Assessment-2

ICTDBS505 MONITOR AND IMPROVE KNOWLEDGE

MANAGEMENT SYSTEMS

Student Must Fill this Section

Qualification ICT50220 Diploma of Information Technology

Student
Name:

Student ID: Term: Year:

Privacy
“I give my permission for my assessment material to be used in
Release
the auditing, assessment validation & moderation Process”.
Clause:
“I declare that:
 The material I have submitted is my own work;
Authenticity
 I have given references for all sources of information that
Declaration:
are not my own, including the words, ideas and images of
others”.

Student Signature: Date:

Assessment Outcome

Assessor Name:

Not Yet Assessor

Attempt Satisfactory Date
Satisfactory Signature

Initial attempt  

2nd attempt/Re-
assessment  

WSC-ASSICTDBS505-V1.0-24032021
International College of Australia Pty Ltd T/A Western Sydney College
RTO: 45360 | CRICOS: 03690M
 Information for Student:
 All work is to be entirely of the student.

General Information for this assessment:

 Read the instructions for each question very carefully.

 Be sure to PRINT your FIRST name & LAST name in every place that is
provided.
 Short questions must be answered in the spaces provided.
 For those activities requesting extra evidence such as: research reports,
essay reports, etc. The student must attach its own work formatted in
double space, Arial 12 pts.
 All activities must be addressed correctly in order to obtain a competence
for the unit of competency.
 If the student doesn’t understand the assessment, they can request help
from the assessor to interpret the assessment.
 Re-submission of assessment after the term will incur additional fees.

WSC-ASSICTDBS505-V1.0-24032021
International College of Australia Pty Ltd T/A Western Sydney College
RTO: 45360 | CRICOS: 03690M
 Re-assessment of Result & Academic Appeal procedures:

If a student is not happy with his/ her results, that student may appeal against their
grade via a written letter, clearly stating the grounds of appeal to the Chief
Executive Officer. This should be submitted after completion of the subject and
within fourteen days of commencement of the new term.

Re-assessment Process:
 An appeal in writing is made to the Academic Manager providing reasons
for re-assessment /appeal.
 Academic Manager will delegate another faculty member to review the
assessment.
 The student will be advised of the review result done by another assessor.
 If the student is still not satisfied and further challenges the decision, then a
review panel is formed comprising the lecturer/trainer in charge and the
Academic Manager OR if need be an external assessor.
 The Institute will advise the student within 14 days from the submission
date of the appeal. The decision of the panel will be deemed to be final.
 If the student is still not satisfied with the result, the he / she has the right to
seek independent advice or follow external mediation option with nominated
mediation agency.
 Any student who fails a compulsory subject or appeals unsuccessfully will
be required to re-enrol in that subject.
The cost of reassessment will be borne by the Institute. The external assessor will
base his/her judgement based on principles of assessment. These principles
require assessment to be reliable, fair, practical and valid.
Academic Appeals:
 If you are dissatisfied with the outcome of the re-evaluation process, you
have a right to appeal through academic appeals handling protocol.
 To appeal a decision, the person is required to complete the WSC- Request
for Appeal of a Decision form with all other supporting documents, if any.
This form is available via our website. The completed Request for Appeal
form is to be submitted to the Student Support Officer either in hard copy or
electronically via the following contact details:
Student Support Officer, Western Sydney College (WSC), 55 High St,
Parramatta NSW 2150, Email: info@wsc.nsw.edu.au
 The notice of appeal should be in writing addressed to the Chief Executive
Officer and submitted within seven days of notification of the outcome of the
re-evaluation process.
 If the appeal is not lodged in the specified time, the result will stand and you
must re-enrol in the unit.
 In emergency circumstances, such as in cases of serious illness or injury,
you must forward a medical certificate in support of a deferred appeal. The
notice of appeal must be made within three working days of the concluding
date shown on the medical certificate.
 The decision of Chief Executive Officer will be final.
 Student would then have the right to pursue the claim through an
independent external body as detailed in the students’ complaint /
grievance policy.

WSC-ASSICTDBS505-V1.0-24032021
International College of Australia Pty Ltd T/A Western Sydney College
RTO: 45360 | CRICOS: 03690M
Comments/Feedback to Students

Assessment Task 2: Project Portfolio

Information for students

In this task, you are required to demonstrate your skills and knowledge by working through a
number of activities and completing and submitting a project portfolio.
You will need access to:

 a suitable place to complete activities that replicates an ICT environment including a

meeting space and computer and internet access

 databases, knowledge management systems and client requirements

 your learning resources and other information for reference

 Project Portfolio template.

