candidates have to compulsory return any papers given including that given for
rough work to invigilator.
f. Candidates should not possess and/ or use books, notes, periodicals, etc. in the
examination hall at the time of examination/ or use mathematical tables, slide rules,
stencils etc. during the examination.
If any candidate violates any of the above rules, it will be considered to be an act of
misconduct and he/she will be liable for punishment.
PLEASE REFER INSTITUTE'S WEBSITE UNDER THE MENU “EXAM RELATED” FOR
DETAILS OF DEBARMENT PERIOD FOR UNFAIR PRACTICES ADOPTED BY
CANDIDATES DURING CONDUCT OF INSTITUTE'S EXAMINATIONS.
3. RESULT ADVICE/ CONSOLIDATED MARKSHEET/ FINAL CERTIFICATE
Result Advice of candidates will be hosted on Institute's website on declaration of
result, which can be downloaded by the candidates.
Consolidated mark sheet for candidates completing examination having more than
one subject, will be available on the Institute's website after the declaration of
results. Candidates can download the same after entering login credentials using
their membership number and edit profile password.
Final certificate: Digitally Signed Certificate will be issued to the candidates who
have enrolled and passed the examination. The Certificate will be emailed to the
email-id of the candidate registered with the Institute, within 3 weeks from the date
of declaration of result..
MULTIPLE CHOICE QUESTIONS (MCQS) AND ANSWERS
“The Institute conducts its examinations through Multiple Choice Questions (MCQs). These
MCQs are part of the Question Bank of the Institute and its Intellectual Property. As a matter
of policy, these MCQs and their answers will not be shared by the Institute with the
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candidates or others and no correspondence in this regard will be entertained."
CONTACT DETAILS:
Register your queries through website www.iibf.org.in > Members/ Candidates Support
Services (Help) or email all your queries to care@iibf.org.in
MEMBER SUPPORT SERVICE OFFICE:
Indian Institute of Banking & Finance
191-F, Maker Towers, 19th Floor,
Cuffe Parade, Mumbai - 400 005
CONTACT DETAILS:
Register your queries through website www.iibf.org.in > Members/ Candidates Support
Services (Help) or email all your queries to care@iibf.org.in
MEMBER SUPPORT SERVICE OFFICE:
Indian Institute of Banking & Finance
191-F, Maker Towers, 19th Floor,
Cuffe Parade, Mumbai - 400 005
Tel.: 022-2218 3302/ 2218 5134
FOR TRAINING/ CONTACT CLASSES RELATED QUERIES CONTACT:
Leadership Centre
Indian Institute of Banking & Finance
Kohinoor City, Commercial-II, Tower-I, 3rd Floor,
Kirol Road, Off L. B. S. Marg, Kurla West, Mumbai 400 070.
Tel.: 022 6850 7000
E-mail: training@iibf.org.in
PROFESSIONAL DEVELOPMENT CENTRES:
South Zone North Zone East Zone
Indian Institute of Banking & Indian Institute of Banking & Indian Institute of Banking &
Finance Finance Finance
No. 94, Jawaharlal Nehru Road, 102-113, Vikrant Towers, Avani Heights, 2nd Floor,
(100 Feet Road), Opp. Hotel 1st Floor, 4 Rajendra Place, 59A, Jawahar Lal Nehru Road,
Ambica Empire, Vadapalani, New Delhi – 110 008. Kolkata – 700 020.
Chennai – 600 026. Tel. : 011-2575 2191/ 92 Tel. : 033-4603 2850
Tel. : 044-2472 2990/ 2472 8587 E-mail : iibfnz@iibf.org.in E-mail : iibfez@iibf.org.in
E-mail : iibfsz@iibf.org.in

CORPORATE OFFICE: Indian Institute of Banking & Finance, Kohinoor City, Commercial-II,
Tower-1, 2nd Floor, Kirol Road, Kurla (West), Mumbai - 400 070
Tel.: 022-6850 7000