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    Curriculum Marika Nicole Borrelli

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    Vincenzo
    Marika Borrelli is a hospitality professional with over 5 years of experience in reservations, reception, and food service roles. She has strong customer service, communication, and organizational skills. Her experience includes managing reservations across multiple systems accurately as well as handling over 100 booking inquiries per day. She is motivated to learn and excel in her role.

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    Curriculum Marika Nicole Borrelli

    Uploaded by

    Vincenzo
    47 views3 pages
    Marika Borrelli is a hospitality professional with over 5 years of experience in reservations, reception, and food service roles. She has strong customer service, communication, and organizational skills. Her experience includes managing reservations across multiple systems accurately as well as handling over 100 booking inquiries per day. She is motivated to learn and excel in her role.

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    CurriculumMarikaNicoleBorrelli

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    Marika Borrelli is a hospitality professional with over 5 years of experience in reservations, reception, and food service roles. She has strong customer service, communication, and organizational skills. Her experience includes managing reservations across multiple systems accurately as well as handling over 100 booking inquiries per day. She is motivated to learn and excel in her role.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    47 views3 pages

    Curriculum Marika Nicole Borrelli

    Uploaded by

    Vincenzo
    Marika Borrelli is a hospitality professional with over 5 years of experience in reservations, reception, and food service roles. She has strong customer service, communication, and organizational skills. Her experience includes managing reservations across multiple systems accurately as well as handling over 100 booking inquiries per day. She is motivated to learn and excel in her role.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 3

    MARIKA NICOLE Cambridge, UK cb42ng

    BORRELLI +44 7482616280

    marika.borrelli23@gmail.com

    SKILLS
    PROFESSIONAL SUMMARY
    • Organization skills
    Motivated reservations professional with extensive experience in • Complaint handling
    hospitality services. Managed bookings across various systems with • Reservation billing
    accuracy. • Product knowledge
    Composed hospitality professional with experience in event • Planning travel itineraries
    planning, hospitality management, reservation, dealing with high • Problem solving
    standard, sales and communication. Strong knowledge of • Customer service
    organizational and business practices. Goal-driven with outstanding • Flight and hotel reservations
    interpersonal communication skills to develop rapport with cross- • Excel, Microsoft Office, PowerPoint.
    functional teams. Apple advice. E-Mail. Opera
    Motivated to learn, grow and excel in the role. software. iOS
    • Leadership Team working
    • Good communication skills
    WORK HISTORY • High Flexibility and good resistance
    to stress, used to work under
    Reservations Agent, 03/2022 - 08/2022 pressure
    Michelin Star restaurant * ARIA, Naples, Italy • Coordinating with Others
    • Employed strong product and systems knowledge to handle over • Emotional Intelligence
    100 individual booking enquiries per day. • Social media literacy
    • Idioms spoken Italian, English and
    • Anticipated and promptly responded to guests requests for
    Spanish
    upgrades and restaurant bookings.
    • Acted as first point of contact for customers to resolve potential
    issues with reservations.
    • Expertly identified potential selling opportunities within booking
    process, including special events.
    • Managed up to 50 ish incoming calls and emails worldwide.
    • Confidently cultivated positive rapport with customers in Italian,
    English and Spanish.
    • Communicated reservation confirmations to guests via email.
    • Dealt with high-volume calls and emails competently to meet
    service targets.
    • Greeted customers with warmth and enthusiasm for faultless
    front-of-house service.
    • Conducted calls professionally and politely to maintain excellent
    service standards.
    • Processed payments and online bookings with zero error.
    • Maintained product knowledge to provide accurate information on
    local tour services.

    Hotel receptionist, 05/2020 - 03/2022


    the varsity hotel, Cambridge, Cambridgeshire

    • Handled customer payments and updated reservations with


    OPERA.
    • Achieved 5-star reviews by delivering outstanding customer
    service.
    • Issued guest room keys with advice on location and access.
    • Kept reservations systems up-to-date for clear availability
    management.
    • Suggested restaurants tailored to guest preferences.
    • Provided local attraction and event information for enhanced hotel
    stays.
    • Greeted and checked-in guests promptly and professionally.
    • Upsold activities from tourism partners to boost revenue.
    • Organised guest transport to support smooth airport transfers.
    • Reconciled floats and administered petty cash systems.
    • Recommended hotel services to upsell dining, bar and spa
    experiences.
    • Managed incoming calls effectively using switchboard systems.
    • Greeted customers warmly, aiming to provide positive, smooth
    check-in experiences.
    • Managed guest bookings and enquiries accurately and efficiently
    for continued customer satisfaction.
    • Maintained clean, tidy reception areas, ensuring consistently
    positive first impressions.

    Assistant Manager, 01/2018 - 01/2020


    Byron Hamburgers, Cambridge
    • Leadership Skillsleadership role, and as such resolve disputes
    between employees and customers and maintain a professional
    demeans at alltimes
    • An assistant manager is usually in charge when a GM manager is
    unavailable, which means you should be prepared tostep up to
    serve as an advocate for the employees under your change
    • Ability to Follow Directions.

    Food and Beverage Supervisor, 04/2017


    Tamburlaine Hotel, Cambridge
    • Take orders, assisted clients in menu decisions
    • Dealing with requirements of our customer in reflection of a
    positive customer service and enhance returning visit
    • Making daily/weekly orders with company suppliers while
    balancing our stock supplies of ambient and specialist ingredients
    • Supervise, train and develop my team with the motive of a
    comfortable, professional and relax atmosphere for our clients
    • Create the weekly rota
    • Management procedure skills including opening, closing, banking
    money and cashingup
    • Regulating a high food standard/hygiene maintaining 4 stars
    standard
    • Training:
    • Level 1 certificate in hotel management set by UKPD (UK
    Professional Development Academy) Pending Certificate
    ofcompletion current studying
    • Wine tasting on Tamburlaine hotel, covering details definition in
    grapes about the wine and sparkling wine, champagne sellingin
    the restaurant
    • Flow training
    • (food safetylev1, food allergens, health and safety lev1, customer
    service, waitress, first aidawareness)
    • Promotion to Deli Assistant Manager 2018
    • Micros oracle literate (interface and interaction)
    • Take orders, assisted clients in menu decisions
    • Barista skills
    • Dealing with requirements of our customer in reflection of a
    positive customer service and enhance returning visit
    • Making daily/weekly orders with company suppliers while
    balancing our stock supplies of ambient and specialistingredients
    • Supervise, train and develop my team with the motive of a
    comfortable, professional and relax atmosphere for ourclients
    • Create the weekly rota
    • Management procedure skills including opening, closing, banking
    money and cashingup
    • Regulating a high food standard/hygiene maintaining 4 stars
    standard.

    Waitress/ supervisor, 11/2014 - 01/2017


    Cambridge
    • Take orders, assisted clients in menu decisions, provided
    consistent prompt
    • Preparing hot and cold beverage at the bar
    • Dealing with requirements of our customer and implementing
    procedures
    • Making weekly orders with company suppliers for beverage and
    restaurant stuff
    • Management procedure skills including opening, closing, banking
    money and cashing up Training:
    • Lavazza training in London Uxbridge (1 full time day professional
    training at the coffee machine)

    EDUCATION

    Diploma of Higher Education, Accounting, 07/2015


    ITC VERGA - MILANO

    Diploma of Higher Education, Communication NLP


    Techniques (neurolinguistic Programming)., 07/2022
    Coach And Communication - Online

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