Ensure that you:

 review the advice to students regarding responding to written tasks in the IT Works
Student User Guide

 comply with the due date for assessment which your assessor will provide

 adhere with your RTO’s submission guidelines

 answer all questions completely and correctly

 submit work which is original and, where necessary, properly referenced

 submit a completed cover sheet with your work

WSC-ASSICTDBS505-V1.0-24032021
International College of Australia Pty Ltd T/A Western Sydney College
RTO: 45360 | CRICOS: 03690M
 avoid sharing your answers with other students.

i Assessment information

Information about how you should complete this assessment can be found in
Appendix A of the IT Works Student User Guide. Refer to the appendix for
information on:

 where this task should be completed

 how your assessment should be submitted.

Note: You must complete and submit an assessment cover sheet with your work.
A template is provided in Appendix B of the Student User Guide. However, if your
RTO has provided you with an assessment cover sheet, please ensure that you
use that.

WSC-ASSICTDBS505-V1.0-24032021
International College of Australia Pty Ltd T/A Western Sydney College
RTO: 45360 | CRICOS: 03690M
Activities
Complete the following activities:

1. Carefully read the following:

This assessment requires you to create improvements for a knowledge

management system. You can complete this project based on a project
provided by your assessor or for a business you are familiar with or are
working for.

You will be collecting evidence for this unit in a Project Portfolio. The steps you
need to take are outlined below. Before you begin, complete page 4 of your
Project Portfolio.

Prepare to improve the knowledge management system.

If you are completing this assessment for the project provided by your
assessor, your assessor will provide you with the database for review. If you
are completing this for your own business, you will need to review the
database.
You are required to prepare to improve the knowledge management system.
This involves:

 reviewing the existing knowledge management system and identifying

and documenting details including structure and operation.

 determining the organisation’s requirements for the knowledge

management system.

 developing an updated information structure.

 developing a plan for implementing the information structure

improvements.

Complete Section 1 of your Project Portfolio.

2. Create knowledge management system improvements.

You are required to create at least three knowledge management system

improvements. This involves:

 accessing and collating information.

 organising the information as per the organisation’s requirements.

Complete Section 2 of your Project Portfolio.

3. Knowledge management system presentation.

WSC-ASSICTDBS505-V1.0-24032021
International College of Australia Pty Ltd T/A Western Sydney College
RTO: 45360 | CRICOS: 03690M
 You are required to present your knowledge management system improvements to
stakeholders for feedback and approval. If you are completing for the case study
organisation, this will be your assessor and at least one other student and your
presentation should be no more than 5 minutes and can be presented on a
computer showing the work you have completed. If you are completing this for your
own business or at work, you can present your knowledge management system to
any relevant stakeholder/s within your organisation. However, if you are unable to
present your knowledge management system at work to stakeholders, you may
also provide your presentation to your assessor and another student.
At the presentation, your assessor will be looking to see that you can:

 explain and present the information using detailed language

 demonstrate effective oral communication skills including:

o speaking clearly and concisely

o using questions and active listening skills to articulate information and

requirements.
Your assessor will also provide you feedback on your knowledge management
system which you must review and respond to.
Complete Section 3 of your Project Portfolio based on this feedback.

4. Submit your completed Project Portfolio.

Make sure you have completed all sections of your Project Portfolio, answered all
questions, provided enough detail as indicated and proofread for spelling and
grammar as necessary.
Submit to your assessor for marking.

WSC-ASSICTDBS505-V1.0-24032021
International College of Australia Pty Ltd T/A Western Sydney College
RTO: 45360 | CRICOS: 03690M
Assessment Task 2: Checklist
Student’s name:

Completed
successfully? Comments

Did the student: Yes No

Implement and monitor three

improvements to an existing knowledge
management system?

Identify and document the structure and

operation of the existing knowledge
management system?

Determine and document the

organisation’s requirements for the
knowledge management system?

Determine and document required

information structure for the knowledge
management system?

Define and document success metrics

for the knowledge management system?

Determine and document an information

structure improvement plan as per the
organisation’s requirements?

Access and collate all required

information from information repositories
on the knowledge management system?

Organise information in the knowledge

management system to meet
organisation requirements?

Present knowledge management system

documentation to stakeholder?

Seek feedback from stakeholders?

WSC-ASSICTDBS505-V1.0-24032021
International College of Australia Pty Ltd T/A Western Sydney College
RTO: 45360 | CRICOS: 03690M
 Use oral communication skills including:

 speaking clearly using detailed

language

 using questioning techniques to

seek feedback

 using active listening techniques?

Respond to feedback from

stakeholders?

Analyse use of knowledge management

system and determine its effectiveness
against requirements including success
metrics?

Implement required process

improvements and confirm requirements
are met?

Obtain final task sign off from assessor?

Task outcome:  Satisfactory  Not satisfactory

Assessor signature:

Assessor name:

Date:

WSC-ASSICTDBS505-V1.0-24032021
International College of Australia Pty Ltd T/A Western Sydney College
RTO: 45360 | CRICOS: 03690M